Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit statements and found out Beach Body renewed my membership that I havent used in over a year. I am 30 days plus 5 days outside refund window. I am fearful I am going to lose ******. I am 70 and Beach body is too young for me. I filed an exception request but I read rarely does that happen. If I got an email from them notifying me of renewal I didnt see it or it went to spam now that they rebranded. This is very upsetting Would like refund

  Business Response

  Date: 04/24/2023

  Hello ******,
  
  We have processed the cancellation of your annual BODi membership and issued a refund on April 24,2023.
  
  Please allow five days to receive the funds depending on your financial institution.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last year, the price has gone from 60 to 130 dollars. I havent used this item for more than a year, and its my fault for not monitoring my statements. But, last night I was charged 130 for a new subscription, when last I checked it was 60. Upon speaking with customer service, I was provided the generic you received an email, this product is better response. I looked in my email, I have received 12 emails in the last 35 days from beach body. They overload your account with spam emails so that you hopefully dont notice the price increase. I havent used this product in more than a year, and thats my fault, but to double the price and barely let people know, thats sketchy. I have already cancelled my membership, but I would like a return on my money, especially since I never use it.

  Business Response

  Date: 04/21/2023

  Hello *****,
  
  Upon reviewing your account, we have confirmed your semi-annual BODi membership was cancelled and refunded on April 7, 2023.
  
  No further charged will be processed.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19908349
  
  I am rejecting this response because: it is now April 21st and I have not received the promised refund although I got an email confirmation about it and this response from Beach Body. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/28/2023

  Hello *****,
  
  The refund for the semi-annual renewal was processed successfully on April 7, 2023, on our end.
  
  Please contact your financial institution if you do not see the refund reflecting.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a program last year from beachbody back in March 2022 and had cancelled shortly after #********* as I did not want it to auto renewal in 2023. I received my statement yesterday and noticed and auto renewal on my credit card for $242.95 that I did not authorize and cancelled that on the beachbody website as well # *********. I tried to call and speak to an agent who was not helpful and just kept telling me in their policy there is only a 30 day cancellation allowance. If I only received my statement this week how would I even know about the charge? This is not professional at all. I would like my full refund as the company shouldnt be auto renewing something without consent. Per my knowledge everything was cancelled March 2022. I have not logged into the website since 2022 as I completely stopped using the service with the understanding that I already cancelled the auto renewal.

  Business Response

  Date: 04/25/2023

  
  Hello *******,
  
  We have thoroughly reviewed your account and contact history. We have confirmed that on March 7,2022, you purchased a Total Solution Pack, which included a monthly subscription of Go and Glow, an annual Beachbody On Demand membership and a monthly BODi membership.
  
  On March 8, 2022,you cancelled the monthly BODi membership online via self-service. On March 10,2022, you contacted customer support requesting the cancellation of the Go and Glow subscription. The Go and Glow subscription was cancelled as requested.During the same interaction you asked the representative to confirm that the monthly BODi membership was cancelled and the representative confirmed this specific membership was cancelled. The representative also advised you that the annual Beachbody On Demand membership was active.
  
  Your annual BODi membership renewed on March 7, 2023. The membership was successfully cancelled on April 17, 2023.
  
  Our 30-day money back guarantee eligibility window starts from the date of delivery for a physical product or order date for a digital membership and applies to most products and programs.
  
  As a one-time courtesy,we have processed a refund for the most recent charge of BODi on April 25,2023. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for an annual subscription and am still unable to access any of the programs. I have waited the 3+ hours for the subscription to show up on my account, logged in and out, cleared caches etc. but it still does not show or allow access. I have tried to reach out to their customer service via their call/text options and even though it was during their listed hours those functions did not work on the website. I had cancelled my account in the past a few years ago due to similar issues but was hoping this time would be different.

  Business Response

  Date: 04/19/2023

  Hi *****,
  
  Thank you for taking the time to speak with us regarding your concerns.
  
  As discussed, your BODi access has been restored.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged nearly double the cost for subscription than the previous year. When I called, I was told you were notified by email and it was past the 30 day money back. If you use a credit card it can take 30 days to get your statement. Seems to be a big problem that I was charged way more than I approved and the fact I will not get any money back that I did not approve.

  Business Response

  Date: 04/19/2023

  Hello *******,
  
  We have processed a refund for your BODi renewal on April 19, 2023.
  Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm unable to have the option to unlink my credit card to my account. I missed the 30 day cancelation for the automatic *************** learned. I logged into my account to remove my credit card information so this doesn't happen again. BeachBody LLC or any on-line payment portal should have the option to remove payment information while still keeping your account active--this is not the case.

  Business Response

  Date: 04/21/2023

  Hello ********,

  Thank you for taking the time to speak with us regarding your complaint.

  As discussed, your BODi membership has been cancelled and you currently have access until March 15, 2024.

  We offered to refund your March 15, 2023, BODi renewal charge.

  We also advised that a Consumer Privacy Rights Request Form would need to be submitted to delete your account information. You informed us that you would need some time to consider your options.

  Please contact us at the phone number provided via email to further discuss your decision.

  Sincerely,
  BODi

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a 12 month subscription of Beachbody on Demand, I havent been using it so I cancelled the subscription. Now they refuse to give me a refund for services not rendered for the following months. Subscription was purchased december 2022 and cancelled April 2023, I do not want the product just my refund. 30 back guarantee should not/cannot be applied to a 12 month purchase.

  Business Response

  Date: 04/19/2023

  Hello ********,
  
  We have thoroughly reviewed your account details and have confirmed that on December 14, 2022,you purchased an annual Beachbody On Demand membership. The 30-day money back guarantee eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs. Our 30-day money back guarantee is also outlined at the time of purchase.
  
  Your Beachbody On Demand membership was cancelled on April 3, 2023 via self-service.
  
  Unfortunately, were unable to approve your request for a refund outside of the money back guarantee period due to the following:
  
  The charges you requested a refund for fall outside of the money back guarantee period. Please view the following money back guarantee FAQ for additional details:
  ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to many other recent complaints, I paid for a ONE YEAR subscription on November 18th 2022. A little over two months later while in the middle of a workout routine I found myself locked out and unable to access the content any longer. Assuming this was obviously some sort of error with my account I called customer service. To my surprise I was told I needed to pay for a new one year membership and that they would not reinstate my account. I explained to numerous customer service agents that I had already paid for a one year membership less than 3 months ago and that my service should not have ended. I provided copies of my subscription receipt and credit card receipt and was still told this was "not good enough" and again refused to reinstate the service I paid for. Aside from the major inconvenience of having your workout routine abruptly canceled for no reason, I honestly can't believe how awful the customer service is. Unfortunately I was left with no other choice but to dispute the charge with my credit card company. Extremely dissatisfied with their deceptive subscription practices.

  Business Response

  Date: 04/17/2023

  Hello *******,
  
  Thank you for taking the time to speak with us regarding your concerns.
  
  As discussed, your BODi membership access has been restored.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a membership for several years and my membership is scheduled to renew shortly. I received an email that my membership will be upgraded at an 80% price increase to include services that I do not want. I contacted customer service and was informed that there is no option to refuse the upgrade as they no longer offer the membership that I originally agreed to. Loyal members should be allowed an option to continue with the agreed-upon plan and not forced into a membership at such a large price increase.

  Business Response

  Date: 10/05/2023

  Hello *******,

  All Beachbody on Demand subscriptions are being upgraded to BODi upon the subscription renewal. Our new BODi platform is going to give you all of our amazing content in one membership. Brand new programs every month, two healthy eating plans so you can follow the one that fits you best, and mindset support to help you feel good every dayonly on BODi. More information on our new platform can be found on our FAQ article ****:*****************************************************************************.
  Unfortunately,as of March 2, 2023, Beachbody On Demand is no longer available as a standalone.

  Sincerely,BODi

  
  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for beach body in 2021 on a yearly subscription and canceled it. 2023 I am noticing they charged for another year. I have no other emails from this company about any renewals or receipts outside of the first order email and stupid marketing emails about their products to squeeze more money out of me. This is very unethical to not only charge people after they canceled but to renew people on a yearly subscription without any email notification or receipt. They had the nerve to ask me if it went to spam. I checked my spam because how did I suddenly get the cancel email today after calling that went straight to my inbox? They tried to tell me about it's outside of the 30-day money-back guarantee when they don't even email to let people know that they were even charged in the first place. I am still on hold trying to get my money back as I write this. It's been 35 minutes and counting. The rep is just wasting time and I bet he isn't working to get anyone else on the line. He needs to be fired too after I get my full refund for this last charge. PROCESS MY REFUND ASAP. This is fraudulent and deceptive.

  Business Response

  Date: 04/12/2023

  Hello *****,
  
  We have thoroughly reviewed your account details and have confirmed that on February 10, 2021, you purchased an annual Beachbody On Demand membership. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms you agreed to automatic renewals which required you to cancel with BODi to prevent future charges and eliminate access.
  
  Upon further review of your account history, we see that the membership renewed on February 10,2022 and February 10, 2023. Auto-renewal notifications are sent 7-days prior to the next billing date for Beachbody On Demand. The subject line for this email is Your next year of results with Beachbody On Demand. 
  
  Through extensive research, we have confirmed that there were no requests to cancel this subscription at any time since subscribing.
  
  Unfortunately, were unable to approve your request for a refund outside of the money back guarantee period due to the following:
  
  The charges you requested a refund for fall outside of the money back guarantee period. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi