Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an MYX fitness bike on 1/11/2023 for $1977.94. It was delivered on 1/26/2023. It arrived damaged and was making a terrible noise. I notified Beachbody the same day. I was given troubleshooting instructions that I followed. It did not resolve the issue. I was told a tech would come out to fix the bike, and I would be contacted. I have yet to hear from anyone. I received a part in the mail and need instructions. I contacted Beachbody again. They said a tech would call me to replace the part. I am still waiting for someone to contact me. I reached out a 3rd time. I was told they needed some approval to fix the bike. At this point, I want my money back, but I can't get a resolution.

  Business Response

  Date: 02/17/2023

  Hello *****,
  
  Upon reviewing your account, we have confirm that a return was requested. We see that your scheduled pickup date has been set for February 20, 2023.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have realized that I have been charged three consecutive years by beach body on a credit card that they have on file with a passed expiration date. I have not been using the product wrongly thinking that is was cancelled.

  Business Response

  Date: 02/17/2023

  Hello ********,
  
  We have reviewed your account history and in response to your complaint we wish to provide the following summary of your account history.
  
  On July 16, 2018,you purchased a Liift4 annual BOD and Shakeology Challenge Pack. The package included an annual subscription to Beachbody On Demand and a monthly continuity for a Shakeology Chocolate bag. On December 11, 2018, we have confirmed you contacted customer support requesting to cancel the ********************** Chocolate bag continuity. The Shakeology Chocolate bag continuity was cancelled on that date.
  
  On February 10,2023, you contacted customer support requesting the cancellation of the Beachbody On Demand membership as well as requesting a refund. During the interaction,you mentioned that the card on file is an expired card. The representative processed the cancellation of the membership and advised that the most recent charge,which processed on July 16, 2022, is now outside of our 30-day money back guarantee timeframe.
  
  Please note, a customers credit card information (account number and/or expiration date) may be updated in Beachbodys records if their bank participates in a credit card verification program. Banks that participates in these programs work with companies with whom their clients do business, such as Beachbody, to inform those companies when there is a change to the clients credit card information. Please view the following FAQ for additional information *****************************************************************************.
  
  The 30-day money back guarantee eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs. Additional details can be found on our money back guarantee FAQ: ****************************************************************************. You will have access to Beachbody On Demand until July 16, 2023.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beach Body has my credit card on file and keeps charging me every year dispute having cancelled service many years back.I ASSK OF BEACH BODY TO REMOVE MY CREDIT CARD AND NEVER AUTOMATICALLY CHARGE ME AGAIN!I request a refund of $127.07 charged on 01/03/2023

  Business Response

  Date: 02/17/2023

  Hello Jothsna,
  
  Upon reviewing your account, we have confirmed that on January 3, 2021, you purchased an annual Beachbody On Demand subscription.The subscription continued to renew due to no prior cancellation requests.
  
  Your subscription was cancelled on January 3, 2023,no further charges will process.
  
  We have processed a refund of the most recent charge on February 17, 2023. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to delete my credit card information. This company has refused to close my account. They send you through all these ridiculous hoops to close your account and refuse to remove your credit card info. I am LIVID. I would have never joined had a known what a headache cancelation would be or how horrible their customer service is. BEWARE!!!

  Business Response

  Date: 02/17/2023

  Hello ******
  
  Upon reviewing your account, we have confirmed that all subscriptions are on your account have been cancelled. To remove your account information, we have provided a link via email for the Consumer Privacy Rights Form, where you may submit a Right of Deletion request.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After years of issues with Beachbody overcharging and having horrible customer service, I received a charge on my credit card for $165 from team Beachbody. They took a few seconds to look and told me to call my credit card company and dispute the charge. They didn't investigate any further and just wanted me gone. I am so disheartened by this company and how they have such a terrible rating on the BBB site yet no one is doing anything to stop them from scamming. Now my credit card company is trying to figure this all out and I'm stuck with this charge, and Beachbody won't do anything to remove or investigate.

