Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business $89 and they never rendered treatment. The nurse practitioner will not answer my questions, and have not received any answers when I call their phone number and leave messages.I had a severe UTI that was ignored by this company. I finally got it treated today at my doctors office.

  Business Response

  Date: 11/13/2025

  Hi,

  Thank you for bringing this to our attention. We're sorry to hear you've had a negative experience on our platform and we're glad you got the care you needed. We have reviewed the prescription request history tied to your account and are unable to find the $89 transaction you mentioned. We see a transaction for $69.99 dated 9/15/2025 and a transaction for $0 dated 10/16/2025. If you could share a screenshot of the transaction either in your Push Health account or in your bank statement we'd greatly appreciate it.

  Thanks,

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PUSH HEALTH On 9/11/25 i submitted request for Mounjaro Rx. The app charged me immediately which was odd usually it takes a few days. Then HEB pharmacy never received Rx. On app it says it was faxed to some 800 # not HEB even though email said it was. Before this happened my date of birth was listed wrong on Rx which also was odd. I messaged my provider and she replied that it was am error on my end because my profile had that DOB. I checked and No. my DOB was correct. Now she does not reply which she is so good at getting back to me. Was it hacked. ********* ***** of ********** is the provider Now app does not let me in or lets me reset my password

  Business Response

  Date: 09/26/2025

  Hi,

  We hope you're doing well! We see our customer service team was able to help you with your request on 9/18/2025. Please feel free to reach out if there is anything else we can do to assist!

  Thanks,

  Customer Answer

  Date: 09/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im deeply disappointed with the service I received with this company. In filling out the patient questionnaire, I was informed that the price of the medication I requested, Zepbound, might vary depending on my insurance coverage. Despite this, I was prescribed the Zepbound and then informed that I could only receive it through *********** Self Pay Pharmacy Solutions Only use for ******** cash-pay. Was not given the ****************** I signed up with as an option. When I attempted to change the pharmacy location, it said I had exceeded my request, although it had only been my first attempt. This is a complete scam. I have no reason to pay such an exorbitant price $450 cash, when I have excellent insurance. This is a clear case of fraud, and I demanded a refund for the $65 I paid for this appointment. (which I was also told would be the maximum price, but may also be lower based on my insurance.) I was never given the option to add my insurance at any point.

  Business Response

  Date: 09/26/2025

  Hi,

  Thank you for bringing this to our attention. We'd like to sincerely apologize for your negative experience on our platform. We have reviewed your request and refunded your prescription request. Please let us know if you have not received your refund by this time next week.

  Best,

• Initial Complaint

  Date:06/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* has been trying to charge me $20.00 numerous times in the last 2 or 3 months. Its been declined by my ***** Pay and Im grateful for that. Still I have no idea why ********* has been trying to charge me because Ive never heard of ********* and Ive never been on their website or had a phone call from *********. NEVER !! This is a Scam a total Scam by this company. Please try and help with me and others to not be Scammed again.

  Business Response

  Date: 06/17/2025

  Hi,

  Thank you for reaching out! We've reviewed the image you've attached and it looks like you're being charged by a separate company by the name of "Plush Care". We understand the confusion but even so we'd like to assure you we do not have an account under your name, email, or phone number. We hope you have a great day!

  Thanks,

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ******. Paid ***** then an additional ******. I received my first prescription a month ago, then requested a refill for the second month. I was unaware of the monthly fee of ***** for EACH prescription, but paid it. Push submitted the prescription but there were errors on the script itself per the pharmacy. I contacted Push, they made the revision and blamed the pharmacy. I went to the pharmacy to pick up only to find out that Push cancelled that script and sent in another one which wasn't ready yet. Over a week of back and forth and asking for an explanation through their portal messaging, only for them to continually blame the pharmacy. The pharmacist showed me the email communication with Push and they were clearly at fault for this fiasco. After 3-4 emails asking why this had happened and asking for a credit for this month due to all of the miscommunication, now I can't read any of my emails as if they just deleted my account? They put me on a medication, took ****** from me, then dropped me with no explanation or reassignment of another **** if that was the issue. You can't call them and communication now is impossible! Now what do I do? Terrible, terrible customer service and what kind of **** just drops you? I want my account reinstated and assigned a new *** or full refund for my investment with this company.

  Business Response

  Date: 06/20/2025

  Hi,

  We hope you're doing well! We just wanted to confirm that we were able to successfully connect you to a new provider after our discussion on 05/27/2025. Please reach out if there is anything else we can do to assist!

  Thanks,

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doctor took my money then closed the portal for service in the app and skipped out on my treatment. Repeat pleas to their "customer service" result in NO RESPONSE. Disgusting. I want my $70 dollars back under anti-trust provisions as I have not received the services I paid for. Doctor was unresponsive to questions and only sought to sell infinite pens and vials even though I repeatedly stated I did NOT want injections of any kind. TERRIBLE SERVICE.

  Business Response

  Date: 05/22/2025

  Hi,

  Thank you for bringing this to our attention. We have reviewed and refunded your prescription request. Please reach out to our customer service team at ******************************* if there's anything else we can do to assist.

  Thanks,

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to push HEALTH online. I was supposed to receive an order of ********** from a doctor online. They charged me initial and then said they would send it to my pharmacy. They had the pharmacy correct the address correct the phone number and the fax number correctbut I have called numerous times to that pharmacy and they have not received a prescription I was supposed to get and paid for. I have called several times leaving messages. They are not calling me back.April 12, 2025 - Medication Rx (#******-3018695)- Approved on April 12, 2025 Prescription(s)1)********** 5 MG Tablet 21 Count Pack. Use as directed. #: 1 Packet, Refills: 0.Status Approved on April 12, 2025 Medical Provider ******** *****, MD Total Fees $69.99 Pharmacy ******* Pharmacy ********************************************************************************* ************** e-Fax Status Sent 4/12/2025 11:11am to **************, success.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without medication since 12/2024. My provider ****** ****** has not been responsive to my insurance/pharmacy for prior auths. She went one month without communicating with me. I decided to get my records and go elsewhere but Push Health the company and the provider are not providing them. This has been over 30 days since that request. This is neglect, liability, harm and damages.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on wegovy but as of 2025 the price went up to over $700 so I was looking for an alternative that was similar. ******* is similar and my insurance will cover it for $35 month. Mr ** ******** *****, at the ************ said he could get it for me. I enrolled in his program for ***** and then he submitted it to *** but he did it wrong so the charged me another 5 dollars to resend it, and then it was disapproved so he told me he could get it if I prepaid for $37 so I then paid that. Then he said my insurance disapproved but he could get me something similar for more money. I realized I was being scammed and asked for refund and he has refused to do.

  Business Response

  Date: 04/15/2025

  Hi,

  Thank you for bringing this to our attention. We'd first like to apologize for the inconvenient back and forth during this process. We'd be happy to process your refund we will just need to confirm the status of your prescription request as well your latest communication with the provider. We've sent you an email through our customer support team ********************************* for confirmation. If you have not received our email please let us know!

  Thanks,

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for prescription that was never sent over to pharmacy even though it says it was. ******** has no information on this.

  Business Response

  Date: 03/14/2025

  Hi,

  Thank you for letting us know! We have reached out via our Push Health customer service email with options on how we can proceed. Please feel free to keep this complaint open until we've reached a resolution.

  Thanks,