Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company uses disingenuous and unethical practices. I cancelled the service after receiving my December credit card statement in mid-January. They never notified me that my subscription was renewed nor that they charged me nearly double for a service I only used twice the year before. They send a tremendous amount of junk mail soliciting additional products that leads to everything becoming junk mail they send. After I cancelled it they refused to refund me. I spoke to my credit card and they found in my favor then Beachbody claimed I used the service 2/1/24 which is impossible since I cancelled my service. There for they are asking the credit company to reverse my refund claiming I used the service which I did not. They are unethical and they do not use fair business practices. This company should not continue to be allowed to be in business,

  Business Response

  Date: 02/27/2024

  Hello *******,

  We have issued a refund for your most recent annual BODi renewal on February 27, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really dont know what I purchased from this company. I saw a charge on my credit card & disputed it. They claim I bought something. They show an email address I havent had for almost 2 years. My credit card will not give me my $ back because this company claims I accepted something on line. I would not have put in an old email address!!! They claim I authorized this and I absolutely did not. This is fraud. I have no account and no way to login & cancel as they recommend that I do.

  Business Response

  Date: 02/26/2024

  Hello *****,
  
  Your Openfit subscription was transferred to BODi during the Openfit/BODi migration. Communication was sent to all Openfit subscribers prior to the merger.
  
  Upon reviewing our systems, we have confirmed your annual BODi membership renewed on January 11,2024. Your annual BODi membership was cancelled on February 13, 2024.
  
  On February 13, 2024, a refund was processed for the annual BODi renewal.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They automatically billed me without sending ANY notification that they were doing this. Unfortunately I just found this out when doing my yearly personal bookkeeping.

  Business Response

  Date: 02/26/2024

  Hello *****,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???
  
  Upon reviewing your account, we have confirmed that on April 4, 2021, you purchased an annual Beachbody On Demand membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals, which required you to cancel the membership to prevent future charges and eliminate access.
  
  Your annual Beachbody On Demand membership continued to renew due to no prior cancellation requests received.
  Our records show that the BODi upgrade email notification was sent to your email address on file on February 28, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BODi membership renewed on April 4, 2023. The annual BODi membership was cancelled on February 21, 2024. You will continue to have access until April 4, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21328441
  
  I am rejecting this response. Please provide proof that an email concerning renewal was sent EACH year since I began with you. I do not see it in my mail.
  
  Sincerely,
  
  ******************

  Business Response

  Date: 03/01/2024

  Hello *****,

  Our records show that the BODi upgrade email notification was sent to your email address on file on February 28, 2023. Subject titled, Upgrading your membership important changes! Based on a detailed review of your account, the email notification was opened/viewed three times on February 28, 2023.

  Your annual BODi membership renewed on April 4, 2023. The annual BODi membership was cancelled on February 21, 2024. You will continue to have access until April 4,2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/6/24 I was billed for a BODi annual membership. I never received a notification from the company that a renewal would be occurring. Upon seeing the charge I cancelled the membership on the same day. I reached out to the company to inquire about a refund but was told the membership policy did not permit a refund. I filed a policy dispute with the company but this was denied. Also, since I cancelled the membership, I no longer have access to the product as stated on my account. Finally, the credit card used to bill the renewal fee was out of date and I have not updated the companys website with my new credit card information. Thus, I feel this was a fraudulent charge. When I contacted the company and explained all of this they said I could fill out a second dispute form but said it would be denied which suggests they are not even willing to act in good faith to resolve a legitimate customer dispute.

  Business Response

  Date: 02/26/2024

  Hello ******,
  
  Our records show that the BOD+BODi prebill notification was sent to your email address on file on January 5, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  
  Your annual BOD+BODi membership renewed on February 6, 2024. Your annual BODi membership was cancelled on the same day. You will continue to have access until February 6, 2025.
  
  Note: Your payment method being cancelled, or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two unauthorized charges on my husband's **** statement from PPL Beachbody. January 2, 2024 in the amount of $74.97 and October 2, 2024 in the amount of $89.00.We have never done business with this company.Additionally, the company's contact number and website are structured such that trying to report unauthorized charges simply cycles me around and around. It appears that there is no internal ********************* likely by design.

  Business Response

  Date: 02/26/2024

  Hello ****,
  
  We have thoroughly reviewed your account and order details.
  
  Our records indicate that you signed up for a 14-day free trial to Team Beachbody. The terms & conditions advised that the membership would auto-renew if not cancelled within the trial period.
  The good news is, well be granting you a one-time exception and have process a refund for the two charges you have mentioned. Your access has been cancelled and a one-time refund has been credited to your bank.
  
  Please allow 5 business days for your financial institution to process the refund. If you dont see the credit to your account after 5 business days, please contact your financial institution for additional information on when the credit will post.
  
  Regarding our customer support website when you go through the flow for your contact reason, at the end of the flow youre presented with the options to contact us via Chat or Phone.
  
  Noting your account as issue resolved.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my online/digital Beach Body membership in 2022, however, am still being charged quarterly for their membership. This subscription does not show up under my apple ID as it was cancelled. Charges of $74.91 on 1/31/23; $89 on 4/30/2023, $89 on 7/31/2023, 10/31/2023 and 2/1/2024 have been charged to my credit card. This membership was cancelled, therefore, should not be getting charged for this...Could also be a charge for January 2024 but have not seen it yet.Thank you.***********************

  Business Response

  Date: 02/21/2024

  Hello ****,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???

  Upon reviewing your account, we have confirmed that on December 26, 2019 you purchased a monthly Beachbody On Demand membership via Apple. On August 3, 2021, your monthly Beachbody On Demand membership was cancelled via Apple.

  Upon further reviewing your account, we have confirmed that on January 16, 2022, you signed up for a 14-day free trial to Beachbody On Demand on our website. After the 14-day free trial, the subscription would renew every three months until cancelled as outlined in the terms and conditions upon purchase. Like all subscriptions,Beachbody On Demand will renew regardless of usage until you cancel. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your membership to prevent future charges and eliminate access.

  We were unable to locate prior cancellation requests for this membership. Your quarterly BODi membership was successfully cancelled on February 18, 2024. No further charges will be processed.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Beach Body for a refund as the renewed price for the year was not what I was quoted. I was referred to go on line and did so. I canceled in January (my renewal was in December). I was told I would receive a refund, however, I never received any refund. They charged me $179.00 and are refusing to give me anything back. They stated I needed to cancel by January 10th, however, I was told on the phone I had until the 30th of January. So they are keeping my money as the person I talked to this time said I had to cancel by January 10th. Even if that was the case, it does not seem right to keep my entire payment that I am not using. I would like my refund as I was told the renewal price would be $99.00 and it was $179.00.

  Business Response

  Date: 02/21/2024

  Hello *****,
  
  Upon reviewing your account, we have confirmed that on December 10, 2022, you purchased an annual Beachbody On Demand membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals, which required you to cancel the membership to prevent future charges and eliminate access.
  
  Our records show that the BODi upgrade notification was sent to your email address on file on November 5, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  
  Your annual BODi membership renewed on December 10, 2023. Your annual BODi membership was cancelled on January 25, ****. You will continue to have access until December 10, ****.
  
  Please note, when cancelling your BODi membership, you are presented with two options. The Cancel Auto-Renewal option explains that you will have access until the end of your current billing cycle. The Remove access Immediately option explains that if you are within 30-days of your initial sign-up you would receive a refund.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi
  

  
  

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find the response is acceptable and I will just not use or promote this business in the future. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership on February 12, 2023. I realized I did not use BeachBody or "BODi" as they call it now and decided I did not want to renew my membership. On the morning of Monday, February 12, **** I went into my account and cancelled my membership.I went into my bank account later that day and saw that **** took out another yearly membership fee of $191.00 even after my membership was cancelled earlier that morning. I contacted **** and filled out their "Policy Dispute" form as well as contacted their Corporate Escalation team and have been told you cannot cancel your membership AND get a refund, this is their policy, even though I cancelled on the day of renewal prior to any funds being removed from my account. The company refunded me $17.07 for the additional $17.07 they charged for the PPL*TBB Business SVC fee. Why are they willing to refund one but not the other? They agree I cancelled on time, but only for the smaller dollar amount?So now I am out $191 AND I cannot even use the membership I paid for. If I pay $191, and the company will not refund me the money, I want to at least get my years worth of service, but I'm being denied that as well. Either refund me or allow me to use the service I'm paying for.

