Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beachbody (bodi) charged me to renew my membership and I told them to cancel it over a year ago, disputed with credit card company and they keep putting the charge back on my card! Its 119$ and Im sick of the back and forth for over a year now.

  Business Response

  Date: 12/20/2023

  Hello ********,

  Upon reviewing your account, we have confirmed that on February 1, 2022, you purchased a Total Solution Pack. The package included a monthly Performance Stack subscription, an annual Beachbody On Demand membership, a 30-day BODi monthly free trial, and a Preferred Customer membership (subject to a monthly fee). When you placed the order, you checked the box to accept the Terms and Conditions.Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all subscriptions, Beachbody On Demand will renew regardless of usage until you cancel. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your membership to prevent future charges and eliminate access.

  On February 20, 2022, you cancelled your monthly Performance Stack subscription and monthly BODi membership. On July 28, 2022,you submitted a cancellation requested for your Preferred Customer membership.During the cancellation process, you were presented with the option to keep or cancel your annual Beachbody On Demand membership. Upon reviewing your Preferred Customer cancellation form, you requested to keep the annual Beachbody On Demand membership active.

  Your annual Beachbody On Demand renewed on February 1, 2023. The annual Beachbody On Demand membership was cancelled on March 14,2023. You will continue to have access until February 1, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi
  

  
  

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21013198
  
  I am rejecting this response because: 

  I did cancel the actual membership clearly when I made the phone to call cancel the person I spoke with didnt cancel it. I want by 118$ back. Thank you 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/28/2023

  Hello ********,

  Your annual Beachbody On Demand membership renewed on February 1, 2023, and is now outside of our 30-day money back guarantee timeframe.
  We have reviewed your previous communication with Customer Support and confirmed there were no requests to cancel the Beachbody On Demand membership.
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a membership to Beachbody on Demand for the past few years being charged $99 for my autorenewal each year. To my surprise this year, I was charged almost double that amount. I did not discover this until I went to pay my credit card. I immediately contacted Beachbody, and I was told that I was past the 30 day money back guarantee, and their decision was final. They claim that I saw an email notifying me of the rate change and I did not cancel. BUT - their email was misleading and appeared to be nothing more than junk mail (like the other 47 messages they sent). The tagline read "Your membership is getting an upgrade". It did not mention anything about increased pricing. You had to click a link to find that out. I did not click the link ever. I likely just scrolled by the email while going through my email. I don't agree with "gotcha" business practice of being able to "autorenew" something that is a completely different product. They, themselves, have stated that Beachbody on Demand no longer exists. So, how does this qualify as an autorenewal? I would love to have settled this directly with them, but I received a generic email when I filed an appeal. And they stated their "decision was final" and I had no further recourse. So they will not allow me to speak to anyone. I tried. This is not acceptable, and I've talked to multiple other people who only didn't get "taken" because their credit card on file was out of date. They are making money in a very dishonest way and refusing to look at individual customer cases. Terrible business practice.

  Business Response

  Date: 12/20/2023

  Hello ****,

  Upon reviewing your account, we have confirmed that on November 2,2020, you purchased a 30-Day Breakaway BOD Performance Pack. Your package included a monthly Performance Stack subscription, a 30-day free trial to Nutrition Plus and an annual Beachbody On Demand membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  On December 21, 2020, you cancelled the Nutrition Plus membership. On the same day you contacted Customer Support requesting the cancellation of your Performance Stack subscription. During the interaction,you specifically requested to keep the Beachbody On Demand membership active.

  Upon reviewing your account, we have confirmed that on November 2, 2023, your annual BODi membership renewed.

  Our records show that the BODi Upgrade email notification was sent on October 8, 2023. Your annual BODi membership was cancelled on December 10, 2023. You will continue to have access until November 2, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  last year in December of 2022 after seeing a charge of 126 on my credit card account i called and requested that the account be canceled and taken off renewal. i was informed that i was not able to get a refund at that time but no further charges would be made. Then i saw again that my account was charged 126 on my credit card account. I contacted **********************, and they again informed me unable to get a refund. Also, that the previous employee had not noted or do anything to the account. There for no proof of a call or cancelation. This an unauthorized charge to my account and i have not accessed this account in years and i want to be refunded. their customer service refused to shut down the account without filling out a form that gives up my rights under the law for a refund. They also wanted me to fill out another form of compliant that also gives up my rights to a refund by them making the final decision. I requested the account login be shut down for future access and was told they couldn't do it. they could send me a way to access and change the password though. therefore, if i used that link, they could use as proof of me using the account and the account charged as justification for that charge. Its all a sham and the customer has no true recourse to get their funds back. If you fill out their forms you give up your rights under the law and leave the decisions in their hands which will be in decided in their favor. Someone needs to look into the business practices of this type of company. I am sure i am not the only person getting treated like this. I spent hours on their chat today with no outcome other then fill out our forms and we will get back with you in 5 days. Filling out their form gives the customers right to a refund or our options under the law.

  Business Response

  Date: 12/20/2023

  Hello Angel,

  Upon reviewing your account, we have confirmed that on May 27, 2020, you signed up for semi-annual Beachbody On Demand membership. When you placed the order,you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all subscriptions, Beachbody On Demand will renew regardless of usage until you cancel. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your membership to prevent future charges and eliminate access.

  Your semi-annual Beachbody On Demand membership continued to renew due to no prior cancellation requests received.We were unable to locate any calls, chats, SMS texts requesting a cancellation.
  Your semi-annual BODi (previously Beachbody On Demand) membership renewed on November 27, 2023. Your semi-annual BODi membership was cancelled on December 15, 2023. You will continue to have access until May 27, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi
  

  
  

• Initial Complaint

  Date:12/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Beachbody on Demand 6/2022 and it was $59 per 6 months. It has now increased to $119 (plus tax) per 6 months in which I had zero knowledge of. I have been charged this 2 times - and since I didnt realize the first charge, accepted that I couldnt dispute it but the charge which happened 12/10, I tried to cancel (they can clearly see I havent used their services) and they will not refund the amount. They are stating an email went out alerting me of the increase, however, I have searched all my email boxes and see nothing titled upgrading your membership in which they stated went out 35 days before the price change. I would not have continued with the service for double the amount I agreed to pay initially. They stated that my original membership was automatically replaced with a new, higher tiered membership but I never had to approve the change. Since it isnt a lateral change, one would assume, a paying customer should have to agree to an increased tier with double the subscription cost. I would like my funds refunded, account cancelled, and I dont think they should be allowed to withdrawal anything over a certain percentage of the agreed upon amount. I understand cost of services increase from time to time but double? Thats excessive. And then to state a refund cannot be made and claim an email went out which did NOT (atleast not under the beachbody name) is a bad way to do business. They clearly do not stand behind their platform as its 100% not worth $119/6 months and they clearly know it. I do not do business with unethical companies.

  Business Response

  Date: 12/20/2023

  Hello *****,

  Upon reviewing your account, we have confirmed that on June 10, 2020,you purchased a semi-annual Beachbody On Demand membership. When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  Our records show that the BODi Upgrade email notification was sent to your email address on file on May 6, 2023. Your semi-annual BODi membership renewed on June 10, 2023, and December 10, 2023. Your semi-annual BODi membership was cancelled on December 14, 2023. You will continue to have access until June 10, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi
  

  
  

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an amount much higher than what I was under the impression I was going to be charged and when I contacted the company they told me they could not refund me. I am taking care of an ill family member and their expenses.

  Business Response

  Date: 12/14/2023

  Hello *********,
  Upon reviewing your account, we have confirmed that a refund was already processed on December 13, 2023.
  Please allow five days to receive depending on your financial institution.
  Sincerely,
  BODi

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $179 on August 15th by BeachBody/Bodi without my permission. I originally had a plan with OpenFit for $96/year. Openfit was bought out by Beachbody. BeachBody/Bodi, whatever they are calling themselves, nearly doubled the amount of the charge and charged it to my credit card on file. No communication was sent to gain my permission to charge this amount. When this amount was charged, I was in the hospital with my 2 1/2 yr old son who had been diagnosed with cancer on 8/8/23. We remained in the hospital for 3 1/2 months. When he got out of the hospital, I was reconciling my accounts and noticed the charge. I contacted the company, explained the situation and was refused a refund. No consideration given to my situation or the fact that my entire life had been overturned by a cancer diagnosis. This company is insensitive and has no integrity and is burgeoning on fraudulent. Changing the name so many times is shady, but changing the amount by that much is just plain wrong and should not be happening. After reading the numerous reviews, clearly this is a common occurrence for this company and it needs to be rectified.

  Business Response

  Date: 12/19/2023

  Hello *******,
  We have followed up with you via your email address on file with a resolution.
  We will consider this issue resolved.
  Sincerely,
  BODi

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently I had two accounts. On black Friday they had a sale and we purchased an annual membership for close to $200. Today I found out I was charged another almost $100 for a three month memebership on the second account. Despite explaining this to them they REFUSE to refund me the extra charge due to their 30 day trial policy. Even though *** explained *** already spent $200 on an annual membership.

  Business Response

  Date: 12/12/2023

  Hello ******,
  
  Upon reviewing your account, we have confirmed that on May 15, 2023, you purchased a quarterly BODi membership. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your BODi membership to prevent future charges and eliminate access.
  
  On July 19, 2023, you cancelled your quarterly BODi membership online via self-service. On July 20, 2023, you contacted Customer Support requesting the reinstatement of your quarterly BODi membership. The reinstatement was processed as requested. Your quarterly BODi membership remained active.
  
  On November 30, 2023, your quarterly BODi membership was scheduled for renewal. It appears the payment did not process until December 8, 2023. The membership was cancelled on December 11, 2023. You will continue to have BODi access until February 29, 2024.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period for this account due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BODI charges an annual fee however during the course of the year there are separate blocks which one purchases. I paid for them and should have access to them whether I am a member or not. The ability to still be able to access the programs I purchased should be available to me sort of like purchasing and downloading a program through Amazon Prime or ******** This company is literally robbing its customers.

  Business Response

  Date: 12/12/2023

  Hello *********,
  
  We have reviewed your account details and have confirmed that your previous annual BODi membership was cancelled on November 14, 2023.
  
  Upon further reviewing your account details, we have confirmed that you have purchased multiple programs with VIP Early Access and Super Blocks.
  
  The VIP Early Access FAQ mentions, You can only buy and access VIP Early Access with an active BOD or BODi membership.  An active Beachbody On Demand or BODi membership is required to view the programs purchased. VIP Early Access allows you to have exclusive access to upcoming programs that have not been released to the general public or general Beachbody On Demand/BODi members. Please view the following FAQ for additional details on VIP Early Access: *****************************************************************************.
  
  Once these programs are available on the member library, they can be viewed with an active Beachbody On Demand or BODi membership.
  
  The Super Block FAQ mentions, Can I access Super Blocks without an active BODi membership? 
  No,to purchase or earn the Super Block, you must have an active BODi membership at the time you buy it or make the qualifying purchase or renewal to earn it. For continued access, you must have an active BODi membership.Please view the following Super Block FAQ for additional details: *****************************************************************************.
  
  If you would like to access BODi content, please re-subscribe to BODi at www.BODi.com .

  Sincerely,
  BODi

  
  

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership for Bodi by Beachbody was cancelled on October 25, 2023. They are now stating that I cancelled my membership wrong, however i simply followed the necessary steps. I filed a formal complaint and sent screenshots indicating I do not have a currently active membership, however they are refusing to give me a refund.

  Business Response

  Date: 12/11/2023

  Hello Meagan,
  
  We have issued a refund for the most recent annual BODi charge on December 11, 2023.
  Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi
  

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For years I've had the same account to my ********************** on demand account and they kept raising the price but I kept it because I enjoyed it. All of a sudden they are now trying to charge me almost double to have access to the same content because they upgraded their website to show more content. The state that my current plan is no longer available and now its double. If i didn't cancel they were going to automatically charge my credit card. That is not what I signed up for. I signed up for the videos on demand. Not the meal plans or live workouts. Only the videos on demand. I'm very disappointed

  Business Response

  Date: 12/12/2023

  Hi ********,

  After March 2, 2023, all Beachbody On Demand memberships merged to a BODi membership.
  All Beachbody on Demand memberships are being upgraded to BODi upon the membership renewal.
  
  Beachbody on Demand has been retired and cannot be renewed.
  
  BODi includes everything in Beachbody On Demand,plus new features, and content such as Mindset and Nutrition.
  An e-mail communicating the upcoming upgrade and renewal date/charge was sent to
  your e-mail address on file on December 7,2023.

  Your annual BODi membership was cancelled prior to the next scheduled renewal on December 7, 2023.
  We are unable to provide you with your prior Beachbody On Demand pricing as the platform is no longer available as a standalone.

  Sincerely,
  BODi

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20974895
  
  I am rejecting this response because: the content that I am requesting access to is still available on the website, it wasn't removed.  They started adding additional content in March of 2023, which I have never used, because at that time:
  
  1. It was locked behind and additional paywall
  2. It wasn't something that I was interested in
  
  The only thing that I wanted continued access of was: 
  
  100+ fitness programs for every level, ranging from boot camp to cardio, yoga to pilates, and so much more! 

  This is the content that I haven't used and don't want access to.
  
  Access to two proven Eating Plans: Portion Fix Basics and 2B Mindset Basics
  Access to over a thousand delicious recipes with new recipes added every month
  New live and on-demand workouts
  A personal support system that motivates and inspires
  Your membership also allows you to stream across multiple supported devices
  
  Furthermore I no longer have access to the programs and that I purchased early access to so I would like a refund of those charges. 
  

  Sincerely,

  
  *************************

  Business Response

  Date: 12/15/2023

  Hello ********,

  A BODi membership is required to access the content. Beachbody On Demand is no longer available as a standalone.

  Upon further reviewing your account details, we have confirmed that you have purchased multiple programs with VIP Early Access.
  
  The VIP Early Access FAQ mentions, You can only buy and access VIP Early Access with an active BODi membership.  An active BODi membership is required to view the programs purchased. VIP Early Access allows you to have exclusive access to upcoming programs that have not been released to the general public or general BODi members. Please view the following FAQ for additional details on VIP Early Access: *****************************************************************************.
  
  Once these programs are available on the member library, they can be viewed with an active BODi membership.
  
  If you would like to access BODi content, please re-subscribe to BODi at www.BODi.com.

  Your previous VIP Early Access purchases are currently outside of our 30-day money back guarantee period.

  Sincerely,
  BODi