Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted and paid for an order in full on 10/31/2024 and was told the order would ship and receive within 6-8 weeks. It has now been 10 weeks without a word from the company. After many attempts trying to use their text message customer service platform there has been zero information gained and I feel I have been scammed. I would either like my order as stated or a full refund. All that has been stated is that it has been escalated within the company which is the same response I got last week and the week before that. It has gone nowhere and I feel that's going to be the response otherwise.

  Business Response

  Date: 01/13/2025

  Hello ******,

  Upon reviewing our systems, your Bike is currently scheduled to deliver on January 17, 2025.

  We apologize for the inconvenience caused.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription in December 2024 after I had cancelled in September 2024. When I cancelled, I got a notification that I would be able to use the app through my cancellation period and I would not be on renewal. I just looked through my charges and I see a 95$ charge for "renewal" and tried to contact to get this fixed. They claim I never cancelled and disconnected from contact without helping me. I went in to app to cancel (again) because I am still showing as a repeat customer despite not using this app since July 2024. So I am unable to remove my credit card information from this account even after I have cancelled- red flags all over!!!I have been recommending your services all year and now i will be vehemently letting people know you dont serve your customers- you just serve yourselves.

  Business Response

  Date: 01/13/2025

  Hello *******,

  Upon reviewing your account, we have confirmed that on December 16, 2024, your quarterly BODi membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

  Our records indicate there were no previous cancellation requests received for the quarterly BODi membership, thus the continued renewing of the subscription.

  Your quarterly BODi membership renewed on December 12, 2024. Your quarterly BODi membership was cancelled on January 09, 2025. You will continue to have access until March 16,2025.

  For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are unable to contact BODI Beachbody on any phone number supplied to us. The BBB phone number of ************ is no longer in service. ************ from Rocket Mortgage is no longer in service. **************** contact # of ************ is no longer in service. They do not respond to change of password requests so we cannot login to their site. They are essentially unreacghable so we cannot cancel our account. We have had to resort to blocking further payments on our Amex Card. We have been billed for something we have never used and would like a refund for at least part of the charges and for them to CANCEL our account! How they have an A+ rating, I will never understand

  Business Response

  Date: 01/13/2025

  
  Hello *******,
  
  Upon reviewing your account, we have confirmed that on June 16, 2018, you purchased a *** ***** DVD. The package also included a 14-day free trial to Beachbody On Demand. Like all subscriptions, **** will renew regardless of usage until you cancel. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your membership to prevent future charges and eliminate access.

  Because your quarterly BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records indicate there were no previous cancellation requests received for the quarterly BODi membership, thus the continued renewing of the subscription.

  Your quarterly BODi membership renewed on December 30, 2024. Your quarterly BODi membership was cancelled on January 13, 2025. You will continue to have access until March 30, 2025.

  Our customers have the option to contact support by visiting: ************. You also have the option to continue as guest.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********* and received it today. However, every time I turn the bike on it says "Invalid SN. Contact your IT administrator". There is no customer support phone number to troubleshoot and the ** chat bot was not able to help. I would like some troubleshooting help to get the bike up and running. If needed, I will submit a warranty claim however it keeps telling me I need to return the bike which will incur a $350 restocking fee. I do not want to return the bike- I just want to solve the problem and if I do need to return the bike it is NOT my fault I was sent a faulty product and I should not need to pay the restocking fee. I haven't even used the bike- it will NOT work. I need contact with somebody from the company to resolve this problem.

  Business Response

  Date: 01/08/2025

  Hello Coral,
  
  We have reached out to you via the email address on file for additional assistance.
  Please reply to the email that was sent to you on January 07, 2025.
  
  Sincerely,
  BODi Support

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22776330
  
  I am rejecting this response because :
  thank you for reaching out. I have replied to the email (yesterday) and am awaiting a response  I have rejected this response as I feel this will not resolve my problem as this is now day 3 with a broken bike being delivered. This matter will be resolved much quicker via phone call or responses to my email. 

  Sincerely,
  
  Coral *****

  Business Response

  Date: 01/13/2025

  Hello Coral,

  We see that you have contacted support on January 09, 2025. Our representatives were able to troubleshoot and resolve your issue.

  Please contact us if any further assistance is needed.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several programs from Beachbody, which I had been able to view and use on their streaming service because *** purchased them in addition to the membership for other workout programs in their library. Last year they changed their model and I now have zero access to the programs that I purchased. I purchased no less than nine programs. They are as follows:2b mindset 21 day fix *********************************************** force Country heat Focus t25 Piyo I am seeking a refund of all money paid since I have no access to my purchases since theyve changed the structure of their business model.These were all electronic purchases, made available within the platform after I purchased individual programs in addition to the platform fee which allowed viewing of other workout programs. Since the change that they made last year, I have zero visibility To my purchased programs.

  Business Response

  Date: 01/08/2025

  Hello *********,

  Upon reviewing your account, we have confirmed that you have purchased programs during our VIP Early Access.

  Reminder, VIP Early Access allows you to have exclusive access to upcoming programs that have not been released to the general public or general BODi members. VIP Early Access programs allow users with an active BODi membership to gain full access to new programs before it's made available to our library of workouts. 

  A BODi membership is required to access the VIP Early Access programs.We have confirmed that your annual BODi membership was cancelled on November 27, 2023.

  Currently, there is an option to purchase standalone digital programs. Please view the following FAQ for additional details ********************************************** digital purchased programs, a BODi membership is not required.

  Sincerely,
  BODi

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22776251
  
  I am rejecting this response because:

  VIP programs before their initial release are more expensive. I still purchased some programs as VIP pre-release not all programs purchased were VIP please issue refund. In 2024 I was still able to view and use the programs that I purchased.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 01/13/2025

  Hello *********,
  
  We have confirmed that you have previously purchased the Portion Fix program. This program can be accessed without a **** membership. However, all other programs purchased through the VIP Early Access require a BODi membership.
  
  Sincerely,
  BODi Support

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22776251
  
  I am rejecting this response because:

  My VIP purchases were before the switch to BODi. These were still purchases. I was able to access these programs in 2024. Please issue a refund as I cannot access my purchase. 

  
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 01/26/2025

  Hello *********,

  A BODi membership is required to access the VIP Early access programs that were previously purchased.

  These programs are now in the members library and a BODi membership is needed to view them.

  Sincerely,
  BODi

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22776251
  
  I am rejecting this response because:

  As I no longer have access to my paid programs I am requesting a refund. If this was a gym membership that I cancelled but I had paid for training sessions that I no longer had access to (because gym membership was cancelled), I would be getting a refund from the gym for the sessions. 
  I paid for programs regardless of them being VIP. These are paid. I no longer have access. This is the same difference.

  I dont believe my refund request is above and beyond. Its basic. Refund amount as stated previously.

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review isn't about the product itself, that was fine (while I used it). This review is about their awful customer service program, flawed in multiple ways listed below. First, I think it's shocking that a company can get away with doing renewal subscriptions without notifying you via email (or any contact method) Second, they raised their price in 2022. I received the email that the annual price would rise from $99 to $119.88 (fine). But then they raised it in 2023 to $179 with NO notification, so of course you don't know until it hits your statement.Third, I haven't used my subscription in over a year (I had a baby, thought I had canceled, apparently didn't because I got charged last year and now this year...). So now, I try to login to my account to cancel and the forgot password link is not sending me an email. Trust me, I've checked ALL the folders (my inbox has always been organized). I know the form is submitting because after a while it told me only 5 submissions could be accepted within 24 hours. But no email.Fourth, they have no functioning customer service phone number for you to get a hold of. Only AI chat bot or by text. I'm a millennial, but I still like to talk to a real person when I'm running into real issues about my account. Fifth, so we connected via text and they said they canceled my account. But they don't issue refunds (this is 7 days after I was charged). I can't believe they don't allow refund when they don't do renewal notifications. I requested to escalate my case and they closed the chat on me. **** - do better with your customer service team.

