Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for the annual Bodi Subscription on 3/3/24. I Immediately went online to cancel this on 3/11/24, as I had called last year (3/19/23) to have it cancelled and apparantly all the representative did at that time was cancel my go and glow subscription, and not the Bodi subscription like I asked. I cancelled once again this year on 3/11/24. When I did this, the system said anything cancelled within 30 days would be refunded. I was clearly within that time frame. **** is refusing to refund me stating I didn't cancel last year, and they sent a pre-bill notification this year. I never received that email. They are also not taking responsibility for their employee's error last year. Instead I am out $188.85. I filed a dispute, and they disregarded all the info I sent regarding the request last year, and apparantly the 30 days does not apply either -Even though I cancelled within 8 days. I know I specifically cancelled this in 2023 because they refused to refund me at that time, but stated it was cancelled and I could use until March of 2024. I logged in to check, and I had lost all access to the workouts even though it was paid for. They told me it was because I cancelled it. They reinstated so I could use the app until the subscription ran out in 2024, but it appears instead they reinstated my subscription auto renew despite my original request to cancel altogether. Unfortunate that their error last year has now cost me additional money for an app I will not even use. The quality of the workouts and app has significatly declined while the cost keeps going up. Charging me for something I have already asked to have cancelled over a year ago seems completely unfair, and poor business sense. This was their error to begin with.

  Business Response

  Date: 03/18/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 2, 2023, you purchased a Total Solution Pack. Your package included a Go and Glow monthly subscription and an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  On March 19, 2023, you cancelled your Go and Glow monthly subscription online via self-service. The annual BODi membership remained active due to no prior cancellation requests.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership renewed on March 02, 2024, and you cancelled on March 11,2024.
  
  You will continue to have access until March 2, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21428092
  
  I am rejecting this response because:  As I've stated numerous times.  I called to cancel the annual subscription.  They keep saying I only cancelled the Go and Glow.  That is not the case.  I realize that is what their system shows, but that is not what was requested.  Their employee either made a mistake, or misunderstood, and they continue to not take any accountability.  I called because I had requested it to be cancelled - and I lost all access to the online BODI workouts.  I had already been charged, but could not access the workouts at all.  I called and verified I did indeed want it cancelled in 2023 but should still have access since I did pay for the year.  I was told it was taken care of, my access was reinstated, and was told it would NOT be renewed.  Obviously that is not what was actually done.  I realize they show I only cancelled the Go and Glow but I specifically called to cancel the online subscription in 2023 and get everything resolved because of the lack of access - their employee did NOT do that, and did NOT notate correctly, and they will not take accountability for their error.  Fortunately I will not have to deal with this company moving forward.  I have other friends who have also had similar issues with misinformation and billing issues.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/20/2024

  Hello ******,
  We were unable to locate any previous contacts with Customer Support via phone, chat or SMS Text requesting the cancellation of your annual BODi membership.
  You will continue to have access until March 02, 2025.
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  Sincerely,
  BODi

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a year program with Beachbody that includes a 30 day trial, the ability to cancel within the 30 days and get a refund. I went online and cancelled my membership at the end of the trail, but within the 30 days. I never received a refund or a confirmation number, so I called a couple days later to inquire. I was told my plan was still active and there was nothing to be done since it was now 3 days past the 30 days. When I pushed further I was told I could file a "policy dispute form". I completed the form with the documentation I had. Since I never received a confirmation, one of the reasons I was calling, I included a screenshot of my computers history showing that I have accessed their website on 3/5/24 (my cancellation date). My claim was denied.I feel I had provided enough proof that cancelling on 3/5/24 was my intended purpose. I gave them a couple days for a confirmation/refund to come and when I didn't I called. Now I am out of the payment because there seems to be a glitch in their system with not processing my cancellation.

  Business Response

  Date: 03/18/2024

  Hello *****,

  We have issued a refund for your annual BODi membership purchase on March 18, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first annual auto renewal of my BODi subscription under Beachbody was charged to my account 3/7/24 after the initial sign up.on 3/7/2023. I have not used the service for the majority of the initial 12 month subscription and planned to cancel the membership prior to auto renewal. However in Feb my family experienced the loss of my father unexpectedly our world has been thoroughly rocked. I noticed the charge when reviewing my statement this month and promptly called to cancel the subscription and was informed no refunds are possible with no exceptions. I was provided a dispute form but after the absolute rock wall of a response coupled with the verbiage on the dispute form I was scared to submit my extenuating circumstance as I would be forgoing any other recourse. With the mental strain of my loss this subscription has been the last thing on my mind. This is a plea to refund the amount the auto renewal. I now have my mother to care for long term and the added expenses of all of these events are just mounting. I have been a member previously and have stopped and started before but this level of callus treatment of a customer just seems so wrong. Order Date: March 07, 2023 Order Number: STORE_546970253

  Business Response

  Date: 03/14/2024

  Hello *****,

  We have issued a refund on March 14, 2024 for the recent annual BODi renewal.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a recurring issue. For the second year in a row I have tried to cancel the BeachBody On Demand membership, only to be auto-charged again the next year.Last year (around March 2023) I canceled my BeachBody On Demand membership as I realized they automatically upgraded it to their most expensive plan. They told me that I had to read the Terms and Conditions and could not cancel it until March 2024, but that they went ahead and canceled it for me. I then realized that I paid for the whole year but was unable to access the content online. I then inquired about that in July 2023 via their chat online and the agent assured me that I would not be charged again in ************************************* to use the remainder of the service period.Lo and behold, this past weekend I noticed the recurring charge went through on my credit card and I logged in online to cancel it myself. After I inquired with their customer service, I was informed that since I signed the contract, I could not get out of it. But that I could complete a dispute form that they will investigate within 5 business days. Since I do not have any records or backup of the chat feature on their app, I have to take their word for whatever they say. They responded back within *************************************************************************************** and I am now stuck with this membership till March 2025 - no refund issued.This is very disappointing to me especially since they should have it on record that I have tried to get out of this membership more than twice already. While I love the programs, I am starting to think this is a nightmare to get out of their membership. This is a very sneaky way of doing business as no auto-renewal email reminders are sent to users to warn you of the upcoming charge.

  Business Response

  Date: 03/18/2024

  Hello ****,

  We have issued a refund on March 18, 2024 for your recent annual BODi renewal.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased BODi in January 2024 and only used it a few times before I was badly injured during one of the workouts. I contacted customer service two days after the 31 day cancellation period and kindly asked that they refund the $179 that I spent. I am unable to workout now because of my back injury and want my hard earned money returned to me. I would greatly appreciate if they could make this one time exception and help me out.

  Business Response

  Date: 03/15/2024

  Hello *****,
  We attempted to reach you on March 14, 2024, to speak with you regarding your concerns.
  Please contact us at the phone number provided via email for additional assistance.
  Sincerely,
  BODi

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for a free trial subscription, and I know for sure I canceled the subscription and free trial because I didnt even use the program one day. It wasnt for me. They charged my account $193.77. I requested to cancel the charge, but the thing about it is theres no way for me to email someone to get a refund. I do not want to call and deal with high pressure sales. They make it a pain and hassle to cancel, plus they charged me and I did not approve it.

  Business Response

  Date: 03/13/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on February 24, 2024, you signed up for a 14-day free trial to BODi. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Unfortunately,you did not contact us prior to the charge to opt out of the subscription,therefore your subscription renewed per the Terms and Conditions.
  
  Your subscription renewed on March 10, 2024, and you cancelled on the same day.
  You will continue to have access until March 10, 2025.
  
  Our Money Back Guarantee FAQ explains:
  
  Memberships that started with a free trial are not eligible for our 30-Day Money Back Guarantee. To avoid being charged, cancel within the free trial period.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21415651
  
  I am rejecting this response because: I canceled my subscription. Why would your company charge me for a subscription I am saying I do not want? 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/20/2024

  Hello *****,
  Your annual BODi membership renewed on March 10, 2024. Memberships that started with a free trial are not eligible for our 30-Day Money Back Guarantee. To avoid being charged, the membership should have been cancelled within the free trial period.
  Digital renewals are not eligible for a refund as explained on our Money Back Guarantee FAQ.
  Please view the following Money Back Guarantee FAQ for additional details:****************************************************************************.
  Sincerely,
  BODi

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21415651
  
  I am rejecting this response because: I obviously canceled the membership, and didnt even use it during the free trial. The moment I canceled that is the moment I told you that you do not have permission to debit my account which you did AFTER I canceled. Its a terrible business that wont refund an unsatisfied customer. All I can do is tell everyone I meet how horrible the company is, and I will. This is why you have such a terrible BBB rating. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/11/2024, Bodi charged an annual fee with no warning or additional information. I have requested a refund as I no longer need this service. Companies should be sure to send a heads up email to these charges. A practice of giving no warning is a poor way to manage business. From my understanding, cancelling the membership does not guarantee a refund of money even though I have cancelled.

  Business Response

  Date: 03/13/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on March 11, 2023, you purchased a Total Solution Pack.Your package included a monthly Performance Stack, an annual BODi membership and a Preferred Customer membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  On May 10, 2023, you cancelled the monthly Performance Stack online via self-service. The Preferred Customer membership and annual BODi membership remained active due to no prior cancellation requests.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Unfortunately,you did not contact us prior to the charge to opt out of the subscription,therefore your subscription renewed per the Terms and Conditions.
  
  Your Preferred Customer membership and annual BODi membership renewed on March 11, 2024,and you cancelled on the same day.
  
  You will continue to have access to BODi until March 11, 2025.
  
