Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 6-month program for $119 on August 8th, 2023. I completed 2 maybe 3 workouts and fell ill shortly after from a chronic illness. Due to my chronic condition, I was not exercising so the beach body program was not a concern. After several weeks of not being able to exercise, I contacted beach body and was told no refund would be issued as I had contacted them a few days after the 30-day window. The 30 day policy was never brought to my attention upon sign-up. Had it been, I would've never moved forward with this purchase due to health complications. I was not satisfied with this answer so I was told I would have someone from the corporate escalations team reach out to me. I never received a call or a voicemail. I contacted them again, submitted a complaint form to their corporate team and was yet again told no refund would be issued. I have not accessed this program since the initial purchase in August 2023. This company has literally taken money from me for a product I cannot and have not used.

  Business Response

  Date: 12/12/2023

  Hello ******,
  Upon reviewing your account, we have confirmed that on August 6, 2023, you purchased a semi-annual BODi membership. Upon purchasing the membership, the 30-day money back guarantee is explicitly mentioned prior to purchase.
  Your semi-annual BODi membership was cancelled on September 11, 2023.
  We have issued a refund of the charge as a one-time exception on December 12, 2023.
  Please allow five days to receive depending on your financial institution.
  
  Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent an order that I did not confirm. Furthermore, they sent it to the wrong address, despite the correct address being on file, and my most recent order came to the correct address. I reached out to ask for help and was first told my only recourse was to return the product for a refund, at my own cost. The product was sent to an address over 6 hours away, that I have no access to. After 4 hours via chat, I was escalated to Corporate Escalations and told to submit a form. I submitted the form with proof of my updated address on file and details about the lack of pre-shipment and shipment confirmation emails. I got a response saying I should have changed my address, despite providing proof that my address was changed. Which tells me no one actually reviewed my form. The response pointed out a delivery from March, but ignored the most recent delivery from September, which is the one that was delivered to the correct address. So I'm out $147 during the holiday season, with an upcoming surgery for my daughter, and no phone number for further assistance.

  Business Response

  Date: 12/14/2023

  Hello *****,
  We have followed up with you via the email address on file regarding your concern.
  We will consider this matter resolved.
  Sincerely,
  BODi

• Initial Complaint

  Date:12/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just looked at my bank account this morning and had a charge of $126 for Beachbody. I did not authorize this payment and I had no idea that this charge was even going to be coming out. I had no prior warning of this charge.

  Business Response

  Date: 12/06/2023

  Hello ******,

  Upon reviewing your account, we have confirmed that on June 3, 2023, you purchased a semi-annual BODi membership. When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions.Within those terms, you agreed to automatic renewals which required you to cancel to prevent future charges and eliminate access.
  
  Your semi-annual BODi membership renewed on December 3, 2023. The membership was cancelled on the same day and no further charges will be processed.
  
  We have issued a refund of the charge on December 6, 2023. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to access an online video workout product after Beachbody moved all their digital content from Beachbody on Demand to the new BODi site.I had paid $63.94 ($59.90 + tax) to purchase Insanity *** 30 on August 9, 2016 with Order Number ********. The product was "DIGITAL ONLY: INSANITY MAX:30 Base + Dlx Workouts", which implies they should be available digitally, as I was not given DVDs or any other way to use the product.However, I no longer have access to my workouts on beachbody.com because I am not an active member. I believe the products were bought with the understanding that I will have access to them permanently, regardless of whether my membership status, as I have no other way to access the video workouts.Prior to the launch of the BODi site, I was able to access them on beachbody.com. I had contacted Beachbody and lodged a request to review my issue, but they had responded that they cannot help and there is no other recourse. Since I had bought a product, I do not think it is reasonable to pay $63.94 and now no longer have access to the product.

  Business Response

  Date: 12/06/2023

  
  Hello *****,
  A **** membership is required to access our program content. Upon further review of your account, we have confirmed that you have recently purchased an annual BODi membership on December 3, 2023, as a part of our Buy One Get One Year free sale.
  Sincerely,
  BODi

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for OpenFit for a free trial over a year ago and rarely used it. I paid $96 for a year membership.On 11/25/2023 I was charged $179 by BeachBody. Through some digging, I found that BeachBody purchased OpenFit. I did not authorize this payment and have not located any emails notifying me of this.I have been trying to cancel this and get a refund , but there is no customer service number to contact and the text service to cancel is clearly an AI bot that it programmed to keep you waiting for hours.Please cancel and refund.

  Business Response

  Date: 11/30/2023

  Hello *******,
  We have processed a refund for the annual BODi membership on Novembre 30, 2023.
  Please allow five days to receive depending on your financial institution.
  Sincerely,
  BODi
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Beachbody on demand program November 19, 2022. It was a 12-month membership for $119.88 (see attachment). Per Beachbody's renewal FAQs, I should have received a notification 30 days in advance of renewal, but I did not. On November 19, 2023, I was charged $179.00 for a program with a similar but slightly different name (see attachment). On November 19, 2023 (same day I was charged), I went in immediately and cancelled the subscription/membership (see attachment). I was provided a confirmation in my account that it was canceled, and the membership no longer shows as active, BUT the cancellation shows $0 instead of a refund.To add insult to injury, and after not receiving ANY emails from Beachbody for MANY MANY months (any single one of which would have prompted me to log in and would have reminded me that I should cancel before it auto renews), I have received five emails in the past week, despite no longer having an active membership! So it seems they took my money AND want to send continuous reminders of it.I tried contacting BeachBody directly but they do not respond to the online chat they advertise on their site. If Beachbody provides me a copy of the notification they sent advising me of the upcoming renewal, I understand I could/should be expected to pay the money, BUT my membership should then end on the next renewal date instead of charging me $179 for NO SERVICES.

  Business Response

  Date: 11/29/2023

  Hello ********,
  Upon reviewing your account, we have confirmed that a refund was processed on November 28, 2023, for the annual BODi membership.
  Please allow five days to receive depending on your financial institution.
  Sincerely,
  BODi
  

• Initial Complaint

  Date:11/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been involved with Beachbody (Bodi) since 2014. I have also been a coach (partner). During this time, I purchased digital programs via their website and utilized them on their digital platform, previously Beachbody on Demand (BOD). Earlier this year, they changed to the new platform Bodi and I had not attempted to access this new platform until recently. Today, I went to use the platform to use a workout program I had purchased in the past. However, it was locked. I contacted the support team to find out that unless I purchase a subscription to the new Bodi platform in its entirety, I am unable to access any of the programs I had purchased in the past.I find this completely unethical. I purchased multiple digital products over the last 9 years and have been a loyal customer. I do not have use for the full new platform and do not want to pay $169/year for a service I wont be using. I do believe I should have access to the programs I purchased within the new platform. **************** said this was my only option, refused to unlock my paid programs, and denied any refund. Im extremely disappointed in not only the customer service but the deceit of the platform change and essentially charging me again to access programs I have already purchased. I was given a form to fill out which states the following: We hold our customers and our company to the terms and conditions that were agreed to at purchase and/or sign up. Please be warned that it is unlikely that an exception request will be granted when outside of our policy. All disputes submitted through this form will be thoroughly reviewed against existing policies and a final decision will be emailed to the email address associated with the account.I do not feel this issue will be resolved within the company as I was also denied the request to escalate my request/complaint higher.

  Business Response

  Date: 11/29/2023

  Hello *****,
  
  We have reviewed your account details and have confirmed that your previous quarterly Beachbody On Demand membership was cancelled on February 24, 2016. Our records show that you retained access without being billed appropriately.
  
  Upon further reviewing your account details, we have confirmed that you have purchased multiple programs with VIP Early Access.
  
  The VIP Early Access FAQ mentions, You can only buy and access VIP Early Access with an active BOD or BODi membership.  An active Beachbody On Demand or BODi membership is required to view the programs purchased. VIP Early Access allows you to have exclusive access to upcoming programs that have not been released to the general public or general Beachbody On Demand/BODi members.
  Once these programs are available on the member library, they can be viewed with an active Beachbody On Demand or BODi membership.

  Please view the following FAQ for additional details on VIP Early Access: *****************************************************************************.

  If you would like to access BODi content, please re-subscribe to BODi at www.BODi.com.

  
  Sincerely,
  BODi

• Initial Complaint

  Date:11/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29,2023 I was charged $179 dollars for an auto charge I was not aware of. I thought the account was canceled but was charged on my credit card. I tried to contact the company by phone and email but cannot get any help. I want to have the account canceled and would like a refund please.

  Business Response

  Date: 11/27/2023

  Hello ******,

  Upon reviewing your account, we have confirmed that on August 29, 2022, you purchased a Total Solution Pack. Your package included a Preferred Customer membership, an annual ********************** On Demand membership, a Shakeology Chocolate Vegan subscription and a 30-day fee trial to the monthly BODi membership. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your memberships and subscriptions to prevent future charges and eliminate access.

  On September 27, 2022, you cancelled your monthly BODi membership online via self-service.
  On November 7, 2022, you cancelled your monthly Shakeology Chocolate Vegan online via self-service.
  On December 1, 2022, you submitted a request to cancel your Preferred Customer membership. The cancellation was processed; however, the Beachbody On Demand membership remained active due to no prior cancellation requests received.

  We communicated via email 35-days prior to your renewal that Beachbody On Demand was being discontinued and replaced with our brand-new product called BODi.
  On August 29, 2023, your annual BODi membership (previously Beachbody On Demand) renewed. The BODi membership was cancelled on November 21,2023. You will continue to have access until August 29, 2024.
  We assure you that our notification communication informing of the price increase met industry standards and requirements. Our systems show that we sent you an email about the BODi upgrade on July 25, 2023.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi
  
  

  
  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20902008
  
  I am rejecting this response because:I did not receive the cancellation notice 30 days prior to the renewal. I personally did not sign up for this service the Team member I was assigned to did, so I did not agree to this service. 
  
  *************************************************

  Business Response

  Date: 12/08/2023

  Hello ******,

  Your annual BODi membership renewed on August 29, 2023, and the membership was successfully cancelled on November 21, 2023. You will continue to have access to BODi until August 29, 2024.
  Your cancellation and refund request were outside of our 30-day Money Back Guarantee period.
  We are unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

  
  

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HORRIBLE dishonest company! Decided to charge me $179 instead of the $99 I agreed to in my contract without warning! (NO, like many others, I did NOT get an email even though you guys keep saying you send me one I DID NOT receive one) I also canceled my membership prior to the charge but they say they have no record of that. Which is ironic considering I have no record of them telling me they were gonna charge me $179, but thats not a good enough excuse for them to refund me even though thats the same excuse they used. I fought the charge and they sent me a copy of my agreed upon terms which says, I agree to pay the $99 a month until I cancel but says nothing about increasing the charge meaning they broke contract as I never agreed to or received a warning for the ridiculous price increase. Definitely not legal and I will continue to pursue the matter

  Business Response

  Date: 11/21/2023

  Hello *******,

  Upon reviewing your account, we have confirmed that on June 15,2021, you purchased an annual Beachbody On Demand membership. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your BODi membership to prevent future charges and eliminate access. We communicated via email 35-days prior to your renewal that Beachbody On Demand was being discontinued and replaced with our brand-new product called BODi.
  
  We assure you that our notification communication informing of the price increase met industry standards and requirements. Our systems show that we sent you an email about the BODi upgrade on May 11, 2023. On June 15,2023, your annual BODi (previously Beachbody On Demand) membership renewed.
  
  We were unable to locate any prior cancellation requests via phone, chat or SMS text.
  Your annual BODi membership was cancelled on September 27, 2023. You will continue to have access until June 15, 2024.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business scene is a fraud. I see a lot of complaints for the same reason. The companys programs are great. The problem arise with the memberships and cancelations. I originally signed up for a membership (annually) then got charged a monthly membership. (Not sure how). Cancel my membership and restarted at another date unknowning that the annual membership was still active. The company allowed me to have two memberships (paying double without knowing). I canceled what I thought was my only active membership in March. In July I was charged an annual renewal (without realizing). I was checking my accounts today and realized the charge. I have not been on the site since March (never using the original annual and now the renewal) && was told I was out of window for a refund.It is fraud to have a company be able to automatically charge/start memberships and allowing someone to have multiple membership for the same thing. I understand that my only response will be go through your credit card company (almost every other response is that)This is for information for others to see. Do NOT sign up, if you do, make sure you continuously check memberships and make sure they arent starting you new ones/renewing without you knowing or permission.

  Business Response

  Date: 11/16/2023

  Hello ********,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???
  
  On July 25, 2022, you purchased an annual Beachbody On Demand membership. When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions.
  
  Within those terms you opted into a monthly subscription of BODi (BOD Interactive) an optional membership.
  
  You also agreed to automatic renewals which required you to cancel to prevent future charges and eliminate access.
  
  Your monthly BODi membership was cancelled on March 2, 2023, and a refund was processed for the most recent charge. Your annual Beachbody On Demand membership remained active due to no prior cancellation requests received.
  
  Our systems show that the BODi upgrade email was sent to your email address on file on June 20, 2023. Your annual BODi membership renewed on July 25, 2023, and the membership was cancelled on November 14, 2023. You will continue to have access until July 25, 2024.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20867673
  
  I am rejecting this response because it is exactly what I said in my original compliant. It is a scam what the company is doing. I am not looking for money back at this point I am looking for others to be aware. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/20/2023

  Hello ********,
  Proper notification was sent 35-days prior to your renewal regarding our new platform BODi.
  Your BODi membership was successfully cancelled on November 14, 2023 and no further charges will be processed.
  Sincerely,
  BODi