Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22, ****, my two-week trial period concluded, and I opted to cancel my membership on that exact date. Unfortunately, I hadn't utilized the service at all during this period, which was an oversight on my part. My cancellation took effect immediately, but no refund was issued. Upon contacting the company, I was informed that their refund policy for digital memberships only applies to initial purchases, not renewals. This essentially means that a refund is only possible for the complimentary two-week membership, but not for the subsequent two-year renewal that automatically commenced after the trial. Consequently, I find myself with a cancelled two-year membership that I never intended to continue, without the option to use the remaining service or receive a refund.This situation strikes me as highly unsatisfactory and appears to be a deceptive practice with little regard for customer satisfaction.

  Business Response

  Date: 01/26/2024

  Hello ******,

  A refund has been processed on January 26, 2024.

  Please allow five days to receive depending on you financial institution.

  Sincerely,

  BODi

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received charge on credit card for auto renewal of membership. Telephone number on credit card statement goes to an outgoing message to use website for assistance. Website is a chat bot and not helpful. Asked to speak with human. Supposed human not helpful.Per their FAQs online, the membership format was changing. Per FAQs members received an e-mail 35 days before auto-renewal. I did not. Not even in SPAM. Yet, they e-mail superfluous ads nearly on the daily that never go to SPAM. Been a member since 2014. Price increased this year 60+ dollars. For all new members, they get a BOGO deal and it is not offered to existing customers. For new customers a refund upon cancellation within 30 days is available but not for existing auto-renewed customers.

  Business Response

  Date: 01/26/2024

  Hi *******,

  Thank you for speaking with us today to resolve your concerns.
  If you have any further questions or concerns please contact us at the phone number provided.

  Sincerely,
  BODi

  Customer Answer

  Date: 01/26/2024

   
  Better Business Bureau:
  

  The business called me directly and spent a great deal of time with me on the telephone.
  The representative (Albie) was patient, understanding, and friendly. 
  I have reviewed the response made by the business in reference to complaint ID ********, and I am completely satisfied.

  Thank you,
  
  *************************************

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I signed up for a yearly membership in January 2022. I was charged in Jan 2022 for $99. Additionally, I was charged in error for two monthly payments of $19.95 in Feb.,11 2022 and $19.95 in March, 11 2022. I did not know about these charges until now because they did not send me any communication that they charged my credit card and since I didn't know about the error charges, I would have never looked for them. I would like those charges put back on my credit card because I did not authorize them.In summary, I paid for a year membership and was charged for two months on top of my year payment in 2022. This company needs to communicate charges to its users more clearly as well. This is just bad business practices to charge people's credit cards for unauthorized purchases.

  Business Response

  Date: 01/26/2024

  Hello ****,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???
  
  On January 11, 2022, you purchased an annual Beachbody On Demand membership. When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions. Within those terms you opted into a monthly subscription of BODi (BOD Interactive) an optional membership. You also agreed to automatic renewals which required you to cancel to prevent future charges and eliminate access.
  
  On April 27, 2022, your monthly BODi membership was cancelled due to payment failure.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 3, **** I was charged for my BODI membership without my permission as some kind of auto-renewal was turned on. I cancelled the next day and never received a refund. I contacted **** and was told I will not receive a refund as I am not eligible. They said I can only can receive a refund the first time I order and that I agreed to it somewhere. I have not used my membership for 6+months and will not use it moving forward. They told me the only way to move forward with this is a dispute. I completed the dispute form and they still sent an email back saying no refund will be given and that I was sent a reminder email that I would charged. They said I opened the email soon after it was sent but when I searched back on email it was not opened (and also looked like spam and went to my spam folder). This is a terrible business model to trap customers into renewing. **** once had a place in my workouts but no longer does and I will not use it and should not be forced into paying for it and I am requesting a refund.

  Business Response

  Date: 01/23/2024

  Hello ********,

  Upon reviewing your account, we have confirmed that on January 3, 2023, you purchased a Total Solution Pack. Your package included a monthly Performance Stack subscription,an annual BOD+BODi membership, and a Sure Thing accessary bundle.  When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  On February 3, 2023,you cancelled your monthly Performance Stack subscription online via self-service. The annual BOD+BODi membership remained active due to no prior cancellation requests received.

  Our records show that the annual BOD+BODi prebill notification was sent to your email address on file on December 2,2023. At the time you had the ability to manage your membership prior to the renewal date.

  On January 3, ****, your annual BOD+BODi membership renewed. Your annual BOD+BODi membership was cancelled on January 4, ****. You will continue to have access until January 3, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21175237
  
  I am rejecting this response because: I have always been refunded within 30 days of cancelling. Not sure when this policy changed but reading everyones complaints on BBB many many people have the exact same complaints so obviously the policy should be changed. If this is not refunded I will be disputing this with my credit Union.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 01/29/2024

  Hello ********,
  Upon further review, we have confirmed that you submitted a Partner cancellation form on August 28, 2023. On the cancellation form you requested to keep your annual BOD+BODi membership active.You may confirm this information on your Partner Cancellation confirmation email.
  We were unable to locate any previous requests to cancel your annual BOD+BODi membership.
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  Sincerely,
  BODi

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the product by refusing delivery and they recieved it back but have not refunded my money. I tried customer service and got a run around with nonsense. I have no proof since I refused delivery.

  Business Response

  Date: 01/23/2024

  Hello *******,
  Upon reviewing your account, we have confirmed that a refund was processed for the returned Shakeology Chocolate Vegan order on January 20, 2024.
  Please allow five days to receive depending on your financial institution.
  Sincerely,
  BODi

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21174901
  
  I am rejecting this response because: They only refunded $129.95 but not the 5.42 for shipping despite taking 2 months to do a refund they should give me the shipping for it. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/31/2024

  Hi *******,

  We have processed a refund for the shipping and handling on January 31, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31, 2023, Beachbody renewed a BODi membership to my credit card. On January 3, ****, I went in to my Beachbody account to renew it since I hadn't used the membership in over a year. During the request it was asked if I wanted to continue my membership until the date I had paid through or did I want a refund. I requested the refund. On January 4, ****, I went into my account to make sure the cancellation had occurred. I no longer had access to the program as requested.Three weeks later I still have no refund. When I contacted customer service I was told renewals are not eligible for a refund under the 30 day money back guarantee. I furthered inquired as to how they can cancel my account AND keep my money as that does not seem legal nor ethical. At this point I was told my only recourse was to request a reinstatement of the product. When I requested a refund again, the agent shut closed the discussion and disconnected. I was provided a link to fill out a dispute form, which I did, but the dispute form made it very clear that anything that is an "exception to policy" is highly unlikely to get a refund.So now I am out everything. I do not have the item that they charged me for nor will they honor a refund. I do have screenshots of the agent conversation and will provide to my credit card company during that dispute process if it comes to that.

  Business Response

  Date: 01/23/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on December 31, 2022, you purchased an annual BOD+BODi membership. When you placed the order, you checked the box to accept the Terms and Conditions.Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  On December 31, 2023, your annual BOD+BODi membership renewed due to no prior cancellation requests received. On January 3, ****, you cancelled the annual BOD+BODi membership online via self-service. When cancelling your BODi membership, you are presented with two options. The Cancel Auto-Renewal option explains that you will have access until the end of your current billing cycle. The Remove access Immediately option explains that if you are within 30-days of your initial sign-up you would receive a refund.

  We have restored your BODi access, and you will continue to have access until the end of the current billing cycle December 31, ****.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21169730
  
  I am rejecting this response because: this is shady business practice. Although I understand you have created some very unethical polices that you refuse to acknowledge as such and you will not be giving a refund, please note that I will make clear to everyone I can that your practices are not ethical and will highly encourage everyone to steer clear from your business.  You are the very type of business that the military branches tell their people to stay away from. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/26/2024