  Business Response

  Date: 02/17/2023

  Hello *****,
  
  We understand you were billed in the amount of $165. Upon reviewing our systems, we were unable to locate the actual charge. We attempted to reach you on February 17, 2023, to gather additional information to locate the charge. Please contact us back at the phone number provided via voicemail and email.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company on January 26 at approx 12p.m. seeking assistance to reset my password for my Beachbody on demand account. I have been a member for several years now and always paid my fees without question. The customer representative I talked to was named ****(unsure of spelling). From the start he was rude and condescending, to the point he made me cry, and that does not happen easily. It was a simple request to reset my password, but he went to try and belittle me, making me think I should know what to do, and if I did, I would not have called in.

  Business Response

  Date: 02/09/2023

  *********************,

  Were sorry your experience didnt match your expectations. It was an uncommon instance,and well do better in the future. We want every customer to feel valued and we apologize for your recent experience.
  We attempted to reach you on February 3, 2023, to confirm if you have been able to successfully access Beachbody On Demand. Please contact us at the phone number provided via email if you are still in need of assistance.

  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I was charged for the Beachbody on demand membership without permission. For years, however, I was charge for different things without my permission through my different cards on file. I removed all of my card information and I thought I solve my problem. Every so often I keep receiving emails about failed card payments. Now someone figured out they could charge my PayPal account without permission, even though I've never provided them with that information. I called Beachbody support, which I have always had problems with for almost 10 years because most of the time I've connected with someone who I have to keep repeating myself with even though I enunciate and speak at conversational speed. A few minutes after placing this call, I'm denied a refund. They admit the payment went through even though my PayPal debit information is NOT entered into the account. They denied my refund since the email-based transaction didnt tae place through my debit card on my BB account.

  Business Response

  Date: 02/09/2023

  Hello *****,
  
  Upon reviewing your account, we have confirmed that you purchased an annual Beachbody On Demand membership on December 29, 2021. Your next renewal was scheduled to process on December 29, 2022. It appears the renewal was not successfully processed until January 26, 2023.
  
  Currently, Beachbody does not accept PayPal as a form of payment for U.S. and CA customers. We have cancelled your Beachbody On Demand subscription and issued a refund of the recent charge on February 7, 2023.Please allow five days to receive depending on your financial institution.
  
  We attempted to reach you on February 3, 2023, to further discuss your concerns; however, we were unsuccessful.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beachbody On Demand charge made for an annual subscription on 10/7/22. Subscription canceled on 12/27/22 so that membership would not be charged 10/7/2023 on auto-renewal and so that BODi trial membership wouldn't roll into a membership. Membership language is misleading and does not state that you will lose all access to the On Demand feature immediately once you cancel AND that you will not be adjusted for the unused portion of membership. There is no adjustment and there's no clarification as to when the access will be discontinued. I only wanted to continue to use the membership I paid for and simply not renew. I lost membership access ($119.88 annually) and wasn't refunded for any portion. I called on 1/27/23 at 2:01pm EST to resolve and the associate, BJ, would not at least reactivate access to finish out my digital subscription or pro-rate a refund. This is very misleading to the consumer.

  Business Response

  Date: 02/09/2023

  Hello ******,
  
  After a thorough review of your account history, we see that your Beachbody On Demand subscription renewed on October 7, 2022. The subscription was cancelled on December 27, 2022.
  
  When navigating through the Beachbody On Demand cancellation process, you are presented with two options: Turn Off Auto-Renewal or Cancel Membership. Selecting the turn off auto-renewal option allows access to Beachbody On Demand until the end of your billing cycle or free trial, at which point your membership will be canceled automatically. You will not receive a refund, even if you were otherwise eligible for our money back guarantee. When selecting Cancel Membership, you will lose access to BOD immediately. You will receive a refund if you are eligible for money back guarantee.
  
  Upon reviewing your account, we have confirmed that you selected the Cancel Membership option, which removed access to Beachbody On Demand. A refund was not processed due to the most recent order being outside of the 30-day money back guarantee timeframe.
  
