Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My BODi account was renewed on the 9th of June. I was not aware that I still had this subscription and I have not used the website in a long time. I have been told that **** sent me a renewal notice over email, but I did not receive it. I requested a refund (or at least a pro-rated refund) and the customer support agent named ******, denied the refund. After letting him know that I would be complaining to the BBB, he sent me a link to this form. I am still requesting a refund of the nearly $200 that I was charged for the membership fee that I was not aware I still had.

  Business Response

  Date: 06/30/2025

  Hello ****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on June 09, 2021, you purchased an annual BOD subscription. When you first enrolled,you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 08, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. Our records show the email was opened/viewed on May 08, 2025.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi membership was cancelled on June 26, ******** will continue to have access until June 09, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I was on deployment in 2020 my credit card was used for beachbody on demand. It is attached to another persons account. I noticed this morning that I had a charge for ****** for "Renewal" that posted to my credit card two days ago. I contacted Beachbody who verified the account was not mine and cancelled future renewals but will not "refund" the newest charge because it "renewed" in May even though my bank "held onto the charge' until three days ago. They are refusing to refund my money even though I told them I did not authorize the charge and there was no way for me to know or have the abiility to cancel before the "Renewal". They had me submit a "exception to policy" request that will take 10 days to review.

  Business Response

  Date: 06/30/2025

  Hello ********,

  After conducting a thorough review of your account details and customer service contacts, we were unable to locate any active memberships or subscriptions on your account. If you think that your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately. You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally,they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an annual subscription to their service on June 24, 2024. To get a discount for the first year I had to set my account to auto-renew. The charge came today as I totally forgot to cancel. I am a mom of a 4 year old, work full time, dealing with a very extensive home reno and recently started travelling for work at least 2 times a month. I contacted the **** customer service this morning and the person on the chat (only options are chat or text) state there is nothing they can do but to refer me to the escalation process, a web based form to complete, which I did today. I just received an email stating **** carefully reviewed my complaint and is not able to accommodate. They cancelled my auto renewal and are leaving me with a charge of $225.75 for a full year worth of service. They stressed this is final and no further recourse options are available. ***, I went ahead and disputed the charge with my credit card company. This is by far the worst customer service I have ever seen. Even though I really like some of the workouts, I will NEVER buy anything from **** again out of principle! Note they state in their email and via chat BODI did their due diligence by sending me a reminder. They went so far as to include the subject line and date the email went out. I searched for this email and could not find it despite having received about 50 spam/marketing emails from **** trying to sell me shakeology, and whatever else they try to sell to their customers. Even if it was there, I would have ignored it as I would have thought it was just one of many. It should be illegal for companies to charge renewals for customers that have not even used their service more than maybe once or twice in the last 6 months without hearing from them. To then refuse to refund when the customer reaches out on the day of the renewal is simply wrong.

  Business Response

  Date: 06/26/2025

  Hello ******,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on June *******, you purchased an annual **** subscription during a promotional period. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 23, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi membership was cancelled on June 24, ******** will continue to have access until June 24, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23515378
  
  I am rejecting this response because:

  1) Your policy is very unreasonable.   My family and I have several annual memberships, insurance contracts, daycare,... and ALL of them, without exception, have some sort of cancellation clause where the company at the very minimum pro rates and refunds the balance. Some offer a 30 day notice. BODI however is 1) mandates customers to auto renew as it is tied to the discount when you sign up.  Clearly Bodi preys off of people to forget to cancel after they stop using the service, which is very typical in your industry.

  2) I contacted you the morning it renewed, this is immediately, less than 12 hrs after I could have cancelled avoiding the charge in the first place.   Refusing to refund is dishonest and terrible customer service.  You should try Amazon or Samsonite,   these companies can teach you what good customer service looks like

  Lastly, I searched my inbox for the reminder email and have no trace of it.   I still have all of your other marketing messages and there are MANY, so many to sell shakeology,.... Even if the reminder was there, i would likely never have noticed.

  I work 2 jobs and have a 4.5 yr old and as far as I am concerned BOD is dishonest, deceive customers when signing up, and have a horrible policy in place to enable the company to steal from consumers.  

