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Business Profile

Computer Software Developers

Push Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24/24 I requested a certain medication from a provider I have used in the past. It's stated that I will be charged if the prescription is approved. The provider called me saying that she is unable to prescribe what I requested. I told her I wasn't interested in anything else but she kept insisting on prescribing an alternative. I finally said "no" and we hung up. A few minutes later I receive a notification from my pharmacy for a medication that I did not agree to. It seems this is a common practice according to forums on the internet. They prescribe something completely different just to charge the patient. I have not picked up that medication because I already have it home.

    Business Response

    Date: 12/17/2024

    Hi,

    Thank you for reaching out! We see that on 10/31/24 after discussions with our customer service team your refund was approved. As we stated in our last email please let us know if your funds were not received and we will assist!

    Thanks,

  • Initial Complaint

    Date:10/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had visits with push health before. On October 6, 2024 I paid for a visit and asked for phentermine. They told me that I needed *********** and charged me $406.25. I paid that amount. It is now October 25, 2024 and the medication was still not sent. The provider gave an invalid tracking number. I requested an updated tracking number and have received no response. I will be disputing the charge with my bank. I included the invoice number. I included screenshots of conversations with the provider and the invoices I paid on October 6, 2024.

    Business Response

    Date: 12/17/2024

    Hi,

    Thank you for reaching out! We have reviewed your filed complaint as well as your transaction history and can confirm your charge of $406.25 has been refunded. Please let us know if you did not receive your funds and we will contact you through our customer service email *********************************************************.

    Thanks,

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre paid for my medicine to be called into the pharmacy. At that time, I was offered to go ahead and pre pay for the next two months for an additional fee, or I could wait and pay the processing/refill fee again the next two months separately. To ensure I had my health at the forefront of things, I went ahead and pre paid for 3 months. I fulfilled one month and reached out to the let them know I needed a refund for the other 2 months, as I was no longer able to pick up my Rx due to insurance verification. I was PROMISED MORE THAN FOUR different times that my refund was issued on July 19 and would be in my account 3-5 business days.. we are now well past a week and there has still been no refund, and nobody can tell me anything other than, they have reached out and someone will be in touch. I have attached screenshot's where they promised to refund me and then continued not to do so.

    Business Response

    Date: 08/19/2024

    Hi,

    Thank you for bringing this to our attention! We see your request was reviewed and refunded on 7/30/24. Please let us know if the funds have yet to return to your account.

    Thanks

  • Initial Complaint

    Date:07/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/2 and some months previous to that, I had questioned the quality of the medication that was being prescribed to me, as I was not seeing the same results as when they were partnered with a different pharmacy. I asked for advice regarding this. Instead, both times that I brought this to light, I was met with pressure to purchase another service/prescription by the provider (very rudely, by the way.) The first time this happened, I took the bait and dished out more money to her. The second time it happened on 7/2, I realized that I may have been getting extorted.

    Business Response

    Date: 07/12/2024

    Hi,

    Thank you for bringing this to our attention! Please reach out to us at ******************************* with screenshots of the interactions you have mentioned. Our customer service team will assist you from there! If you have any trouble with our email address please respond through the BBB so we can sort this out for you.

    Thanks,

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business and the associated provider is taking fees associated with every administrative thing. I paid $90 to get a prescription. $50 to get a prior authorization and now the provider is refusing to appeal to ensure I can get this medication. I still do not have the medication and have been out for the past week. What is $140 fees going towards. This is quite unethical and if PUSH cannot ensure providers follow through with services, they should not offer and advertise said services.

    Business Response

    Date: 08/19/2024

    Hi,

    Thank you for bringing this to our attention. We see you have previously been in contact with a member of our customer support team in regards to your request. We'd like to reiterate that if prior authorization forms are filled out, and your insurance denies the prior authorization, the choice to refund is in the providers hands. If you have spoken to the provider since filling out this complaint please let us know.

    Thanks,

  • Initial Complaint

    Date:04/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2024 I paid ***************** who is a prescriber for Push Health $750.00 for a 4 month supply of mounjaro. I also paid Push Health $69.00 for the consultation fee. I had ordered the same prescription in January and lost **************************** July, the order was sent on a Friday from Southlake Pharmacy. It was the hottest day of the year.. the outside temp hit 115 degrees.. The meds didnt arrive until Tuesday the following week. They are supposed to be kept cold. When I opened the package the "freezer" packs were hot as well as the bottle the meds were in. I called the pharmacy and they said the hot temp didnt effect the meds. Well, I continued to take them and instead of losing weight I gained weight. Come to find out the heat destroyed the efficacy of the meds. I called Push Health several times and they do not respond.

    Business Response

    Date: 12/17/2024

    Hi,

    Thank you for reaching out! We've reviewed your filed complaint as well as your email history with our customer service team. Unfortunately, we can not process a refund for medication that has already been used. We can only provide a refund if you have not received your medication or if the provider confirms with us that the refund can be processed. In instances like this please let us know before continuing with the product.

    Thanks,

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 21584731

    I am rejecting this response because: I never received the correct medication

    Sincerely,

    ******* *******

    Business Response

    Date: 01/21/2025

    Hi,

    Your original complaint did not include that you received a medication other than Mounjaro. If you receive an incorrect medication we need to be made aware the moment you receive it along with a screenshot of what you received. We are still unable to process a refund due to your use of the medication. We understand you did not get the outcome you were looking for but there is nothing else we can do at this time.

    Thanks,

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 21584731

    I am rejecting this response because: This is such a lame response.. now you are making **** up!!!!!!!  You all deserve to be sued and go bankrupt!!!!!!!  Deception at its finest!!!!!  Lying and nefarious business practice!!!!!!  You need a class action suit against your butt

    Sincerely,

    ******* *******

    Business Response

    Date: 03/14/2025

    Hi,

    We understand this is not the outcome you were looking for but there is nothing more we can do at this time. If you decide to use Push Health again please contact us before proceeding with medication if you believe there is an issue with the quality of delivery. We're always happy to help but are unable to proceed with a refund if the medication has been taken.

    Thanks,

    Customer Answer

    Date: 03/14/2025

     
    Complaint: 21584731

    I am rejecting this response because: You havent addressed the issue!!!!!!!!!  You just keep giving a lame response to avoid the BBB giving you a bad credit rating.. we are suing your ass!!!!!!!!!!!

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction April 13, 2024? ******************* Is the provider. She charged my PayPal saying that she sent a prescription to ********* in ********, ******** around 9 AM this morning. My PayPal has not been refunded. The prescription was never sent to the pharmacy.

    Business Response

    Date: 09/09/2024

    Hi,

    Thank you for reaching out! We have reviewed the mentioned transaction and see your request was voided on 04/13/24. Due to the void your funds were returned to your account. Please let us know if you require further assistance!

    Thanks,

  • Initial Complaint

    Date:04/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid almost $500 for a medication and it was not provided. Tried to get a hold of the company and the provider and no one is responding to my calls/emails

    Business Response

    Date: 09/09/2024

    Hi,

    Thank you for reaching out! I see our team reached out to you on 4/12/24 with more information regarding your medications shipment. Please let us know if you never received your tracking number. If this is the case please include screenshots of your last communication with the provider so our team can confirm.

    Thanks,

  • Initial Complaint

    Date:04/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to get help in getting a prescription and they were nice about it but It doesn't feel like it would help me in this matter. I feel it is a bit much for the price as well.

    Business Response

    Date: 07/23/2024

    Hi,

    We appreciate your feedback and giving us a shot! We see your transaction was confirmed voided on April 9th. Have an amazing day!

    Thanks,

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 02/29/2024 I attempted to order a Winlevi acne prescription, and one of their prescribing doctors, located in *******, issued the medication. However, my pharmacy declined to process the request, citing that the doctor is not based in **********. Despite being charged $69.99, I have been unable to reach them via phone since last week. I fully concur with the complaints expressed on this forum about their services. It appears they may not be legitimate at all. I need my refund.

    Business Response

    Date: 07/12/2024

    Hi,

    We see we never heard back from you after our response to your email. Was your case resolved between you and your provider? If not please let us know!

    Thanks,

Push Health, Inc. is NOT a BBB Accredited Business.

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