Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial. Before the trial ended I tried numerous times to contact Beachbody through phone number **************, no service. Email was no-reply. Website error messages. I wanted to cancel my subscription but I was charged. $37.63

  Business Response

  Date: 03/11/2025

  Hello ********,

  We have followed up with you via the email address on your account with additional details regarding your concerns.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trial run of **** in June of 2024 with a promo code and have been trying to get ahold of someone at **** to cancel my membership so that it doesnt automatically renew this June. I have tried multiple times to do it online however an error always occurs where it doesnt even let me manage my subscription. I have called and left messages, sent emails and have not heard from anyone. I would like someone to contact me so I can cancel it before it automatically renews. It seems this is intentional by the company because the hassle of it to cancel is such an ordeal.

  Business Response

  Date: 03/12/2025

  Hello ******,

  We have followed up with you via the email address on file regarding your concerns.

  Sincerely,

  BODi 

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website Beachbody provides to manage subscriptions and orders for their digital products does not have a way to change, remove, or cancel a subscription.

  Business Response

  Date: 03/11/2025

  Hello *******,

  Thank you for speaking with us regarding your concerns.

  We are happy to know your issue has been resolved.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom bought us pre workout and it has gone hard and gross BEFORE the best before date. This is not a good look on you guys and Im expecting you replace it.

  Business Response

  Date: 03/10/2025

  Hello *****,

  We have followed up with via you email for additional assistance to resolve your concerns.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/02/2025 I was charged charged $193.77 on my credit card for a yearly subscription fromBODI (Beachbody) that I did not authorized. They did not notify me through email or anything about this charge coming out. I've tried to contact them and their number does not work or customer service chat online. I am not using the service and I need a refund immediately, it is a high amount and I'm a single mother my account is currently on the negative.

  Business Response

  Date: 03/10/2025

  Hello ****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on March 02, 2024, you purchased an annual **** membership at a discounted price. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025. Our records show the email was opened/viewed on February 01, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on March 02, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 04, ******** will continue to have access until March 02, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy,please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23028126
  
  I am rejecting this response because: I never opened no email I don't know what email they send it to. My email is ******************** I never got an email! I'm not using the service I stopped using it since last year. Why should I be forced to pay for a service Im not using. 

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/11/2025

  Hello ****,

  We have followed up with you via email with additional details regarding your concerns.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the app on Beachbody to cancel my auto renewal When I signed up for beach BODi online workouts. I was charged $190 for an annual fee on February 22, 2025. I was surprised because that is even more than what Ive paid in the past, and I was completely taken off guard because I did not receive any notification that I was going to be receiving this charge. The only way to contact the company is through text message. I asked for my money back they told me no, and that the decision was final. Its an annual subscription. I think that they should give you at least a week to cancel it. I thought the rule for consumers was two weeks. They keep telling me to check my junk mail for the notification that they sent me. Ive checked my junk mail. Ive checked my inbox. I checked my email every day. I cannot even contact anyone with the company, disputing it through my credit card and contacting you or my only courses of action at this point. I have been a longtime customer of theirs.

  Business Response

  Date: 03/10/2025

  Hello ****,

  We have followed up with you via your email address on file with additional details regarding your concern.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $193.32 on 2/28/25 on my Discover card. I didnt recognize the charge and contacted Discover and was told it was a recurring charge. I do not purchase anything that has a recurring charge for this reason. I purchased a trial last year which i viewed for no more than 2 weeks and that was it. Never heard from them again, never received an email warning i would be incurring a charge until i got my statement today 3/3/25. They must be going out of business soon since they fired their coaches and havent added new content in years and need to scam people to make money now is the only reason i can think of why they would need to do this. You can no longer speak to a human there any more onlt through text. When i texted them i was told since i didnt cancel before the 28th they would not refund me the money they basically stole from me!

  Business Response

  Date: 03/07/2025

  Hello ***,

  Upon reviewing your account, we have confirmed that on February 29, 2024, you purchased an annual **** membership during a promotional sale. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 27, 2025. Our records show the email was opened/viewed on January 27, 2025, February 11, 2025, March 03, 2025, four times. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 03, 2025. You will continue to have access until February 28, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our generous MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 23015106
  
  I am rejecting this response because:

  the last time I purchased a subscription was in 2020 through the app payment was through my Apple account.
  
  February 2025 I was in the process of moving from ******** to ************** living in temporary housing while waiting for house to be built and had no access or place to workout and I Did not make this purchase!!
  Sincerely,
  
  *** *********

  Business Response

  Date: 03/12/2025

  Hello ***,

  Your annual **** membership was purchased online on February 29, 2024, during our Labor Day promotional sale.

  As previously explained, an annual **** prebill email was sent to your email address on file on January 27, 2025. The email was opened on January 27, 2025, and February *******, prior to your next scheduled renewal. At the time you had the ability to manage your memberships or subscriptions prior to the next scheduled renewal.

  Your annual BODi membership was cancelled on March 03, 2025, online via self-service.

  You will continue to have access until February 28, 2026.

  For digital memberships,the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:03/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a email confirmation dated 12/26/25 confirming that my plan was canceled and I would not be charged again. On 12/27/25 my account was charged $191.53. Because **** has INTENTIONALLY made it impossible to contact them, I have had no luck emailing them, calling them, or using their joke text feature online with no number to text lol. I then had to contact my credit card company and file a claim for unauthorized charge. However, **** apparently replied to the claim and said that my account was active and they had no record of any cancelation. Either outright lie or incompetent. I will attach the copy of the cancelation email to this complaint. I want my refund, no further charges, and an apology for wasting my time having to do all this when this issue should never have happened in the first place. And ***, cutting off all your trainers and making it so that no customer can contact anyone at **** shows what direction your company is going it. Expect many more cancelations.

  Business Response

  Date: 03/07/2025

  Hello *********,

  Upon reviewing your account, we have confirmed that on December 26, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on November 24, 2024. Our records show the email was opened/viewed on November 26, 2024. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Please note, based on the screenshot you have provided, it shows that you cancelled the membership the same date of the renewal.

  Current Account Status:

  Your annual BODi membership was cancelled on December 26, 2024. You will continue to have access until December 26, 2025, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our generous MBG policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a similar complaint as many others regarding being charged for a recurring subscription and they do not have a phone number to speak to a person! We purchased the subscriptions back in 2017. The subscription was updated in Dec 2022 with a new card. It automatically renewed on 12/31/2023. When I noticed it, I went online, canceled the subscription and removed the card from the payment profile. I just noticed we got charged again Dec 31, 2024 for the subscription so we had to go through resetting passwords and jump through the hoops of their website to find a contact number only to find out they didn't have one (great customer service). I ended up canceling the subscription, AGAIN! In addition, all of the billing information for that card was wrong/old, including the zip code, so I am not sure how they even got the card to go through again. They have a 30-day return policy, so of course, the online cancelation I just completed said I don't qualify for a refund. They will be able to see the service has not been used in 2 years and we went through this garbage last year. The card # they used to charge us is not even in our payment profile because I removed it last year when this happened and canceled the subscription.

  Business Response

  Date: 03/07/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on December 31, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on November 29, 2024. Our records show the email was opened/viewed on November 29, 2024. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Note:Your payment method being cancelled or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.

  Current Account Status:

  Your annual BODi membership was cancelled on February 28, 2025. You will continue to have access until December 31, 2025, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  
  Sincerely,
  BODi Customer Support

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25, 2025 Beach Body charged my credit card for $240 CAD. I was confused because I havent had Beach Body in well over a year. I logged into my account and it showed no active subscriptions or memberships. The credit card that was charged was also not on file. Thinking this was simple mistake, I contacted Beach Body (now BODi). I was initially told they could not find a subscription but then it was found. I shared a screenshot showing that I could not see a subscription and therefore would not have been able to cancel it. The *** provided a link and requested I try to log in there to find it. I did as requested and it again showed no subscription. I shared another screenshot of this. At this point, the *** did not acknowledge the screenshot or the fact that I could not have canceled, referred back to the policy that renewals cannot be refunded and stated they canceled my subscription that I could not see. After further investigation, I was charged this same amount in February 2024 despite not having an active subscription at that time. I also have a screenshot of my subscriptions on my phone showing no active or inactive subscriptions in the last year. The last email I had received from BODi was February 12, 2024 when my previous subscription was supposed to have ended. Despite the fact that there was no way for me to see the subscription anywhere on my account to know that I had one to cancel, **** refused to refund either of the charges.

  Business Response

  Date: 03/07/2025

  Hello *******,

  We have followed up with you via the email address on file regarding your concerns.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********