  Hello ******,

  BODi comes with a 30-day Money Back Guarantee on the initial order for digital memberships and your annual BODi renewal is outside of that timeframe.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After speaking with an associate of Beachbody I signed up for a trial period on Dec 19th for the new Dig Deeper program. I cancelled after the 14 day program when I realized that the yearly fee did not include the Dig Deeper program and that I would have to pay $49 in addition to the $202.20 I had already paid for yearly membership. This program was the only reason I was joining Beachbody. Their associate never mentioned the fact that I would have to pay an additional fee for this program. I was also never told that I would not be reimbursed if I canceled my membership within 30 days. I cancelled on Jan 7th. I feel like I was misled and given false information by their representative. When I canceled my membership online, there was a 30 day money back guarantee listed on the same page. Why would I think I would not get a refund when only just a few days had passed. It also stated that it would take a few days to have my refund processed. Ive reached out to Beachbody several times and was told I would not receive a refund. I feel like Beachbody and their representatives mislead customers. I would like for Beachbody to honor their 30 day money back guarantee and issue a refund of $202.20.

  Business Response

  Date: 01/23/2024

  Hello *****,
  
  We have issued a refund for the annual BODi charge on January 23, ****. Your membership was cancelled on January 7, ****.
  Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership auto renewed without notice. I realize I should have been more mindful of the terms. However, in 2023 I was charged $96 and this year I was charged $179. I contacted customer service and they said they sent a notice, and said it probably went to my spam folder. Their response implies this happens frequently. Very disappointed and will be sure to let anyone know of their poor business practices.

  Business Response

  Date: 01/18/2024

  Hello *******,

  We have processed a refund for the recent annual BODi renewal on January 18, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time Beachbody has NOT responded to the questions and concerns outlined. Ive had to submit two relaxation requests and neither have been answered in detail (despite the beginning of their message saying its been reviewed thoroughly ) I have spent countless hours with chat support on 4 occasions and two escalations. This is unacceptable. I have no responses and even the one they just gave me, doesnt answer my questions and concerns about the increased membership price. Despite them sending me to their Policy Dispute form, its NOT a policy Im disputing. Its changes to their offerings, its foul and concerning music, its misrepresenting the live classes, theyre not live. I have 0 answers to any of this. I have 0 answers to why things changed. Why there isnt a tiered membership, in asking the Why, and bringing forth valid concerns. Their customer service **** wasnt answering these questions. And the Policy Dispute form doesnt address my questions and I am NOT disputing any policies. I want to make that clear to the BBB so this doesnt get thrown out.

  Business Response

  Date: 01/23/2024

  Hello ********,
  We have followed up with you via email with additional details regarding your concerns.
  Please accept our apologies for the inconvenience this matter has caused.
  Sincerely,
  BODi

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21154453
  
  I am rejecting this response because:

  Hi, I feel dismissed and still have responses that dont answer what Ive asked and the high level of concern I have 

  Unfortunately thats not what I meant by tiers.  I feel I made a very good case that we as the consumer are paying for everything. So raising the price for services we dont need and $0.50 a day is a lot, especially with inflation and people trying to stay well and keep a job and roof over their heads. 

  
  
  Additionally it wasnt commented on the foul language involved with the music choices in some workouts and why the Turbo Fire music was changed but we can allow the types of examples I showed below.   
  
  
  Regarding live classes, what Im saying is on the dash board it says I can join a live class. Thats not true. They are not live. The trainer wasnt live on Christmas when I did a live class. It wasnt live. So this is misrepresentation. Why isnt Bodi addressing my questions and concerns especially as a long time user??
  
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/30/2024

  Hello ********,
  Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.
  Upon reviewing your account, we have confirmed that you have recently purchased a three-year BODi membership on January 24, 2024.
  Your next scheduled BODi renewal will be processed on January 24, 2027.
  Sincerely,
  BODi

• Initial Complaint

  Date:01/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got roped into Beachbody through my OpenFit account. I never wanted a Beachbody account and had cancelled it for last year.I just checked my credit card and there's a charge for $179 that I want to be refunded for. I never received any email or subscription saying the charge was coming up and I wouldn't have authorized it had it. Frankly, I believe Beachbody is taking advantage of OpenFit customers and I want to be refunded.

  Business Response

  Date: 01/17/2024

  Hello ******,

  We have processed a refund for the recent BODi upgrade renewal on January 17, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi