Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This year I canceled my credit card that my annual subscription to beach body was charged on. I signed into my beach body account for the first time in months to double check and make sure my card was declined. That's when I first realized that they charged me before my card was canceled and I had been automatically upgraded without my consent from a 99$ a year subscription to a 179$ a year subscription. I texted customer service to ask for a refund and they said I was out side the refund period (mind you by about a week!) and they had sent emails and that was my consent. I searched my spam emails and found 2, one that reminded me of the recharge in October (the recharge is in December) and one that said the price would go up to 119$. I found nothing else from beachbody. They tried to get me to file a written complaint but in order to submit the complaint you have to check a box that says beach body followed policy and that you could not escalate the complaint further!! Wow, great business ethics! I called customer service and they said they had sent the emails and there was nothing they could do. If they did send the emails it was under a different name and went straight to spam. The customer service process basically says there's nothing they can do to make it right because they have enough lawyers to out smart and scam their customers. This is not right. I feel like I was scammed. I logged into my account and it said "be nice to others and be nice to yourself". After scamming me out of $179, they try and make you feel bad! Narcissism at a corporate level! I'd like a refund and not to my canceled card! Times are too tough to donate $179 to a business without my true and ethically given consent!Sending an email is not ethical consent especially when you almost double the price!

  Business Response

  Date: 01/17/2024

  Hello ******, ?
  
  Upon reviewing your account, we have confirmed that on June 17,2018, you enrolled into an annual Beachbody On Demand membership. When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access.Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  We communicated via email 35-days prior to your renewal that Beachbody On Demand was being discontinued and replaced with our brand-new product called BODi. Per the email notification, our new platform BODi maintains the terms & conditions that you opted into at purchase.

  Our system shows that we sent you an email about the BODi upgrade on November 2, 2023. Within the BODi upgrade email it mentions the new pricing and date of the next scheduled renewal.

  Your annual BODi membership renewed on December 7, 2023. Your membership for BODi has been cancelled as of January 13, ****. As a result, you will no longer receive any additional charges. You will continue to have access until December 7, ****.
  
  Note: Your payment method being cancelled, or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.
  
  We are unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

  
  

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21144508
  
  I am rejecting this response because: this business does not use ethical business practices and upgraded my account and over charged me citing terms and conditions checked 4 years ago.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/26/2024

  Hello ******,

  Notification was sent to your email address on file 35-days prior to your next scheduled renewal date. The email was sent to your email address on file on November 2,2023. At the time you had the ability to manage your membership prior to the renewal date.
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe BeachBody or Bodi to be a deceitful company. I originally was approached online by a coach to join her workout community online. She signed me up as a coach instead of a customer - this is not what I agreed to. She told me I would save money signing up as a coach. In March 2023 she posted a transphobic message online. I spoke to her privately and asked her to remove the post. She was offended by my request and then removed and blocked me from our ******** accountability group. I messaged and spoke to Beachbody customer service twice regarding my coach going against company policy by showing prejudice. They told me that they would look into it and I never heard from them again. I lost my coach and accountability group and was never given a new coach. I stopped using the workouts at that time. On January 3, **** I noticed a charge for $193.77 from Beachbody on my credit card. I had no idea there was an auto renewal on my account. I immediately reached out to customer service to cancel my membership and request a refund and was told Digital memberships are automatically refunded within 3-5 business days if canceled within 30-days of purchase. I waited until January 8th and reached out again regarding my refund and was told I'm sorry to inform you that as per the Money Back Guarantee policy for Digital membership, our system will allow us to process a refund only for initial purchases. We do not provide refunds for digital membership renewals. I asked for an exception and was denied. I was told that they sent me an email on 12/1/23 about my auto renewal. I looked and cannot find this email. I have not used any Beachbody products or services for months. I do not want anything to do with a company that scams and manipulates people. I only want my $193.77 back. This company is stealing my money when I am not using their services. They did nothing to solve my issue or complaint back in March 2023 and now once again I am dealing with emotional distress.

  Business Response

  Date: 01/18/2024

  Hello *****,
  
  Upon reviewing your account, we have confirmed that on January 2, 2023, you purchased a Total Solution Pack. The package included an annual BOD+BODi membership and a monthly Go and Glow subscription. The order also included a Business Starter Kit, which is a Partner enrollment. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals and monthly shipments, which required you to cancel the membership or subscription to prevent future charges and eliminate access.
  
