Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The merchant provides an annual subscription to on-line fitness classes. 35 days prior to the renewal, they send one renewal notice indicating that the service will be "upgraded" with a new fee that is almost double what the consumer paid the previous year. One day into the renewal when I noticed the charge on my credit card and I go to cancel the subscription, they refuse to refund or prorate the amount. The merchant's actions are completely predatory. What is preventing them from "upgrading" the service to a fee that is 10X the previous year?

  Business Response

  Date: 03/21/2024

  Hello *****,

  We have followed up with you via the email address on file.

  We will consider this issue resolved.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a 14 day trial for their online workouts and used it twice. I canceled just a few hours after the 14th day but was still charged and they said they cant refund me. I was not given a heads up that it was going to charge and come out of my account causing my account to over draft. I do not want access to something I don't use. I want my money back. It is theft if I am not using the services and should be given a choice.

  Business Response

  Date: 03/20/2024

  Hello ******,

  We have issued a refund for your recent annual BODi membership.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for beach body through a representative who purposefully was untruthful to lock me into long term commitment of yearly renewals & monthly purchases of shakeology. I tried reaching out to customer service to resolve the issues of false advertising and entrapment and was led on wild goose chases between departments. When I tried not paying for the shakeology (because I couldnt cancel the order on the website, because I was lied to) - the orders went through anyways & caused me hundreds of dollars of late fees. The company has caused undue amounts of emotional & financial stress.

  Business Response

  Date: 03/20/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that your monthly Shakeology Triple combo packets were cancelled on January 19, 2022. Your Preferred Customer membership was cancelled on January 20, 2022. Your annual BODi membership was cancelled on January 06,2024.
  All previous Shakeology orders on your account are outside of our 30-day Money Back Guarantee timeframe.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For nutritional products or bundles, the 30-day Money Back guarantee window starts from the date of delivery. All returns require a return authorization (RA) within 30 days of being delivered to be eligible for a refund. No refunds will be issued without an RA. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21452619
  
  I am rejecting this response because:

  It does not address the main issue. I was LIED to when I signed up. I clarified with my representative that there was NO monthly or annual commitments. When I realized I had been lied to, I tried to cancel and realized I had been SCAMMED into shelling out hundreds of dollars.
  

  I only signed up to help a friend and instead caused myself financial stress because I could not exit the *** SCHEME.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/21/2024

  Hello ******,
  Your previously purchased memberships and subscriptions are outside of our Money Back Guarantee. Our customers are required to agree to the terms and conditions regarding auto renewals and monthly shipments upon purchase as there are required check boxes prior to completing the purchase.
  Also, we send a preship email 7-days prior to the next scheduled Shakeology order shipment. At the time you had the ability to cancel the subscription prior to the next shipment.
  For nutritional products or bundles, the 30-day MBG window starts from the date of delivery. All returns require a return authorization (RA) within 30 days of being delivered to be eligible for a refund. No refunds will be issued without an RA. Please view the following money back guarantee FAQ for additional details:****************************************************************************.
  Sincerely,
  BODi

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21452619
  
  I am rejecting this response because:
  

  I agreed to be a member for 1 price, it was not disclosed that I was required to buy shakology MONTHLY and continuous annual fees. When I tried canceling, it would not allow me for 2 YEARS. I signed up to help a friend start a business, turned out to be an MLM SCHEME. The only response to this complaint is automated replies based upon entrapment marketing techniques. It is obvious this company is devoid of respect and morals of a legitimate business strategy.

   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/18/2024 I noticed a charge for $192.65 from Beachbody. As someone who rarely used it to begin with, it made most sense to cancel. I knew I no longer needed the membership. I assumed since it had been only hours of them charging me, they would gladly provide me with a refund. That was not the case. When calling customer service the lady informed me that I would not get a refund due to it being out of the 30 day window, and they dont provide refunds for auto renewal customers. She continued by saying that I needed to plead my case in a email she would send over and that there was no way to speak with a manager. She indicated I would only have one chance so I should be thorough and provide as much information as possible. I also was made aware that I was paying 60% more than most people. They stated because they sent me an email reminding me of the autopay, (which was never sent) and I didnt cancel, they would not refund me. This company is very deceptive and immoral. Here is how they responded Response By Email (******) (03/18/2024 11:19 AM)Hi ****,Thank you for submitting your request.We have thoroughly reviewed your exception request, account details and customer service contacts.Your membership for BODi has been cancelled as of 03/18/2024. As a result, you will no longer receive any additional charges. You will continue to have access until 03/18/2025.Our system shows that we sent you a Pre-Bill notification email on 2/15/2024.Subject Line: Your next year of results with BODi!As of March 2nd, 2023, BOD standalone membership is not available for purchase. BOD+BODi is now BODi. This upgrade is going to give you all of our amazing content in one membership. Brand new programs every month, two healthy eating plans so you can follow the one that fits you best, and mindset support to help you feel good every dayonly on BODi. For annual BODi membership you will be charged $179(+ applicable ta

  Business Response

  Date: 03/20/2024

  Hello ****,

  Upon reviewing your account, we have confirmed that on March 18, 2020, you purchased a Total Solution Pack. Your package included an annual Beachbody On Demand membership and a monthly Shakeology Vanilla subscription. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  On May 09, 2020, you cancelled your monthly Shakeology Vanilla subscription. Your annual Beachbody On Demand membership remained active due to no prior cancellation requests received.
  
  Your annual BODi membership renewed on March 18, 2024. Your annual BODi membership was cancelled on March 18, 2024.  Our records show that the annual BODi prebill email was sent to your email address on file on February 15, 2024.
  
  You will continue to have access until March 18, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21450977
  
  I am rejecting this response because: According to Beachbody, they sent a email on 2/26/2024 to remind me of autopay.. Nothing was sent!  I looked through my spam and trash. There is nothing. They did this to me last year as well, and I let it go. Furthermore, when I noticed the money was taken out of my account I called immediately after to cancel. The services were never used and wont be. Additionally, I am paying 60% more than most people. This is fraud and If I have to start a class action lawsuit, I sure will! I want my money back! 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/25/2024

  Hello ****,
  
  BODi sends prebill notifications approximately 30-days prior to the next scheduled renewal to the registered email address on file.
  
  We were unable to locate any calls, chats, sms texts requesting a cancellation prior to the renewal date.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  
  Sincerely,
  BODi

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21450977
  
  I am rejecting this response because: I never received a notification. Neither have many others. This is very unprofessional. You dont even allow customers to speak to a manager via telephone. I want my money back. I have been a customer for almost 4 years and the last three years I rarely used the subscription. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company apparently merged with a company I had a free membership with. They then charged my credit card $179 for a membership I never wanted or authorized. I have filed a dispute but now had to cancel my card because I didn't even know who they were. This should be illegal.

  Business Response

  Date: 03/20/2024

  Hello April,
  
  Your Openfit subscription was transferred to BODi during the Openfit/BODi migration in July 2022.Communication was sent to all Openfit subscribers prior to the merger.
  
  Upon reviewing our systems, we have confirmed your annual BODi membership renewed on March 13,2024. Your annual BODi membership was cancelled on March 19, 2024.
  
  You will continue to have access until March 15, 2025.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Beachbody.com membership for over 4 years. I believe the company is now Bodi. On February 25, I noticed an auto-renewal charge for my annual subscription service. I wasn't aware that I had opted-in for an auto-renewal membership, but nevertheless, I immediately cancelled my membership on the same day I was charged. See uploaded document. I have tried contacting the company numerous times but never get a response. My account shows there is no active membership status. I am asking for a full refund of $179. This is unacceptable business practice. Thank you for your assistance BBB!!!!

