Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $250 for a product called "Energize". When it arrived it was smashed all over the box. I sent pictures to the company. They were supposed to send me a reshipment.2 months later. I finally reached the company. They told me to fill out a form requesting either my money back Or the product. Today I received a Decline letter stating "Unfortunately, were unable to approve your exception for 2nd reshipment request. We noticed your 1st shipment order marked delivered on October 29, 2024. We recommend contacting your carrier. As a reminder, this decision is final and there is no additional recourse. Our agents do not have any additional information regarding this decision "So they took my money, won't refund and no way to contact them. This is steeling!

  Business Response

  Date: 12/06/2024

  Hello *********,

  We have reviewed your account details regarding the tracking information for your reshipment order that was processed on October 23, 2024. Upon reviewing the tracking details, it shows the reshipment was successfully delivered on October 29, 2024. The carrier also took a photo of the delivery, in which we have viewed and confirmed. You may further confirm this information by viewing the tracking information for the reshipment order.
  We have also followed with you via email with additional details.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership last year and they billed me again this year I want my money back They make it impossible to cancel online You jump through all these hoops and the choice that say in the frequently asked questions is not even there.They just don't want you to cancel They are trying to make you give up figuring it out.I have been working on this for an hour and a half.

  Business Response

  Date: 12/09/2024

  Hello ******,

  Upon reviewing your account, we have reviewed your contact with support that was placed on May *******, regarding an annual BODi membership connected with the information you have provided. That annual **** membership was cancelled on May 12, 2023.

  We have confirmed that you have a secondary account under a different email address.

  Our records show that an annual BODi prebill email was sent to your email address on file on July 30, 2024.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  We were unable to locate any previous cancellation requests via Phone or Online.

  Your annual **** membership renewed on August *******. Your annual **** membership was cancelled on October 22, 2024 via self-service. You will continue to have access until August 31, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support 

• Initial Complaint

  Date:11/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been charged for two consecutive years after cancelling my subscription to Beachbody. Both charges were disputed through my bank, however Beachbody provided that I had accessed their account with an IP address. Thats the only proof that theyre showing on a redacted form. Heres the current status of what is known/issues Im up against: I was charged in August 2023 and attempted to cancel the account soon after because I realized I no longer used the product, however I dont have email proof of cancellation. I was charged again in August 2024, which came as a surprise because I had remembered cancelling my subscription. Upon accessing the account, I noticed that there is an incorrect address listed to a state Ive never lived in, and a credit card that is not mine (however my card was still charged). I have email proof of cancelling my account the day I was charged again, August 12th 2024. I hadnt opened the email from them letting me know I was due for renewal until this afternoon, November 29th, 2024. After two attempts to get my money back, a credit card listed that is not mine, and an address listed that I have no association with, it feels like poor business practice to not refund a service I have no use.

  Business Response

  Date: 12/05/2024

  Hello *********,

  Upon reviewing your account, we have confirmed that on August 12, 2021, you purchased a 645 Shakeology and BOD Challenge Pack. Prior to completing your purchase, you were required to acknowledge the terms and conditions, which explained that your memberships and subscriptions would renew until you cancel. The terms and conditions explained that you would be billed monthly for the Shakeology subscription and annually for the Beachbody On Demand membership until cancelled.

  On September 11, 2021,you contacted customer support via chat support requesting the cancellation of the monthly Shakeology subscription. The Shakeology subscription was cancelled as requested.

  Because your annual Beachbody On Demand membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on July 11, 2024. The email was opened/viewed on July 11, 2024, and November 29, 2024.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  We were unable to locate any previous cancellation requests via Phone or Online.

  Your annual BODi membership renewed on August 12, 2024. Your annual **** membership was cancelled on September 03, 2024. You will continue to have access until August 12, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support 

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not happy with their billing practices and I see the same exact canned response to every complaint in regards to billing in here. If you do not cancel the membership before the due date you will NOT get a refund even if its before 30 days after the charge to your account. If this is a new purchase you get 30 days but if you have an existing account its not going to happen. I am pretty sure this is not a legal practice because any purchase in the ************* is supposed to have a refund period and that is a general protection that all consumers in ***************** are privy to. But somehow with these types of subscriptions they do not seem to have the consumer protection as a product that you got into a store make a purchase. I say for people who are looking to purchase this service go to the local Gym, or if you are getting one of the bikes go for ******* they have better customer service than BODI fitness does. I find it interesting that over ***************************************************************************************** court. I want a refund and not have to come to the BBB to tell others about my experience.

  Business Response

  Date: 12/02/2024

  Hello **********,

  After conducting a thorough review of our system, we were unable to locate any account with the information you have provided.

  If you feel your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately.

  You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally, they're able to take the appropriate action to protect your account.

  If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.

  Sincerely, 
  BODi
  

  
  

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22606719
  
  I am rejecting this response because:
  
  The account that this dispute is under ***** **** my wife's account *********************** The credit card # is being billed under my credit card which I would just file with them, and let you all deal with them but I am trying to give this company a chance to refund my Credit Card as I tried to do over the phone. I contacted this company well under 30 days after I found out I was billed to settle this charge that was unintentional.  600+ complaints here with the BBB almost all for the same reason may provide grounds to open for a class-action lawsuit for unfair business practices.  You are providing a 30 day money back guarantee to new customers but not customers whom are current members and whom are not fully aware that their account is in auto-renewal as the person on the phone explained to me after telling me that the company will not refund me. That could easily be argued as an unfair business practice. Furthermore, the website does not make it clear enough if a customer is even in an auto renewal status. I looked at my account I still can't 'Clearly' tell if this account is active or not. I am asking that my credit card be refunded the $179 that I was changed on 11/4/2024, that I did not authorize regardless if the site put me in Auto-Renewal or not. 
  
  Below is the information that this subscription is being billed to/under. 
  
  Order Number: 170089142
  
  ***************3641 MASTERCARD
  Expire: 02/2027
  Holder Name: ********** ****
  
  Bill to:
  MANDY ****
  --
  VACAVILLE
  **
  **
  95688
  
  Sincerely,
  
  Mandy & ********** ****

  Business Response

  Date: 12/05/2024

  Hello **********,
  
  On November 04, 2023, an order was placed for an annual BODi membership under your wifes account. Prior to purchasing the membership, you were required to accept the terms and conditions before completing the purchase. The terms and conditions specifically explained that you would be billed annually for the **** membership until cancelled.

  **** sends a prebill email 30-days prior to the next scheduled renewal. The annual **** prebill email was sent to the email address on file on October 03, 2024. Our records show the email was opened/viewed twice on October 03, 2024. At the time you had the ability to manage your membership prior to the next scheduled renewal.

  Your annual BODi membership renewed on November 04, 2024. Your annual **** membership was cancelled on November 26, 2024. You will continue to have access until November 04, 2025.

  You may check your memberships and subscriptions online via self-service to confirm your annual **** membership has been cancelled. A BODi cancellation email was also sent to the email address on file confirming the cancellation. This email was sent on November 26, 2024.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support 

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22606719
  
  I am rejecting this response because:
  
  First, I would like to thank you for notifying me that I have a potential security hole in my email that you can read opened messages. I will be investigating that, and I would like to also know where it states in your contact that by reading an email regardless of when its sent, that gives a company a confirmation that a service will be continued or not and had the legal right to bill a client? I o believe that is violates the digital click agreement or the clickwrap agreement, where I have not clicked a box.  You all want to keep arguing with your customers, and not offering them a reasonable refund, while you overlook the fact that you are stacking up complaints here in the BBB. If you want to keep arguing that you do not want to issue a refund that you also should understand that we as customer have the right to protest a business and tell others the kind of experience we have all had.  At some point, an attorney may pick this up and file a class action against your company.  1) You treat your new customers and your existing customers with two different refund policies. 2) you are indicating that either myself or my wife read an email that entitles your company to bill our account. 3) Your website is NOT clear rather if a customers statis is in a cancelled or active. In summary, your business practices are unfair, unusual and not comparable to other practices in your industry. You treat your existing customers differently and classify them unjustly. I am going to tell you I will keep this claim open, and I am going to consider reaching out to others to unite in a single voice because your customer service is very poor. 
  
  Sincerely,
  
  ********** & ***** ****

  Business Response

  Date: 12/12/2024

  Hello **********,
  
  Sorry to hear that you are rejecting our response. Based on your response, its clear that the discrepancy is between the account holder and card owner. Please see the account facts below
  
  During the creation of the account, it was abundantly clear that this was an auto renewing subscription. In fact, the user had to opt-in by checking a box.
  There was a secondary box the user checked acknowledging that they read and are agreeing to the terms.
  Furthermore, a subscription renewal notice was sent to the account holder ******* prior to the renewal, which we have confirmed was opened/viewed twice on 10/03/24.
  The notice contains explicit language that says this subscription will auto renew unless cancelled.
  Within the same renewal notice, there is language and hyperlink that links to the manage account page where if someone wanted to cancel, they would.
  
  To clarify and ensure alignment,
  
  BODi has one digital refund policy. A 30-day money back guarantee is provided on initial sign-*** to give the user the opportunity to try our ******************** risk free for the first 30-days. That policy is exhausted at day 31 of the subscription.
  Within our application, because the auto renew feature has been turned off (access is active through 11/04/25), there is currently no indication that this is a subscription (technically its no longer a subscription since auto renew has been cancelled. You have paid access through 11/04/25).
  
  We assure you that BODi is within its policy and followed the proper procedures at subscription enrollment and for auto renewal notification. We sincerely apologize for the communication breakdown between the account holder and card owner. This will be our last reply on this matter. We wish you the best on your fitness journey and hope that you all keep BODi in mind to support your fitness needs in the future.
  
  Thank You,
  
  BODi Support

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22606719
  
  I am rejecting this response because:
  
  Subject: Formal Rebuttal to Denial of Refund Request
  
  
  Thank you for your response. While I appreciate the explanation provided, I respectfully reject your decision not to issue a refund. Your practices appear to exhibit unfair business practices and potential violations of consumer protection laws, as outlined below:
  
  Inadequate Transparency Regarding Auto-Renewal
  While you claim that the subscription and auto-renewal terms were clear, I believe the implementation falls short of full compliance with consumer protection laws. In many jurisdictions, including ********** (California Auto Renewal Law), businesses must present clear, conspicuous notices about auto-renewal terms, cancellation procedures, and charges. The alleged notice sent on 10/03/24, though viewed, may not have been sufficiently clear or prominent, especially if the cancellation process was not intuitive or straightforward. That seems to be the case with over 600+ complaints that seem very similar reported here with the BBB and your company.  Also, in conjunction with the California Auto Renew Law, it is up to BODi to Prove that I clicked that box to auto-approve for affirmative consent.  In addition, I observe that the workflow/process on your website during the enrollment process, unfairly auto-checks that box which could be strongly argued that the user did not willfully select the auto renew box.  This is clearly an unfair business practice, and not as transparent as you claim or there would not be 600+ complaints for this very matter here at the BBB. 
  
  Unfair "No Refund After 30 Days" Policy
  Your rigid policy of denying refunds after 30 days, even when the subscription is canceled, unreasonably locks customers into unwanted charges. This practice can be interpreted as an unfair and deceptive business practice, especially since services extend far beyond the renewal date, and no pro-rata refund is offered.
  
  Discrepancy Between Account Holder and Card Owner
  Your reliance on the agreement made by the account holder, while the card owner disputes the charge, reflects a failure to verify ownership and ensure proper authorization. This undermines your claim of fair business practices and raises potential legal concerns regarding billing practices.
  
  Limited Communication and Poor Customer Resolution
  Your refusal to engage further demonstrates a lack of good faith in resolving this matter. Additionally, stating this will be your last reply does not absolve you of your responsibility to address customer grievances under applicable consumer protection laws.
  
  Potential Legal Non-Compliance
  I believe your policies and practices may violate the Restore Online Shoppers Confidence Act (ROSCA) and other laws governing subscription services and auto-renewals. Specifically:
  Failure to ensure the customers ongoing consent.
  Onerous cancellation and refund terms, which deter customers from recovering funds for unused services.
  
  Request for Immediate Resolution
  I request a full refund of the subscription amount. Failure to address this matter may result in the following actions:
  Filing a formal complaint with the ************************ (***) and my states Attorney Generals Office.
  Exploring legal options, including small claims court.
  Sharing my experience with the Better Business Bureau and consumer advocacy platforms to alert others to these practices.
  

  I am confident that resolving this matter amicably is in both our interests. Please reconsider your position and provide a refund within 10 business days to avoid escalation.
  Sincerely,
  ********** ****
  ********** ****

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was auto renewed for a membership I no longer wanted or was using. I do not recall or have been able to find any emails about the upcoming auto renewal. I was able to cancelled the membership but they would not refund the money even though it was only a couple days past the renewal. I filled out an exception form and it was denied. They sent a copy of what they said was a pre bill notice as a reason for the denial. I'm not able to find it in my emails and also from the picture they sent it is very deceiving. It does not resemble a pre-bill at all and a subject line that really doesn't allude to it being a pre-bill. This is a very shady business practice, especially for a $190 charge. It would be different if I was asking for my money months after the fact but it's only been days. Obviously greed is more important than customer service or doing the right thing

  Business Response

  Date: 11/26/2024

  Hello ******,
  
  Upon reviewing your account, we have confirmed that on November 02, 2023, you purchased a 14-day free trial into an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
  Our records show that an annual BODi prebill email was sent to your email address on file on October 16, 2024. 
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual BODi membership renewed on November 17, 2024. Your annual **** membership was cancelled on November 21, 2024. You will continue to have access until November 17, 2025.
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22593940
  
  I am rejecting this response because: I did not recieved the prebill notice that you claim. I checked all my email folders and it isn't there. This seems to be  common ccurance for your business. I would appreciate a refund for the renewal. Sending a couple discounts for product I don't even use did not make up for your company's poor communication and taking advantage of the situations.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/27/2024

  Hi ******,

  The annual BODi prebill email was sent to your email address on file on October 16, 2024. The prebill email provided details on your next scheduled renewal date. The email also included information on how to manage your memberships or subscriptions.

  Your paid subscription is active until November 17, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  
  BODi Support 

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $179.00 to renew my membership. I was never contacted about the renewal. I was told they sent me an email when I contacted ****. I received no email. I canceled it within 24 hours of the charge while it was still pending at my bank. I would like the membership canceled and the $179.00 refunded.

  Business Response

  Date: 11/26/2024

  Hello ******,
  
  Upon reviewing your account, we have confirmed that on November 20, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

  Our records show that an annual **** prebill email was sent to your email address on file on October 19, 2024. The subject is titled, Your next year of results with ****.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual BODi membership was cancelled on November 21, 2024. You will continue to have access until November 20, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22589620
  
  I am rejecting this response because: I never received the email. I am happy to send you re its of my received and deleted emails. I dont know how else to prove to you that I was not notified of the renewal. Please advise.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/05/2024

  Hi ******,

  The annual BODi prebill email was sent to your email address on file on October 19, 2024. The prebill email provided details on your next scheduled renewal date. The email also included information on how to manage your memberships or subscriptions.
  Your paid subscription is active until November 20, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support 

  
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 20, 2024 I received a charge on my bill for ****** for a subscription to a beach body library. I went to my dashboard and canceled immediately but there was no option for refund. I contacted customer service and the correspondence is below. I have been a loyal customer for a few years now and have ordered products from this company and have each of those receipts which I have never refuted. Beach Body claims they send out emails 30 days in advance to tell their partners and customers that they will incur charges for the yearly subscription. I did not receive that email in inbox, spam nor junk folder. I received the cancellation email immediately so that tells me that I am receiving correspondence with no issues. The last email I received from ** was in April 2024 demonstrating my charges for 21 day reset box I purchased. When I asked the *** when the email was sent they gave me an estimated date but said they could not see to confirm the email that they know it was sent. I then asked them for proof other than their word, as demonstrated from the screenshots of the conversation via text on their customer service. They stated that they were unable to refund me and they did not have the option to "see that record" and that they were "unable to find the exact date". The ***resentative changed the narrative that they did not have access to evidence but suddenly their team a was "able to confirm" the notification was sent and they would send me a confirmation copy. I have yet to receive any confirmation. Their expectation was the customer take their word for it even after I requested to see proof. If every customer was just given an estimated date the company believes a notice was sent out without having to provide proof this is a dangerous precedent for Beach Body legally. If you also notice, in the screenshots, it says "however, it might sent to you on 10/18/2024." Beach Body needs to make this right.

  Business Response

  Date: 11/26/2024

  Hello *******,

  Upon reviewing your account, we have confirmed that on November 19, 2024, your annual **** membership renewed. During your enrollment,you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

  Because your annual **** membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on October 18, 2024. Our records show the email was opened/viewed on October 18, 2024. The subject is titled,Your next year of results with ****.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual BODi membership was cancelled on November 20, 2024. You will continue to have access until November 19, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22585972
  
  I am rejecting this response because they did not send me any email and have provided no proof. If every customer was simply permitted to be told that they received something they did not then any business is free to be dishonest. I want a full refund. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/02/2024

  Hi *******,

  The annual BODi prebill email was sent to your email address on file on October 18, 2024. The prebill email provided details on your next scheduled renewal date. The email also included information on how to manage your memberships or subscriptions. Our records show that the email was opened/viewed on the same date.