  Good customer service ensures repeat customers even after customers take a break for personal/financial reasons.  I can only assume you have many disgruntled customers that you have lost forever.  This is unfortunate as I enjoy a number of your workouts.  I just don't have the time, energy or funds to continue this year.

  Shame on BODI!

  Sincerely,
  
  ****** **** Verde

  Business Response

  Date: 07/01/2025

  Hello ******,
  
  As previously explained, our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 23, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.
  Your annual **** subscription was cancelled on June 24, 2025. You will continue to have access until June 24, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** charged my card a month after my subscription supposedly renewed, and is refusing to credit me back the money after I cancelled my subscription, stating that it goes against their policies. I cant fathom how ending my subscription with them wouldnt result in a refund, or what could be so difficult about what Im asking of them (a simple refund in my monies in exchange for ending my access to their product). They have not been cooperative or helpful in the slightest, and as a long time customer I will no longer have anything to do with their company moving forward. I wish to cut all ties with them, and simply would like my money back for something that I wont be using.

  Business Response

  Date: 06/26/2025

  Hello ********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on June *******, you purchased an annual **** subscription during a promotional period. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 06, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. Our records show the email was opened/viewed on May 06, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi subscription was scheduled for renewal on June 07, 2025; however, due to payment failure, your annual **** subscription renewed on June 23, 2025. Your annual **** membership was cancelled on June 23, ******** will continue to have access until June 07, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never recieved any auto-renewal notice. I saw the charge on my bank the day it autorenewed and immediately canceled the subscription and asked for a refund. It was refused and they claim they sent a renewal notice bit I have never gotten one. I would have canceled it then as I have not used the subscription at all. This is a very poor practice and scam like behavior.

  Business Response

  Date: 06/25/2025

  Hello *********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on June *******, your annual BODi subscription renewed. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 19, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi membership was cancelled on June 20, ******** will continue to have access until June 20, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23498003
  
  I am rejecting this response because:
  While they claim i got a renewal notice i can not locate it anywhere in my email. I attempted to cancel within hours of the renewal going through. I never used the service while it was activated and honestly don't recall even signing up. I used beach body in ********* and canceled it. I do not recall renewing it in 2024 but will accept that. I do not accept having to pay for a year when I dont use the service and did not get any renewal notice. This is shady business practice to steal money from clients. 
  Sincerely,
  
  ********* ********

  Business Response

  Date: 06/30/2025

  Hello *********,
  
  As previously mentioned, the annual BODi prebill email was sent on May 19, 2025.
  You will continue to have access until June 20, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Beachbodi membership for years. I canceled the membership in 2023. After cancellation, I have been charged a renewal fee every June. This last June was the third time. I have since completed a form to remove my account and all information from this business. I apparently can still log in to my account though no membership is listed. Each time, we dispute the charge and each time the charge is reversed. But my concern is that they are still charging me! At this point, it doesn't feel like an accident. I cannot even use their services if I wanted to. I don't have access.

  Business Response

  Date: 06/25/2025

  Hello Heather,

  We
  wanted to let you know that we've reviewed our systems and confirmed that a
  request to delete your account information was submitted. As requested, your
  account has been successfully deleted.

  If you
  think that your bank card has been compromised, we strongly encourage you to
  reach out to your financial institution to report this matter immediately. You
  may also want to review your account activity and report any unauthorized
  transactions to your financial institution. Generally, they're able to take the
  appropriate action to protect your account. If your bank determines that the
  charges on your account are suspicious and within their policy, they generally
  have processes to help support you.

  Sincerely,
  BODi
  Support

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership via phone in 2021 and just noticed Ive been charged annually since, totaling nearly $800. After catching the most recent charge of $203.45, I contacted Beachbody support to request a refund for just that latest charge, but they declined.Theyre now claiming I only canceled my coach account, not the full membership, which isnt accurate. I followed their exemption process and received a denial within 24 hours, despite explaining that my account has had zero app usage since 2021, which they can easily verify.This was clearly an error on their part, but it's disappointing to see theyre prioritizing profit over doing whats right.

