Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to amend my previous complaint against this business. I did receive the refund I requested, which I appreciate. However, they are still using all the nice reviews I wrote over the year I was a customer. Can I make them stop using my written reviews to make money? Because I want them to stop using my words to profit because they are heartless and unethical and they stopped prescribing my medication for no reason, with no notice, and no help or referral. Also, I realize they have been over charging. They have often, not always, but several times charged me for a service they list at 79 plus fee and they charged me 105 plus fee and they once charged me $15 instead of $5. They just do whatever to make money.

  Business Response

  Date: 09/22/2023

  Hi,

  Thank you for reaching out! Please let us know where you are seeing your reviews and we will take it down.

  Thanks,

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction - 09/11/2023 - AMount of money paid - $64 for consultation - Business was committed to have a healthcare provider do consultation with me and send a prescription to pharmacy - nature of dispute - prescription was sent 4x to 2 different pharmacies, contacted both pharmacies and both stated they never received it. Business' interface showed it was sent and successfully received 4x.- Business did not do anything else besides supposedly sending the prescription to the pharmacies again. I emailed them about my concern about everything being suspicious, never got any reply after that.- tracking for you Pushhealth - September 11, 2023 - Medication Rx (#******-2101055)I work in the healthcare field and sending prescriptions to 2 different pharmacies should have been enough to get the presciption through, but neither pharmacies did. I suspect something FRAUDULENT is going on here, and similar incidents have happened based from this complaint page. this needs to stop, I may contact other agencies and will be waiting for a refund or will file dispute with my bank.

  Business Response

  Date: 09/19/2023

  Hi,

  Thank you for bringing this to our attention. We have refunded your transaction. We hope you have not gone through too much trouble!

  Thanks,

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kristoffer Pueblos

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for meds for nail fungus. The nurse practitioner took forever to respond, asked me two day ago if I wanted oral medication or topical. I answered oral and heard nothing back. This has dragged on way too long for such a simple thing. I finally cancelled this do to not receiving the service I paid for in a timely manner. I will go to the urgent care instead. More expensive but at least Ill get the medicine I need.

  Business Response

  Date: 09/15/2023

  Hi,

  We're sorry to hear of this unfortunate experience. We see your latest transaction has been voided and the funds should have returned to your account. Please let us know if there is anything else we can do to assist!

  Thanks

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***I have FILED a COMPLAINT with the *** about this scam company, and encourage everyone else who has a similar experience to do the same***Push Health advertised that they can get you a prescription for Vuity eye drops for age related presbyopia. I paid the $65 and in a matter of hours, the prescription was sent to my pharmacy. Seemed ok at first, even though I never spoke with a doctor AT ALL.BUT - It turns out - there were ************ for this medication, and to get a refill, I would have to pay even more than the original charge - an additional $108 each and every month that I need a refill. This is NOT what I was led to believe would happen. They advertise NO SUBSCRIPTION needed, but make you pay $$$ for refills??? That sure seems like a racket to extort more money from unsuspecting patients.Further - the healthcare I received was pathetic. If I needed anything other than simple prescription eye-drops, I would have been very, very worried.There was a basic drug interaction questionnaire, no actual correspondence with the doctor who wasnt even an eye doctor - and amounted to no more from them than writing the prescription and faxing it to my pharmacy. I brought this all up with Push Health, and they proceeded to tell me that the doctor is fully responsible for everything, and that Push Health is powerless as to what may happen amongst other excuses. The only remedy they had for me was to match me with a different doctor who *might* charge less. None of these additional costs were disclosed when I signed up. If they had been - I absolutely would not have given these people a single dime.

  Business Response

  Date: 09/13/2023

  Hi,

  We're sorry to hear of this misunderstanding. Push Health is a platform with the goal of matching you with a licensed health care provider licensed in your state. We are not a subscription service as we do not charge monthly/yearly fees for patients nor do we store your credit card information.

  Thanks,

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20560474
  
  I am rejecting this response because: This answer does nothing but pathetically attempt to absolve Push Health of responsibility for their misleading and fraudulent advertising. There is no information on the website or the app of how Push Health actually works, or what it is that a customer is paying for. It is only a matter of time until this company gets sued.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/15/2023

  Hi,

  We apologize for the lack of clarity in our first response. Each payment a patient makes is for an individual prescription. We are not a doctors office nor are we a pharmacy. All refills or follow up requests will cost money. The cost is provided before you pay so that you can decline if the price isn't for you.

  Thanks,

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the initial $69 fee to be connected to my nurse. I worked with her and we decided on a medication (Wegovy), and then she advised me that I had to pay her a prior authorization fee in the amount of $100 "as it is a lengthy and time intensive process" and she outsources it. I paid, and my RX was routed to the pharmacy/insurance timely. Insurance denied me. She advised she could appeal, but to call *****. I called them and they told me to have her send a different RX for ********. I got my medicine timely and insurance paid for it. I asked her to send me another prescription for it for next month so I can begin the titration process promptly due to the shortage. Next thing I know, I am getting a Push Health request to pay another $200.11. I was concerned but I paid it after I asked her to make it a 90 day refill instead of 30. Fast forward, ***** says no to continuing Mounjaro. I asked my dr. to please give ***** a call per their request, as they wanted to discuss ******* on the phone with her. She told me it would be another $100 PA fee, as she charges that fee PER medication! OMG. I called Aetna back - they have never heard of a provider charging for a PA ever they said. They said it takes the provider less than 6 mins of their time to make a phone call. WHAT in the world?!I then message my dr. and ask if she works with compound pharmacies, and she does! She would be willing to write me an RX for a compound pharmacy...but only if I pay a provider consultation fee of $250 first! And the bonus is that on top of that? I would have to pay a $95 "Push Health" processing fee! WHAT?! This feels like a massive scam. I want my money back and I'll go somewhere else that doesn't do a bait and switch.

  Business Response

  Date: 09/11/2023

  Hi,

  Thank you for bringing this to our attention. Please send us a list of the transactions you would like refunded and we will assist!

  Thanks,

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20557974
  
  Two transactions. $200.11 and $112.00

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/22/2023

  Hi,

  Thank you for getting back to us! We have processed your refunds as of 9/22/23. You should expect the funds to return to your account in the next few business days.

  Thanks,

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using Push Health, *******************************, PA-C, to get a prescription for the past 5 or 6 months with no issues until now. My last refill request was charged to me at $94.99, and the app shows that my prescription was e-Faxed to my pharmacy. The pharmacy did not receive it. All attempts to message ******************************* or get ahold of customer service (who never picks up, and you can't get ahold of an actual human) are ignored. I would like a refund given I have not received the prescription I paid for.

  Business Response

  Date: 09/06/2023

  Hi,

  We're sorry to hear of this circumstance. Before we refund this transaction (which we are perfectly happy to do) would you like us to contact the provider to see if we can still get you that medication? Let us know!

  Thanks,

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they are able to do what they've offered.  It would also be good to implement changes in their customer service department so one does not have to go this route to contact their doctor.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/19/2023

  This is related to complaint ********. The company said they would contact my health provider and get my prescription resent to my pharmacy. This never happened. I would like the refund for my prescription given it was never sent.

  Business Response

  Date: 09/22/2023

  Hi,

  We have processed your latest transaction. You should expect the funds within the next few business days. Please let us know if there is anything else we can do to assist!

  Thanks,

• Initial Complaint

  Date:08/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Push Health in order to be prescribed Ozempic, however, they took my money and never sent the prescription to the pharmacy. There is no way to cancel on the website and customer service as well as my provider do not respond to my queries. The pharmacy has no record of the prescription being sent. I am concerned because this company now has my credit card and personal information and it is clearly a scam.

  Business Response

  Date: 09/05/2023

  Hi,

  We see you have been in contact with our customer service team! Please let us know if there is more we can do to assist!

  Thanks,

  Customer Answer

  Date: 09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few transactions that I am seeking refunds for. These occurred on 10/24/22, 11/13/22, 12/10/22, 12/30/22. There are others but I have already been refunded for those.This business is extremely shady. They charge for prescriptions with no exam/video/call or anything. I obtained a prescription from them on those dates and then received a letter from my insurance that the doctor was being investigated for fraud. She was over prescribing and put me at risk of losing insurance coverage.

  Business Response

  Date: 08/31/2023

  Hi,

  Thank you for reaching out! We see you have been in contact with us through our customer service email. We also can confirm the most recent transactions have been canceled and refunded. We hope you have a great day!

  Thanks,

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20495346
  
  I am rejecting this response because: it is unsatisfactory and the transactions listed were not refunded. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/06/2023

  Hi,

  The prescriptions from 2022 were not prescribed by the provider you currently have. We will need more clarification on who you were told is being investigated for fraud. Since it has been **** months since these transactions occurred we are hesitant to refund. We hope you can understand our caution.

  Thanks,

  Customer Answer

  Date: 09/10/2023

   
  Complaint: 20495346
  
  I am rejecting this response because: ******************** is the provider. 
  
  Sincerely,

  *****************************

  Business Response

  Date: 09/19/2023

  Hi,

  We have looked into the prescriptions and due to the fact that you received them you are not eligible for a refund. We understand this is a serious situation and will discuss what you have told us with the provider but unfortunately that is all we can do. Please in the future if you are having an issue with a provider tell us as soon as possible.

  Thanks,

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th I did an online consultation with *********************. I paid $300 and was told I would get my medicine within 2 weeks. After repeated attempts to reach them, I was told the pharmacy that they use has closed. I requested a refund and no resolve has been made. My money has not been returned and the medicine has not been delivered.

  Business Response

  Date: 08/24/2023

  Hi,

  We see that we have been in contact with you through our customer service email. Please follow up with our latest email so we can further assist!

  Thanks,

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The doctor asked me 1 question then never came back it replied or sent in a prescription. I tried to call and you had leave a voice mail. I want my ***** stay far away from this place.

  Business Response

  Date: 08/22/2023

  Hi,

  We see in our system that the fax was sent to the pharmacy. Could you further explain the issues you ran into with receiving the prescription?

  Thanks,