Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refusal to refund with misleading 30 day policy of online subscription on initial term.

  Business Response

  Date: 01/06/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on December 31, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

  Because your annual BODi membership (previously Beachbody On Demand) was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual BODi prebill email was sent to your email address on file on November 29, 2024. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Our records indicate there were no previous cancellation requests received for the annual BODi membership, thus the continued renewing of the subscription.

  Your annual BODi membership was cancelled on January 03, 2025. You will continue to have access until December 31, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:12/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered 10/31/2024 Order#********* Total:$958.90 Order Date: 09/02/2024 I have contacted the company multiple times about this order. The delivery service I paid for was not complete, the bike was left half assembled in my living room and I paid for complete delivery. Additionally, as I was getting ready to present this bike for Christmas, and had to finish assembling it, I noticed I was missing the cord for the monitor that powers the bike in addition to the heart rate monitor a small piece that plugs into the back. I contacted the company 3 separate times in attempt to resolve the issue and they have refused to help me. The bike is under warranty although that shouldnt matter because this is their mistake.

  Business Response

  Date: 01/08/2025

  Hello Kaitlyn,

  We have followed up with you regarding your concerns at the email address on file.

  We sincerely apologize for the inconvenience caused.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22751972
  
  I am rejecting this response because: no resolution has been made. ***** offered a small coupon for not providing a part for a $900+ order. This is not acceptable. I have been messaging you via email and text since December 20th. Ive responded to you and I am constantly sent in a circle, just as I am now. All I want is the power cord for the bike I purchased that you did not provide. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/15/2025

  Hello Kaitlyn,

  We have received an update and confirmed that your internal power cord was processed on January *******. Please allow additional time to receive the order as there has been a delay due to the California wildfires.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22751972
  
  I am rejecting this response because:the company sent me HALF of the requested cord. I specifically requested the cord that runs to the bike to power the monitor and plugs into the wall. I was sent a cord that plugs into the bank, no bank, which is an essential part to this cord and the part the plugs into the bike. It has been a month since my inquiry. Additionally after further inspection of the bike, I see where the bank plugs in is faulted. I noticed this due to buying my own bank after extended wait time and the company being very uncooperative with the simple request for a COMPLETE cord., yay another cost on my part due to the company. I was instructed to remove  the rubber grommet on the base and it is clear the connection is disrupted all other. Now I believe I may need a new bike entirely. I am so discouraged and disappointed in this companies complete lack of customer service at this point I would prefer a complete refund for the bike. They refuse to send a COMPLETE cord for a bike under warranty, no wonder why they sent me a broken bike. Ive had this bike for months AND I CAN NOT EVEN USE IT STILL. 1) it wasnt completely assembled during arrival as I was charged for. 2) its missing a cord
  3) the company sends an incomplete cord (no bank) 4) the port where the bank plugs in does not have complete connection. Over $900 and they are absolutely horrendous. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/24/2025

  Hello Kaitlyn,

  We are truly sorry for your experience.

  We have followed up with you via the email address on file for additional assistance.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22751972
  
  I am rejecting this response because: the bike still does not work. This has been over a month and I am so tired of dealing with this company. First they dont send me a necessary piece for the bike to work, second they send a piece of the cord, and third the bike still does not work. I paid an exceptional amount of money to be inconvenienced by them consistently. Terrible service and equally terrible products & they take no responsibility for their wrongdoings 

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my subscription was cancelled last year. I then received a charge this year for the thing I cancelled the year before. They are telling me I am out of luck and there are no refunds available. They stole from me and it was super slimy!

  Business Response

  Date: 01/06/2025

  Hello Alyssa,

  Upon reviewing your account, we have confirmed that on December 26, 2022, you purchased an annual Beachbody On Demand membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.
  Because your annual BODi membership (previously Beachbody On Demand) was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual BODi prebill email was sent to your email address on file on November 24, 2024. We have confirmed that the email was opened/viewed on November 24,2024.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual BODi membership renewed on December 26, 2024. Your annual **** membership was cancelled on December 28, 2024. You will continue to have access until December 26, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an annual membership renewal based on the quality of service the **** membership was providing. ******* through the membership Bodi changed their entire business structure and stopped producing weekly recording cycling sessions. **** also stopped providing workouts with top music hits and went to elevator music. There is not an option to have my membership refunded even though I have cancelled it.

  Business Response

  Date: 01/03/2025

  Hello *******,

  Upon reviewing your account, we have confirmed that on July 01, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled. 

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on May 30, 2024. Our records show the email was opened/viewed on May 30, 2024. The subject is titled, Your next year of results with ****.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership was cancelled on December 30, 2024. You will continue to have access until July 01, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** charged me $179 for their annual membership. When I called to cancel before the charges posted, they stated their memberships are nonrefundable. I filed a dispute with their team online and it was denied within ***************************************************************************************************** about my annual membership. In which I have screenshots to prove that I not only called them but also did not open any email from them. I am filing this complaint because I am now on hold with their team where they keep telling me there is no one to talk with that can discuss this matter with me. I have asked for a new email to discuss this or to talk with a manager and the representative states they do not have anyone.

  Business Response

  Date: 12/30/2024

  Hello *******,

  Upon reviewing your account, we have confirmed the following details:

               You signed up for a 14-day free trial to an annual BODi membership on October 30, 2023

               During enrollment, it was clear that the **** membership would renew at the regular $179 pricing (plus applicable taxes) if not cancelled before the 14-day free trial ends. You may view these details by viewing your order confirmation email that was sent to your email address on file on October 30, 2023

               Per the terms, BODi would renew unless you cancelled you did not cancel, so it continued to renew

               On November 14, 2023, your annual **** membership renewed due to the 14-day free trial not being cancelled. The renewal was in the amount of $179

               A BODi prebill email was sent to your email address on file on October 13, 2024, 30-days prior to your billing

               SUBJECT: Your Next Year of Results With BODi

               The email was sent to the Gmail address that you entered at enrollment

              The billing occurred on November 14, 2024. Per the terms, youre required to cancel prior to the renewal/billing

               We reviewed your contact history and can confirm that you contacted us after the billing occurred. Based on the call recording, it sounds like on your side it reflected as pending. On our side, the billing had already occurred as you did not cancel per the terms that you opted into at sign-up

  For your records, the subscription is cancelled and will no longer auto-renew. Your paid access is available through November 14, 2025.

  Thanks,
  BODi Support
  

  
  

• Initial Complaint

  Date:12/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a renewal date with my card that Ive never put in my account and some how got charged for it. I had an old card on file that expired. When I tried to get that refunded, they said I am not eligible

  Business Response

  Date: 12/26/2024

  Hello Soleinys,

  On December 21, 2024,your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted to at the time of enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on November 19, 2024. Our systems show that the email was opened/viewed on November 19, 2024. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Note: Your payment method being cancelled or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.

  Your annual **** membership was cancelled on December 25, 2024. You will continue to have access until December 21, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won't go into detail like others have. I've been a Beachbody member since the beginning of 2019, and before that, I purchased the 21 day fix DVD set. I knew about the auto renewal, I just forgot to cancel in time. I've made quite a few purchases from BODi since and I am hoping that this one time my escalated request for a refund be granted. It's just too expensive for my life right now. I am eating better and keeping active, I just cannot afford this his renewed membership right now. It hit me at the worst time. Please, help me out.

  Business Response

  Date: 12/23/2024

  Hello ******,

  On December 10, 2023, you purchased a Total Solution Pack. Your package included a monthly Shake and Hustle subscription and an annual **** membership. During your enrollment, you opted in to the terms & conditions that outlined this subscription will automatically renew until cancelled.

  On December 11, 2023, you cancelled the Shake and Hustle subscription online via self-service.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted to at the time of enrollment.

  Our records show that an annual BODi prebill email was sent to your email address on file on November 08, 2024. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual BODi membership renewed on December 10, 2024. Your annual **** membership was cancelled on December 16, 2024. You will continue to have access until December 10, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased a subscription to **** when I already have a subscription. I don't want a refund, I just want to combine the two subscriptions. THERE IS NOT AN ACTIVE CUSTOMER SUPPORT PHONE LINE OR EMAIL FOR THE COMPANY. YOU CANNOT CONTACT CUSTOMER SUPPORT! The only support available that I could find is a FAQ link. I don't think it is ethical for a company to have no customer service available.

  Business Response

  Date: 12/20/2024

  Hello *******,
  
  Upon reviewing our systems, we have confirmed that you have two separate BODi membership accounts. One account was purchased through ****, and another membership was purchased through ******
  
  Currently, we do not have the option to combine the two accounts as they are separate subscriptions.
  
  It appears the Apple BODi membership was purchased on December 15, 2024. You may cancel that subscription as it is still within our money back guarantee timeframe for initial purchases.
  
  You may also locate our contact options by visiting ************.
  
  Sincerely,
  BODi Support 
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a BODi bike studio on September 1, 2024 with a delivery date of September 28, 2024. I decided that I wanted to return the bike with in the 30 day window, with the return request being submitted on Oct. 27, 2024. It was scheduled to be picked up on November 16 by their shipping company ***. I was issued a refund on November 17 for the total of $985.14 which was my purchase price. I reached out to the company on November 20 to verify that my return was processed because I had not received it, even though on my BODi account it showed that it was processed. I was told that it would take 5-7 business days and that I could check with my credit card account to see if it was pending, it was not. I waited until after the Thanksgiving holiday, still checking my account daily. I called on December 2 to inquire about my refund again. This time I was told that there had been an issue with my refund and that he would have to submit a request to the "backoffice" team for them to reprocess the refund. I called today, Dec. 4 to verify that the refund was "reprocessed" and the representative indicated that it had been processed on November 17, after going back and forth with him about the fact that I have not actually received my refund yet they have the bike back I decided to both contact my credit card company AND file a complaint. I am highly disappointed in ****, I love their online platform and have been a member for a number of years. I have never had an issue like this and wish that they would do the right thing by returning my funds AND train their ***** either it was processed correctly or it wasn't. The fact that the story kept changing is frustrating and a waste of my time.

  Business Response

  Date: 12/12/2024

  Hello Shamone,
  
  Upon reviewing your account, we have confirmed that you have filed a dispute with your financial institution. Please allow additional time for an update from your financial institution.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 11/29/2024 I had been a member on Beachbody, and didn't receive an auto-renew notice. Like many customers, that is very frustrating to me due to the fact that $188.15 is a lot of money that I didn't realize was going to be taken out. Had I had a warning, I could have cancelled the subscription. This is not a product I would recommend to anyone for the fact that they don't give you a heads up about the auto draft, regardless if we okay it when we signed up for the program 1 year prior, or however long we have been using it. A lot happens in one year for me, or anyone for that matter, to remember that the auto renewal is coming up. Beachbody should honor the money-back guarantee that they advertise on their website for the new subscription, or any tangible product you purchase from them. If someone like myself, cancels the subscription within the 30 day window after the renewal occurs, we should get our money back since there wasn't a reminder email or a heads up text telling us that almost $200 is going to be drawn from our account. This withdrawal took me by surprise and is honestly making me sick to my stomach because there was no warning.

  Business Response

  Date: 12/09/2024

  Hello ********,

  Upon reviewing our systems,we have confirmed that the annual BODi prebill email was sent to your email address on file on October 26, 2024. The subject is titled, Reminder, your BODi subscription is renewing soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  We were unable to locate any previous cancellation requests via Phone or Online.

  Your annual BODi membership renewed on November 27, 2024. Your annual **** membership was cancelled on December 04, 2024, via self-service. You will continue to have access until November 27, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support