Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 4 weeks I am unable to view videos on my laptop. I have received a **** error and a **** error. *** attempted to contact the help desk via chat and phone over the course of 4 weeks, and no one has been able to help me. No one has called me back. Instead of reading previous tickets Ive submitted, Im continuously asked to clear my browser history and cache, attempt to access the platform in another browser, and check for updates on my laptop. Of course, every time I clear cache and browser history, it kicks me out of the chat. So I have to start back at square one. Not only has this problem not been resolved, *** spent over 5 hours trying to help this company troubleshoot the problem. I am requesting a full refund for this subscription and need my account cancelled. After being a customer for over 7 years, Im incredibly disappointed by the lack of support and service. With a 100% increase in rates, I expected better.

  Business Response

  Date: 02/12/2024

  Hello *****,

  We attempted to reach you on February 8, ****, to further troubleshoot and resolve your issue. However,we did not receive a reply. Upon further review, we have confirmed that you were able to stream a program on February 11, **** and February 12, ****.Please contact us if you are still encountering the errors.

  Your annual BODi membership renewed on November 5, 2023, and the membership was cancelled on January 21, ****. You will continue to have access until November 5, ****. Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  
  

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21246755
  
  I am rejecting this response because:

  The issue still persists. Im able to stream on a separate web browser that I dont use regularly nor do I wish to use. It still will not stream on Chrome or Edge. Im not interested in continuing to help your company troubleshoot the problem. Its very unfortunate that you dont have a resolution after over a month and its hard to believe that your company hasnt seen this issue before. The fact that you arent willing to refund my money, even though the product stopped working in my preferred browser outside the 30-day money back guarantee is ludicrous. Its worked in these web browsers for me for over 7 years, so its not unreasonable for me to continue to expect the same service.
  

  The company's response times are long, and the process for getting help is cumbersome. I simply want a refund for a product that doesnt work how it should. Happy to share my opinions on this company via my social media accounts and review platforms. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2024

  Hello *****,

  As a one-time courtesy, we have issued a refund for the annual BODi charge on February 21, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $191.08 for an annual membership renewal for which I was not given notification of prior to renewal. The membership renewed 12/25/23 and I cancelled online 12/28/23. I was informed that the membership was cancelled but only monthly memberships quality for refund, not yearly renewals. I sent in a dispute form to BB and was sent a response stating the same policy from their CS agent. They state that their system shows I recieved a renewal email and to check my spam folder. I have checked all folders and did not receive a renewal notice one month prior to renewal; however, I did receive all of their other daily spam emails for new programs.They have told me that I cannot have a refund but I can use the service until it expires on 12/25/24. Im just nervous that Ill continue getting charged yearly based on other reviews here.Such a crappy business to deal with. I simply want my money back for a product that I havent used in months. I have also filed a dispute with my CC company.

  Business Response

  Date: 02/06/2024

  Hello *****,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???

  On December 25, 2021, you purchased an annual BOD+BODi membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals and monthly shipments, which required you to cancel the membership or subscription to prevent future charges and eliminate access.

  Your annual BOD+BODi membership continued to renew due to no prior cancellation requests.

  Our records show that the BOD+BODi prebill email notification was sent to your email address on file on November 23, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BODi membership renewed on December 25, 2023. The annual BOD+BODi membership was cancelled on December 28, 2023. You will continue to have access until December 25, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21245492
  
  I am rejecting this response because:

  As I wrote in my original post, their customer service claims that they sent an email regarding membership renewal prior to the renewal date.  However, as I indicated, I never received any type of communication from Beachbody regarding this.  They can claim whatever they want but I have checked all of my spam and junk folders and it never came through on my end.  It appears that I am not the only one that they have done this too as others on here have claimed the same issue with never receiving a renewal email.