  Business Response

  Date: 06/24/2025

  Hello *****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on June 01, 2021, you purchased an annual BOD and Shakeology Challenge Pack. Your package included an annual *** subscription, a monthly Shakeology subscription and a Partner Account (subjected to a monthly fee).  When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  On August 30, 2021, you contacted customer support requesting the cancellation of your monthly Shakeology subscription. The Shakeology subscription was cancelled as requested.

  On November 11, 2021, you contacted customer support requesting the cancellation of your Partner Account. Your Partner cancellation confirmation email shows that you requested to keep the annual BOD/**** subscription active. You may confirm these details by viewing your Partner cancellation confirmation email that was sent to your email address on file on November 11, 2021.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on April 30, 2025. Our records show the email was opened/viewed on April 30, 2025. At the time you had the ability to manage your membership and subscription prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on June 01, 2025.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi membership was cancelled on June 17, ******** will continue to have access until June 01, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our generous MBG policy,please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23485467
  
  I am rejecting this response because I did cancel my entire membership in 2021, not just the coaching portion. If you review my account, youll see there has been no usage since then. Why would I continue paying for a service Im not using?
  
  Regarding the email you claim I opened: I work in a field where I receive a high volume of emails daily, many of which I skim or dismiss quickly. If I did open that message, it was clearly an error, because had I known I was still being charged, I would have contacted your customer service immediately.
  
  The fact that you're refusing to refund my money is unacceptable. This feels like a scam, and I will continue to report this business until my refund is issued. Your service is meant to help people, not quietly take their money due to a mistake on your end.
  
  ***** ******

  Business Response

  Date: 06/26/2025

  Hello *****,
  
  As previously explained, our records show that the annual **** prebill email was sent to the email address on file on April 30, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.

  The renewal is not based on usage it continues to renew until you cancel your subscription.

  Your annual BODi membership renewed on June 01, 2025, and was cancelled on June 17, 2025. You will continue to have access until June 01, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
  
  Sincerely,
  BODi Support

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** previously know as ********* has a know lawsuit against them in CA for deceptive subscription practices. I have been a victim of this in 2024. I canceled my subscription and told me to rest assure my subscription was canceled. I disputed this with my credit card and was temporarily issued a refund. Beach body stated it auto renews and the credit card company reversed my claim. Now in 2025 the membership is set to renew and **** is not providing accurate documentation that I canceled. I placed a block on BODi with my discover card but I'm worried I will continue getting charged every year. They are very skilled in running in deception.

  Business Response

  Date: 08/06/2025

  Hi *****,

  Our Corporate Support team took a close look at your account, and heres what we found:

  -You purchased an annual BOD subscription on July 18, 2022 

  -You signed up for an annual subscription and opted into the annual billing terms. The subscription is billed annually on the date that you signed up

  - During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription

  -BODi sends a prebill email for annual BODi renewals approximately 30-days prior to the next scheduled renewal

  -Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on July 18, 2024, as expected

  - For your records, the subscription is cancelled and will no longer auto-renew per the terms you opted into at enrollment / purchase. 

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  Please view our Money Back Guarantee FAQ for additional details: ****************************************.

  Sincerely,
  BODi
  

  
  

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23476838
  
  I am rejecting this response because: I was assured that when I called the company to cancel to rest assured my membership was canceled. After a year I got charged again for another membership! This is a scam they have been reported and sued for in **********. It is all over the internet. They say they have no document of my call. Of course they say that because this gives them another $170. I was scamed and want to continue to pursue a refund. Since they were legally forced to change the policy due to a court finding they are now required to be more transparent with all cancelations. What they are saying now didn't apply to my previous subscription 

   

  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 08/07/2025

  Hello *****,
  
  As previously explained, we did not receive a previous cancellation request for the annual BODi renewal that processed on July 18, 2024. A prebill email notification was sent to your email address on file on June 16, 2024. This included your renewal date, price, and a link to manage your membership.
  
  Your annual BODi membership was cancelled on June 16, 2025. Your annual **** subscription will NOT be renewed.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23476838
  
  I am rejecting this response because: I did cancel my membership and was told to rest assured I would not be charged. You need to honor the verbal cancelation. I didn't use beachbody because I ended the membership you should be able to see that. In good faith you should refund me the membership due my timely cancelation. I did my part and trusted your company to do yours. Please reconsider making this right. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 08/08/2025

  Hello *****,
  
  Again, we did not receive a previous cancellation request for the annual BODi renewal that processed on July 18, 2024. A prebill email notification was sent to your email address on file on June 16, 2024. This included your renewal date, price, and a link to manage your membership.
  
