Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Beachbody subscription, and they keep charging me $193.32 each year and on my credit card bill, it lists a phone number, but it is no longer in service as are all the numbers associated with the company based on my ****** search when trying to cancel whatever subscription they think I have.On the charge's transaction details posted on 6/7/25, it describes it as PPL*** **** BEACHBOD and has a reference number: ***********************.

  Business Response

  Date: 06/13/2025

  Hello *******,

  Upon reviewing your account, we have confirmed that on June 07, 2025, your annual **** membership renewed. During your enrollment, you opted into the terms &conditions that outlined this subscription will automatically renew annually until cancelled.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on May 06, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your annual BODi membership was cancelled on June 13, 2025. You will continue to have access until June 07, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a hiatus from my work outs due to a double hip replacement. When I tried to access my account to begin exercising again all of the programs were locked and I was prompted to buy another subscription. I already have a yearly subscription that was charged to my credit card on 08/22/24 for $201.39. This automatically renews every August. This same thing happened to me in March of 2023 and took me a while to resolve due to poor customer service. After I emailed the CEO of the company my account was restored. Now, there is no more customer service phone number that works and the ** chat is useless. I tried emailing the CEO again but nothing has been done. There is no reason this should keep happening just because someone hasn't used the platform for awhile. I pay for a yearly membership to use however I want to. The fact that they took away their customer service line just goes to show how much they value their customers. I wonder how many people they scam into paying a double subscription by locking their accounts due to inactivity. I just want my account unlocked so I can start to work out again. This should never happen and it needs to stop.

  Business Response

  Date: 06/16/2025

  Hello *****,

  We have followed up with you via your email address on file for additional assistance.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive renewal practices. I purchased a digital program that added a a free trial. At the end of the trial that I was completely unaware of, they charged $159 annual renewal after the date they would honor a refund (done at midnight). No email was ever sent prior to this charge notifying they would be processing payment. That is simply all it would take to inform the customer about this membership and allow them to cancel if they chose to. But instead they sneak in a membership, have no where on the app noting you have a membership or have any way to cancel on the app. By the time you see the charge on your credit card they will deny your request for a refund. The sad thing is the program I purchased was great and would recommend to everyone but because of these sorts of business practices customers should be made aware to stay away. You have a good product, theres no need to be deceptive with the membership. Value your customers, dont force a ******************** on them.

  Business Response

  Date: 06/10/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on May 01, 2025, you purchased a digital program. Upon your purchase you were presented with the option to opt into a 30-day free trial to an annual **** membership. The options were Accept and Continue or No Thanks. It appears that you have opted into the 30-day free trial. You may confirm this information by viewing your order confirmation email that was sent on May 01, 2025 to the email address on file.

  Because your annual BODi subscription was not cancelled during the 30-day free trial period, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Your annual BODi membership renewed on June 01, 2025. Your annual **** membership was cancelled on June 04, 2025. You will continue to have access until June 01,2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Subscriptions that start with a free trial are not covered. To avoid being charged, cancel within the free trial period.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,

  BODi Customer Support

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/06/2025 I was charged for the yearly membership on a card that had a new number and was not on file with the company. I was never sent an email to let me know it was renewing and I reached out to the company and was basically told they reached out to my credit card and were given then new credit card information, which I never authorized. I filed a fraud charge for my credit card and they sent an explanation of me not cancelling. I had no idea they were charging a card with a new number (I didn't give them) with a new expiration date and 3 digit ******* problem here is they have committed fraud. I NEVER gave them updated card information and they basically said they got it on their own somehow. They don't even have my billing address on the statement they sent to the credit card company. They told me to look thru my email for notifications from them for renewal and I have NONE since 2020. I tried doing it thru company (****) as a grievance no help, filed fraud thru my credit card and no luck so this is my next step.Even if I do not get a refund it needs to be made aware that this company is stealing from people and committing credit card fraud. I am up loading the response from them to me credit card company. I spoke online to a **** representative who basically said I was screwed and that they got my credit card information fraudulently.

  Business Response

  Date: 06/06/2025

  Hello *********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on April 06, 2020, you purchased an annual BOD subscription.During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi (previously BOD) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on March 05, 2025. This notification advised of the next renewal date and renewal price with a link to manage your membership.
  Your annual **** membership renewed on April 06, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Note: Your payment method being cancelled or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership. Please view FAQ4464 for additional details.

  Current Account Status:

  Your annual BODi membership was cancelled on April 15, 2025. You will continue to have access until April 06, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up through a **** partner last May 2024 for **** subscription. I am positive that I cancelled shortly after so that I would not have the auto renewal. I have not used the app since August 2024 , therefore have not thought about the app since then and since I thought I cancelled I had nothing to worry about.I was charged 5/29/25 $179 for the annual renewal fee, cancelled immediately and reached out to the company with no luck. I understand it is not usage based but I also did not receive a reminder email reminding me that my subscription would be renewed. Had I received the email I would have cancelled right there, especially because I thought I already had

  Business Response

  Date: 06/02/2025

  Hello *******,

  We have performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on May 29, 2024, you purchased a Total Solution Pack. Your package included an annual **** membership and a Go and Glow monthly nutritional subscription. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On May 29, 2024, you cancelled the Go and Glow monthly nutritional subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on April 27, 2025. This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on May 29, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on May 30, 2025. You will continue to have access until May 29, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.

  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23398449
  
  I am rejecting this response because: I did not receive an email reminding me of renewal. I have checked every folder including trash in my email and it is not there. Had I received said email I would have cancelled my subscription right away.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/09/2025

  Hello *******,
  
  As previously mentioned, the annual BODi prebill email was sent on April 27, 2025. The subject titled it, Its time to keep Loving Your BODi: Renewal coming up.
  
  Your annual BODi subscription was cancelled on May 30, 2025. You will continue to have access until May 29, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of the transaction:i signed up for the bodi 3-month membership on march 27, 2025, which included a 14-day free trial. i was charged $96.12 on april 15, 2025, after the trial ended.amount paid:$96.12 total ($89.00 + $7.12 tax)what the business committed to provide:the free trial was supposed to end on april 10th, and as long as i canceled before then, i wouldnt be charged. i also intended to upgrade to the yearly subscription, which includes shakeology, but i was never able to do so because the membership didnt show up in my subscriptions to manage or cancel in time.nature of the dispute:i never meant to keep the 3-month membership. the subscription didnt appear in my list at all, so i couldnt cancel it or switch to the plan i actually wantedthe yearly membership. i tried to upgrade and was blocked, then got charged automatically for a plan i didnt want and couldnt stop. by the time i could cancel, it was too late.attempts to resolve:i contacted **** support immediately after the charge and explained that i had technical issues, that id been trying to buy the yearly plan instead, and that the trial didnt function properly. despite this, they denied my refund and told me there was no way to fix iteven though i never used the membership i was charged for. all i wanted was to be refunded so i could switch to the yearly subscription i originally intended to purchase.

  Business Response

  Date: 06/01/2025

  Hello Anae,

  Upon reviewing your account, we confirmed that on March 27, 2025, you signed up for 14-day free trial to a quarterly BODi subscription. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew after the 14-day free trial ends unless cancelled during the trial period.

  Because your quarterly BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your quarterly BODi subscription renewed on April 11, 2025. Your quarterly **** subscription was cancelled on April 15, 2025. You will continue to have access until July 11, 2025, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Subscriptions that start with a free trial are not covered. To avoid being charged, cancel within the free trial period.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23373551
  
  I am rejecting this response because:  im not interested in being politely scammed with corporate language dressed up as terms & conditions.
  
  
  you claim i opted in to a renewal i literally never had access to cancel. thats the key part you keep tiptoeing around: your system glitched. i couldnt manage or cancel the membership because it never showed up in my account. i reached out as soon as i saw the charge, explained the issue in detail, and stillno help. no ****** no accountability. just a copy-paste script about my responsibility while ignoring your platforms technical failure.
  
  
  let me be clear:
  
  
  i never used the membership.
  i tried to upgrade to a different plan.
  your system made that impossible.
  and now youre keeping $96 from someone who didnt even want the plan you forced on them.
  
  you call it a policy. i call it unethical.
  
  
  this isnt about whether i read the fine print. its about whether youre willing to make things right when your own interface fails your customer. your refusal to issue a refunddespite proof i never accessed or used the serviceis not just disappointing, its anti-consumer.
  
  
  so no, i do not accept your response. and if needed, ill escalate this beyond BBB. consumer protection laws exist for a reason.
  
  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/10/2025

  Hello Anae,

  Our records show that we did not receive a cancellation request for your quarterly BODi membership prior to the April 11,2025.

  Your quarterly BODi membership was cancelled on April 15, 2025. You will continue to have access until July 11, 2025, (your account will NOT automatically renew).

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my BeachBody or Bodi account 3 years ago yet they continue to charge me. The most recent charge was 6 days ago. I have had my coach (person who signed me up) cancel my account and I have also tried to cancel my account. When I call, they tell me to go online. When I go online, they tell me to call. It is absolutely impossible to get ahold of anyone to fix this issue. Its insane that I am still fighting these charges 3 years later. Under NO circumstances do I recommend this program. It worked for me during the pandemic, but this situation has turned all positive aspects into negatives. This service is an absolute scam!

  Business Response

  Date: 05/29/2025

  Hello *********,

  Upon reviewing your account, we have confirmed that on May 14, 2025, your semi-annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew semi-annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your semi-annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next semi-annual BODi renewal was sent to you on April 12, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your semi-annual BODi membership was cancelled on May 29, 2025. You will continue to have access until November 14, 2025, (your account will NOT automatically renew).