  Business Response

  Date: 01/08/2025

  Hello *****,

  We have followed up with you via the email address on file with additional details regarding your concerns.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned package on 12/16 via **** 1Z9L27T80392276225 Per **** Received by ************ has delivery verification on product returned.I never received a ************** has no phone number to contact customer service.

  Business Response

  Date: 01/08/2025

  Hello ********,

  Upon reviewing your account, we have confirmed that a refund was processed on January 06, 2025 for your returned package.

  Please allow five days to receive depending on your financial institution.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13 I signed up for a free trial for the **** subscription to check out and browse their workout programs. I had no intention of paying the fee. All of a sudden i see a charge on January 1st at 3 am of 200 dollars on my card. I did not authorize this payment, did not receive any prior notification that my card was going to be charged. I have tried reaching out but they seemingly dont have a phone you can contact them with. This is a dishonest business.

  Business Response

  Date: 01/07/2025

  Hello Sofia,

  Upon reviewing your account, we have confirmed that on December 13, 2024, you signed up for a 14-day free trial to BODi. After the 14-day free trial, the subscription would renew annually until cancelled as outlined in the terms and conditions upon purchase. Like all subscriptions, **** will renew regardless of usage until you cancel. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms, you agreed to automatic renewals which required you to cancel your membership to prevent future charges and eliminate access.

  Your annual BODi membership renewed after the 14-day free trial due to no prior cancellation requests received.

  Your annual BODi membership renewed on December 28, 2024. Your annual **** membership was cancelled on January 01, 2025. You will continue to have access until December 28, 2025.
  
  Were unable to approve your request for a refund outside of our money back guarantee period due to the following policy:
  
  Subscriptions that start with a free trial are not covered. To avoid being charged, cancel within the free trial period. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi Support

• Initial Complaint

  Date:01/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - they charged my credit card for annual renewal (at a rate double sign on) without notice - I believed I had cancelled the full membership months prior, but apparently had only cancelled the shakes portion - when contacted they refused to reverse the charge even though they can see I havent used their services in months.- while I do understand that I should have done more thorough research to be sure it was fully cancelled, I think they are in the wrong to refuse to refund. The only other time Ive done something similar is with ******, and they fully refunded my money when they could see I havent used the services. Maybe Im wrong but a quick ****** search shows this is common practice for them. Due to this, I truly believe thats poor business practice and needs to be reported for others to be aware.

  Business Response

  Date: 01/07/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on December 27, 2023, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription and an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled. The terms explicitly explained that the annual **** membership would renew at the standard $179 pricing (plus applicable taxes).

  On May 17, 2024, you cancelled the monthly Shakeology subscription online via self-service.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on November 25, 2024. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Our records indicate there were no previous cancellation requests received for the annual BODi membership, thus the continued renewing of the subscription.

  Your annual BODi membership renewed on December 27, 2024. Your annual **** membership was cancelled on January 02, 2025. You will continue to have access until December 27, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22768576
  
  I am rejecting this response because:

  same pasted response with dates copied from every other same complaint. Good to know my mistake cost me $200 for unused services. Do better. This is bad business 

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 01/13/2025

  Hello ****,
  
  As previously explained, you cancelled your Shakeology subscription on May 17, 2024, online via self-service. We did not receive any cancellation requests for the annual **** membership.
  
  Our records show that the annual **** prebill email was sent to your email address on file on November 25, 2024. At the time you had the ability to manage your membership prior to the next scheduled renewal.
  
  Your annual BODi membership was cancelled on January 02, 2025.
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  
  

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our membership in 2023, which was a monthly ***** charge. We then got charged $179 membership renewal (annual) in December of 2023, despite never approving the change, or the charge (again, we cancelled our membership). We removed our credit card from on file with them as well at this ******** again, this year, despite us cancelling, we were charged $179 for a renewal again. We contacted them on the same day the renewal charge hit our credit card, and while they did cancel our membership (again), they REFUSED to refund us the $179 renewal (that we NEVER approved to begin with, and cancelled last year). They said a reminder email was sent out AND opened by us the same time it was sent. We found it in our spam folder, and of course, we never had opened it, so them saying we did was a lie.This is fraud, and was also reported to the ***. There are dozens of other complaints online of this exact same problem.We filed a chargeback with our credit card company after they refused to refund and have received our money back from the credit card company (this happened very quickly, indicating the credit card company is aware of the issue).

  Business Response

  Date: 01/07/2025

  Hello *******,

  Upon reviewing your account, we have confirmed that on December 30, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms &conditions that outlined this subscription will automatically renew until cancelled.

  Please note, the monthly **** membership was a separate subscription from the annual **** membership. The monthly **** membership was cancelled on our end on November 25, 2023, due to the membership being discontinued.

  Because your annual **** membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual BODi prebill email was sent to your email address on file on November 28, 2024. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Our records indicate there were no previous cancellation requests received for the annual BODi membership, thus the continued renewing of the subscription.

  Your annual BODi membership was cancelled on December 30, 2024. You will continue to have access until December 30, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22767757
  
  I am rejecting this response because:
  Your account of the situation isnt true, or accurate. We cancelled our membership, which was monthly. Our membership status showed as cancelled.  
  You creating a new annual membership and billing us for that (without authorization), isnt legal.
  You also claimed that a reminder was sent and opens by us at exactly the same time (as youve said to everyone).  This is clearly not true.

  Despite all this, we saw the unauthorized charge for 2025 renewal, and within minutes of that charge hitting our credit card, contacted you to request reversal since it was never approved and we had cancelled our membership.  You refused, stating your policy we signed said renewals arent refundable.  
  No service was requested, no service was provided, and we made clear we cancelled last year (which you now admitted to) and had no idea we would be charged again, so refunding us the same day for something we hadnt even had time to use yet is something any reputable company would have done.  You then lied and said we had read the reminder email, which we later found in our spam folder (unread of course). 
  Please correct your error, own up to your faults here, and refund us (and the hundreds of others youre doing this to).

  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/13/2025

  Hello *******,
  
  As previously explained, the monthly BODi membership was cancelled on our end as the membership was discontinued. However, the annual BODi (previously Beachbody On Demand) membership remained active due to no prior cancellation requests received.
  
  Your annual BODi membership was cancelled on December 30, 2024. You will continue to have access until December 30, 2025. 
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22767757
  
  I am rejecting this response because:
  You keep repeating the same canned response as if that is somehow relevant.  I (and the hundreds of others youve given the same response to) understand what you are saying just fine, but are rejecting it because you arent being truthful.  The hundreds of identical incidents supports this as well.  A reputable business would admit their error and culpability in any errors or misunderstandings arising from their actions.  Such a business would not hesitate to refund an annual membership that was disputed the SAME DAY as it was renewed, regardless of any terms since no services had yet been delivered or used for the year which said membership renewal was billing in advance for.
  Such a business would also not lie that reminder emails we sent and read in the same second (to everyone disputing) since such isnt possible.

  Its Like youve been hacked and taken over by an overseas scam company.
  You have fake accounts on social media trying to do damage control by repeating the same nonsense  too.  Thankfully the sheer numbers of people this is happening to is overcoming your attempts at fraud.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/21/2025

  Hi *******,

  Again, the annual BODi prebill email was sent to your email address on file on November 28, 2024, and it was opened/viewed on November 28, 2024, January 03, 2025, and January 04,2025.

  Unfortunately, theres no additional recourse considering you were significantly outside of our money back guarantee policy when you contacted to cancel and request a refund.

  We have confirmed that you have already filed a dispute with your financial institution. If your bank determines that the charges on your account are within their policy, they generally have processes to help support you.

  Your paid access will continue to be available for consumption until December 30, 2025.

  Kindly,
  BODi Support

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22767757
  
  I am rejecting this response because:
  In your email to us you said the reminder email was sent at 9:07am on November 28th, and opened at 9:07am on November 28th.  This is obviously untrue, as it was in our spam.  We found it in our spam on Jan 3rd, the day you told us this, and that was the first time we had opened it.

  its so convenient that you leave out of all your responses to these hundreds of complaints that the reminder emails were all opened the same second after they were sent - a mathematical impossibility.

   

  
  Sincerely,
  
  ******* ******