  Your annual BODi membership was cancelled on June 16, 2025. Your annual **** subscription will NOT be renewed.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  
  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23476838
  
  I am rejecting this response because: I canceled the membership prior to the renewal. I agree to the 7/18/22-7/18/23. I called and canceled auto renew on time and was advised it was canceled. This is dishonest practice and needs to be corrected. I did cancel and let you charge me for another year but not allowing that again.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my **** subscription on the same day the renewal was charged, made no use of the service, and submitted multiple requests for a refund. The company refused to issue a refund, despite clear evidence that the renewal was unintentional and immediate cancellation followed. I am requesting a chargeback for services not rendered and for a charge I did not knowingly consent

  Business Response

  Date: 06/18/2025

  Hello Heather,

  Our
  corporate support team has performed a considerable amount of research into
  your account.

  Investigative
  Research:

  Upon
  reviewing your account, we have confirmed that on June 13, 2024, you purchased
  a Total Solution Pack. Your package included a monthly Performance Stack
  subscription, an annual BODi subscription, and a Partner account. During your
  enrollment, you opted into the terms & conditions that outlined this
  subscription will automatically renew annually until cancelled.

  On January
  01, 2025, you cancelled the monthly Performance Stack subscription.

  On January
  02, 2025, you cancelled your Partner account.

  Because
  your annual BODi subscription was not cancelled, it auto renewed per the Terms
  and Conditions that you opted into at enrollment.

  Our
  records show that the annual BODi prebill email was sent to your email address
  on file on May 12, 2025. Our system shows the email was opened/viewed on May
  12, 2025. The email advised of the renewal date and pricing.

  During
  our comprehensive review we investigated your interactions with our Website and
  SMS Text. These are all of the methods that can be used to cancel your
  subscription. Our records indicate there were no previous cancellation requests
  received, thus the continued renewing of the subscription.

  Current
  Account Status:

  Your
  annual BODi membership renewed on June 13, 2025. Your annual BODi membership
  was cancelled on June 13, 2025. You will continue to have access until June 13,
  2026, (your account will NOT automatically renew).

  For
  digital memberships, the 31-day money back guarantee only applies to the
  initial order date. Membership renewals are not eligible for a money-back
  guarantee.
  For
  additional information on our money back guarantee policy, please visit: FAQ
  259.

  Sincerely,
  BODi
  Customer Support

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BODi by Beachbody has fraudulently charged my bank account on 6/6/2025 and refuses to refund money back to me after asking for the last 4 of my card #, because "that card number is not on any account affiliated with my email address". I provided a screenshot of the charge on my bank statement and they told me to contact my bank as they would not be able to assist me. Based on the BBB reviews, it appears I am not the only one going through this. This company needs to be stopped. I work hard for every dime that I make and taking 95.23$ out of my account withOUT my authorization is so disrespectful and unprofessional from a company that should have the capacity to research the payment on their end. I did, in fact, have a BODi account at one time, and have all records of any payments made during that time period, over 4 years ago. However, within 45 days, that account was closed and deactivated and my payment information was removed from their system. I have not had any contact with this company since then, until today when I noticed that a significant amount of money was drafted by them. I have all documents and the entire conversation today saved for reference, since they DONT have a customer service phone number and you can only contact them by text or chat - therefor, it is all in writing.

  Business Response

  Date: 06/16/2025

  Hello Ali,

  After conducting a thorough review of your account details
  and customer service contacts, we were unable to locate any active memberships
  or subscriptions on your account. If you think that your bank card has been compromised, we
  strongly encourage you to reach out to your financial institution to report
  this matter immediately. You may also want to review your account activity and
  report any unauthorized transactions to your financial institution. Generally,
  they're able to take the appropriate action to protect your account. If your
  bank determines that the charges on your account are suspicious and within
  their policy, they generally have processes to help support you.

  Sincerely,
  BODi Support