Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have just found out that Beachbody has been charging me twice for receiving the same service. I have been consistently charged for an annual and three month subscription simultaneously. I contacted Beachbody customer service and was told that I could not be refunded for either charges, because it was beyond the 30 day money back guarantee. I am not a new subscriber to Beachbody. I have been a member for, at least 3 years. Well, now I am not, since I have requested a cancellation of my membership due to customer service's intractability in refunding me, at least one of the subscriptions that they have been charging me for the years of membership.

  Business Response

  Date: 05/10/2023

  Hi *****,
  
  Thank you for speaking with us regarding your concerns.
  
  As discussed, we have processed a refund for three annual Beachbody On Demand charges on May 10, 2023. Please allow five days to receive the funds depending on your financial institution.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $104.94 on Nov 12, 2023 for my annual subscription to Beachbody (now BODi) and they removed access to my service stating that they did not have record of my payment. The attached credit card statement shows my payment.

  Business Response

  Date: 05/12/2023

  Hello ****,
  
  We have attempted to reach you on May 10,2023, to further discuss your concerns; however, we were unsuccessful.
  
  Please contact us at the phone number provided via email for further assistance with your Beachbody On Demand access.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20030484
  
  I am rejecting this response because I called the corporate number and again no resolution was provided.  I was told that my credit card statement was not sufficient proof of purchase.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/09/2023

  Hello ****,

  As discussed on our phone call, we requested additional details to resolve your access issue. Unfortunately, you were unable to provide those details and we advised to contact us back once you have the information needed to restore your access.

  Sincerely,

  BODi

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20030484
  
  I am rejecting this response because: I called the corporate number and again no resolution was provided.  I was told that my credit card statement was not sufficient proof of purchase, but this is the only receipt that I can provide.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/05/2023

  Hello ****,
  As previously mentioned, we have not received the required documentation needed to restore your access.
  Upon further review, we have confirmed that the email address you have provided does not show an annual Beachbody On Demand membership purchased in November of 2022.
  To resolve this matter, we would need the ****** receipt showing the required information needed to restore your access.
  Sincerely,
  BODi

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewed my Beachbody membership first part of August,2022. In March the company decided to reboot their company under the name Bodi. I decided in March,2023 I would up grade my program to the new platform. Very easily online I did it and also received a credit from what was left on my other membership. My bill totaled $126.00. Fast forward to May 1 2023 I go to log in on the app and was completely locked out of all programs. I called customer service to find out why and was immediately hung up on by that one. I call back again and got another person who simply said they couldnt charge my card as it was expired. I asked why they didnt charge the secondary card and they didnt seem to have an answer. I replied I would like the programs turned back on or a refund of my monies towards my old account which was still in good standing till this August 2023. I was told that would not be happening. All I wanted was my account back since it was their fault for not contacting me or charging the secondary card listed in my account. This company who I once would have recommended to anyone, has turned into nothing but a bunch of scam artists. Buyer beware!

  Business Response

  Date: 05/04/2023

  Hello *****,
  
  It was a pleasure speaking with you regarding your concerns.
  
  As discussed, we have processed a credit towards your new BODi order. Please allow five days to receive the funds depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BeachBody: **** has tried to charge my credit card for $179 every few days but luckily my credit card has denied it each time. I am afraid it will go through eventually though. I have NOT agreed to the charges nor have I agreed to an annual subscription. I tried BB last year on the suggestion of a friend. Its very sad that you cant trust companies anymore. I have tried to cancel by my coach, no response. I have emailed, no response. I have cancelled my subscription, still trying to charge me. AND unable to take out payment information on my account. Its such a SCAM! Its disgusting. I will be looking into legal action if an attempt to be charged again is shown on my credit card.

  Business Response

  Date: 05/03/2023

  Hello *********,
  
  Upon reviewing your account, we have confirmed that on April 20, 2022, you purchased an annual Beachbody On Demand membership. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms you agreed to automatic renewals which required you to cancel with BODi to prevent future charges and eliminate access.
  
  We were unable to locate any prior cancellation requests for the annual BODi membership.
  
  On April 20, 2023, your membership attempted to renew; however, the payment was unsuccessful.
  
  Your membership was successfully cancelled on May 2, 2023, and no charges have been processed.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE NO ACCOUNT WITH THIS GROUP,SIMPLY WANT THEM TO STOP TAKING MONEY OFF MY CARD

  Business Response

  Date: 05/03/2023

  
  Hello *****,
  
  Upon reviewing our systems, we were unable to locate an account with your information.
  
  If you feel you have been the victim of fraudulent activity, it is in your best interest to immediately contact your financial institution to file a dispute to prevent further unauthorized charges and protect your financial interests.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my myx bike in 2021. The programming went from myx, to open fit to Bodi by beach boy, I never had any issues until the last transition. I lost my debit card and my payment was declined. I updated my payment information on the beach body website as instructed on my myx bike. Well apparently this payment information is there for no reason and is not used to pay for my Bodi membership. I was not told, I did not receive any communications that my payment info still needs to be updated in another place so because of this they were still not able to take payment. They then took to upon themselves to cancel my membership and when I spoke to NUMEROUS people they pretty much told me to kick rocks, I either pay $180 on the spot or I dont have a membership anymore. They claimed that in ********************************************************************************************************** to pay monthly. I am literally willing to pay more yearly because this is what Ive budgeted for. Not a single person that I spoke to seemed to care

  Business Response

  Date: 05/06/2023

  Hello ******,
  
  It was a pleasure speaking with you regarding your concerns.
  
  As discussed during our call, we have reinstated your BODi access. We sincerely apologize for your experience with updating your payment information online. We will forward your feedback regarding the payment update process to ensure the process is clearer.

  Sincerely,
  BODi

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my BeachBody membership YEARS ago and realized they have been charging me once ever 3 months since 2020. Beachbody doesnt have my address on file nor do they have my current card on file or my current ccv. They are using a card that expired in 10/2020. On top of that, I am not receiving any emails or post mail that has statements showing they are collecting money. I canceled this membership AGAIN today, hoping they will stop, and will call my bank tomorrow to report the charges and card number.

  Business Response

  Date: 04/28/2023

  Hello ******,

  We have thoroughly reviewed your account details and have confirmed that on January 8,2020, you purchased a 14-day free trial of Beachbody On Demand. After the 14-day free trial, the subscription would renew every three months until cancelled as outlined in the terms and conditions upon purchase. Like all subscriptions,Beachbody On Demand will renew regardless of usage until you cancel.
  Upon further review of your account and contact history, we were unable to locate any prior cancellation requests for the quarterly Beachbody On Demand membership.  Your membership was cancelled on April 24, 2023. A refund for the most recent charge within our 30-day money back guarantee was processed on the same day.

  A customer's credit card information (account number and/or expiration date) may be updated in Beachbody's records if their bank participates in a credit card verification program. Banks that participate in these programs work with companies with whom their clients do business, such as Beachbody, to inform those companies when there is a change to the client's credit card information.For example, if a credit card's number has changed, or the card is about to expire, the bank may notify Beachbody of the updated number or expiration date.To protect your services from being disrupted due to a bank card expiring,using the information provided by the bank, the auto subscriptions that you enrolled into was updated and your subscription was uninterrupted and continued to renew per the Terms & Conditions that you opted into at enrollment.
  
  Please view the following FAQ for additional details: *****************************************************************************.

  Unfortunately,were unable to approve your request for a refund outside of the money back guarantee period due to the following:
  The charges you requested a refund for fall outside of the money back guarantee period. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 04/29/2023

   
  Complaint: 19978112
  
  I am rejecting this response because:

  You were using a card that EXPIRED in 10/2020 to charge me. I will be contacting my bank.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/07/2023

  Hello ******,

  It is not possible for our systems to charge an expired/cancelled account. If you continue to feel that your account was billed fraudulently, we strongly encourage you to contact your financial institution to explore their options. 

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Beachbody in 2021. I used it only a few times. In 2022, I was charged $108. This reminder that I had an account prompted me to cancel my membership. I have received zero communications from Beachbody since 2021. Not a single email. Today I was charged $196. I once again went in and cancelled my membership. I am contacting my coach to see what it says on her end. Just in case for whatever reason my account didnt actual cancel last year. But nevertheless, I know they recently rebranded (Ive seen it on social media) and am wondering if this sparked closed account to reopen or allowed them to upcharge without permission. I have once again cancelled and have filed a dispute with my bank. I have not used this service in two years and would just like my $196 refunded and my account (that I swear Ive already cancelled) to be closed permanently.

  Business Response

  Date: 04/26/2023

  Hello *******,
  
  Upon reviewing your account and contact history, we have confirmed that on April 19, 2021, you purchased a Total Solution Pack. The package included a monthly subscription of Performance Pack, an annual Beachbody On Demand membership, Digital Starter Kit (purchase of a Coach account) and a ****** free trial of Nutrition Plus membership.
  
  On March 12, 2021, you contacted Customer Support requesting the cancellation of the Coach account,the Nutrition Plus membership and the Performance Stack subscription. The cancellations of the specific items were processed as requested. During the interaction you mentioned that you would like to keep the annual Beachbody On Demand membership active.
  
  The Beachbody On Demand membership renewed on April 19, 2022 and April 19, 2023 due to no prior cancellation requests.
  
  Your Beachbody On Demand membership was cancelled on April 24, 2023 and a refund of the most recent charge within our 30-day money back guarantee was processed. Please allow five days to receive the funds depending on your financial institution.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beachbody has been taking money out of my account with an expired debit card and an invalid billing address since 2018. I have a totally separate Beachbody account that I use with up unexpired cards and a valid address. The charges from the scam account a started at $40 every three months until 2022, then went up to $80 on 2022 and finally up to $90 in 2023. This is a recurrent charge every three months. I have a legitimate account where I pay $99 for the year. This is criminal and you are stealing money. I attempted to go through your escalations department and was denied a refund of $873.48. It is illegal to withdrawal money from an expired account and with an inaccurate billing address. Those safeguards are in place for customer protection. You are scamming people! I want my money refunded. My claim # ******** for your reference and investigation. This is what I received from someone named *************************** ******** Hi ********,After a thorough review, your refund claim has been denied.We have no prior cancellation request, and the order is no longer within our 30-day money back guarantee. Clearly a thorough investigation has not been completed or you would have found the expired card and invalid billing address to determine the account is fake. This must be rectified.

  Business Response

  Date: 05/02/2023

  Hi ********, 

  Thank you for speaking with us to resolve your complaint.  We have processed three refunds for the "Beachbody On Demand" annual renewals connected to your main BODi account.

  Please allow five days for the refunds to reflect depending on your financial institution.  Your membership auto renewal has been cancelled on both of your BODi accounts.

  Thank you again for speaking with ** to review your account details in full and resolve your complaint.

  Sincerely,
  BODi

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19972908
  
  I am rejecting this response because:

  Per your dispute, "A customers credit card information (account number and/or expiration date) may be updated in Beachbody's records if their bank participates in a credit card verification program." I contact my bank, and they do not participate in this program. This was their reply. "I called our accounting department to confirm, we do not give that information to merchants." Email reply is attached. I am still requesting money be refunded from July 2019 until December 2022 for a total of $705.11 minus the $319.83 you are trying to return for a grand total of $385.28. It is absolutely fraudulent to remove money from an expired account. Thank you.

  Sincerely,
  
  ***************************

  Business Response

  Date: 06/02/2023

  Hi ********,

  It is not possible for our systems to charge an expired/cancelled account. Per our initial agreement, in which we made a onetime exception to our policy by granting you additional refunds (unwarranted),this is all that we can offer you at this time. If you continue to feel that your account was billed fraudulently, we strongly encourage you to contact your financial institution to explore their options.
  
  Unfortunately, this matter is closed on our end given the following
  We offer a very generous and one of kind money back guarantee of 30-days after each billing.
  The charges requested for an additional exception are years after the money back guarantee has expired.
  A onetime exception was provided outside of our policy (three annual BOD renewals refunded May 2, 2023).

  Our systems are not able to bill an expired card. The billing information was provided from a program that your bank participates in. The program in which your bank participates provides companies with whom their clients do business, such as Beachbody, to inform those companies when there is a change to the client's credit card information. The intent of this program is for you to avoid service interruption and ensure that your subscriptions continue without a pause.
  
  Please view the following FAQ for additional details on the automatic updates to customer payment information: *****************************************************************************
  Again, please continue to work with your financial institution to explore additional options within their policy.

  Upon further review, we have also confirmed that you have recently reenrolled into an annual BODi membership on May 31, 2023.

  Sincerely,
  BODi 

  
  

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided my email to my beachbody coach for the purpose of conducting beachbodi business and enquiry. She later used my email for her personal business and I received unwanted money solicitation emails from her. I have made attempts to contact the company to enquire how my privacy will be protected and ensure my information is not misused. I have received no response to emails and phone calls. On top of it when I asked the coach to delete my information or I would report her to the company her response was clear she knew the company would do nothing.

  Business Response

  Date: 04/27/2023

  Hello *******,
  
  It was pleasure speaking with you regarding your complaint.
  
  As discussed, this issue is now resolved.
  
  Please accept our apologies for the inconvenience this matter has caused.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************