Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Beachbody in July 2019. I had no complaints, excellent customer service and *********************. Around July 2023, they changed the name to ****. I tried to change my monthly order to different products but was never able to sign into my account or contact by phone. The last three months I have tried to contact them by email, phone and signing into my account. My sign in doesnt work, not able to change my password, even though I have tried multiple times. I have called the old number, new number listed for them and even the number on my credit card statement and on BBB. None of these numbers work. Only one number was answered by ****, but it was not for customer use. I tried sending emails, but they will not deliver. One number listed for them is ************, but it is another company named ****. The person working there said that Beachbody (****), stole their name and their phone number and they get at least 30 calls a day for them. I looked at their reviews and now it is all people saying that this is a ************* and can never get ahold of anyone to change or cancel their orders. My customer number: ********. My dispute is for the last 3 months charges that I have been trying to cancel: $108.96 x 3 = $326.88. I finally had to call my credit card company for them to put in to block their charges, which may take up to 30 days, and have them issue me a new credit card. Please look into this as it is happening to multiple people. My husband is a 100% Disabled Veteran, and we are both 69 yrs old. We do not need this anymore. Thank you, *** **********. ************. *********************** My email for Beachbody: *************************

  Business Response

  Date: 03/21/2025

  Hi ******,

  We have reached out to you via your email address on file for additional assistance regarding your concerns.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 i subscribed to beachbody on demand for 1 yr i got no emails notifying me of renewal and fast forward to 2025 and i see by pure chance a charge ... so i go check my emails nothing apart from when i first joined in 2021. I contacted support who basically told me no chance of getting money back and they emailed me .. i have checked everywhere and zero emails , so now i have a year of something i dont want and they also managed to charge it through my bank even though my card was expired theres no way of removing your card from your account except through filling a form in. Disgusting business practice and i will tell everyone i know never ever to use them

  Business Response

  Date: 03/20/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 02, 2021, you purchased an annual **** membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions,the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on March 02, 2025. Your annual **** membership was cancelled on March 17, 2025. You will continue to have access until March 02, 2026. Your account will NOT renew.

  For digital memberships,the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a BeachBody customer since 2021. My goals/routines have changed and I did not plan to continue using their services this year. I had perviously turned off auto-renewal, which apparently does nothing. Jan 17, I noticed a pending charge of $179 from the company. I immediately reached out and asked for a refund (I hadn't accessed the content in months). They said no. I filed a credit card dispute. Beachbody LIED and said I accessed the material after I attempted a refund. They claim I logged on for literally a minute or two twice in Feb (conveniently after the credit card company notified them about the dispute). One of the days, I was out of the country and didn't even have my device with me. The next, I was at work and looking back, was actually on my lunch break on the phone with my husband. They flat out lied. I am not dumb enough to file a dispute then access the content during the investigation. I used to really love the brand, and I am disappointed in how they are doing business now.

  Business Response

  Date: 03/20/2025

  Hello *******,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on January 16, 2025, your annual BODi membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on December 15, 2024, to the email address on file. Our records show that the **** prebill email was opened/viewed on December 15, 2024, and December 16, 2024, twice.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on January 17, 2025. You will continue to have access until January 16, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/25/25 noticed a pending charge on my credit card for recurring subscription to BODI (Beachbody). No email was sent to notify I was going to be charged, plus email they did have on file is no longer active, so they would have received a return email. I asked them to please go back and cancel my subscription and to refund my money (or make sure it did not come out). I was told a renewal was not eligible and would not get my money returned. The amount was $190.37, which is a large amount for anyone, and I had a valid medical reason for not renewing my subscription. Is there anything that can be done? I plan on appealing with ***** credit card, but unsure if that will help. Please let me know - any help would be greatly appreciated.