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding an unauthorized charge from Beachbody (BODi) and to request assistance in obtaining a refund.On May 15, 2024, I subscribed to BODi but decided later that year to cancel my membership. At that time, I also ensured that auto-renewal was disabled. After canceling, I lost access to the app and did not use the service again. Beachbody/BODi tracks user activity, so they should be able to verify that there was no usage after my cancellation.Despite this, I was charged $188.85 on May 15, 2025, for a one-year membership renewal that I did not authorize. I never received any notice or confirmation about this charge. Since I had previously canceled both the membership and auto-renewal, this renewal should not have occurred.When I attempted to contact the company, I found no phone support available and was forced to use their online chat system. The agent informed me that I had checked the box for auto-renewal but could not provide any documentation or proof of this associated with my account. They did cancel the renewed subscription but refused to issue a refund. I was also told I needed to provide documentation of my 2024 cancellationsomething impossible to do, as Beachbody does not send confirmation emails when you disable auto-renewal or even when the charge you for a new year of service. I contacted the company six days after the charge occurred (when I noticed it on my card). Their website states that cancellations are eligible for a refund if made within 31 days, yet the agent claimed I needed to cancel within 31 days of the initial subscription in 2024an explanation that feels both misleading and unfair.Additionally, the renewal charge was significantly higher than the original amount I paid. In 2024, I was charged $125.55, while the unauthorized 2025 renewal was $188.85, with no prior notice or consent.

  Business Response

  Date: 05/27/2025

  Hello *****,

  Upon reviewing your account, we confirmed that on May 15, 2024, you purchased an annual **** membership. When you placed the order, you added a promo code, which made your initial purchase amount lower. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. The terms and conditions also explained that renewals would be at the normal pricing for an annual BODi membership ($179 plus applicable taxes).

  You may confirm these details by viewing your order confirmation email that was sent to your email address on file on May 15, 2024.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on April 13, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership renewed on May 15, 2025. Your annual **** membership was cancelled on May 21, 2025. You will continue to have access until May 15, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 05/27/2025

  Complaint: 23361389
  
  Dear BODi Support,
  
  Thank you for your response.
  
  I want to clarify that I did cancel my membership prior to the recent renewal, but unfortunately, I have no record of the cancellation because I did not receive any emails or confirmations from **** prior to May 21, 2025. This includes the alleged renewal reminder on April 13, 2025, which never reached my inbox, spam, or any other folder. You have not provided verifiable proof that the April 13, 2025, reminder email was successfully sent and delivered. I only began receiving communication from **** after I reached out on May 21six emails in total, several of which included offers and coupon codes encouraging me to renew.
  
  I lost access to the BODi app after my cancellation and was unable to use it from November 2024 until the subscription was renewed without my permission in May 2025. This suggests there was an issue with my membership status long before the renewal, which should have been evident in your records.
  Additionally, I have since found multiple complaints and reviews from other users who reported the exact same issue I am experiencing. This appears to be a recurring pattern and not an isolated incident.
  Given that I attempted to cancel and stopped receiving access months ago, I am requesting a reconsideration of your decision. I acted in good faith and would have taken additional steps to follow up if I had received any communications about my account or an upcoming charge.
  
  Given the above, I ask that you reconsider your decision. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/03/2025

  Hello *****,

  As previously explained,we did not receive any cancellation requests prior to the next scheduled renewal.

  Our records show that the annual BODi prebill email was sent to your email address on file on April 13, 2025, to the email address on file.

  Your annual BODi membership renewed on May 15, 2025.

  Your annual BODi membership was cancelled on May 21, 2025, and you will continue to have access until May 15,2026.

  For digital memberships,the 31-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see letter uploaded named BBB Complaint Beach Body LLC

  Business Response

  Date: 05/27/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on April 17, 2025, your annual BODi membership was scheduled for renewal. However, due to payment failure,your annual **** membership processed on May 19, 2025.

  We have sent multiple notifications to the email address on file regarding payment failures. Sending the payment failure emails was a form of notification regarding your renewal not being able to process. At the time you had the ability to contact customer support to cancel or cancel online via self-service.

  Our records show that the annual **** prebill email was sent to your email address on file on March 16, 2025. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  Currently,our contact option is via SMS text or chat for assistance with customer support.

  To delete your information, you would have to submit the form that is outlined on FAQ 3438. Please keep in mind this would delete your entire account history from our systems.

  Your annual BODi membership was cancelled on May 21, 2025. You will continue to have access until April 17, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business automatically renews at a much higher rate with no warning and when you ask for a refund refuses.

  Business Response

  Date: 05/20/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on May 08, 2024, you purchased an annual **** membership. When you placed the order, you added a promo code,which made your initial purchase amount lower. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled.

  You may confirm these details by viewing your order confirmation email that was sent to your email address on file on May 08, 2024.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on April 06, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your annual BODi membership renewed on May 08, 2025. Your annual **** membership was cancelled on May 10, 2025. You will continue to have access until May 08, 2026,(your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support