  Your paid subscription is active until November 19, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22585972
  
  I am rejecting this response because Beach Body has not provided evidence and continually states that an email was sent. I provided screenshots of my correspondence, they have provided nothing other than statements.  Please provide me a way to leave them a review on bbb since they have zero interest in refunding my money. Beachbody has horrible reviews and it completely makes sense why. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an annual membership, however it did not send out an email notifying me before the charge nor send me an email that my card was charged. I saw it on my credit card summary, so I went and cancelled the account. They refuse to cancel it u til the next business cycle and will not give me a refund for the months remaining that I no longer want the service

  Business Response

  Date: 11/22/2024

  Hello ****,

  Upon reviewing your account, we have confirmed that on October 21, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on September 19, 2024. Our systems show the email was opened/viewed on September 19, 2024.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual BODi membership was cancelled on November 20, 2024. You will continue to have access until October 21, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2024, I was charged $179 for the renewal of my Body streaming service subscription through Beachbody LLC. I did not realize at the time of my initial sign-up that this would be a recurring annual subscription.Immediately upon noticing the charge, at 11:30 AM Eastern on the same day, I contacted beach bodys customer service and spoke with a representative named **** ******. During our conversation, I explained that:1.I had not used the program in some time due to recent medical issues, which make me unable to continue.2.I was unaware the subscription would automatically renew, as I did not see the reminder email that was sent. I later discovered it had gone to my junk folder, which is why I missed it.I requested a refund at that time, given that I acted promptly upon noticing the charge. However, I was informed that the subscription would be canceled but the refund request would likely be declined because it was outside the money-back guarantee period. I later followed up via email as instructed, only to have the refund request denied.I hope Beachbody LLC will consider this situation and issue a refund as a gesture of goodwill and customer care. $179 is no small amount of money. Especially considering inflation, the holidays coming up, and medical expenses. I feel that its messed up that they dont give any thought to someones medical issue and only care about getting paid. I appreciate and look forward to a response.Thank you,******* ******** ************

  Business Response

  Date: 11/19/2024

  Hello *******,

  Upon reviewing your account, we have confirmed that on October 25, 2023, you purchased a 14-day free trial into an annual **** membership. After the 14-day free trial, the subscription would renew until cancelled as outlined in the terms and conditions upon purchase. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled. You may refer to your order confirmation email to further confirm these details that was sent on October 25, 2023.

  On November 09, 2023, your annual BODi membership renewed after the 14-day free trial due to no prior cancellation requests received.
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual BODi prebill email was sent to your email address on file on October 08, 2024. We have confirmed the prebill email was opened/viewed on October 08, 2024.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual **** membership renewed on November 09, 2024. Your annual **** membership was cancelled on November 09, 2024. You will continue to have access until November 09, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:11/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined BeachBody to get the Skakology, which was very good. However, after 5 months of $145 a month for a bag of protein, I decided I really could not afford it any longer. I contacted the company and said I no longer wanted to be part of it, and they stopped sending me the monthly protein powder. However, today, November 16, 2024, I went online to my credit card and noticed a charge from PPL* ** **** BEACHBODY ************ CA for $******. I was in shock and had no clue what was going on. Upon contacting them, they said I hadn't actually canceled the subscription that I had first signed up for, and it was an automatic renewal after 1 year, and the ****** was the cost of the yearly subscription. When I said I didn't want to renew and could they refund my money, they told me "We can cancel your subscription but we can't refund the $****** as you would have had to do that within 30 days of signing up last year." I then called my ***** and they said they would start a dispute for me, but more than likely, they would end up "eating it," and I would get the money back. I think this is SOOO unfair, as the company then gets away with the ****. I believe a company should at least send out a reminder of an upcoming renewal. Again, I had no idea that I wasn't really "canceled" when I had called to say I no longer wished to receive their product. No they will receive $192 and not give anything for this. Very shady of this company, and I definitely will tell everyone I know not to fall for them.

  Business Response

  Date: 11/20/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on November 16, 2023, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription and an annual **** membership. During your enrollment,you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

  On April 04, 2024, you cancelled the monthly Shakeology subscription online via self-service.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on October 15, 2024.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual **** membership renewed on November 16, 2024. Your annual **** membership was cancelled on November 16, 2024. You will continue to have access until November 16, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support