Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Push Health member since May 2022 and up until this year it has been a great experience. I reached out to my provider because she states in her bio that she is a weight loss specialist. I explained my situation and asked for her insight. There was absolutely no dialogue and she just called in a prescription for the medication I mentioned. After a month on that medication I asked what her thoughts were on increasing the dosage. Again with no conversation she just sent in the prescription. This prompted my insurance to request a prior authorization. At this point I have been on the medication for a month and will have erased all of the progress I have made in a month if I don't maintain my dosage. I have been reaching out to my provider begging her to provide the prior auth and going as far as even putting it through the portal as an rx request so she would be paid for the service! She responded once nearly two weeks ago saying "later!" and then ignored everything I explained and JUST SENT IN THE SAME PRESCRIPTION TO MY PHARMACY. Absolutely zero patient concern. If Push Health is inundated with requests then they shouldn't be sending new members to providers until they have caught up with their current members. I was charged $64.99 TWICE for NOTHING. I want these charges refunded.

  Business Response

  Date: 03/09/2023

  Hi,

  We apologize for the poor experience on our platform. We have refunded the charges referenced in your complaint.

  Thanks,

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/16/23 I signed up on Push health platform, I was immediately prompted to pay $89.53 for professional guidance from a medical doctor and then told what prescription they would write me and for the processing of script it was $64.99 (total loss of $******. There was communication throughout the next 2 days and once I asked if prior auth would be completed due to my insurance not covering script, I have not heard back from anyone in over 72 hours. I am asking for a full refund of ****** and feel that they are ripping people off.

  Business Response

  Date: 03/03/2023

  Hi,

  We apologize for the poor experience on our platform. We have refunded both charges as of 3/3/23.

  Thanks,

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Push Health and was matched with a provider (*****************************). I submitted a prescription request and it was approved with no consultation and I was billed $64.99. I created a new account on 2/18/2023 under a specific provider (******************) and requested a prescription from her. Push Health changed my provider mid-request to ********. Then the prescription was again charged from ******** when I did not request it through her for $79.99. I tried to contact Push Health via email and multiple phone calls but have not got a response on any channel. This was a service that was poorly "provided" on both charges (Since there was no actual discussion in any consultation) and the 2nd one more so, since the provider was changed without authorization. The files: Notification Request sent shows ****************** as the name on the bottom where it was sent to. The Receipts show both of the charges from ******** as a provider with 2 different patient IDs proving they forcefully rerouted my request without approval.

  Business Response

  Date: 03/09/2023

  Hi,

  The request mentioned was refunded on 2/24/23. We apologize for the poor service on our platform.

  Thanks,

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized push health and was not sent the prescription i requested and no services were rendered. I have been emailing push health since that day, 2/9/2023, and they refuse to help. Additionally, you are unable to reach anyone via phone. They took over $100 of my money and Id like it refunded due to no services rendered. They refuse to respond to my multiple emails.

  Business Response

  Date: 03/09/2023

  Hi,

  We apologize for the less than adequate service provided. A refund was processed on 2/20/23.

  Thanks,

• Initial Complaint

  Date:02/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the initial fee of 67 dollars. I did not think I would be charged right away. When I realized I was I went to cancel and could not. A provider right away messaged me. I messaged back with concerns and she blocked me. Horrible customer service and the way to treat a patient. I have no way of knowing the answers to my questions that I would have likely moved forward with. Then I get a message from another individual saying I needed to provide ALL of my medical documents and personal information and pay over 500 for a prior auth. I am very upset. And now they have my account information and do not have my permission. I would like an apology and a refund.

  Business Response

  Date: 03/01/2023

  Hi,

  We apologize for the poor experience on our platform. We have refunded the transaction as of 3/1/23.

  Thanks,

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for this service, app is tricky and there is no way you can cancel. Tried to speak with someone there but there is no contact information.

  Business Response

  Date: 02/27/2023

  Hi,

  We have refunded your past transaction. If you have any future questions or concerns you can reach out to us via *******************************

  Thanks,

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tried to get them to change my provider they just ignored me the reason for a change is the new provider they switched me to refused to write my asthma inhaler with a refill I am poor with no insurance 63 using same rx entire life i use on average 2- 3 inhalers in a year first time i used this service my rx had 2 refills when I came back they change my caregiver and she said she could not write a rx in that manner now they wont return my e-mails

  Business Response

  Date: 03/01/2023

  Hi,

  We disconnected you from your new provider on 2/17. If you were unable to find a provider able to prescribe what you need please reach out to *******************************

  Thanks,

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. Very responsive initially but once they charge you, they drop all communication. The provider supposedly sent my prescription to my pharmacy. I wait 2 hours and call to follow up. Pharmacy states they do not have it. I followed the instructions on the email and sent 5 emails, called the customer service number, left a voicemail, and attempted to message the provider on the portal. No response and I had to find somewhere else to get medical care and pay another fee.

  Business Response

  Date: 02/27/2023

  Hi,

  We apologize for the poor experience you had on our platform. The transaction has been cancelled and refunded as of 2/24/23.

  Thanks,

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a consultation for weight loss medication. I was charged $64.99 for the "doctor" to ask me a handful of questions and say she sent the prescription to the pharmacy requested. I contacted the pharmacy hours after she sent it, nothing. Contacted the pharmacy today, still nothing. I get automatic or generated responses when asking questions and still have yet to receive a response explaining why the prescription has not been received yet. I just received an invoice for paper work the "doctor" filled out for pre- authorization but I don't even know if I need that because the pharmacy has never receive the prescription. The service, professionalism and respect for patients is awful. I would never recommend this company to anyone.

  Business Response

  Date: 02/27/2023

  Hi,

  We apologize for this inconvenience. We have refunded all transactions as of 2/27/23.

  Thanks,

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19419362
  
  I am rejecting this response because: I only receive a particle refund. I have not been refunded for the prior authorization payment I was required to make but never received medication from. That total was $31.75. Please refund this amount as well.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/09/2023

  Hi,

  Thank you for letting us know. We have now refunded that transaction as well.

  Thanks,

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 I signed up for PUSH Health, ***********************, MD. I was charged a monthly membership fee. At that time a prescription was written for ******** after a text chat through the app with the provider. When I needed a refill, pharmacy informed me there was a prior authorization needed. The paperwork had been sent to **************. After 5 weeks of back and forth, the provider states that she returned the **. I was charged for her to complete the PA. My insurance company has no evidence of the PA. The provider stated that we could try an alternative. I paid the upfront fee. One day later she replied and stated that I wasnt eligible for a weight loss med due to my BMI, which was exactly the same as it was when I joined in November. I was taken advantage of. If you reading other complaints you will find additional situations just as mine. The *** would find this program out of compliance with state regulations regarding telehealth as well as the scam.

  Business Response

  Date: 03/01/2023

  Hi,

  We are currently in contact through our customer service team and have reached out to your provider. We hope to find a solution as soon as possible.

  Thanks,