  Had I known about the renewal ahead of time and was clearly informed to cancel or not be able to get a refund at all, then I would have.  I cancelled within 72 hours of the charge being posted to my credit card.  There is no reason why they cant refund me.  They are simply choosing not to which is bad business and unethical.  I dont want my year membership as a courtesy.  There is a reason I cancelled it in the first place.  I just want my money back.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/20/2024

  Hi *****,
  
  Your annual BOD+BODi membership renewed on December 25, 2023. On November 23, 2023,a prebill email notification was sent to your email address on file.

  Your annual BODi membership has been cancelled and you will have access until December 25, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: *******************************************************************************.

  Sincerely,

  BODi

   

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/1/**** I called to cancel my membership.12/29 12/29 PPL*TM BEACHBODY **** ************ ** $193.77 - amount charged to my credit card The business offers on-line workouts. I enrolled the year before for (2023), but was diagnosed with cancer and could not log on bc of health reasons. I canceled the program on 1/1/24, and was charged for another year (****). I was not told that the charge would not be refunded. I have not used the service and do not want the service. They refuse to refund my credit card. They said they emailed me a renewal notice. They lied!! I could not find an email from them for renewal I would have canceled them at that time.

  Business Response

  Date: 02/07/2024

  Hello *****,

  We have issued a refund for the recent annual BODi renewal on February 7, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Last I heard about my request for a refund was that they could not refund me.  SO, this is great news and I hope it is TRUE.

  Thank you for your help!

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year (Feb. 2023) I paid for the yearly BeachBody subscription, at a charge of $129.77 for the year. I did not notice, but starting in March I was charged a monthly fee of $21.60. My husband handles the finances and thought this was my monthly subscription. He noticed today when we were charged $193.77, which would of paid for next year of beachbody (at a much higher rate than I was previously paying). I just called into beachbody customer service and was told that when I paid for the yearly subscription last year, that there was an option to subscribe to an additional service called "Bodi" and that this box was already checkmarked for a month free trial that would start re-occurring charges if not canceled. I did not notice this box was checked, nor did I use or watch any of the content provided with the monthly "bodi" subscription. I did not even know that I had it. I called in today and requested a refund for these charges, but was told they cannot refund anything that over 30 days or related to bodi subscriptions. We requested a supervisor who told us the same thing, and provided an online form to fill out for another team and that we would hear back in 5 business days. Extremely upsetting that I have been a customer for over 4 years and that I could not be refunded for an additional service that was snuck into an agreement for the service I wanted, that I never used, or even realized that I was paying for.

  Business Response

  Date: 02/06/2024

  Hello *******,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???
  
  On January 11, 2022, you purchased an annual Beachbody On Demand membership. When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions. Within those terms you opted into a monthly subscription of BODi (BOD Interactive) an optional membership. You also agreed to automatic renewals which required you to cancel to prevent future charges and eliminate access.
  
  Your monthly BODi membership continued to renew due to no prior cancellation requests. The monthly BODi membership was cancelled in January ****. Your annual BODi membership renewed on February 2,****.
  
  The annual BODi membership was cancelled on February 2, ****, and a refund was processed the same day.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried a Beachbody product and was automatically enrolled in auto-billing for a "monthly account" fee of $15.95. After trying the product and paying for the product AND monthly $15.95 fee, I cancelled the product AND the monthly subscription fee between December 2 and December 3. However, Beachbody did not acknowledge my cancellation of the monthly subscription fee of $15.95, and continued to charge me for a monthly subscription fee, even though I was no longer buying or using any product or services from Beachbody. This has happened before, and this seems to be a tactic of Beachbody, to deceive consumers. They make the cancellation process very difficult and deceiving, and will try to extract money out of consumers any way they can. Also, it is questionable that they make consumers cancel their "monthly subscription" fee separate from the products or services they are purchasing, and make you pay for a monthly subscription fee even though you are not buying any product or service from them. When I called customer service, they refused to help with a refund, and when I disputed the charge with my credit card company, they lied and told my credit card my account was still active when they charged me. DON'T USE ANY PRODUCT OR SERVICE FROM THIS COMPANY, IT'S A PONZI SCHEME THAT USES DECEPTIVE TRADE PRACTICES TO SUCKER CONSUMERS INTO SIGNING UP FOR AUTO-SUBSCRIPTIONS THAT ARE IMPOSSIBLE TO CANCEL. And- my rep said she could not help. TERRIBLE COMPANY AND TERRIBLE DECEPTIVE AND LIKEKLY ILLEGAL BUSINESS PRACTICES,