  Business Response

  Date: 02/21/2024

  Hello ******,
  
  We have processed a refund on February 21, ****. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the refund is received. I need to allow for processing time to be sure I receive the refund. Thank you for your assistance.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up in Jan 2021 we had a fine experience with our coach and the process. When it came time to renew in 2022 we opted out and canceled online.According to Beachbody and their predatory practice, we did not cancel the Auto-Renew feature and only canceled one portion of our membership.We were then charged for an annual subscription in 2022 and 2023 and only recently found the charges when it was charged in 2024.Upon calling and requesting refunds as the account went completely unused for 3 years, they've opted to only refund the 2024 payment and determined our case is closed. When you go to a cancellation page on a website, there should only be one cancellation option and one screen with the option to cancel all services.The fact that Beachbody has multiple places to cancel services is unfair to the average consumer.

  Business Response

  Date: 02/20/2024

  Hello ****,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???
  
  Upon further review of the account in question, we have confirmed that the charges are on an additional account not associated with your information. Here is a summary of the account history.
  
  On January 26, 2021,you purchased a 30-day Breakaway Total Solution Pack. Your package included a monthly Performance Stack, a 30-day free trial to Nutrition Plus membership, a Business Starter Kit (Partner Account), and an annual Beachbody On Demand membership. When you placed the order, you checked the box to accept the Terms and Conditions.Within those terms you agreed to automatic renewals, which required you to cancel the membership to prevent future charges and eliminate access.
  
  On February 18, 2021, you contacted customer support requesting the cancellation of your monthly Performance Stack, Nutrition Plus membership and Partner account. All subscriptions and memberships were cancelled as requested. The Beachbody On Demand membership remained active due to no prior cancellation requests.

  Our records show that the BODi prebill email notification was sent to your email address on file on December 22, 2023. At the time you had the ability to manage your membership prior to the renewal date.

  Your annual BODi membership renewed on January 26, 2024. The annual BODi membership was cancelled on February 01, 2024. A refund was processed on February 1, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription with Beachbody on Demand and they renewed my membership with NO email ahead of time like most companies give saying something like "Your membership will renew in X amount of days". It was $179 of my hard earned money and I cancelled the renewal within 3 days after it renewed. They gave me NO money back and when I tried to do the online chat they sent me a bunch of ridiculous links and said "this chat is closing now." and ended the conversation before I could even finish. Not only did they renew my membership without telling me, but then when I tried to speak to someone about it-- TERRIBLE CUSTOMER SERVICE!

  Business Response

  Date: 02/20/2024

  Hello ******,
  
  We have thoroughly reviewed your complaint, account details and customer service contacts.???
  On January 27, 2023, you purchased a Total Solution Pack. Your package included a monthly subscription of Shakeology Vanilla Vegan bags and an annual BOD+BODi membership. When you placed the order, you, checked the box to accept the Terms and Conditions.Within those terms you agreed to automatic renewals and monthly shipments,which required you to cancel the membership or subscription to prevent future charges and eliminate access.
  You cancelled your Shakeology Vanilla Bags on April 28, 2023 online via self-service. Your annual BOD+BODi membership continued to renew due to no prior cancellation requests received.
  Our records show that the ******** prebill email notification was sent to your email address on file on December 28, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BOD+BODi membership renewed on January 27, 2024. The annual BOD+BODi membership was cancelled on January 31, 2024. You will continue to have access until January 27, 2025.
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi