Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my BODI by Beachbody membership at the end of March 2025 through the app since they no longer offer customer service via phone call. ********************** now only offers customer service via text messages which is completely absurd. Even though the membership was canceled, we were charged a full year of membership on August 5, 2025 without authorization. When I noticed the charge on April 10, I went into the app and noticed that the cancellation never went through, conveniently for Beachbody. I texted with **************** explaining that I had canceled my membership weeks ago and that we had not used the service for many months, but that did not matter to them and they insisted that I did not cancel the membership.I explained that I had not used one second of service for the year that I was billed without authorization and they did not care. They refused to give me my money back, this is a SCAM!!! How convenient that they do not see any trace of my cancellation. Since I am too busy, taking care of my mother with double uterine cancer and Alzheimers (hence the reason I no longer have the time to use the platform) I was told it was my fault for not noticing that I did not get a cancellation email. I would expect the cancellation button to be sufficient since I clicked on it and expected the cancellation to go through. Why would a legitimate, upstanding company want to charge somebody for a service that they did not use?! Why would a legitimate company only offer customer service via text?! I was a loyal customer to ********************** for over 8 years (since 2017) with their workout programs, Shakeology etc., but I am finally realizing that all of the talk about BODI by Beachbody going sideways is true. I want a COMPLETE REFUND and I will never recommend Beachbody to anyone else ever again!!! In fact, I will make it a point to shout from the mountain tops, how BODI by Beachbody does business as a warning to others!!!

  Business Response

  Date: 04/24/2025

  Hello Audina,

  Upon reviewing your account, we have confirmed that on April 05, 2024, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription and annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On December 29, 2024, you cancelled the monthly Shakeology subscription online via self-service.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 04, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.  Our records show that the prebill email was opened/viewed on March 04, 2025, and March 05, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on April 05, 2025. Your annual **** membership was cancelled on April 10, 2025. You will continue to have access until April *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged my account a renewal fee of $179 without notification. I didnt even know I had an account nor have I used it. When I contacted them, they couldnt provide me ANY documentation of when I had agreed to this amount. They would not provide me with the initial term or a reciept.They intentionally use questionable tactics and do not inform you of changes.

  Business Response

  Date: 04/21/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on April 14, 2021, you purchased an annual Beachbody On Demand membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions,the renewal is not based on usage it continues to renew until you cancel your subscription. You may confirm these details by viewing your order confirmation email that was sent on April 14, 2021.

  Because your annual BODi (previously Beachbody On Demand) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification was sent to you on March 13, 2025.Our records show the email was opened/viewed on March 13, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  On April 19, 2025, you contacted customer support and you were provided the original invoice for your initial purchase as well as the **** prebill email.

  Current Account Status:

  Your annual **** membership renewed on April 14, 2025. Your annual **** membership was cancelled on April 17, 2025. You will continue to have access until April *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025 company charged credit card $89 for a product I did not want or authorize. I requested a refund and they denied. They know they have charged my credit card $89 for a service I have not used and received no benefit from. Audit trails of my login activity would clearly support the fact I do not use their product.

  Business Response

  Date: 04/21/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on October 01, 2024, you purchased a quarterly BODi membership during the Buy One Get One free promotion. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription. You may confirm these details by viewing your order confirmation email that was sent on October 01, 2024.

  Because your quarterly BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Current Account Status:

  Your quarterly BODi membership renewed on April 01, 2025. Your quarterly BODi membership was cancelled on April 16, 2025. You will continue to have access until July 01, 2025, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23214096
  
  I am rejecting this response because **** understands I soon as I learned of the additional charge I contacted them. Their online records would confirm that I did not login to the account to use or receive any benefit from **** for the additional charge. When I canceled I made it clear I did not want access to their products or services, to terminate access at that time; and option BODi allowed to be checked. However they clearly did not terminate my access and close account as directed. **** believes since they keep saying I have access until July 2025 then they are not stealing, but they are stealing and ripping off consumers and financial institutions (who decide to honor a dispute). **** has the ability to refund customers for merchandise or services not received or wanted,  but they choose to ripoff customers as part of their business practices. All it takes is a search online; BBB, ****** reviews, Reddit, etc... to support the fact **** ripoff customers ad part of their business practice to earn a profit. **** intentionally hides from consumers they ripoff by not allowing customers to speak on a telephone with live agent or to email their company directly. They do this because they understand the 100s or 1000s of consumers they ripoff would be contacting them. **** **** **** behind and alleged hidden fine print about subscription renewal to justify ripping off customers and financial institutions, instead refunding their customers for services not recieved or wanted.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/28/2025

