Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Beachbody bodi membership package in January 2024, at that time I made sure all auto renewals were cancelled. On Jan 29, I saw the same bodi membership package with more add-ons available for the same price. So I called in to see if I could change to the new package. I told the agent Id like to get this package instead of the other one. There was no problem switching however, she didnt cancel the auto ships like I had originally done. So then on Feb 29 I was charged $169.35 and shakeology auto shipped. I called in as soon as this was posted to my credit card and it said on my Beachbody account that it was being filled. Beachbody stated they couldnt reverse or cancel this order as it was already filled. They informed me once I received it I could send it back and they would send me the info to do so. Upon getting that email there was no return label and now I am having to pay out of pocket to send it back using a shipping carrier of my choosing. They should have processed the order the same way as the original, or ask the customer if they would like to keep the auto ship of shakeology. This was not my mistake, they didnt fulfill the order the same way and Id expect a credit or return label for the mixup. All companies now supply a customer with a return label if you are unsatisfied with a product, for a company as large as Beachbody I would expect the same. This will be the last time I order from them if they dont make this right.

  Business Response

  Date: 03/12/2024

  Hello *****,
  
  Upon reviewing your account, we have confirmed that on January 11,2024, you purchased an annual BODi membership with BOGO. On January 29, 2024,you contacted Customer Support requesting a refund for the recent annual BODi purchase in order for you to purchase a Total Solution Pack with BOGO. The annual BODi BOGO membership was cancelled and refunded as requested.
  
  On January 29, 2024,you purchased a Total Solution Pack. The package included an annual BODi membership (with BOGO) and a Shake and Hustle monthly subscription.
  
  On February 29, 20234,your monthly Shake and Hustle subscription processed due to no prior cancellation requests received. You contacted customer support on February *******, and was advised to return the item for a refund.
  On March 8, 2024, you contacted customer support requesting a return label. You were advised that **** does not offer return labels.

  You are still within the 30-day Money Back Guarantee timeframe and still eligible for a refund if the items are return within the 30-days.

  Sincerely,
  BODi

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an annual Bodi subscription from Beach Body on 3/4/2023. I had not used it for months and was sure that I canceled the membership. Today (3/8/2024), I saw a charge for $189.74 from BeachBody so I did some digging. I came to find out my membership was somehow not canceled and I was charged for another year. I called BeachBody immediately and the customer service agent said they could cancel the membership but I would still have it until 3/4/2025 and I could not receive any refund. I received no notice of an upcoming charge and have not used the subscription service since being charged for it on 3/4/2024. I find anything less than a full refund and cancelation to be unjust.

  Business Response

  Date: 03/12/2024

  Hello ******,
  
  We have thoroughly reviewed your account details and contacts.
  
  On March 4, 2023, you purchased an annual BODi membership. The terms and conditions were outlined at the time of purchase regarding automatic renewals.
  
  Your annual BODi membership renewed on March 4, 2024, due to no prior cancellation requests received.

  Our records show that the BODi prebill email notification was sent to your email address on file on February 1, 2024. At the time you had the ability to manage your membership prior to the renewal date.

  Your annual BODi membership was cancelled on March 8, 2024. You will continue to have access until March 4, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21405455
  
  I am rejecting this response because I did not receive an email in February about the membership renewing.  Beyond that, this policy you referencing seems to have some malicious intentions. I have not utilized this subscription in over 6 months.  I responded with-in a week of realizing I was charged for another year of membership.  Clearly a refund is the right thing to do.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/13/2024

  Hello ******,
  
  Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel. As previously mentioned in our correspondence, our records show that the BODi prebill email notification was sent to your email address on file on February 1, 2024.
  
  Membership renewals are not eligible for a money-back guarantee. You will continue to have access until March 4, 2025.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21405455
  
  I will be reaching out to my credit card company to dispute the charges.  I will also be recommending against beach body to all of my clients.  Very disappointed this is how you treat your customers.  