  On February 2, 2023, you cancelled your monthly Go and Glow subscription online via self-service. On March 10, 2023, you submitted a request to cancel your Partner account. The account was cancelled on the same day. Your annual BOD+BODi membership remained active due to no prior cancellation request received.
  
  On January 2, ****, your annual BOD+BODi membership renewed. The membership was cancelled on January 3, ****, and you will continue to have access until January 2, ****. Our records show that the annual BOD+BODi prebill email was sent to your email address on file on December 1, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  
  We were unable to locate any previous requests to cancel your annual BOD+BODi membership.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  F the last two years I have gotten charged by BeachBody for $189.74. I Canceled my membership in 2020 and am still this year **** getting charged. I canceled online and took a screen shot. The phone number they provide directs you to a webside and the website has a chatbot that doesn't answer questions. This is fraud and this company needs to be stopped.

  Business Response

  Date: 01/04/2024

  Hello *********,
  Upon reviewing our systems, we have confirmed that your previous Beachbody On Demand membership was cancelled on December 11, 2020.
  Upon further reviewing our systems, we were able to locate an additional account under a different email address. On November 29, 2020, you signed up for an annual Beachbody On Demand membership under a separate email address. When you placed the order, you checked the box to accept the Terms and Conditions.Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all subscriptions, Beachbody On Demand will renew regardless of usage until you cancel. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your membership to prevent future charges and eliminate access.
  We have cancelled the annual BODi membership and issued a refund of the recent charge on January 4,2024. Please allow five days to receive depending on your financial institution.
  Sincerely,
  BODi

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally got the free trial for Beach Body in 2022, and despite canceling it and never using it, they ended up charging me not only that year, but the following year, and then again this year. All 3 times I've had to file a complaint with the company and request a refund that takes 5 days. Now, they've changed their name to **** and the support staff are incredibly rude and do not answer any questions regarding concerns about future charges, considering this is an ongoing saga of 3 years now. I'm not sure if this company is a scam or what the deal is, but someone needs to look into them, and if you are considering getting a subscription, don't! It's not worth it, and the hassle you will have to go through is beyond frustrating.

  Business Response

  Date: 01/03/2024

  
  Hello *******,
  Upon reviewing your account, we have confirmed that a refund was processed for the annual BODi renewal on January 2, ****. Your annual BODi membership was also cancelled on the same day. Please allow five days to receive depending on your financial institution.
  Sincerely,
  BODi

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I still think people should be aware of how they handle such peoples information and how their customer service is incredibly lacking and can come across as disrespectful.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just looked at my bank account this morning and had a charge of $196.43 for Bodi. I did not authorize this payment and I had no idea that this charge was even going to be coming out. I cancelled Beach key last year. There was no prior warning of this charge.

  Business Response

  Date: 01/02/2024

  Hello ****,
  A refund has been processed for the recent BODi charge on January 2, 2024.
  Please allow five days to receive the funds depending on your financial institution.
  Sincerely,
  BODi

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 12 month beach body on demand membership on 10/26/2022 and charged ******. I was not notified via email about an automatic membership renewal or price increase. In 10/26/2023, my credit card was charged ****** without my knowledge. I called and customer service was no help at all. I attempted to fight it through my credit card company and **** provided them with evidence of my device utilizing their streaming services on 12/13/2023, which I absolutely did not. The print is so small that I cannot read the device Id to prove otherwise. I would like a full refund since I was not notified, nor have i used or plan to use any of their streaming services.

  Business Response

  Date: 01/02/2024

  Hello *****,
  We have followed up with you via the email address on file regarding your concern.
  We will consider this matter resolved.
  Sincerely,
  BODi

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I signed up for a promotional membership with Bodi by beachbody that included a free gift of equipment. I selected that option and proceeded to checkout. There I filled out the fields and paid what they were asking. When I got my confirmation email, there was no mention of the equipment so I contacted customer service to confirm it was being shipped to me. They told me I had to place a separate order for that and pay *****. I told them it was included in the membership as a FREE gift but they would not assist me further. I am looking to receive the equipment that was included in my order for free. I have a video of the membership selection and checkout process if needed.

  Business Response

  Date: 01/02/2024

  Hello ****,

  Customers will need to have their BODi membership activated/purchased prior to purchasing the Free Fitness Starter Kit. In addition, customers will be required to pay $14.95 for shipping and handling,as well as associated tax. Kits will ship within 2-7 business days after the order is placed. This promotion will run from Wednesday, November 15, 2023 at 10AM PST to 11:59PM PST on Wednesday January 31, ****, and will only be available in the US.

  The promotional code was provided to you during your interaction with Customer Support on December 26, 2023. You are still eligible for the Free Fitness Starter Kit bundle until January 31, ****.

  Sincerely,
  BODi
  
  
  

  
  

• Initial Complaint

  Date:12/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 charges on y credit card, one dated 11/15/2023 for $144.40 and the other dated 11/20/2023 for $43.98. I dont know who this company is. I tried to call the # on my credit card invoice *************) but was disconnected when I chose option 2 (I believe it was for those not signing up). I know its the Sunday and Christmas Eve but I ought to be to able to leave a message , at least.

  Business Response

  Date: 12/27/2023

  Hello ******,

  After conducting a thorough review of our systems with the information provided, we were unable to locate any active memberships or subscriptions. If you think that your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately.You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally, they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.

  Sincerely,
  BODi

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21053089
  
  I am rejecting this response because: it's clear to me that they owe me a refund.  Why should my bank pay for the business' mistake?  I will of course contact my bank to let them know there are fraudulent charges on my card.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/04/2024

  Hello ******,
  We were unable to locate an account with your information provided.
  It is in your best interest to immediately contact your financial institution to file a dispute to prevent further unauthorized charges and protect your financial interests. Once a dispute is filed, we will comply with all requirements which may consist of the release of order information and other specifics.
  Sincerely,
  BODi

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for OpenFit for a free trial over a year ago and hardly ever used it. I forgot all about it and all of a sudden had a pending charge of $191.53 on my credit card. I had received an email about OpenFit becoming BeachBody and now apparently BODi. However, I did not get any email stating that this membership charge was coming and I did not authorize it. I tried their ************ to explain all this and hopefully get a refund. This did not go well, whoever I was chatting with pretty much told me that emails had gone out to hundreds of thousands of people and there was nothing I could do unless I could prove there was an error on their part. Most businesses try to make things right for consumers but this one is not helpful or sympathetic at all! I just want a refund issued back to my card. Times are hard right now, treat people the way you want to be treated.

  Business Response

  Date: 12/27/2023

  Hello *******,
  We have issued a refund for the recent annual BODi charge on December 27, 2023.
  Please allow five days to receive depending on your financial institution.
  Sincerely
  BODi

  Customer Answer

  Date: 12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/31/23, Beachbody tried to auto renew my yearly membership. I did not want to renew as I didn't use the service anymore. *********** declined the payment. I thought that was it. Then Beachbody tried to run the transaction again and charged me $202.20 on 9/5/23. I did not realize this. On 11/29/23 once I saw that my credit card had been charged, I canceled right away via Beachbody website. There were 2 options when canceling - 1) cancel the auto renew & keep the service until that time or 2) cancel immediately. There was NO mention that if you cancel immediately, there is no refund if after 30 days. You lose the service after canceling immediately. So in essence you are giving them over $200 for absolutely nothing. I got the run around from Beachbody saying no refunds after 30 days. I fought it with my credit card company and Beachbody responded that they don't owe me a refund. I have NO service and NO refund. Beachbody is not delivering on what they are keeping my money for. I do not want service reinstated. At this point all I want is my money back.

  Business Response

  Date: 12/21/2023

  Hello *******,

  Upon reviewing your account, we have confirmed that on August 31, 2018, you purchased an annual Beachbody On Demand membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all subscriptions, Beachbody On Demand will renew regardless of usage until you cancel. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your membership to prevent future charges and eliminate access.

  Our records show that the BODi upgrade email was sent to your email address on file on July 27, 2023.

  Your annual BODi membership (previously Beachbody On Demand) was scheduled for renewal on August 31, 2023. The renewal did not process due to payment failure. On September 4, 2023, your annual BODi membership was successfully processed. The annual BODi membership was cancelled on November 29, 2023. You will continue to have access until August 31, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi