Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a renewal fee for a yearly membership that had not been used in months. When I contacted their HORRIBLE customer service, I was told that I should have received an email notifying me of renewal one month before the renewal date. When I informed the customer service *** that I had not received this email (after checking every folder in my email), I was informed that they had not had any other complaints, so I must have received it and just not seen it. This was obviously a false statement looking at other complaints against this business for this exact same reasons. I've looked for the "Terms and conditions" I accepted upon subscribing and cannot find them anywhere on their horribly designed site. I escalated this to the resolutions team and was told that they "do not offer refunds". I even would have accepted my membership being changed to a month by month membership and still being charged for the first month, even though I did not use this service ONCE since the renewal. That request was also denied. HORRIBLE company with ********/NON-EXISTANT customer service. Would NEVER recommend anyone use them simply because of their shady business practices. I have never had a membership renewed without first being notified of a pending charge.

  Business Response

  Date: 02/19/2025

  Hello *****,

  We were unable to locate an account with the information you have provided to review your concerns further.

  **** sends a prebill email approximately 30-days prior to the next scheduled renewal. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22958241
  
  I am rejecting this response because:

  The name on the account is ***** *******, as I have gotten married since creating it and have not changed it with your site. As stated before, this email was not received. Your customer service representative was adamant that it was sent. However, I did not receive it on my end. As stated before, I have checked every folder in my email. I do receive promotional emails from ****. However, this renewal notice was not received. This seems to be a common problem among members seeing as you have multiple complaints for this same thing. This leads me to believe this was a fault on your system's end, and we should not be held accountable for a mistake in your system. 

  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/27/2025

  Hello *****,

  Upon reviewing your account, our records show that the annual BODi prebill email was sent to your email address on file on December 29, 2024. Our systems show that the email was opened/viewed on December 29, 2024. At the time you had the ability to manage your membership prior to the next scheduled renewal.

  Your annual BODi membership renewed on January 30, 2025. Your annual **** membership was cancelled on February 12, 2025 online via self-service. You will continue to have access until January 30, 2026.

  For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22958241
  
  I am rejecting this response because: As stated previously, I did not receive this email. No notice was received to my email. No notice was opened. This scam of a company should be shut down for stealing people's money by renewing subscriptions without notice. LOOK at your other reviews. This is OBVIOUSLY a recurring problem on YOUR end. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/07/2025

  Hello *****,

  As previously explained,the annual BODi prebill email was sent to your email address on file on December 29, 2024. Our records show that the email was opened/viewed on December *******. At the time you had the ability to manage your memberships or subscriptions prior to the next scheduled renewal.

  For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22958241
  
  I am rejecting this response because:

  As previously explained, regardless of what your system states, this email was not received by me and cannot be found in my email system. This seems to be a recurring problem your users are having, as I am seeing multiple complaints, which leads me to believe this is a fault in your system. 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent a considerable amount of time attempting to cancel my account before auto renewal occurs. I am not able to do this myself on my account. Then the website gives you the option to text your request to the company, but doesn't provide a number. I have Googled it and found two numbers, neither which allow you to cancel your account. The company makes it impossible to disassociate yourself from their services.

  Business Response

  Date: 02/21/2025

  Hello ****

  We have attempted to reach via phone and email for additional assistance.

  Please contact us at the phone number provided to help resolve your concerns.

  Sincerely,
  BODi 

  Customer Answer

  Date: 02/22/2025

   
  Complaint: 22949069
  
  I am rejecting this response because: I left messages for a return call to the number provided on 02/19 and 02/21 without a return call. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/27/2025

  Hi ****,

  Thank you for speaking with us today and confirming your concerns have been resolved.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 03/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased **** on a discount for $131.26 July 29th of 2024 after my previous subscription expired. I never got it working. I reached out to customer service who couldnt find the order or the account. Then they did and said it worked fine. I literally never logged on one time. Every time I would go to log on it wanted me to buy it again at the $180 price. Finally, frustrated, I told beach body customer service I was going to dispute the July charge and order it for the $180 through the tv like it kept instructing me to do. I disputed the charge and beach BODi denied my claim. I now have two accounts that I have paid $320.26 for and I only need one account. The denied my dispute even though it seems perfectly logical to credit me the less expensive of the two. Now I want a refund of both and the buy one year, get one free I have been a long time customer of ********************** owning the dvds of P90, turbo jam, fire, body beast and now 3 online memberships to be treated this way. Im not going to stop filing until this company makes it right. They know the order numbers by all the complaints. The two accounts are under ******************* and ******************** I have been a member since 2014. Make this right.

  Business Response

  Date: 02/21/2025

  Hello *********,

  We have followed up with you via email with an update regarding your concerns.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with the company Beach Body, nor have I ever had an account with them. They took money out of my account without my permission after getting my card from a one-time purchase I made for my daughter.I would like my money refunded. I have also made a dispute through my bank.

  Business Response

  Date: 02/18/2025

  Hello *******,

  After conducting a thorough review of your account details and customer service contacts, we were unable to locate any active memberships or subscriptions on your account. If you think that your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately. You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally, they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a trial via the app. I have a screenshot which confirms cancellation appeared to go through and I had no active services, as well as one after the charge went through showing a service added. I did not add a service after I cancelled my trial. In fact, the cancellation didnt go through (even though it validates cancelled and no active services in screenshot). There is absolutely no customer service. Just the same response over and over again even with proof. I messaged as soon as my bank flagged charged (dont normally use that acct and it caused issues) and Ive been chasing since. The company repeatedly responds in public forums saying they will reach out - and then either dont, or just share the same response over and over like they havent even looked at your particular case. The screenshot is after the trail date because I got the notication from my bank and took it right away! Then messaged to verify. I thought it was cancelled. Furthermore - the trial charge is wrong anyway. It was for 6months. Not relevant because I cancelled as you can see - I have no active services when charged.

  Business Response

  Date: 02/18/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that your concern was resolved on February 17, 2025.

  We apologize for the inconvenience caused.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER MYXBB_71372 Paid ****** I have made a previous complaint on this issue and it has not been resolved although the business had decided to close the case. I received a defective bike from the company and they refuse to resolve the issue. It has been months and they have claimed to send certain items and failed, and when the item didnt work they chose to ignore the issue. Months later I still have this bike sitting in my house that does not work after I paid them over $900. They have the worst customer service and refuse to take care of the issue on a Brand New product.

  Business Response

  Date: 02/19/2025

  Hello Kaitlyn,

  We have reached out to CORE and requested a replacement cord. The order has been placed. We will provide you with the tracking information once the item has been shipped.

  We sincerely apologize for the inconvenience caused.

  Sincerely,
  BODi

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two accounts with ********************** over the years. My account with email ********************* was last charged 1/15/2023 and verified cancelled/not active by customer service. My account with email ************************** was last charged 5/19/2020 and verified cancelled/not active by customer service. Still, I was charged $101.16 to my *************** ***** The transaction has an 800 number that is inoperative. **************. You cannot speak to a representative, only text. I did speak with a representative by text and she said to contact my bank to dispute the charge. I have all this in a text conversation.

  Business Response

  Date: 02/14/2025

  Hello ***,

  We have followed up with you via email with additional details regarding your concerns.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription to **** because my employer used to pay for it. I had an email address that was no longer accessible to me, and I missed the renewal email. The day I was charged for another year I realized it and called requesting a refund since I didnt need it for the next year. They refused. A few months later, my access stopped. I have been submitting forms, trying to reach them, and they are refusing to assist me. I am now out $190 for a YEARLY subscription that I shouldve been able to access until March of this year. I have no ability to contact anyone within the company. All of the communication is done with an automated online form. This is a disgrace of a company and they need to be stopped.

  Business Response

  Date: 02/18/2025

  Hello ***,

  Upon reviewing your account, we have confirmed that your annual **** membership renewed on March 04, 2024. On March 04, 2024, you contacted customer support requesting the cancellation and refund for the annual **** membership. Our representatives explained that your request is outside of money back guarantee timeframe.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on February 01, 2024. Our records confirm the annual **** prebill email was opened/viewed twice on the same date.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Regarding your access to stream BODi, we have confirmed that a password reset was processed on February 10, 2025, and we have also confirmed the login information provided to you on February 10, 2025, does successfully login. We recommend using the login details that were provided to you via email.

  You may contact support by visiting *************** and choosing the contact options if any additional assistance is needed.

  Sincerely
  BODi 

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January ******* I went through the Beachbody ******** ad for their Buy One get one Free promotion and selected on the advertisement for the buy 6 months and get 6 months free option, I then paid for it. Unbeknownst to me, what they actually added to the cart when I selected the 6 months free deal was in fact the regular membership with a 14 day trial. After 14 days my credit card was charged 240.80$ when it should have been charged approximately 150$. At this point I checked my account and found that I was actually signed up for the regular membership and trial, even though I had not selected this. After contacting customer support and also filling out an exception request, they denied me and refused to fix the problem either by refunding me or giving me what I had actually selected. After investigating how this happened by repeating the process of going through their add and selecting the 6 month deal like before I was able to duplicate the issue, and have recorded it. Sometimes when you select the 6 month deal, it adds the regular membership to cart instead of what you are selecting. This seems like a bait and switch scam since they are unwilling to correct their error. I have a video that I can unfortunately not attach to my complaint but will send if requested.

  Business Response

  Date: 02/14/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that your issue has been resolved. If you are in need of any further assistance, please contact us at ***************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had three unauthorized charges for three years. There aren't any numbers to call Beach Body on Demand. I did contact them years ago and requested a cancellation of my membership. I also contacted **************** and asked that they block them. **************** could not cancel the subscription. I just remembered an old account I used to sign up for their services. Instead of canceling my account, they continue to charge me. I have no way of contacting this company. The order numbers and dates are listed:Order # ********* $119.88 Date: 01/02/2023 Order #********* $179.00 Date: 1/2/2024 Order # ********* $179.00 01/02/2025 I have not logged into Beach Body/Bodi for years and they can see in their system that they do not have a record of me logging in.I want a reimbursement.Thank you,Desi A. Shelby

  Business Response

  Date: 02/11/2025

  Hello Desi,
  
  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:
  Upon reviewing your account, we have confirmed that on January 02, 2025, your annual BODi membership renewed. During your enrollment,you were required to agree to the terms & conditions that outlined this subscription will automatically renew until cancelled.  Like all subscriptions, **** will renew regardless of usage until you cancel.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on December 01, 2024. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:
  Your annual BODi membership was cancelled on February 07, 2025. You will continue to have access until January 02, 2026, (your account will NOT automatically renew).

  Response to your Request:
  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled. 
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our MBG policy, please visit: FAQ 259.

  Sincerely
  BODi Customer Support