  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 14 day free trial on 2/17/24. I accidentally was 7 hours too late to cancel so they charged me the 179. I thought Id be fine since they talk about their 30 day money back guarantee but turns out it doesnt apply to the 14 day free trials, which it doesnt say on the 30 day money back faq you have to look at a different one. I called customer service and they were completely unhelpful and said I could file an appeal for a refund, which they of course denied. So now not only did I pay that money since I canceled it I cant even access the subscription. Total scam.

  Business Response

  Date: 03/12/2024

  Hello ********,

  Upon reviewing your account, we have confirmed that on February 17, 2024, you signed up for a 14-day free trial to BODi. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Unfortunately,you did not contact us prior to the charge to opt out of the subscription,therefore your subscription renewed per the Terms and Conditions.
  
  Your subscription renewed on March 3, 2024, and you cancelled on the same day.
  You will continue to have access until March 3, 2025.
  
  Our Money Back Guarantee FAQ explains:
  
  Memberships that started with a free trial are not eligible for our 30-Day Money Back Guarantee. To avoid being charged, cancel within the free trial period.
  
  During the cancellation flow when selecting the Remove Access Immediately option, it mentions excluding free trials.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the day my plan was set to renew as I never received an email alerting me of an upcoming renewal. They claim I got the email and opened it twice, which is not accurate or I would have cancelled online. They are refusing to refund me even though it was caught the day of renewal. The price I was charged is also not what I was told was the price for *********** to the digital workouts. During my active year as a member I went in and cancelled all subscriptions except access to the workout content. However, it stated in my account I was upgraded from bod to bodibwhich they clearly do so they could not only charge me for a service I did not wish to continue, but to overcharge me! Now seeing all these reviews its clear this is just how they operate their shady business, much like a crappy gym membership.

  Business Response

  Date: 03/11/2024

  Hello ********,
  
  Upon reviewing your account, we have confirmed that on March 6,2023, you purchased a Total Solution Pack. Your package included a Shakeology Chocolate Vegan subscription, an annual BODi membership and a Preferred Customer membership (subject to a monthly fee of $15.95 plus applicable taxes). When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals, which required you to cancel the membership to prevent future charges and eliminate access.
  
  On April 28, 2023, you cancelled your monthly Shakeology Chocolate Vegan bag subscription.
  
  On August 24, 2023, you cancelled your monthly Preferred Customer membership. When you cancelled your monthly Preferred Customer membership, you were presented with the option to keep or cancel your additional active memberships and subscriptions.
  Our records show that the BODi prebill email notification was sent to your email address on file on February 3, 2024. At the time you had the ability to manage your membership prior to the renewal date.

  Your annual BODi membership renewed March 6, 2024. The annual BODi membership was cancelled on March 6, 2024. You will continue to have access until May 6, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21398535
  
  I am rejecting this response because:

  Regardless of what your automated system states, I never received an email alerting me of the renewal. I was told by phone that renewal emails are sent out. So whatever error occurred is not my issue its yours. I also called the day of renewal which should absolutely still be considered a valid date for cancelling on time. As seen on multiple consumer complaint sites this is how your company operates. Every complaint Ive now read is literally the same issue. All youre doing is s******* people over and in this financial climate its absolutely disgusting. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/18/2024

  Hello ********,

  Your annual BODi membership renewed on March 6, 2024. As previously explained, our records show that the BODi prebill email notification was sent to your email address on file on February 3, 2024. At the time you had the ability to manage your membership prior to the renewal date.
  Digital renewals are not eligible for a refund as explained on our Money Back Guarantee FAQ.

