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Business Profile

Computer Software Developers

Push Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 230 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24/24 I requested a certain medication from a provider I have used in the past. It's stated that I will be charged if the prescription is approved. The provider called me saying that she is unable to prescribe what I requested. I told her I wasn't interested in anything else but she kept insisting on prescribing an alternative. I finally said "no" and we hung up. A few minutes later I receive a notification from my pharmacy for a medication that I did not agree to. It seems this is a common practice according to forums on the internet. They prescribe something completely different just to charge the patient. I have not picked up that medication because I already have it home.

    Business Response

    Date: 12/17/2024

    Hi,

    Thank you for reaching out! We see that on 10/31/24 after discussions with our customer service team your refund was approved. As we stated in our last email please let us know if your funds were not received and we will assist!

    Thanks,

  • Initial Complaint

    Date:10/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had visits with push health before. On October 6, 2024 I paid for a visit and asked for phentermine. They told me that I needed *********** and charged me $406.25. I paid that amount. It is now October 25, 2024 and the medication was still not sent. The provider gave an invalid tracking number. I requested an updated tracking number and have received no response. I will be disputing the charge with my bank. I included the invoice number. I included screenshots of conversations with the provider and the invoices I paid on October 6, 2024.

    Business Response

    Date: 12/17/2024

    Hi,

    Thank you for reaching out! We have reviewed your filed complaint as well as your transaction history and can confirm your charge of $406.25 has been refunded. Please let us know if you did not receive your funds and we will contact you through our customer service email *********************************************************.

    Thanks,

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 8, 2024, contacted Push Health, virtual visit with Dr. ************************** He wasn't willing to assist and transferred me to ********************* with Push Health. I was approved by ************ for Ozempic for my Type II diabetes treatment. I paid for the consultation and pre-authorization on 6/13/2024- $37.10 and subsequently, $69.99 for OZEMPIC 4 MG in 3 ML Pen Injector.Over the next few weeks, there was a back and forth between me, my insurance and ************ regarding filling out pre-authorization forms and resubmitting them to my insurance company.As you can see from the attached pdf conversations, ************ failed to provide a service to me as a customer however, he was more than willing to accept my payments.I am seeking assistance in getting a complete refund in the amount of $107.09.

  • Initial Complaint

    Date:08/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business told me $80 would just be a hold fee and I would get it back. I want everything canceled prescription and all. And I want my money back.

    Business Response

    Date: 12/30/2024

    Hi,

    Thank you for letting us know! We have reached out to you through our customer service email ********************************* to confirm two details regarding the refund request. If you are unable to find our email please reject this response and let us know!

    Thanks,

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre paid for my medicine to be called into the pharmacy. At that time, I was offered to go ahead and pre pay for the next two months for an additional fee, or I could wait and pay the processing/refill fee again the next two months separately. To ensure I had my health at the forefront of things, I went ahead and pre paid for 3 months. I fulfilled one month and reached out to the let them know I needed a refund for the other 2 months, as I was no longer able to pick up my Rx due to insurance verification. I was PROMISED MORE THAN FOUR different times that my refund was issued on July 19 and would be in my account 3-5 business days.. we are now well past a week and there has still been no refund, and nobody can tell me anything other than, they have reached out and someone will be in touch. I have attached screenshot's where they promised to refund me and then continued not to do so.

    Business Response

    Date: 08/19/2024

    Hi,

    Thank you for bringing this to our attention! We see your request was reviewed and refunded on 7/30/24. Please let us know if the funds have yet to return to your account.

    Thanks

  • Initial Complaint

    Date:07/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/2 and some months previous to that, I had questioned the quality of the medication that was being prescribed to me, as I was not seeing the same results as when they were partnered with a different pharmacy. I asked for advice regarding this. Instead, both times that I brought this to light, I was met with pressure to purchase another service/prescription by the provider (very rudely, by the way.) The first time this happened, I took the bait and dished out more money to her. The second time it happened on 7/2, I realized that I may have been getting extorted.

    Business Response

    Date: 07/12/2024

    Hi,

    Thank you for bringing this to our attention! Please reach out to us at ******************************* with screenshots of the interactions you have mentioned. Our customer service team will assist you from there! If you have any trouble with our email address please respond through the BBB so we can sort this out for you.

    Thanks,

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a prescription from them and still havent received it. I ask my provider about it and he has disappeared. I just want my money back and never have to deal with this company or doctor again.

    Business Response

    Date: 08/19/2024

    Hi,

    Thank you for bringing this to our attention! The mentioned prescription request expired leading to a refund on 6/22/24. Please let us know if you did not receive your funds or would like further confirmation!

    Thanks,

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm reporting a policy problem that can be found on this page: ********************************************************************************************************************* "Once the Healthcare Provider reviews your prescription they will authorize it and send it to the pharmacy selected. If a Healthcare Provider stops responding to you and your pending request is stuck in limbo you can reach out to us and request that we contact the provider.We will reach out to the provider on your behalf to help speed things along. If the provider responds back after a nudge from us, well and good! But if the provider for whatever reason continues to be unresponsive, we can disconnect the provider from your patient profile. Once you've disconnected your pending request will be open to the next available Healthcare Provider licensed in your state. You will receive a system automated email notification once you've been connected to a new provider."They changed my provider without notice. She approved my prescription renewal and I paid. But my pharmacy had no record of one of the prescriptions being sent. Whether that was their fault or the provider's I don't know but I Immediately reached out to the provider to correct it. Only she had gone AWOL. They don't in fact immediately "nudge" one's provider, first they insist one keep trying, and when they "nudge" that's all they do. The missing medication was Thyroid. I have had a thyroidectomy and require artificial thyroid every day of my life. Recognizing that my pharmacy reached out to Push Health to no avail. I begged Push Health to please have another of their providers prescribe me. I sent them my medical record and articles from online so they would understand the urgency. I researched the founders Push Health email addresses and wrote them. I wrote them on LinkedIn when that failed. All to no avail. I've been without over 2 wks. Push Health's policy of making customers wait is suitable for tshirts, not medication.

    Business Response

    Date: 07/12/2024

    Hi,

    We see your request has been refunded as of 7/5/24. Please let us know if there are any complications in receiving your funds and we will assist.

    Thanks,

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business and the associated provider is taking fees associated with every administrative thing. I paid $90 to get a prescription. $50 to get a prior authorization and now the provider is refusing to appeal to ensure I can get this medication. I still do not have the medication and have been out for the past week. What is $140 fees going towards. This is quite unethical and if PUSH cannot ensure providers follow through with services, they should not offer and advertise said services.

    Business Response

    Date: 08/19/2024

    Hi,

    Thank you for bringing this to our attention. We see you have previously been in contact with a member of our customer support team in regards to your request. We'd like to reiterate that if prior authorization forms are filled out, and your insurance denies the prior authorization, the choice to refund is in the providers hands. If you have spoken to the provider since filling out this complaint please let us know.

    Thanks,

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I would like to file a complaint against Push Health, an online doctor prescription provider, and ****************************************, the Push Health doctor who prescribed for me.Push Health ******************************************* I am still a ************ resident, temporarily in **. I contacted Push to get a different (new) prescription on 2 May 2024. I expected the ***licensed doctor **** provided to phone me first, to discuss the medication. I specifically asked that they not send it to the pharmacy yet, as I would wait to see what was prescribed, then phone around for prices. I also asked for a phone call, because I had some questions about the medication. I gave her the phone number to call me at, but she never contacted me, just prescribed the medication.My complaints:- ******************* prescribed rapamycin for me, which I have never taken before. I asked her three times to phone me but she never did. I posted a question to her in the online Push Health forum, which she ignored, but an employee who is not a doctor answered. This is unprofessional, irresponsible, and I expect illegal, for a doctor to refuse to communicate with a patient, and especially to prescribe a new medication without first speaking with the patient. - Push Health ignored my request to have Dr ******** contact me, so I emailed them. '******' responded to my emails, I asked her if I could use my PA ********************* since I was a PA resident, or if I needed a NY doctor. She didn't know, which is pretty scary that Push Health doesn't know the law - she ignored my question and obviously does not know the law. But ********************* said she can't prescribe for me while I'm temporarily in another state. I requested a new NY doctor "not that previous idiot who refused to communicate" and ****** got ***** and accused me of using foul language (for "idiot"?) but she did not provide a new NY doctor as I requested. Then she told me that I had to request a new prescription - at an additional cost!

Push Health, Inc. is NOT a BBB Accredited Business.

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