Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a cancelation and refund for the auto renewal. I contacted them and asked for a refund as soon as I saw the charge on my credit card statement. They said it was past 30 days since they had charged me, so they would not refund it. However, they canceled my access to the services. I notified them, so they reinstated the access. However, when I checked a week and a half later, the access was removed again. So, I am being charged for the service, but they keep removing the access with no refund.

  Business Response

  Date: 02/17/2023

  Hello *******,
  
  Upon reviewing your account and contact details, we have confirmed that on August 1, 2021, you purchased an annual Beachbody On Demand subscription. During the purchase of your membership, you signed up for automatic renewals. The terms of the subscription are outlined at the time of purchase. Your Beachbody On Demand subscription renewed on August 1, 2022.
  
  On November 12, 2022, the Beachbody On Demand subscription was cancelled. On November 13, 2022, we see that you contacted customer support requesting a refund of the renewal fee, mentioning that you were unaware of the charge. Our representative explained that the refund request is outside of our 30-day money back guarantee period.
  
  On January 15, 2023, you contacted customer support stating that you were unable to access the Beachbody On Demand programs and requested a refund. The representative explained that the order is outside of our 30-day money back guarantee timeframe for a refund. Your Beachbody On Demand access was reinstated, providing access until August 1, 2023.
  
  On January 24, 2023, you contacted customer support again mentioning you were unable to access Beachbody On Demand. The representative ensured you will have access until August 1, 2023.
  
  Unfortunately, Beachbodys policy does not allow representatives to issue refunds for orders/memberships that are outside of our generous 30-day money back guarantee period. The 30-day money back guarantee eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs. Additional details can be found on our money back guarantee FAQ: ****************************************************************************. You will have access to Beachbody On Demand until August 1, 2023.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a 6 month membership in 2021. During that time, I also purchased different workout programs. My coach told me that once I paid for these programs they were mine, even if I didn't continue paying the membership fee. I decided to cancel my membership after the 6 months. I just logged in to do a workout and none of the programs that I paid extra for were available. I messaged beach body and they said yeah sorry, you're out of luck. I asked for a refund and they said that I was outside of the 30 day refund window. I explained that I was told that I would still have access to these programs (why else would I pay extra for them when I could have gotten free ones while paying the membership fee). They didn't care. I have had other issues with this company. I would never recommend them to anyone. It's nothing but a money grab.

  Business Response

  Date: 01/30/2023

  Hello ******,
  
  Upon a detailed review of your account, we have confirmed on March 24, 2022, you purchased a Preferred Customer membership, along with a ********************** On Demand semi-annual subscription as well as a Performance Energize Fruit Punch subscription.
  
  On April 3, 2022, you purchased a VIP Early Access to the Job 1 program. On June 22, 2022, we have confirmed you purchased the Portion Fix streaming access. Portion Fix is a standalone premium nutrition program. You can access Portion Fix and access its content without having a Beachbody On Demand membership.
  
  On September 23, 2022, your Beachbody On Demand subscription was cancelled. Since the Job 1 program was purchased through VIP Early Access, an active Beachbody On Demand membership is required to access the program. The Job 1 program is outside of our 30-day money back guarantee period for a refund.
  
  Additional information regarding VIP Early Access can be found on the following FAQ: *****************************************************************************.
  
  Sincerely,
  Beachbody
  

  Customer Answer

  Date: 01/30/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Right. The point is that I was told something different. I don't expect a resolution at this point, I just won't recommend beach body to anyone.

  Business Response

  Date: 02/24/2023

  Hello ******,
  
  We sincerely apologize for any miscommunication provided by your Coach.
  
  The VIP Early Access FAQ mentions, You can only buy and access VIP Early Access with an active BOD membership.  An active Beachbody On Demand membership is required to view the programs purchased. VIP Early Access allows you to have exclusive access to upcoming programs that have not been released to the general public or general Beachbody On Demand members.
  Once these programs are available on the member library, they can be viewed with an active Beachbody On Demand membership. 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Beachbody coach for over a year and have promoted and introduced the benefits to several others because I truly felt the programs helped me so much.
  
  Today, I reached out because a few of my customers had their BOD auto renew and I didn't see my commission or volume. I reached out to customer service and was informed that I was not entitled to compensation or volume because their "auto renewal" was through beachbody.com instead of teambeachbody.com. This information is not listed anywhere in the FAQs.
  
  To get the commission and volume, the customer would have to completely cancel and repurchase. If they are on "auto renewal" from when I initially signed them up, this should count as my customer and produce both volume and commission.
  
  My fault for trusting the MLM system I suppose. I would love to have this corrected/resolved so I don't have to feel I am being cheated and promoting for a company who is willing to steal from their promoters.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/24) */
  Hello*********
  
  Thank you for taking the time to speak with us regarding your concerns. As discussed, we have processed an adjustment for one of your customers. You may view this adjustment in your Coach Online Office.
  
  Upon a detailed review on your account, we have reviewed the additional customers you have mentioned with customer support and determined those customers orders do not fall within the requirements for an automatic volume and commissions adjustment due to being Leads. You may also consult the policies and procedures for Coaches here: https://images.beachbody.com/coach-office/policies/Team_Beachbody_Policies_Procedures_US_Eng.pdf.
  
  Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future.
  
  Sincerely,
  Beachbody
  
  
  Consumer Response /* (2000, 7, 2023/01/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The representative who called me was very apologetic and helpful. She was able to find the initial error and make the adjustment, which the other staff failed to do. I am grateful that she took the time to look into this and resolve it.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Team Beachbody continues to automatically renew previously cancelled subscription membership and automatically charge credit card without consent for renewal. I have made several attempts to remove account. They do not allow a way for customers to remove payment method and hold credit card information even after memberships are cancelled. Customers are forced to submit a Customer Privacy Rights Request Form, wait for a verification email, reply, have the request go under review by the company's Account Management Team, and then wait 2-4 weeks for request to be processed. Customers are being charged for automatic renewals without notice on memberships that the customer previously cancelled. There is no option on the company's website or app to stop future renewals. When customers initially enroll in membership, they are told that they can cancel anytime. This simply is not true.
  

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2023/01/18) */
  Hello *******,
  
  It appears you have submitted a Consumer Privacy Rights Request Form to delete your account.
  
  We are unable to view your account information to confirm any previous cancellations attempts. All cancellations can be processed via self-service as outlined on the following FAQ: *********************************************************************
  
  Please accept our apologies for any inconvenience this matter has caused.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription on November 19, 2021 and I ended up canceling the shakeology and the fitness subscription. When I was automatically renewed for another year, I found out that, although I had purchased my subscription that included BODi, when I cancelled my automatic renewal it actually separates it into parts so that one part is cancelled while another part stays active. When I became aware of this, it was after their 30 day money back period. This is extremely confusing as BOD means Beachbody On Demand while the other part is called BODi and I have no idea what the i is for, but good customer service should and would reimburse someone for the confusion that the company has created. They refused to reimburse or, at the very least, to reimburse the difference of the remainder of the year, on a subscription I intended to cancel when I cancelled the package.
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/09) */
  Hello********,
  
  Upon reviewing your account, we have confirmed that on November 19, 2021, you purchased a Total Solution Pack, which included a monthly subscription of Shakeology Chocolate Vegan, and an annual Beachbody On Demand subscription (which also included an optional 30-day trial of BODI).
  
  On December 9, 2021, we see that you contacted customer support requesting the cancellation of the Shakeology Chocolate Vegan bags, in which our representative processed the cancellation. On the same date, we see that you also cancelled the BODI subscription via self-service online. The annual Beachbody On Demand subscription remained active due to no prior cancellation.
  
  The annual Beachbody On Demand subscription renewed on November 19, 2022. On January 7, 2023, we have confirmed that you contacted customer support requesting a refund of the annual Beachbody On Demand charge. Our representative advised that the order is now outside of our 30-day money back guarantee timeframe. The subscription was cancelled during that interaction.
  
  Since your intent was to cancel everything, we have processed a refund of the recent annual Beachbody On Demand charge. Please allow five business days to receive depending on your financial institution.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An original order was placed in October that included the vanilla shakeology drink. I've had many protein shakes before and this one was disgusting. I told my coach I can't drink it and wanted to cancel. She told me that there's no harm in trying another flavor first because it's a 100% money back guarantee and if I don't like the next flavor, I can return both for a refund. There was no mention of a timeline for this. I got notice of my next shipment in November and immediately called the company requesting that they do NOT send me more product. They told me that was impossible even though I called the same day that I got notification. Against my wishes, Beach Body sent me that 2nd shipment on 11/3/22, order # *********. Although it was a different flavor, I still did not like it and asked my coach what to do with 2 different flavors that I can't drink. She said I can return. I called Beach Body today, 1/5 and spoke to ****. He claims to be both the "supervisor" and "highest boss" in the company. He stated since it was more than 30 days after shipment the company would do nothing, even despite me moving and the holidays in that timeframe. I didn't want the shipment in the first place, was not allowed to cancel or stop it, then was charged and now can't use the supposed "money back guarantee." These are highly unethical tactics to get money from consumers and I was told there is no one else that I can speak to. Absolutely horrible interaction, with the worst customer experience ever!! I can't say enough bad things about how this presented versus what actually happened. It's definitely misleading and the company doesn't care once they have your money! Buyers beware - this is a scam for sure, and I wish I never got involved with this.