  Business Response

  Date: 02/06/2024

  Hello ********,

  We have thoroughly reviewed your previous contacts and account details. We have confirmed that on September 08, 2023, you purchased a Preferred Customer membership and a 4 Week Gut Protocol monthly subscription. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to be billed regardless of usage until you take the action to cancel.

  Our records show that you cancelled the monthly 4 Week Gut Protocol subscription on December 3, 2023, online via self-service. The Preferred Customer membership remained active due to no prior cancellation requests received.

  Your Preferred Customer membership renewed on December 08, 2023. Your Preferred Customer membership was cancelled on December 11, 2023.

  We have issued a refund for the most recent Preferred Customer fee on February 6, ****, as a one-time courtesy. Please allow five days to receive depending on your financial institution.

  Sincerely,
  BODi

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory! I initially canceled our membership last year due to the extreme price increase coming up. It wasn't worth it to us to renew for the amount we use it. I was charged the new double price anyway this past December. I've talked with customer service several times now and they are absolutely no help. They give you a form to fill out and then no one ever contacts you again. We complained via their ******** page and their rep said there is a buy one get one year free deal that we could change our membership to instead, making it close to the previous price of a year. I thought perhaps they were trying to make this right. I tried to do this via their website and didn't seem to have an option to do so, so I contacted their chat option. I was told that the representative on ******** was incorrect, that there are never any refunds for memberships and that I would not qualify BUT that I can cancel our membership (was charged nearly 200 dollars for it just weeks ago), lose the money, REPAY for the year, and be "gifted" a free year... Not exactly "free". My husband and I have exhausted options through their contact information, and speaking to people on their support team is of no use. They just say they are not authorized to change or refund anything, I'm convinced they send you the complaint form with the hope that you'll forget you were just robbed.

  Business Response

  Date: 02/06/2024

  Hello ******,

  We have thoroughly reviewed your previous contacts and account details. We have confirmed that on December 24, 2022, you purchased an annual Beachbody On Demand membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  Our records show that the annual BODi prebill email notification was sent to your email address on file on November 22, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BODi membership renewed on December 24, 2023. Your annual BODi membership is still active. Please log into your account via ************************** to manage your membership.

  The BODi BOGO sale ended on January 31, ****. Unfortunately, this sale is no longer offered.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date.
  Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi
  

  
  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my subscription back in November 2023 so it would not renew. It did not get cancelled and I have been charged and they will not refund my money. I tried to contact them today and was told I was out of my 30 day refund window and they don't have record of me calling in and asking for a cancellation. I would like my money refunded as I don't use this service anymore and attempted to cancel it.

  Business Response

  Date: 02/06/2024

  Hello ****,

  We have thoroughly reviewed your previous contacts and account details. We have confirmed that on November 25, 2018, you purchased a Total Solution Pack. Your package included a monthly Shakeology Vanilla Vegan subscription, and an annual Beachbody On Demand membership.  When you placed the order, you checked the box to accept the Terms and Conditions.Within those terms you agreed to automatic renewals which required you to cancel the membership to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  On November 26, 2018,you contacted Customer Support requesting the cancellation of your monthly Shakeology Vanilla Vegan subscription. The Shakeology Vanilla Vegan subscription was cancelled as requested. The annual Beachbody On Demand membership remained active due to no prior cancellation requests received.