  Business Response

  Date: 03/18/2024

  Hello ******,

  We have confirmed that a refund was already processed for your recent annual BODi renewal on March 16, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is unethical and uses bullying practices to think consumers will not fight for their money. I called to cancel my service the day after receiving a charge to my credit card. They never notified me that my subscription was renewed nor that they charged me nearly double for a service I NEVER used the year before. The phone rep said I would have to complete Policy Dispute Claim online and that she had no Managers or Bosses or anyone of authority working that I could speak to WHAT??? So the Rep I spoke with doesn't work for anyone????. . . Once completed It was denied and sent with erroneous and FALSE allegations they sent me an email on 02/11/24 and it was opened on 02/12/24 LIES - I never received an email nor opened an email from them. They refused to refund me and sent the email from a NONreply email account of course and have no active emails you can reply to. They are unethical and they do not use fair business practices. This company should not continue to be allowed to be in business it is sad they are still able to continue this line of deceit!!!!

  Business Response

  Date: 03/19/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on March, 2024, your annual BODi membership renewed. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Unfortunately,you did not contact us prior to the charge to opt out of the subscription,therefore your subscription renewed per the Terms and Conditions.
  
  You will continue to have access until March 14, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21440857
  
  I am rejecting this response because: your scam artists - i have lost count on how many people have complained about your business ethics and how many of your own "coaches" have been brain washed into your scam - DISGUSTING!!!!!  We will see you on Dateline - 20/20 - or 48 hours one day - - - -    
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  Hello *****,
  As previously mentioned in our correspondence, our records show that the BODi prebill email notification was sent to your email address on file on February 11, 2024.
  Membership renewals are not eligible for a money-back guarantee. You will continue to have access until March 14, 2025.
  Sincerely,
  BODi

• Initial Complaint

  Date:03/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription in June 2023 due to a high risk pregnancy and being unable to workout. I received a confirmation page saying it was canceled but didnt think to take a screenshot of it. Fast forward to March 15 2024 and I receive a charge on my debit card for a subscription renewal. I immediately contact bodi customer service who direct me to file a policy dispute. I file the dispute and get a response back same day stating that they cancelled my subscription but will not be refunding my money because they sent a renewal email that I opened on 3 separate occasions- I never received this email they claim I did and I hadnt opened a bodi email since I cancelled the subscription and was unable to workout anyways. They also spam you with emails so that if I did receive the email it would have been buried in spam or I would have to sort through and thoroughly read several emails.

  Business Response

  Date: 03/19/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on March 14, 2023, you purchased an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership renewed on March 14, 2024. Your annual BODi membership was cancelled on March 15, 2024.  Our records show that the annual BODi prebill email was sent to your email address on file on February 11, 2024. Our records also show that the email was opened and viewed three times.
  
  You will continue to have access until March 14, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21440605
  
  I am rejecting this response because: I cancelled the subscription in June of 2023. I did not receive or open any email from you regarding a subscription renewal and the only emails I have from bodi are SPAM emails that are sent at least once a day, sometimes 2 per day. I contacted Bodi customer service within 24 hours of the charge which is WELL within the 30 day cancellation policy and you can look up in your records and see that I am also being charged for a subscription that I do not and medically CANNOT use. This is highly unethical business practice and I will be forwarding this information to my lawyer and I will also be disputing the charge with my bank. I will also inform everyone on my social media platforms about this and how unethical Bodi business practice is. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/21/2024

  Hello *****,
  
  Your annual BODi membership renewed on March 14, 2024. As previously explained, our records show that the BODi prebill email notification was sent to your email address on file on February 11, 2024.
  
  Upon further reviewing your account, we have no records of a previous cancellation attempt.
  