  Hi ****,

  Just clarifying a few things mentioned in your response  

  - You purchased a quarterly BODi membership on October 01, 2024, during a promotional Buy One Get One Free sale 
  -  During enrollment, it was abundantly clear that this subscription would automatically renew until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  -  You signed up for a quarterly subscription and opted into the quarterly billing terms. The subscription is billed quarterly on the date that you signed up on
  -  The subscription renewed on April 01, 2025, and you did not cancel the subscription until the renewal processed
  -  For your records, the subscription is cancelled and will no longer auto-renew per the terms you opted into at enrollment / purchase. You will continue to have access until July 01, 2026

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  Please view our Money Back Guarantee FAQ for additional details: ****************************************.

  Sincerely,
  BODi
  

  
  

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23214096
  
  I am rejecting this response because:

  Just to clarify a few things BODi, you know your company is shady and crooked. You know you are very able to provide a refund to customers who request, but you refuse because you try to justify ripping consumers off by saying it was clearly known the subscription would continue until canceled, but I can assure you honest and reputable companies actually do provide a refund to their customers when requested, even if cancellation of subscription was missed, and when it can clearly be shown the customer obtained no benefit. Keep on saying "to clarify" all you want, but **** knows they ripoff their customers as part of their business model. Nothing that BODi can say can change that fact. The hundreds of negative reviews online about **** confirm this. BODi is a shady business and that is a disappointment because content creators on the BODi platform actually offer good products.

   

  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years now Ive tried to cancel the BeachBody On Demand membership only to be automatically charged again the next year in April. They told me it was cancelled via online chat but I just got another charge on my credit card with no warning. I havent used their service at all the past year and suffered a bad injury not even allowing me to workout - only physical therapy. This is very bad business and shady that they continue to auto renew and dont even send a notification so you could deal with it ahead of time. I want my fee refunded.

  Business Response

  Date: 04/16/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on December 05, 2022, you contacted customer support requesting the cancellation of your quarterly BODi membership. The membership was cancelled as requested. On April 12, 2023, you purchased a NEW annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 11, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the email was opened/viewed on March 11, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  We have confirmed that there were no previous requests to cancel the annual BODi membership.

  Current Account Status:

  Your annual BODi membership renewed on April 12, 2025. Your annual **** membership was cancelled on April 12, 2025. You will continue to have access until April 12, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  
  
  
  

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** annual membership April 11, 2024. In November of 2024, I started a new workout program outside of Bodi so I no longer use it. At the time, I thought I thought I went in and cancelled my membership. On April 11, 2025 I was charged an annual membership fee and its pending on my statement. This charge is still pending. I reached out and was denied a refund. I feel that I should be eligible for a refund because this is still pending in my account and I reached out the same day it was charged.

  Business Response

  Date: 04/17/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on April 11, 2025, your annual **** membership renewed. During your enrollment, you opted into the terms &conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 10, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your annual BODi membership was cancelled on April 11, 2025. You will continue to have access until April 11, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to **** on Demand in 2024. I was set up for auto-renewal on my credit card. I tried to cancel my services and get a refund on 4/10/25 but was informed that my account auto renewed on 4/9/25 and was not eligible for a refund. That apparently, it was in my terms and conditions. I was never aware of this. I have tried to contact support but there is no phone number for customer service. I had to text customer support and all they did was give me a form to fill out and tell me I was not eligible for refund.

  Business Response

  Date: 04/16/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on April 09, 2024, you purchased an annual **** membership during a promotional period. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. You may confirm these details by viewing your order confirmation email that was sent to your email address on file on April 09, 2024. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 08, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the email was opened/viewed twice on March 08, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your annual BODi membership renewed on April 09, 2025. Your annual **** membership was cancelled on April 10, 2025. You will continue to have access until April 09, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2025 Beach Body charged my Captial One Credit $179 for a renwal that I did not authorize. Last April 2024 I did a one time promotion of $99 one time purchase only . Beach body did not give any advance notice or notification of any future charges. I diputed this with Beach body and they denied my request for a refund, I have now disputed this with my credit card company and now am filing a complaint with the Better Business BBB.

  Business Response

  Date: 04/09/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on April 04, 2024, you purchased an annual **** membership during a promotional period. During your enrollment,you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. You may confirm these details by viewing your order confirmation email that was sent to your email address on file on April 04, 2024. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 03, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the email was opened/viewed three times on March 03, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your annual BODi membership renewed on April 04, 2025. Your annual **** membership was cancelled on April 04, 2025. You will continue to have access until April *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  
  

• Initial Complaint

  Date:04/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt authorize this charge. I woke up looked at my bank account. I saw they charged me and I went to my account. I havent used this service since January. I had no notice they were going to charge me. Why would I buy something I dont use anymore? I should have received an email that they were about to charge me.

  Business Response

  Date: 04/08/2025

  Hello ********,

  Upon reviewing your account, we have confirmed that on October 05, 2024, you purchased a quarterly **** membership during the **** promotional period. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew after six months until cancelled. You may confirm these details by viewing your order confirmation email that was sent to your email address on file on October 05, 2024. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your quarterly BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next quarterly BODi renewal was sent to you on March 04, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your quarterly BODi membership renewed on April 05, 2025. Your quarterly BODi membership was cancelled on April 05, 2025. You will continue to have access until July 05, 2025, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23164518
  
  I am rejecting this response because: I never got an email that it was going to renew. I check my email and bank account multiple times a day. If I did get an email (which I didnt) I would have made sure that money would have never come out since I havent used their service since January.

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 04/14/2025

  Hi ********,

  As previously explained, the BODi prebill email was sent to your email address on file on March 04, 2025. The prebill email provided details on your next scheduled renewal date. The email also included information on how to manage your membership or subscriptions.

  Your paid subscription is active until July 05, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23164518
  
  I am rejecting this response because: I have never received an email about this that they are talking about. If I did receive an email I would have made sure it wouldnt charge my account since I havent used their service since January.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription renewed on March 25, 2025 and I canceled my subscription on March 31, 2025. When one is cancelling their subscription at that time I system doesnt inform you that there is no hope for a refund. Now I am calling and calling since I paid for the year subscription to see if I can reactivate my account with the intent to cancel for March of 2026 and cant find a valid phone number or customer service hotline number.

  Business Response

  Date: 04/04/2025

  Hello Tia,

  Upon reviewing your account, we have confirmed that your annual **** membership renewed on March 25, 2025.

  Your annual BODi membership was cancelled on March 31, 2025.Your BODi access has been restored. You will continue to have access until March 25, 2026. Your account will NOT renew.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $202.56 in March 2023 and again in March 2024 for a Beachbody (BODi) subscription I never knowingly renewed. I had not used the service since mid-2020 and believed it had been canceled. I never received any renewal notifications in those years, and was only recently made aware of the charges when I reviewed my credit card statements in March 2025.Upon contacting **** customer service, I learned that a new account had been created under my name using the email ***************************** variation of my usual email that I did not intentionally use. **** was able to charge my updated credit card, which I received after 2020, through a card updater service. I was never asked to confirm reactivation or to approve continued billing.I requested a refund based on the fact that I did not use the service, never saw renewal emails, and was unaware that an account had been created or billed in 2023. Despite this, Beachbody denied my refund citing their internal policy, despite clear extenuating circumstances.I already successfully disputed the 2025 charge through my bank. I am now requesting a refund of $405.12 for the 2023 and 2024 charges.

  Business Response

  Date: 04/09/2025

  Hello ******,
  
  Upon reviewing your account, we have confirmed that on March 27, 2023, you purchased an annual **** membership online. It appears that when you signed up for the annual **** membership, the email address on file was the one entered at the time of purchase.
  
  During your enrollment, you opted into the terms &conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  
  Unfortunately, the responsibility of entering the correct email address during sign-up is the sole responsibility of the enroller/purchaser.
  
  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
  
  While its unfortunate that you entered the incorrect email address during enrollment, at this time your request is denied.
  
  If you think that your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately. You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally,they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.
  
  For additional information on our money back guarantee policy, please visit: FAQ 259.
  
  Sincerely,
  BODi Support