  Our records show that the BODi Upgrade email notification was sent to your email address on file on October 21, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BODi membership renewed on November 25, 2023. We have cancelled your annual BODi membership on February 6, ****. You will continue to have access until November 25, ****.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement. I went on the website to join the membership after seeing the same advertisements on ******** using *********************************** name with the BODi brand. *** offer was 50% off your first year membership "PLUS a free year on us".*** yearly membership is $179, 50% off is $90 essentially. so it should $90 in total for both years followed by $179 yearly. When I went to check out, it stated the total was $179. *** 50% pricing wasn't a reiteration of the **** deal, it was 50% off your first year PLUS an extra year I needed some clarification.When I called customer service however, the representative was extremely rude when I was just trying to get this cleared up. She told me there's nothing she could do and no one I could talk to about this, and potentially lied? She mentioned that the full price, which is not stated ANYWHERE is $298 and that 50% off is the $179. However, 50% off $298 is $149 so that still doesn't add up. Even with getting a popup message that proves my understanding, when I went to the checkout page, it still stated the full price, it was still denied and I was told this was not their policy or pricing, even though it was their website and reps. *** only option was to send a policy exception.

  Business Response

  Date: 01/31/2024

  Hello ******,
  
  We have followed up with you via the email address on your account with additional details regarding our current BODi BOGO promotion.
  
  Sincerely,
  BODi
  

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A membership, I previously cancelled (February 2023), auto renewed for $179.00. I was never notified of this and just learned when I was reviewing my credit card statement. I'm very disappointed about this error. I tried to resolve this issue online to No Avail, and had no help.

  Business Response

  Date: 02/01/2024

  Hello *******,
  
  We have processed a refund for the recent annual BODi member charge on February 1,2024.
  Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:01/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had canceled my membership with beachbody for in 2016/2017 (maybe both) my notes arent clear). I got a new credit card - thought it would be fine. They continued to charge me. I re-cancelled in 2019. I have that email still. Again. I now see theyve billed me secretly for years! No receipts or emails. They are charging an expired card, and dont even have my true address, etc.I only found out due to the Rocket Money App. They have changed their name to **** and wont take calls. Their online robot wont talk about claims. Theyve stolen my money each month and resigned me up for subscriptions I cancelled with confirmation more than once. Id like to refunded the $15.95 theyve stolen each month since 2017. I cant cancel the card - its not even a valid card now.im not sure how the charge is finding me. They should show multiple calls on their end if me canceling my account.

  Business Response

  Date: 01/31/2024

  Hello ****,

  Upon reviewing your account, we have confirmed that November 18, 2012, you enrolled as a Partner. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals,which required you to cancel the membership to prevent future charges and eliminate access.

  On June 04, 2018, you submitted a Partner cancellation form. On the same day, we sent an email advising you to resubmit the form due to missing required information to complete the cancellation.
  We have received multiple contacts from you regarding the Beachbody Live classes after the cancellation attempt; however,we were not further notified that you would like to cancel the account.
  On December 19, 2019, your Beachbody Live membership was cancelled due to the discontinuation of the program.

  Partners have the ability to cancel their account online via self-service to prevent any further charges.

  Based on the e-mail receipt you provided on your complaint, it appears you have provided a marketing advertisement email from BODi which is unrelated to your Partner cancellation complaint.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21202732
  
  I am rejecting this response because: I had no contact from beachbody. The company also changed their name to **** which is a tactic to say I signed up for a new program in 2019 under that name. This is false. I have not lived at the address they have listed, not used that expired credit card or the phone number listed in over 4-5 years.

  Theyve made no contact me with when *** repeatedly contacted them to cancel. When I cancel with a human on the phone. They shouldnt be able to initiate charges based on needing more info. The account should be closed! Just like the credit card and phone number. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/12/2024

  Hello ****,
  
  Your payment method being cancelled, or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.
  
  Based on our records, you contacted Customer Support numerous times regarding your Beachbody Live, Piyo Pro Team membership.
  
  Notification was sent to your email address on file on June 4, 2018, regarding your incomplete Partner Cancellation form. You were advised to resubmit the cancellation form and we also explained the necessary information required to complete the form.
  
  Your account was cancelled on January 26, **** and no further charges will be processed.
  
  Sincerely,
  BODi