  Our Money Back Guarantee FAQ explains:
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:03/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for this I went through a coach and specifically asked if this was a one time payment. I was told yes and made the payment. I used the program a little but after a while I wasnt really interested so I hadnt logged in. I look at my bank statement to see a charge of $189! I went to the website and it said 12 month renewal I cancelled same day because I had no idea I would be charged that much and had no idea about a renewal. Its giving bait and switch and I am so annoyed. There was no email reminding of a renewal coming up or anything of the sort and clearly that was on purpose.

  Business Response

  Date: 03/13/2024

  Hello *******,
  
  Upon reviewing your account, we have confirmed that on March 9,2023, you purchased Total Solution Pack. Your package included a monthly Go and Glow subscription and an annual BODi membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals, which required you to cancel the membership to prevent future charges and eliminate access.
  
  On March 23, 2023, you cancelled the monthly Go and Glow subscription online via self-service. The annual BODi membership remained active.
  
  Our records show that the BODi prebill email notification was sent to your email address on file on February 6, 2024. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BODi membership renewed March 9, 2024, The annual BODi membership was cancelled on the same day. You will continue to have access until March 9, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time I signed on March 6 2023. I tried product and didn't like it. I never saught reimbursement for the first year as I had tried the videos. I did however cancel (what I thought) was the membership. Turns out I had only cancelled the Shakeology and supplement part, not the yearly videos. They never sent me an email 30 days prior to let me know the auto renewal was about to be charged, which their site says they will do (photo attached). I'm now seeing this is a common issue with them. Even the coach that is through them said she's had complaints about this issue and she herself hadn't received an email about her renewal. The week prior to the auto renewal I was unable to sign onto their site. Once I finally was able to sign on, their membership section continued to tell me it was "under maintenance". I'll attach photos of this. Their FAQ section would give me a black screen with error codes (photo attached). Then they charged me March 6th $215 + Tax for a total of $240.80 (photo attached). Right in their return email when i sent them all my concerns and screenshots to prove my claims, they sent me a screenshot telling me I agreed to $119.88 for annual renewal and they csnt reimburse me, yet I was charged $215 plus tax. I wrote the company and provided screenshots of their errors, the fact I never received an email prior to the charge as their site states, the total they charged me was not what was agreed upon a year ago, and how I had cancelled back in March 2023 but turns out it was only shakeology. They did not look at anything, wrote me back and stated they won't provide reimbursement but will cancel my membership. Also, I have not used any services since May 2023.

  Business Response

  Date: 03/13/2024

  Hello ********,

  We have issued a refund for the most recent BODi charge on March 13, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  My hope is that in the future, your company can be more flexible with your customers instead of automated responses that are strict and robotic. I appreciate the refund, but will not be returning to this company.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#********* I subscribed to Beach body in May of 2021. I used the subscription for the first year and then stopped using it. When the renewal emails were sent indicating that the service doubled in price (from $119 to $240), I was dealing with a the death of my uncle and 2 friends, a separation, a move, and being laid off. I missed the emails as a result. The last 3 years have been brutal personally and professionally, and my mental health has suffered greatly. I only just discovered the $240 charge while getting my taxes ready for 2023. I paid for 2 years plus double the second year and I'd like a refund for the final year. I've emailed Beach body, called them, and filed a report on their site. They've rejected every request. This is a lot of money for me and I would have never agreed to paying double the price had I not been dealing with such an abundance of grief. There are almost 600 complaints on this site. I work in user experience and when there's this many people saying the same thing, the problem isn't with your users. It would be nice to see some accountability, humanity, and caring in their responses to these complaints. They obviously didn't communicate this 100% increase in fees well. If you need proof of the death of 3 friends/family members, or my separation and layoff, I can provide message screenshots of everything.

  Business Response

  Date: 03/13/2024

  Hello *******,
  
  Upon reviewing your account, we have confirmed that on May 5, 2021,you purchased an annual Beachbody On Demand membership. When you placed the order, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals, which required you to cancel the membership to prevent future charges and eliminate access.
  
  Our records show that the BODi prebill email notification was sent to your email address on file on March 31, 2023. At the time you had the ability to manage your membership prior to the renewal date.
  Your annual BODi membership renewed May 5, 2023. The annual BODi membership was cancelled on January 29, 2024. You will continue to have access until May 5, 2024.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21407444
  
  I am rejecting this response because I know about the 30-day window to request a refund, but I was unaware that I had been charged double because of the reasons I've explained 3 previous times. I was behind on email due to the death of my uncle, the death of 2 friends, a separation, and a move. Beach Body's response has been cold, canned, and inflexible. They're definitely not a company that cares. They doubled their prices, I missed the memo for very good reasons, and once I discovered the charge and asked for an exception, they've not shown that they care about me as an individual way. They're unwilling to budge on their policy when I was dealing with overwhelming grief. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/21/2024

  Hello *******,

  We are truly sorry about what you have experienced. However, as previously explained, our records show that the annual BODi prebill notification was sent to your email address on file on February 11, 2024.
  The membership was not cancelled prior to the renewal. Per our Money Back Guarantee policy, digital renewals do not qualify for a refund.

  Sincerely,
  BODi