  We have reviewed your account and confirmed that your access has been reinstated. You will have access to Beachbody On Demand until October 7, 2023.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been ordering workout videos for over 20 years from Beachbody LLC. When I purchased them, I would pay for the LIFETIME DVD replacement. I called to get one replaced. After being sent a Spanish version and then the incorrect dvd I was told there are no more of the one I needed. They wanted to offer a year of their online services. I explained that doesn't do me any good, once the year membership is over I would have to pay. I shouldn't have to pay for a membership when I paid to have a workout video for a lifetime. I said they can give me the membership for a lifetime. Or they can refund me for the $120.48 I paid for the **************** series

  Business Response

  Date: 02/01/2023

  Hello ********,
  
  Thank you for taking the time to speak with us today regarding your concerns.
  
  As discussed, we have issued a refund for the lifetime replacement dvd cost. We have also provided access to Beachbody on Demand for one-year. You will have access to the programs until February 1, 2024.
  
  Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future.
  
  Sincerely,
  Beachbody
  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I paid $315.88 for my beachbody programs from 12/29/21 until 12/29/22. I no longer have access to the programs that I paid for. They want me to pay another $120+ for a new year/ new programs. I do not need new programs, I want my old programs that were paid for and that I used. I should still have access to something I paid for. If you pay for the new year $120 then you get access to 2023 programs and your previous ones! Which makes no sense. I am simply asking for my last year workouts/programs that I paid for. I should be able to use those workouts again and again. Thank you

  Business Response

  Date: 01/31/2023

  Hello *******,
  
  After a thorough review of your account history, we have confirmed that on November 25, 2021, you purchased a Myx fitness bike. On December 29, 2021, we see that you purchased an annual subscription to Beachbody On Demand and Beachbody On Demand Interactive (BODI). It appears your subscription was scheduled to renew on December 29, 2022; however, the payment failed, and the order did not process. On January 14, 2023, the subscription automatically cancelled due to non-payment.
  
  The Beachbody On Demand and Beachbody On Demand Interactive (BODI) subscriptions are required to access the classes, workouts, and programs on the Myx tablet. Since your subscription has been cancelled, you would need to purchase a membership to gain access to the programs. Please view the following FAQ for additional details: *****************************************************************************.
  
  Sincerely,
  Beachbody
  

  Customer Answer

  Date: 01/31/2023

  Hello,
  I got a response from beachbody and if they aren't going to just simply give me the programs I already paid for then I want a full refund from them. I am not able to email them back cause it's says blocked.

  Customer Answer

  Date: 01/31/2023

  ***Document Attached***
  Hello,
  They responded and if they cannot just simply give me the programs I paid for then I want a full refund. It's what I deserve. And when I tried to respond my email was blocked
  See Attachment/File: 13088E65-988C-40A5-BAFF-E377012DA0B3.png

  Customer Answer

  Date: 02/02/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like what I paid for, I should still have access to programs that I paid for! This is not a resolution. I do not want 2023 programs, I am simply asking for my 2022 workouts that are owed to me since I paid. If you cannot give me the programs then I would like a full refund.
  Thank you

  Business Response

  Date: 02/24/2023

  Our FAQ for the **** Myx Fitness Bike mentions, A BODi membership is required for BODi cycling classes and more. It also mentions, A BODi membership is required to access the classes, workouts, and programs on the tablet. On December 29, 2021, you purchased access for one-year to the program materials. To continue with the access, a membership is needed. Currently, we do not have the option to allow access to specific workout programs without having a BODi subscription.
  Your membership expired on January 14, 2023 due to nonpayment. To access the platform, a new membership would need to be purchased.
  
  Please note, the 30-day money back guarantee eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs. Your purchase is outside of our money back guarantee timeframe.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19323945
  
  I am rejecting this response because:
  I am owed my 2022 classes, I want and am owed what I paid for. I was told the 2022 classes are still there you have to pay another $150 to access them and whatever 2023 classes. 
  I do NOT want new classes. I want my 2022 programs that I already paid for.

  if you are not giving a refund then, you can at least give me 1 year free membership. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/26/2023

  Hello *******,
  
  Thank you for speaking with us regarding your complaint. As discussed, we have provided you with access to BODi for six months as a one-time courtesy. Your access will expire on September 14, 2023.
  
  Please accept our apologies for any inconvenience this matter has caused.
  
  Sincerely,
  BODi