  Business Response

  Date: 01/11/2023

  Hello *****,
  
  We have reviewed your account history and confirmed that on October 3, 2022, you purchased a Total Solution Pack. Your order included a Shakeology Vanilla Vegan monthly subscription, a Preferred Customer membership and an annual ********************** On Demand (plus BODI) membership.
  
  On November 3, 2022, the Shakeology continuity processed, and it appears you also changed the flavor to Chocolate Vegan. On November 10, 2022, your Preferred Customer membership and ********************** subscription were cancelled.
  
  On January 5, 2023, we have confirmed you contacted customer support requesting to return your original Shakeology Vanilla Vegan bag as well as the Shakeology Chocolate Vegan bag. Our representative explained that the orders are now outside of our 30-day money back guarantee timeframe for returns.
  
  The 30-day money back guarantee eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs. Please view our money back guarantee FAQ259 for additional details.
  
  Your November Shakeology Chocolate Vegan shipment was eligible for a return under our money back guarantee policy until December 9, 2022.
  
  Sincerely,
  Beachbody
  

  Customer Answer

  Date: 01/12/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  As previously stated I tried to cancel the November shipment the same day I was notified that it would go out and was not allowed to cancel. Some type of accommodation should have been made since I tried to cancel the order before it even shipped. The business is only telling one side of the story but they are not disclosing my call placed in November where I already requested to cancel or return the shipment and was denied those options. Absolutely ridiculous that once they email you to tell you they are sending an order out there is nothing you can do to stop the order even if you call within minutes of getting that email. Also no accommodation was made for unforeseen life changes including an out of state move for work, and the holidays. Most companies extend return windows these days due to holiday shipping but not Beach Body despite multiple requests. Now I have expensive products in my pantry that I can't use with no option or flexibility whatsoever. The company should take ownership at a bare minimum for not allowing me to cancel the November order. This is unlike anything I've ever seen before. The *** was rude and clearly the company doesn't care. Highly unsatisfactory and I can't say enough bad things about how the situation was handled. I should have been allowed to send the product back due to a number of problems on behalf of the company from miscommunication to not allowing me to cancel an order before it was even processed. I can't believe this business is allowed to operate this way!

  Business Response

  Date: 01/23/2023

  
  Hello *****,
  
  The Shakeology Chocolate Vegan order processed and shipped on November 3, 2023. Orders in fulfillment status cannot be cancelled or modified as outlined on the following FAQ: ******************************************************************************. The order was eligible for return until December 9, 2023.
  
  As a one-time courtesy, we have issued a refund for the November shipment on January 23, 2023. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  Beachbody
  

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in BOD and shakeology subscription in JUN2022, yet have never ordered other than first month (i always push back the order). Each month I get a "heads-up" email order will be shipping in X days and to make any changes. On Sunday 01JAN2023, I noticed a charge pending for a DEC order. I realized I never got a DEC email to let me know order was getting ready and make changes. I tried to "chat" with customer service, no one replied to me until Mon 02JAN in morning. The person then sent me to "escalations" who basically said could not help me, but was very delayed in responses so I called in. First call I got hung up on so called a second time. Second call rep worked with me and said order in "fulfillment" so cannot cancel but **** issue refund right away and would go through Beachbody by end of day (Monday 02JAN) and then would show in my account however long it took my bank to process. Said they would try to alert someone internally to not ship but really couldn't stop shipment. I stated I would NOT accept shipment when attempted delivery. Checked my bank yesterday (Wed 04JAN) and the charge was no longer reflected in my bank account at all. I thought issue resolved. TODAY I'm charged (processed through the bank) and I got hit with a 32$ fee because I did not have the funds available (which I knew, which is why the rep on Monday issued refund immediately). I called customer service, and person I spoke with stated oh we just issued refund today (as in 05JAN). I tried to explain I was told it would be Monday 02JAN per rep I spoke with and the charge had disappeared and re-showed in my account but he just kept insisting a refund takes 5 days. I am requesting a full refund of the charges: $132.95 PLUS the 32$ fee I got hit with from the bank because if it was refunded immediately (like they said I would be) I would not have been hit with the 32$ fee. Also, had I got the DEC heads-up email I would have postponed like I always do in a timely manner.

  Customer Answer

  Date: 01/10/2023

  ***Document Attached***
  On January 7, Beachbody made a partial refund. I saw partial as it was less than what I was charged for that I was told was being refunded. My "purchase" that I didn't have the opportunity to cancel was ****** but they only refunded ******. Additionally, I am still requesting them to pay the 32$ overdraft fee. In total I am awaiting an additional 35$ refund from them
  See Attachment/File: DCCD4948-2A2C-4599-BC0C-3C906677E4AE.jpeg

  Business Response

  Date: 01/23/2023

  Hello ********,
  
  A refund for the December Shakeology Cookies and Creamy order was processed on January 5, 2023.
  
