Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without medication since 12/2024. My provider ****** ****** has not been responsive to my insurance/pharmacy for prior auths. She went one month without communicating with me. I decided to get my records and go elsewhere but Push Health the company and the provider are not providing them. This has been over 30 days since that request. This is neglect, liability, harm and damages.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on wegovy but as of 2025 the price went up to over $700 so I was looking for an alternative that was similar. ******* is similar and my insurance will cover it for $35 month. Mr ** ******** *****, at the ************ said he could get it for me. I enrolled in his program for ***** and then he submitted it to *** but he did it wrong so the charged me another 5 dollars to resend it, and then it was disapproved so he told me he could get it if I prepaid for $37 so I then paid that. Then he said my insurance disapproved but he could get me something similar for more money. I realized I was being scammed and asked for refund and he has refused to do.

  Business Response

  Date: 04/15/2025

  Hi,

  Thank you for bringing this to our attention. We'd first like to apologize for the inconvenient back and forth during this process. We'd be happy to process your refund we will just need to confirm the status of your prescription request as well your latest communication with the provider. We've sent you an email through our customer support team ********************************* for confirmation. If you have not received our email please let us know!

  Thanks,

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for prescription that was never sent over to pharmacy even though it says it was. ******** has no information on this.

  Business Response

  Date: 03/14/2025

  Hi,

  Thank you for letting us know! We have reached out via our Push Health customer service email with options on how we can proceed. Please feel free to keep this complaint open until we've reached a resolution.

  Thanks,

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the misleading and deceptive experience I encountered with your service. During the initial intake, I was asked several detailed questions regarding my prescription needs, yet this process proved entirely meaningless, as my specific request was ignored. Instead of fulfilling what was discussed, your team unilaterally decided on a different course of action without taking my initial request into account.I was charged $75 under the pretense that this was merely a hold, with the final amount to be determined after the consultation. However, this turned out to be misleading, as the $75 was retained, and I was only provided with a single prescription for the smallest size of the medicationwithout any refills. This is completely unacceptable, especially considering that I had clearly requested ********** (60g) with six refills from the start. If my request was not going to be honored, why ask for it in the first place?At this point, I expect one of two resolutions:1.Fulfill my original requestprovide the ********** 60g with six refills as I initially specified.2.Issue a full refund of the $75 fee since the services I paid for were not delivered as expected.If neither of these resolutions is met, I will dispute the charge with my credit card provider for services not rendered as promised. Additionally, I will share my negative experience across multiple platforms to warn others about these deceptive practices.I strongly urge you to be more transparent about your conditions upfront so customers are fully informed before signing up. The fact that I now have to pay $275 for another consultationplus approximately $300 for the medicationdue to your lack of transparency is unacceptable.This is the only opportunity I am giving you to resolve this matter. Please respond promptly with a resolution.

  Business Response

  Date: 03/04/2025

  Hi,

  Thank you for letting us know! First, we'd like to assure you we can process your refund so long as you have not picked up the medication. Secondly, we'd like to clear up any misconceptions regarding how Push Health works.

  Push Health is designed to give healthcare providers a space to connect with patient's and expand their practice. This can be done through our Private Practice plan that allows providers to invite patients they know to our platform. This can also be done through our Open Practice plan that allows providers to be set up with interested patients who are looking for the next available provider. We vet our Open Practice providers to make sure they can take adequate care of the patients we provide. That being said these healthcare providers are not employed by Push Health and are free to practice how they deem fit. If a patient thinks their provider is not a good fit for them they can always email us at ******************************* and we will connect them to the next available provider.

  It sounds like your experience may not be up to the standard of care we expect from our Open Practice providers. If you're willing to send us screenshots of your conversation with the provider we'd greatly appreciate it. We'll respond fastest at our customer support email ******************************* where you can also confirm you haven't received the medication for your refund. We'd like to make sure this gets taken care of as soon as possible.

  We appreciate you reaching out and hope to hear from you soon!

  Thanks,

   

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23012425
  
  I am rejecting this response because:

  Prescription has not been picked up. You can proceed with the refund if you are not willing to provide any refills. 
  Up to you! 

  
  Sincerely,
  
  Emme Wandris ******

  Business Response

  Date: 03/14/2025

  Hi,

  Thank you for confirming! We have refunded the prescription request. You can expect to see the funds return to your account within a few business days!

  Thanks,

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Push Hralth advertised $125 a month for prescription weight loss. I paid a consult fee of $64 and then $99 as a prescription fee. When the pharmacy called me they wanted $325 to fill the prescription. I want my money back.

  Business Response

  Date: 02/21/2025

  Hi,

  Thank you for letting us know! Our customer support team has emailed you for confirmation before proceeding with your refund. We hope to hear from you soon!

  Thanks,

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business advertises that they are physicians office that also specializes in prescribing the injectable weight loss drugs as long as you meet the conditions just as you would in physical setting. I asked before hand if they accepted my insurance and was led to believe that the medication would be cover only to find out by the pharmacy that I needed at PA first in order for them to filled the prescription. They knowingly took my money knowing that I would be able able to get the medicine anyway. A Pa was never brought up During the consultation. This place is scamming people out of money knowing that the we will never the medicine, I want a refund .

  Business Response

  Date: 01/21/2025

  Hi,

  Thank you for reaching out! First, we'd like to assure you that Push Health is not a physicians office specializing in any specific medication nor do we advertise as such. If this is something you've read please send us a screenshot and we will investigate. You can read more about Push Health and what we offer/ how we operate using this link "************************************************".

  That being said we would like to apologize for the miscommunication and confirm that your prescription request has been refunded. We appreciate your time and hope you have a great rest of your day!

  Thanks,

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a 90 day prescription. I was connected to a doctor for my prescription request, but he prescribed 30 days. I was told I would have to sign up for some quarterly subscription to get the 90 day, after I already paid the full fee of the visit. I was told by PUSH that they are not a subscription service, so I will not be paying extra to get the 90 day that my insurance requires.They told me they sent the prescription to my pharmacy, I needed to fill it before my benefits ended for the 2024 year, and the pharmacy closes early for holiday. I kept checking with the pharmacy, even going in person multiple times and they told me Push had never sent them anything at all. I will need to go elsewhere, get a 90 day prescription as I have NEVER received the 30 day prescription. After letting the doctor know that the pharmacy never received anything he wanted to charge me $5 for each time he "resends" the prescription. I'm not paying him an extra $5 for him to send it! He never sent it in the first place! Why would they charge me for not fulfilling their end?I need a full refund of the services. I am not giving you MORE money when you haven't even sent the prescription at all. You have taken my money for the prescription request then never sent the prescription. I wasn't even trying initially to get a 30 day prescription, I needed 90 days, and now I can't even get the 30 day because you're trying to get $5 more here and there stringing me along for days.

  Business Response

  Date: 01/13/2025

  Hi,

  Thank you for bringing this to our attention. We see our customer service team has assisted you with a prescription resend as well as a refund. If you have yet to receive your funds please let us know and we will assist!

  Thanks,

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Push health scammed me out of 80 dollars over a *********** prescription due to a tooth infection I am currently dealing with. They claim they sent a prescription to my local ********* but it never happened . I checked multiple times and even contacted the person who so called prescribed it Medical Provider: ******** ******, MSN, APRN,

  Business Response

  Date: 12/30/2024

  Hi,

  We hope you're doing well! On December 27th we received verbal confirmation from the pharmacy that the prescription was filled and ready for pickup. We also received an email from your provider letting us know they attempted to call you to confirm your prescription status. If you were still unable to receive your medication please let us know!

  Thanks,

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 9, 2024 I approved a MC payment of $74.99 to ********, as I was led to believe that I could obtain a weight loss drug that my PCP prescribed and justified to my ***************** a few months earlier (the cost was beyond my financial means) and I did not get it. ******** advertises getting this drug (Mounjaro) at less cost to me after insurance approval (for an additional *****), which I did not proceed with. This was not true, and in fact the price was $600.00 higher, without a "discount card". When I contacted PUSH they (******* *****) advised me to ****** "Mounjaro discount coupon". I did this and the only ones I qualified for (I am on ********* was only for $25.00.Can you please assist me in a refund of the $74.99?Thank you, ***** *******

  Business Response

  Date: 12/18/2024

  Hi,

  Thank you for reaching out! We have reviewed your account and refunded your transaction. You can expect your funds to return to your account in the next few business days. We'd like to quickly note that Push Health can only guarantee the price of your first prescription request. After that we allow the providers who use Push Health to determine the price they deem fit for their practice. if you'd like to use us again in the future please feel free to request a new provider using our customer support email ******************************** We appreciate your time and hope you have a great rest of your day!

  Thanks,

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Push Health to get a prescription of ******* 200mg. Paid around $70 right away in order to continue with their process. Dr *** contacted me was unprofessional and unethical. He failed to send the prescription to my pharmacy. Waited over 13 hours to get some sore of explanation as the doctor approved the prescription but the doctor and Push Health failed to contact me back. The doctor finally messaged me back with retaliation. Said he was about to submit my prescription to the pharmacy but because I mentioned if I dont get a response I will contact my bank to report the transaction as fraudulent. The doctor cut the communication by obstructing the message system (only way I can continue with this order). Company never responds or answer any of my calls or emails except for one where they stated they do not accept immediate request. I paid for a service I did not received. Push Health is retaliating towards me as I did not accept their lack of ethics and negligence. I requested an explanation and they still to continue to ignore me. The doctor has terrible reviews outside this company, I gave the opportunity to Push Help to resolve this matter; however, they took my money and abused my trust. I still have no money refunded and no prescription. How can this be legal?

  Business Response

  Date: 12/18/2024

  Hi,

  Thank you for reaching out! We see you were in contact with our customer service team after your complaint was filed. Please let us know if the alternative methods we discussed worked for you!

  Thanks,