  Digital renewals are not eligible for a refund as explained on our Money Back Guarantee FAQ.
  Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21440605
  
  I am rejecting this response because: I canceled the subscription and it showed cancelled on my end. If I hadnt cancelled the subscription it would have been available for me to do so when I saw the charge and logged in and clicked on manage subscriptions- there were no subscriptions there for me to manage. It was not there because I cancelled in June 2023. Your company SPAMS customers with emails so that important emails are missed, and the email you claim to have sent regarding a renewal was never received by me. This is fraudulent and unethical business practice. It is a subscription that I do not and MEDICALLY cannot use. I was trying to resolve this issue directly with your company in hopes that you would correct your wrongdoing but it seems that you are unwilling to do the right thing in this situation. I will be forwarding all information to my lawyer and will be contacting my bank to dispute this FRADULENT charge. From all of the complaints that I have seen on here it seems that you pick and choose who you refund when it comes to your policies, however you refuse to refund a customer who medically cannot use a subscription that was previously cancelled.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed recently that Beachbody has taken out ****** from my credit card on March 13th 2024 without my consent. I didn't realize this membership I had renewed yearly automatically, I called today Thursday March 14th and asked for a Refund, the lady on the phone said that this membership isn't able to be refunded but she didn't specify why. I do not use this platform anymore and I'm sure they can see I'm never on it, she said it would be canceled so that it doesn't happen again on March of 2025. This doesn't help the situation currently and I'll be sure not to connect with there services again. Especially Knowing I let them know the very next day when I noticed the withdrawal( today) one day after the payment was out and still they wouldn't refund it, to me that isnt right.

  Business Response

  Date: 03/18/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 13, 2023, you purchased a Total Solution Pack. Your package included a Shake and Hustle monthly subscription and an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  On March 14, 2023, you cancelled your monthly Shake and Hustle subscription online via self-service.
  
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership renewed on March 13, 2024. Your annual BODi membership was cancelled on March 14, 2024.  Our records show that the annual BODi prebill email was sent to your email address on file on February 10, 2024.
  
  You will continue to have access until March 13, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi
  

  
  

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2nd 2024 they auto charged my card almost $200. On March 10th I cancelled and the website site said there was refund if cancelled within 30 days. No refund was issued. When I called to inquire I was advised I didnt qualify for a refund. Why would the website under my account say 30 day refund if my anccount wasnt eligible for it?

  Business Response

  Date: 03/18/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 2, 2024, your annual BODi membership renewed. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership was cancelled on March 10, 2024.  Our records show that the annual BODi prebill email was sent to your email address on file on January 30, 2024.
  
  You will continue to have access until March 2, 2025.
  
  The Cancel Auto-Renewal option explains that you will have access until the end of your current billing cycle. The Remove access Immediately option explains that if you are within 30-days of your initial sign-up you would receive a refund. This information is outlined during the cancellation process.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21433827
  
  I am rejecting this response because:

  The option for a 30 day money back guarantee should not have been on my account if I wasnt eligible for it.

  They also said I got a renewal reminder email that I never received. 
  

  I dont agree with their decision and find that this is very poor customer service. Were all human and were all prone to making a mistake or misunderstanding a situation. Which is what happened - I wasnt aware my account would auto charge this year because my coach was changed. I thought that meant my membership would end at the end of this cycle because I didnt want a different coach. They refuse to offer ANY option to help me fix this misunderstanding. From such a large company I would expect better costumer service. Instead they continually refuse to offer any assistance. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/20/2024

  Hello ******,
  Your annual BODi membership renewed on March 2, 2024. Our records show that the BODi prebill email notification was sent to your email address on file on January 30, 2024. At the time you had the ability to manage your membership prior to the renewal date.
  Digital renewals are not eligible for a refund as explained on our Money Back Guarantee FAQ.
  Please view the following Money Back Guarantee FAQ for additional details:****************************************************************************.
  Sincerely,
  BODi

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21433827
  
  I understand theyre refusing to refund me and it seems there is nothing I can do about it. I want it documented that I am NOT happy with the resolution. 

  
  
  Sincerely,
  
  ***************************