  We have also issued credit on January 23, 2023, to cover the bank fees incurred.
  
  Please allow five days to receive depending on your financial institution.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  Beachbody

  Customer Answer

  Date: 01/23/2023

  They have NOT refunded anything further yet nor have I heard from them. This is NOT resolved. I still believe I am owed the 35$ per my update on 10Jan.

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified in several emails of my renewal amount. One said, "The price for your ongoing annual subscription will change from $108.39 to $119.88 commencing on your next payment on Monday, January 2, 2023" My membership was $99.00 for the year and with the tax it came out to $108.39. After contacting Beachbody by text I'm told my total amount is $131.00. All the emails I've received state the amount to be taken from my account is $119.88. Since my current year amount is $108.39 that includes the tax it is understandable I would think the renewal amount of $119.88 included the tax. They told me in a text, "We have already posted the information on our website". I don't go on their website as this is an excercise program I use on their app. If I did go on their website it was a Wifi issue with their app and only went there to access programs. Nowhere in their email does it state there is tax and/or the total amount is posted online. I have never order anything online, or anywhere else, where the entire amount is not disclosed including tax. I find the renewal notice deceptive and void of disclosure. This practice of informing someone you are taking an amount out of their account and then taking a higher amount should be stopped! It is a bait and switch.
  

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 5, 2023/01/05) */
  Hello ******,
  
  Upon reviewing your account, we see that on November 24, 2022, you contacted customer support asking what the full cost of your membership would be including taxes for Beachbody On Demand. Our representative explained what your total annual cost would be including the taxes as well as confirming your next renewal date.
  
  We understand that the total amount (including taxes) was not explained on the Beachbody On Demand price increase email notification. We have forwarded this feedback to ensure we accurately communicate the total amount (including taxes) moving forward.
  
  As a courtesy, we have issued a refund for the taxes on your most recent billing for Beachbody On Demand. Moving forward, your annual Beachbody On Demand would be the standard $119 (plus applicable taxes). Please allow five business days to receive the refund depending on your financial institution.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  Beachbody
  
  
  Consumer Response /* (2000, 7, 2023/01/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  All I requested was to be charged the amount stated in the emails and they honored that by returning the additional amount they charged.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a FREE trial beachbody if I didn't cancel the free trial I would be charged.
  I canceled the free trial weeks before. And I was charged on my capital one credit card.I have correspondence email with the beach body assigned fitness coach and customer service rep via text messages that I was charged and they issued me a refund then turned around and said they never agreed to refund me. Capital one contacted me that beach body denied they agreed to refund me. I informed capital one I have all the documentation to prove that beachbody was lying. I just faxed over the documents to the credit card company. Shame on beachbody. It took me over 10 mins to find the not renewal toggle and made it impossible to remove my information. Do something to please. I was fortunate that I keep the documentation there ripping people off I have the documentation I will provide if needed
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2023/01/02) */
  Hello ****,
  
  Upon reviewing your account, we see that your Beachbody On Demand subscription renewed on October 18, 2022. You contacted customer support requesting a refund of the charge. The representative mentioned the refund would be processed; however, it appears the refund was not issued.
  
  We have processed a refund of the charge on January 2, 2023. Please allow five business days to receive depending on your financial institution.
  
  Please accept our apologies for the inconvenience caused.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for beachbody in 2020 and 2021. I resigned up for 2021. In 2022 they Recharged my credit card without my knowledge. I did not agree to another year. I was never informed by email that I would be recharged. I never received any emails. I also was never reached out to by a coach. For a company that prides themselves on coaches keeping you accountable you think they would reach out when I didn't log in for 12 months... ( I didn't resign up). They emailed me December 2022 saying they were going to charge me for another year. I would like to be refunded for the 2022 year since I didn't log in nor did my coach reach out to me about workouts etc, which is what comes with the membership.
  

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2023/01/05) */
  Hello ******,
  
  Upon reviewing your account, we have confirmed you purchased a Barre Blend and Shakeology Total Solution Pack on January 16, 2020. This package also included an annual Beachbody On Demand subscription. On February 3, 2020, we have confirmed you cancelled your Shakeology subscription, however, your Beachbody On Demand subscription remained active.
  
  Auto-renewal notifications are sent 30-days prior to the next billing date for Beachbody On Demand. The subject line for this email is "Your next year of results with Beachbody On Demand".
  
  As a courtesy, we have issued a refund for your most recent charge due to the miscommunication provided during your recent contact with customer support. Please allow five business days to receive the refund depending on your financial institution.
  
  Sincerely,
  Beachbody
  
  
  Consumer Response /* (2000, 7, 2023/01/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)