  Please view the following Money Back Guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21398535
  
  I am rejecting this response because:

  AS PREVIOUSLY EXPLAINED I never received said email! I also called the day of renewal which should count as being in time to cancel. Also when I e rolled the year prior, access to just the online workouts was not the price I was charged at renewal. I was never informed of any price increase. Either way what youre doing is wrong. As evidenced by every other person who leaves a complaint, saying the same exact thing!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3rd, my two-week trial period ended and I canceled the membership on the morning of 2/4. I should of canceled before 2/3 but due to me rarely using the service during the free trail period and oversight on my part, I canceled the next morning. The cancellation took effect immediately, and there was even a mention of a refund within 30 days on the cancelation page. However, no refund of $179 was issued. I logged back into the website a week or so after not seeing a refund and the membership was canceled and there was no option to use the services if I chose to get my money's worth. I contacted the company but was informed that their refund policy for digital memberships only applies to initial purchases, not renewals. I asked to speak to a manager and was advised that was not an option and had to submit request via writing. I submitted the request on their website only to get an email telling me the exact same thing the representative told me when I called. I understand they are saying this was all in the terms and conditions, but the verbiage on the membership cancelation page is deceptive. Why even mention a 30 day refund if does not apply to membership renewals? Their practices seem predatory and abusive as I was not allowed to escalate further when I called and ask for an exception since I canceled a day after and I had not used their services in the few hrs that lapsed. I'm also now being forced to keep a service I do not want nor intend to use.

  Business Response

  Date: 03/11/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on January 19, 2024, you signed up for a 14-day free trial to BODi. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Unfortunately,you did not contact us prior to the charge to opt out of the subscription,therefore your subscription renewed per the Terms and Conditions.
  
  Your subscription renewed on February 3, 2024, and you cancelled on February 4,2024.
  You will continue to have access until February 3, 2025.
  
  Our Money Back Guarantee FAQ explains:
  
  Memberships that started with a free trial are not eligible for our 30-Day Money Back Guarantee. To avoid being charged, cancel within the free trial period.
  
  During the cancellation flow when selecting the Remove Access Immediately option, it mentions excluding free trials.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th 2024 I woke up to an alert from Paypal saying I was charged $127 from Beachbody. I instantly panicked because I could not understand how the membership was renewed if I went into the system the week before to cancel it. I called immediately, while on the phone I logged into my Beachbody account and I saw that it was still active. I was so confused. How? if last week I hit cancel membership. I clicked cancel membership and that's when I realized why it didn't go through the first time. It does not automatically cancel it for you it prompts another option which you cannot see on the phone unless you scroll down. I was devasted. I hit cancel again while on the phone and was honest and explained the situation. I had no order confirmation for the cancelation because I did not know I needed one. I just assumed that because I hit cancel it went through. They advised me to fill out a policy dispute form but they were very clear if it was not an error on their part it would not be approved. I am so disappointed in their lack of understanding or humanism. It was a human error. The only thing I could prove was a screenshot from my phone that I logged in specifically into my Beachbody account and went to settings on Feb 27th, 2024. Days before it was scheduled to renew. They refused to refund me and to add insult to injury they offered be 10% off as an incentive to keep my partnership with them.

  Business Response

  Date: 03/12/2024

  Hello *********,
  
  Upon reviewing your account, we have confirmed that on September 4,2023, you purchased a semi-annual BODi membership during our Labor Day sale. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals, which required you to cancel the membership to prevent future charges and eliminate access.
  
  Our records show that the BODi prebill email notification was sent to your email address on file on February 1, 2024. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BODi membership renewed March 4, 2024. The annual BODi membership was cancelled on March 4, 2024. You will continue to have access until September 4, 2024.
  We were unable to locate any prior cancellation requests for the semi-annual BODi membership.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21393971
  
  I am rejecting this response because: I understand the policy very clear. I provided screenshots explaining that I logged into my beachbody account to cancel my membership. I clicked "cancel membership" and assumed it went through. I thought it was a simple click of a button. But the way the website is displayed on a phone I did not realize that it did not go through. The only way I knew was when I woke up that same morning to a message that I was charged $127 for 6 months. The thought of being charged $127 for 6 months when you have a package for 12 months for $149 made my stomach turn. We are not in good place financially and this was the very thing I was trying to avoid by canceling my membership on February 27th, 2024. It was also insulting to offer 10% off as a way to keep me as a customer. I have been loyal to BB for over 10years but this experience has left a very bad taste in my mouth as far as your customer service is concerned. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/20/2024