  Business Response

  Date: 03/18/2025

  Hello *********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on February 23, 2025, your annual BODi membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 22, 2025, to the email address on file. Our records show that the **** prebill email was opened/viewed on January 22, 2025.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on February 23, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 11, 2025. You will continue to have access until February 23, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They billed our credit card on 9/24/2024. No prior notification was given. We were told by a *** that our account was canceled approximately a year earlier. We have not received any product (shakeology) nor used any of their services in over a year.

  Business Response

  Date: 03/13/2025

  Hello *********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on September 24, 2023, you purchased a Total Solution Pack. Your package included a monthly Shake and Hustle subscription and an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On November 21, 2023, you cancelled the monthly Shake and Hustle subscription online via self-service.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on August 23, 2024, to the email address on file. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on September 24, 2024.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 10, 2025. You will continue to have access until September 24, 2025, (your account will NOT automatically renew).
  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for beach body a few years ago. I thought I was just signing up for the one year. I just noticed today a charge pending on my credit card for $194.57. I then found that I had been charged for a subscription to beachbody for the last few years. I have not received renewal emails from them letting me know this was happening. I contacted their customer service, which you can only do through text, and let them know I have not received notifications that a subscription was going to be renewed and that I would like to cancel and get a refund for the pending charge. **************** claims they sent me an email on 2/5/2025 but I have searched my email, every mailbox, it is not there they did not send it to me. There are several emails from BODi (which I did not know was beachbody) but not a single one of those was a renewal notification. They did cancel the subscription but **** refused to give a refund for the pending charge and upcoming year. If I had known this was happening from an email that they claim they will send 30 days prior to a renewal charge I would have cancelled it but again, no email was sent/received. I will dispute it with my credit card company. BODis costumer service is not helpful and this seems like beachbody is a total scam. They are taking my money for something I havent used for years and will now never use again.

  Business Response

  Date: 03/12/2025

  Hello *****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on March 09, 2022, you purchased an annual Beachbody On Demand membership.  During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  As of March 2023, Beachbody On Demand is now BODi.

  Our records show the BODi upgrade notification was sent to your email address on file on February 06, 2024. Our systems show the email was opened/viewed on February 06, 2024.

  Please check your spam and inbox for the e-mail notification with Subject: Upgrading your membership important changes with 35 days of free access!

  This notification advised of the new BODi pricing of $179 (plus applicable taxes) and a link to manage your memberships and subscriptions.
  Your 2024 annual BODi membership renewed on March 09, 2024, at the new pricing.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on February 05, 2025, to the email address on file. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your 2025 annual **** membership renewed on March 09, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 10, 2025. You will continue to have access until March 09, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial. Before the trial ended I tried numerous times to contact Beachbody through phone number **************, no service. Email was no-reply. Website error messages. I wanted to cancel my subscription but I was charged. $37.63

  Business Response

  Date: 03/11/2025

  Hello ********,

  We have followed up with you via the email address on your account with additional details regarding your concerns.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trial run of **** in June of 2024 with a promo code and have been trying to get ahold of someone at **** to cancel my membership so that it doesnt automatically renew this June. I have tried multiple times to do it online however an error always occurs where it doesnt even let me manage my subscription. I have called and left messages, sent emails and have not heard from anyone. I would like someone to contact me so I can cancel it before it automatically renews. It seems this is intentional by the company because the hassle of it to cancel is such an ordeal.

  Business Response

  Date: 03/12/2025

  Hello ******,

  We have followed up with you via the email address on file regarding your concerns.

  Sincerely,

  BODi 

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website Beachbody provides to manage subscriptions and orders for their digital products does not have a way to change, remove, or cancel a subscription.

  Business Response

  Date: 03/11/2025

  Hello *******,

  Thank you for speaking with us regarding your concerns.

  We are happy to know your issue has been resolved.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom bought us pre workout and it has gone hard and gross BEFORE the best before date. This is not a good look on you guys and Im expecting you replace it.

  Business Response

  Date: 03/10/2025

  Hello *****,

  We have followed up with via you email for additional assistance to resolve your concerns.

  Sincerely,
  BODi Support