Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In review of statements, I found that although I thought I had canceled my subscriptions to everything other than the annual "Beachbody on Demand" after my last order of a physical product on 6/21/2021, it appears that never happened. After my attempt today to cancel my ************************* failed online, I believe it is because the company intentionally makes it difficult to complete this task online and further fails to provide a phone number or email I can contact to resolve my issue. When I followed the suggested directions, I arrive at a page that states "Please allow up to 3 hours for your Membership or Subscription to appear." At this time, they have still not loaded. I have been charged monthly for "Nutrition+ Free Trial" that I did not want and suggests "free" right in the title. And I have been charged for BODi monthly membership that I did not sign up for. I have been charged a total of $1108.81 over the last 20 months for services I did not intentionally sign up for or agree to. I would like the *********************** membership canceled and a refund.

  Business Response

  Date: 03/16/2023

  Hello *******,
  
  We have reviewed our files and in response to the complaint we wish to provide the following summary of your account history.
  
  On June 14, 2018, you enrolled as an Independent Beachbody distributor, subject to a monthly ************************ Fee of $15.95 plus tax, until or unless you cancelled your Partner Business Account (at any time).Along with the enrollment as a Partner, you placed an order for the Liift 4 Challenge Pack, which included a monthly Shakeology Vanilla Vegan bag, a monthly Performance Stack and an annual Beachbody On Demand membership.
  
  On August 26, 2018, you contacted customer support requesting the cancellation of the Performance Stack subscription. The subscription was cancelled as requested.
  
  On August 24, 2019, you contacted customer support requesting the cancellation of your monthly Shakeology Vanilla Vegan subscription. The cancellation was processed as requested.
  
  On July 12, 2020, you purchased a Muscle ***** Fat Total Solution Completion Pack, which included a 30-day free trial to Nutrition Plus along with a monthly Shakeology Vanilla bag. Prior to completing your purchase,you were required to agree to the terms and conditions. Within those terms you agreed to automatic renewals which required you to cancel with Nutrition Plus to prevent future charges and eliminate access.
  
  On August 27, 2020, you contacted customer support requesting the cancellation of your Shakeology Vanilla Vegan subscription. The subscription was cancelled as requested.
  
  On October 8, 2021, your Partner account was reclassified to a Preferred Customer account. A Preferred Customer account is also subjected to a monthly fee of $15.95 (plus applicable tax).
  
  On November 12, 2021, the Nutrition Plus membership was converted into BODi.
  
  On March 8, 2023, your BODi membership was cancelled and a refund of the recent charge was processed.
  
  We have cancelled your Preferred Customer membership and a refund was processed for the most recent charge on March 14, 2023. We attempted to reach you on March 14, 2023, to further discuss your concerns; however, we were unsuccessful.
  
  Unfortunately,were unable to approve your request for a refund outside of the money back guarantee period due to the following: The charges you requested a refund for fall outside of the money back guarantee period. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi
  
  
  
  
  

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have somehow just been charged for an UPGRADED Beachbody BODi subscription, which I never signed up for, at an additional $40/6months (so a whopping $160+ for a 6 month subscription that I didn't sign up for!) My credit card on file EXPIRED in February 2023, and I didn't reenter my new card with a different security number etc, because I was not resubscribing to BOD at all at the end of my subcription on March 3/23. Yet I have somehow now been charged--to my new card they do *not* have on file--on March 3, 2023, for an UPGRADED/more expensive subscription I did not sign up for ever, nor want, and using a card they do not have my consent or security code to use. Cancel this membership and refund the cost immediately, please.

  Business Response

  Date: 03/07/2023

  Hello C,
  
  Upon reviewing your account details, we have confirmed your semi-annual BODi membership renewed on March 3,2023. Please note, a customers credit card information (account number and/or expiration date) may be updated in Beachbodys records if their bank participates in a credit card verification program. Banks that participates in these programs work with companies with whom their clients do business, such as Beachbody, to inform those companies when there is a change to the clients credit card information. Please view the following FAQ for additional information *****************************************************************************.

  
  We have cancelled your membership and issued a refund of the recent charge on March 7, 2023. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:03/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2022 I contacted BB to cancel all subscriptions. I was ask to go to the website to do so, but website is so hard to figure out everything I tried to cancel it would prompt me to call. I called back on July 28, 2022 after I noticed they continued to charge me, and send me products even after I canceled. I thought I had resolved the issue and even though they told me they would not refund anything prior to July 28, 2022 because I had failed to cancel correctly I agreed to cancel subscription and get the refund for the month of August 2022. Now, ****************************************************************** March 4. I just want a full refund. I'll be happy to provide screenshots of the cancelation process online that shows this merchant is using unethical tactics to keep charging customers even after one has jumped through all the hoops they make customers jump to cancel a subscription.

  Business Response

  Date: 03/08/2023

  Hello Celideth,
  
  We have reviewed our files and in response to the complaint we wish to provide the following summary of your account history.

  On May 23,2022, you purchased a Total Solution Pack, which also included a monthly subscription for a Shakeology Caf Latte bag, an Annual BOD, a monthly BODi subscription and a Preferred Customer membership.
  On July *******, you contacted customer support requesting the cancellation of all your subscriptions and memberships. The representative processed the cancellation of your monthly BODi and Shakeology subscriptions as well as your annual BOD subscription. The representative advised that you would have to cancel the Preferred Customer membership online via memberships and subscriptions. The Preferred Customer membership remained active due to no cancellation being submitted.

  On March 4,2023, you contacted customer support regarding the Preferred Customer membership. The representative submitted the Preferred Customer cancellation request on your behalf and the account was cancelled on March 4, 2023.

  We have issued a refund for the months of August 2022 to January 2023. Please allow five days to receive the funds depending on your financial institution.

  Sincerely,
  BODi

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is currently a recall on a MyXFitness bike my husband bought for me, but I cannot get anyone to respond as to how to get it fixed. Purchased 11/23/20; pedals started falling off; tried calling company, no one would ever answer the phone. Emailed 8/17/21 to see if I could suspend monthly subscription due to back issues; response was someone would contact me (incident # ******-005714). On 8/31/21, 9/3/21, 9/14/21I emailed for help but no one would call or email me. Tried calling unsuccessfully, no one would answer the phone. Havent used bike since the first 6 months or so. Could not find a place on line to terminate monthly subscription; successfully talked with someone 1/31/23 (****, ***********) who tried to talk me thru canceling subscription. No screen match for me to do it; she had to manually cancel my subscription because I couldnt do it myself. I paid for more than a year because the link really wasnt there for me to do it. Pedals still havent been fixed, still cant ride it. Any way to get assistance in getting pedals fixed? What a waste of money. Any way for them to come get the bike and I get my money back for the bike and/or unused monthly payments when it was not useable?

  Business Response

  Date: 03/08/2023

  Hello ********,
  
  Thank you for taking the time to speak with us regarding your concerns. As discussed, a refund has been processed for three BODi renewals. Please allow five days to receive depending on your financial institution. We have also reported your Bike pedal concerns to our Bike Maintenance team. We have confirmed you are currently in communication with the Bike Maintenance team for your pedal repair.
  
  If any further questions or concerns, please contact us at the phone number provided via email.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Openfit on 3/18/19, under the promotion that if I paid for the year in full @ $89, they would honor that rate going forward until member cancellation. On 2/26/21, I received an auto-renewal email stating I would be automatically charged $96. I emailed Openfit customer service to confirm that my rate of $89 would be honored upon renewal. I received notice back that they had no problem honoring their original offer. On 7/20/22, I received notification that Openfit would be migrated to Beachbody for the same $89. Then on 2/21/23, Beachbody emails that all customers will be automatically charged $179 + taxes for some purported upgraded service. After unsuccessfully trying to find a customer service email or phone number on *********************** website, I googled a customer service number to call. The escalation agent I spoke to advised that notification of the upgrade was sent out to customers/appears on the website. I requested documentation that advised that the agreement customers had with Openfit were not being honored by Beachbody, and proof that I agreed to those new terms. I asked for any documentation between Openfit and Beachbody that advised Beachbody would not be taking on the original offers provided by Openfit. I was never contacted to sign a new contract or agreement with Beachbody. So I have never agreed to be charged more than what I agreed to with Openfit. He was unable to provide anything or assist me in any further way. He advised that he was the last point of contact for customers and there was no one else who could help me remedy the issue. However Beachbody has outsourced all customer service to **************, so seems untrue for a ********** based company. There was no resolution so I was forced to cancel my membership. Beachbodys services are not worth double the price of the original **************** Their practice of not honoring their agreements (even if absorbed from a different company) lacks business integrity.

  Business Response

  Date: 03/03/2023

  Hello Atita,
  
  Thank you for taking the time to speak with us regarding your concerns. We have processed a refund on March 1,2023, for all charges incurred through your active membership usage on Openfit since 2020. Please allow five days to receive the funds depending on your financial institution.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Atita Skulpone

• Initial Complaint

  Date:02/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022, my credit card was frauded, and I had to cancel it (see chase request for new card attached) In updating my accounts, I forgot to update my current BODi account to the new credit card. I realized this month (Feb 2023 - so only 1 payment was missed!!) that I no longer had access to my subscription, and updated my credit card. However, the BODi website already canceled the program I was in and kicked me out, and their customer service line states they cannot re-enroll anyone into the program I've been using for 4 years! The want to charge me a new promotional deal that will cost me $160 more per year. That *** not seem like much but a customer service company should absolutely not punish their loyal customers! Also, the helpline was almost impossible to locate online, indicating to me that they are not really wanting to interact with customers having issues. I love their program, but feel as though I'm being punished for something I had no control over.

  Business Response

  Date: 03/03/2023

  Hello ******,
  
  After a thorough review of your account, we see that your BODi membership was scheduled to renew on December 31, 2022. The subscription was cancelled due to payment failure. On February 26,2023, you contacted customer support requesting to have your subscription reinstated at the previous price. Our representative explained that we no longer have the option as our prices have changed.
  
  We have confirmed that you were able to purchase a new membership to BODI on March 1, 2023. Your next scheduled renewal date will be on March 1, ****.
  
  To access our customer support options, you may use the following link: ************************************************
  
  Sincerely,
  BODi
  

• Initial Complaint

  Date:02/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Beachbody Coach membership and recurrent subscriptions on 6/24/21. After noticing recurrent credit card charges I called Beachbody 2/25/23 and was told I did not have any type of active account. They refused to address the charges because I do not have an account, even though I am being charged quarterly as recently as 2/3/23. I was told to file a dispute through my bank and that they cannot help any further. These charges not valid since I have not had an account since June 2021 and need to be resolved.

  Business Response

  Date: 03/03/2023

  Hello ********,
  
  Upon reviewing our systems, we were able to locate an additional account under a different email address. We attempted to reach you on February 28, 2023, to validate the account information. Please contact us at the phone number provided via email for further assistance.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2022 I purchased myx bike their so famous bike. First of all they give very little time for returns and second of all I find it deceiving to the consumer selling an item that is deemed to be brand new when its not. After having the bike serviced and take a closer look to the product I noticed the bike had a reassembled part and a missing part in the inside. A part that they didnt think probably it was going to affect. Now here I am with a botched product and no opportunity to even get my money back and having to deal with the sounds of the bike due to beginning to show its wear from a previous owner.

  Business Response

  Date: 03/06/2023

  Hello ********,
  
  Upon reviewing your account, you purchased a MYX fitness bike on January 31, 2022. Your bike was delivered was February 21, 2022 and there is a 30-day money back guarantee for returns.
  
  We have confirmed that CORE was able to replace both pedals and bottom bracket assembly on your bike to correct the noisy sounds. Upon further review of your account, we see that you have cancelled your BODi membership on March 1, 2023. The February charge was refunded on the same day.  We have processed two additional BODi refunds on March 6, 2023. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19445075
  
  I am rejecting this response because:
  
  Hello, 
  although I am grateful and appreciate the refunds, what concerns me, the most is the fact that the product is being sold as gnu, and when someone receives a product, you expect it to truly be a brand new item, and this was in the case for me. 30 days is not enough time, you should offer at least six months, for other products companies are offering up to one or three years this should be the case for your product. 
  

  Once the product was opened and began to be self-serviced by your instructions I noticed something seemed off then I ask questions to someone who is knowledgeable on the product clearly answered how the product should be in the parts that should have, and it didnt. 
  

  If you truly pass a quality test, you should know better to sell the products new not refurbished at this point. I dont even have a problem giving the bike back. Im just frustrated.

  Sincerely,
  
  ***************************

  Business Response

  Date: 03/17/2023

  Hello ********,
  
  Thank you for taking the time to speak with us regarding your Bike experience. As discussed, we are currently in communication with you and our Bike team to resolve your concerns.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  BODI

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 17th I purchased an annual subscription to the workout program. Now, I see on my credit card statement that I am being double charged. The annual subscription was paid in full on December 17th, yet Beach Body is also charging me monthly for the same subscription. I have no problem keeping the subscription that I paid for up front, but I would like the monthly overcharges to stop, as well as to be refunded the overcharges that have already been charged in error ( a total of $39.90). Thank you.

  Business Response

  Date: 02/22/2023

  Hello ******,
  
  After a thorough review of your account history, we have confirmed that on December 15, 2023, you purchased an annual Beachbody On Demand subscription, which also included a 30-day free trial to BODi.When you purchase your annual Beachbody On Demand membership you will have the option to add annual or monthly BODi. From the Beachbody On Demand purchase page you will have the option to select either annual BOD+BODi or annual BOD+Monthly BODi. Please view the following purchase link for additional details:
  *********************************************************************************************************************************************.
  
  The BODi subscription processed on January 15, 2023, and February 15, 2023, due to no prior cancellations. We have issued a refund for the most recent charge that is within our 30-day money back guarantee timeframe on February 22, 2023. Please allow five business days to receive the funds depending on your financial institution.
  
  Sincerely,
  Beachbody

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19422003
  
  I am rejecting this response because:
  It offers only a partial reimbursement.  I was over-charged twice (once in January and once in February).  Both charges should be refunded.  I never asked for or used this extra service you refer to in your response. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/13/2023

  Hello ******,
  We have processed a refund for the January BODi charge on March 13, 2023. Please allow five days to receive depending on your financial institution.
  Sincerely,
  BODi

• Initial Complaint

  Date:02/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription with Open Fit which is now BeachBody. The credit card that I used to pay for this subscription was closed. Beach Body somehow got access to my new credit card account - new account number, new bank, new everything and charged me without my permission. They didn't email me or call me. I did not authorize this charge. With other subscriptions like EZpass and Sirus I had to update my credit card information and approve the charges. I reached out to my bank and to Beach Body and they have refuse to refund me. This has been going on since November. Now BB is saying im past 30 days!

  Business Response

  Date: 02/22/2023

  Hello *****,
  
  Upon reviewing our systems, we have confirmed that your current payment information matches the information from your Openfit account. This information was carried over to our systems during the Openfit migration.
  
  As a one-time courtesy, we have issued a refund of the charge on February 22, 2023. Please allow five business days to receive the funds depending on your financial institution.
  
  Sincerely,
  Beachbody

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************