  Hello *********,

  We have processed a refund for your recent annual BODi renewal on March 20, 2024 as a one-time courtesy.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

   

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered that my membership to this company "automatically" renewed when I had already canceled the product. When I discovered the charge on my credit card statement, I contacted the company. The charge had occurred on my November statement, but I hadn't had a chance to review any of my statements until now since I had been dealing with the sickness and death of my father in law. When I contacted the company, they would not return my money because it was out of the 30 day window. They referred to an email sent in November about "Upgrades to my Membership" as being my notice of renewal, however there is no mention of my membership renewing and I never received any email or contact of my card being charged. I have not even used this product since May of 2023 and have no intention of using it again. Their communication is extremely deceptive and provides no clear intent of what they are planning to do and I would like to get my membership fee refunded to me on my original payment method.

  Business Response

  Date: 03/04/2024

  Hello *****,

  We have processed a refund for your recent annual BODi renewal on March 4, 2024 as a one-time courtesy.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/24 *** auto-renewal processed in the amount of $89 for the on-demand workout streaming service. I went to the website and cancelled the subscription with the option to not keep the membership services for the following 3 months. Thinking I would be able to get a refund because the language of the cancellation page made it seem as though that was the case. My husband passed and I was a homemaker so I am without income at this time. I reached out to see about the time frame of the refund process and was sent automated text messages that it would be processed within 3-5 days. At no point until I was able to speak to an a representative was it clear that I was not going to get a refund and still not have access to the membership services for which they charged. This seems to me unreasonable, if renewals are not allowed to be refunded the option to cancel without continued service should not be available or the policy should be stated in plain language above that option. I truly cannot afford to give a company money for nothing at this time.

  Business Response

  Date: 03/05/2024

  Hello ********,

  When cancelling your BODi membership, you are presented with two options. The Cancel Auto-Renewaloption explains that you will have access until the end of your current billing cycle. The Remove access Immediately option explains that if you are within 30-days of your initial sign-up you would receive a refund. This information is outlined during the cancellation process.

  Upon reviewing your account, we have confirmed that your initial sign up was on January 5, 2021,when you signed up for a 14-day free trial to Beachbody On Demand.

  Our records show that the quarterly BODi prebill email notification was sent to your email address on file on December 27, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  Your quarterly BODi membership renewed on January 20, 2024. The quarterly BODi membership was cancelled on January 22, 2024. You will continue to have access until April 20,2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize this company to keep my card on file nor an auto renewal. Their representative took care of this order. They have charged me again and requested and called twice for a refund and completed a form, so far no response Info is as follows:Order # ********* Hydrate 40-servings tub Bioactive Collagen Peptides 28-servings tub Lemon Energize 32 single-serve stick packs Go-and-********** en_US

  Business Response

  Date: 03/01/2024

  Hello ****,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???
  
  On January 24, 2024, you purchased a Total Solution Pack. Your package included a monthly Go-and-Glow package and an annual BODi BOGO membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals and shipments, which required you to cancel the membership or subscription to prevent future charges and eliminate access.
  
  On February 24, 2024, your monthly Go-and-Glow subscription processed due to no prior cancellation requests.
  
  Your monthly Go-and-Glow subscription was cancelled on February 24, 2024. No further charges will be processed.
  
  On February 29, 2024, a refund was processed for the Go-and-Glow order. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 03/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The only issue I have is their rep is the one making these mistakes.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a 14 day trial for their online workouts and never used it. I canceled on the 14th day but was still charged and they said they cant refund me. I do not want access to something I dont use. I want my money back. It is theft if I am not using the services and should be given a choice.

  Business Response

  Date: 02/28/2024

  Hello ******,

  We have processed a refund for your annual BODi renewal as a one-time courtesy on February 28, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi