Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BeachBody recently changed over to **** and a new business model. They basically said "piss off" to their longtime coaches who were coaching as their full-time income. I have noticed an increase in difficulty over the past 1-2 years in dealing with the company's customer service. Recently, I had fraud on my CC and I forgot to change over to my new card for my monthly membership payments. I never received an email regarding this, so it was not even on my radar. My membership was ultimately cancelled and I was told "there is no option to reinstate this, you have to sign up for a new account". I was also told the programs I paid outright for when it was BeachBody - above and beyond my membership - I have no access to. I have to have a membership to access them. It is very sad how undervalued the customers are to this company and how willing they are to take your money and s**** you out of what you pay for - especially the new BODi format. I will never sign up for this again, which is sad b/c they have really good programs.

  Business Response

  Date: 03/10/2025

  Hello ********,

  Upon reviewing your account, we have confirmed that on February 09, 2025, your monthly BODi membership was scheduled for renewal. However, due to payment failure, the membership was cancelled.
  Unfortunately,we do not have the option to reinstate the membership. You may purchase a new BODi membership by visiting ******** for membership options.

  Regarding your VIP Early Access purchases, an active BODi membership is required to view the programs purchased. Please view the following FAQ for additional details: ******************************************.
  
  We apologize for any inconvenience caused.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23003501
  
  I am rejecting this response because: They will never acknowledge their business practices are unethical or rigid. However they clearly believe this is an appropriate way to run their business. Sadly, I am finished with this company. I am absolutely disgusted.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 03/13/2025

  Hi ********,

  We sincerely apologize for any inconvenience caused by this issue. Unfortunately,your membership has been cancelled, and as a result, you will need to purchase a new membership online to continue enjoying our services.
  To proceed, please visit our website ******** to select your preferred membership plan. If you have any questions or need assistance, feel free to reach out to our customer support team at ***************.

  Thank you for your understanding and continued support.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my account for an email address I dont use or have access to fraudulently. I dont have an account through that email and never allowed payment. They are refusing to refund my charge.

  Business Response

  Date: 03/03/2025

  Hello *********, 

  We have followed up with you via email with additional details regarding your concern.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** the online workout plan had a dramatic price increase to $179 and I havent used it in months anyway so when they sent an email Jan 15 saying it would auto renew Feb 26 unless I canceled it via an email link 30 days or more before the renewal I immediately clicked the link and canceled it. And they just billed me! I canceled it Jan 15! Their **************** said I could dispute via a form and I got an immediate form letter rejection with their terms of service that say you have to cancel 30 days before renewal or youll be charged. The email says I canceled it with the call to their customer service but I canceled it online 6 weeks before that! I have a copy of the cancellation email! This is crazy. If their online cancellation system is broken its not my responsibility, I attached a copy of the email cancellation link I clicked Jan 15,

  Business Response

  Date: 03/03/2025

  Hello *******,

  Upon reviewing your account, we have confirmed that on February 16, 2025, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 15, 2025. Our records show the email was opened/viewed on January 16, 2025, twice, January 20, 2025, twice, January 21, 2025, three times, January 24, 2025, and February 26, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on February 26, 2025. You will continue to have access until February 16, 2026, (your account will NOT automatically renew).

  Please Note: The screenshot you have provided is the annual BODi prebill email that is sent 30-days prior to the next scheduled renewal - not an annual BODi cancellation confirmation email.

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our generous MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/25, **** charged my credit card $89.00 for an automatic renewal of a three-month online BODi membership. I attempted to contact the business in January to cancel, but there is no longer a telephone number/customer service available to do so. I then prospectively canceled online. I subsequently attempted to log into my membership account on the app to make sure it was no longer active. I did not have access to the same. Thereafter, on 2/26/25, I saw a pending charge for $89. I contacted the business via AI chat for a refund; my attempts were without success. Instead, they sent me a form to file whereby I would have to agree that their determination was final and binding. They do not accept customer service phone calls and do not have an email option.

  Business Response

  Date: 03/03/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on August 26, 2024, you purchased a quarterly BODi membership during the **** sale promotion.

  Your quarterly BODi membership renewed on February 26, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on February 26, 2025. You will continue to have access until May 26, 2025, (your account will NOT automatically renew).

  Please note, when cancelling your membership or subscriptions, you would have received a cancellation confirmation email to the registered email address on file.

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our generous MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22995141
  
  I am rejecting this response because:

  It is unacceptable for a business to automatically deduct payment, absent prior notification. It appears that the business changed their terms and conditions AFTER I originally joined and did not send updated terms and conditions to me as a subscriber. Also, a company cannot be permitted to only use AI for customer service. This is an unfair business practice at best that preys on customers who do not want to challenge them. 

  Also, AI clearly responded to the original BBB complaint. Had it not, the business would have known that I received a refund. 

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/10/2025

  Hello *****,

  As previously explained,the quarterly BODi membership renewed on February 26, 2025.

  We did not receive any cancellation requests prior to the next scheduled renewal.

  Your membership was cancelled on February 26, 2025, and you will continue to have access until May 26, 2025.

  For digital memberships,the 31-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 22995141
  
  I am rejecting this response because:

  it is the same response the business provided in their original AI response. It is unacceptable. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/20/2025

  Hello *****,

  We have confirmed that you have filed a dispute with your financial institution. During this time, theyve issued a temporary refund while they investigate the issue further. 

  If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.

  For digital memberships,the 31-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi
  

  
  

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 22995141
  
  I am rejecting this response because: it is the same repeated response. It is unacceptable. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one time shakeology in March 2023. I cancelled within the amount of time (30 days). I emailed my Beachbody contact to confirm cancellation and received a response. I did all this for a friend. All I did was give the friend my email so she could earn a commission. I've been charged annually since. I have gotten married and don't even use that email address anymore. There has to be proof the account was never used. They won't refund the latest charge. There is not an option to speak to a person...only ******* via text who tells me he isn't authorized to make a change.

  Business Response

  Date: 03/03/2025

  Hello Katy,

  Upon reviewing your account, we have confirmed that on February 22, 2023, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription, an annual Beachbody On Demand membership and a monthly **** subscription.
  On April 03, 2023, you submitted a Preferred Customer cancellation. On the same date you cancelled the monthly BODi subscription and the Shakeology monthly subscription.

  The annual Beachbody On Demand (now BODi membership) remained active due to no prior cancellation requests received. You may confirm this by viewing your Preferred Customer cancellation confirmation email.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 21, 2025. Our records show the email was opened/viewed on January 21, 2025, and on February 25, 2025, twice. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on February 26, 2025. You will continue to have access until February 22, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our generous MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Realized we were being charged again for an autorenewal on 2/25/25. Contacted company via chat (they don't have a phone number). Was told our only option to request money back was within 30 days of the creating an account two years ago. But they can't do anything now, even though it is the day of the renewal. Want full confirmation that the company will not attempt to charge us again next year, and a refund of the unwanted to subscription for the next year.

  Business Response

  Date: 02/27/2025

  Hello *******,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on February 25, 2025, your annual BODi membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 24, 2025. Our records show the email was opened/viewed on January 24, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on February 25, 2025. You will continue to have access until February 25, 2026, (your account will NOT automatically renew).
   
  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our generous MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Body On Demand back in February 2024. My good friend, **** ******, is a *** and is who sold Bodi to me. She told me that after I purchase Bodi, to call and have it cancelled so it doesn't renew. I only wanted to try it for the year. I'm a single mom on a single income and I have my baby 24/7 so I cannot afford to be charged $179 unexpectedly. I haven't logged into Bodi since July and I'm not using it for another year. I can't just throw my money away like that due to my situation. I'm on a strict budget. So I'm looking at my credit card statement today and see a charge from Bodi for $179. I immediately contact **** and she states that she sold me a BOGO of it. Regardless, I'm not using it for another year. I need this refund. I did what she advised me to do by calling after I originally purchases it so that this exact scenario wouldn't happen.The fact that I cannot speak to someone over the phone is absolutely absurd. Especially when I'm being gaslit via text message from the ***resentative of Bodi. Which I don't have a name, simply a number that's texting me. For such a big organization, there certainly should provide much better customer service and points of contact. I'm outraged that I was charged and then I can't even speak to someone over the phone. That's insane to me.**** did NOT attempt to resolve the problem. I'm not paying for this and I'm absolutely going over social media to speak about this experience. A refund needs to be given, it's not right.

  Business Response

  Date: 02/27/2025

  Hello ********,

  Our corporate support team has performed a considerable amount of research into your account

  Investigative Research:

  Upon reviewing your account, we have confirmed that on February 17, 2024, you purchased Total Solution Pack. Your package included a monthly Go and Glow subscription and an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On February 27, 2024, you contacted customer support via phone specifically requesting the cancellation of the Go and Glow monthly subscription. The Go and Glow monthly subscription was cancelled as requested. During the phone interaction there were no requests to cancel the annual BODi membership.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 16, 2025. Our records show the email was opened/viewed on January 16, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on February 17, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on February 24, 2025. You will continue to have access until February 17, 2026, (your account will NOT automatically renew).
   
  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/25 noticed a pending charge on my credit card for recurring subscription to BODI (Beachbody). No email was sent to notify I was going to be charged, plus email they did have on file is no longer active, so they would have received a return email. Today, 2/21, I noticed the pending charge on my account and after attempting to change the email address, asked them to please go back and cancel my subscription and to refund my money (or make sure it did not come out). I was told a renewal was not eligible and would not get my money returned. The amount was $190.37, which is a large amount for anybody, but especially someone on social security. Is there anything that can be done? I plan on appealing with ***** credit card, but unsure if that will help. Please let me know - any help would be greatly appreciated.

  Business Response

  Date: 02/27/2025

  Hello *****,

  We have followed up with via email with additional details regarding your concerns.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscriptions with beach body years ago in July of 2018. There has been multiple charges on my account since then. I have never once used this service since cancelling nor do I have any idea how they got my card to be billed as the one on my account expired in 2021. Charges when from $109.40 to $132.59 in 2023 with no email communication and up again $197.97 in 2024 and 2025 with no email communication again.

  Business Response

  Date: 02/24/2025

  Hello *******,

  Our corporate support team has performed a considerable amount of research into your account. 

  Investigative Research:

  Upon reviewing your account, we have confirmed that on January 31, 2019, you purchased an annual Beachbody On Demand membership and a Shakeology Power Greens supplement under an alternate email address. During your enrollment, you were required to agree to the terms & conditions that outlined this subscription will automatically renew until cancelled.  Like all subscriptions, BODi (previously BOD) will renew regardless of usage until you cancel.
  Because your annual **** membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on December 30, 2024. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on January 31, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on February 24, 2025. You will continue to have access until January 31, 2026, (your account will NOT automatically renew).
  Note:Your payment method being cancelled or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled. 
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our MBG policy, please visit: FAQ 259.

  Sincerely
  BODi Customer Support

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate how i paid hundreds of dollars for a product that is always controlled by the seller. i can't even use the screen without paying in perpetuity. The company should not have the right to hamstring its customers like this year after year, squeezing out 200 dollars. It would have been better business to allow customers the option to stream from other sources, now you guys are losing customers and revenue left and ******** any customers that have been tricked into another subscription please consider sharing your subscription with new or previous members "family members". Take away the only thing they care about $$$$. email me **********************

  Business Response

  Date: 02/24/2025

  Hello ****,

  We were unable to locate an account with the information you have provided to review your concerns further.

  **** sends a prebill email approximately 30-days prior to the next scheduled renewal. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support