Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Push Health services to make a request for a medication. I have not received my medication because the health care provider employed by Push Health will not respond to me or my Pharmacy. I have requested a refund. I have not received a refund for the ***** I paid for the unfulfilled medical services. Push Health advertises for patients to email their help line, or message the health provider through their app, with any questions or concerns. I have communicated through both, and I have also called and left messages through their customer service line. Still, no response. I have been making contact for 3 days. It is as if the healthcare provider knew my Rx would not be filled but took my money anyway and now she will not respond to my questions or concerns. My pharmacy faxed her requesting Prior Authorization, in order for insurance to pay for the medication and for the medication to be filled. She will not respond to them either. I followed the Push Health online instructions and have requested that the health provider, ***************************, transfer me from her patient roster, that has not happened either. When registering on the Push Health app, I was given the option to choose a doctor, nurse or nurse practitioner. I chose a doctor and instead, the nurse practitioner, ***************************, picked up my request. The company advertises "easy, safe and fair" treatment for their patients and I have not experienced any of the three.

  Business Response

  Date: 03/22/2023

  Hi,

  We apologize for the miscommunication. We have refunded your transaction and responded to your email regarding the situation.

  Thanks,

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, The request for my prescription to be resent has never been fulfilled. Ive been asking for several days now. The healthcare provider has not gotten back to me. Id like my provider to be changed and my prescription to be resent to my pharmacy and or I want a refund. Ive sent 6 email I have sent to Push Health. Along with 3 voicemails, No one seems to be getting back to me. Ive paid over $264.98 to Push-health

  Business Response

  Date: 03/22/2023

  Hi,

  We have contacted you through our customer service team. We hope we have adequately solved your issue.

  Thanks,

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I messaged the concierge prescription service to continue a prescription that was initially prescribed by a different provider. I paid around $90 for the service and spoke with a ************************* although it seemed like an automated response. She stated she would prescribe a different medication with a dosage was far too lower than my existing medication. I asked her about it and she did not respond to any questions I had. The service has completely ghosted me and will not respond to emails. They had indicated the (too low of a dose) prescription had been sent to my pharmacy, but once I checked it turned out it has not. I did not get the prescription and am getting zero communication yet I have already been charged for the service I did not receive. I would like a full refund and do not want to continue with this company.

  Business Response

  Date: 03/20/2023

  Hi,

  We sincerely apologize for the poor experience. We have canceled and refunded your transaction as of 3/20/23.

  Thanks,

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined push health to get a prescription and paid $64.99 for them to send the prescription. I never got it. Then I had to pay another $114.99 for it to be sent a different way. The pharmacy said they never received anything from my provider- even though it says it was sent. The provider since hasnt responded to any of my messages. The company will not answer the call nor will they call back! No emails are answered. Now I was charged another $64.99. So I am ****** in the hole because of their scam! DO NOT USE THIS COMPANY.

  Business Response

  Date: 03/20/2023

  Hi,

  I see we have been in contact through our Push Health customer service team. If the issue was not properly resolved please let us know!

  Thanks,

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid $64.99 for a doctor to write and ******************** said she sent the rx via e fax ****** said they never received it on 2/27 emailed the doctor back no response. such a scam.

  Business Response

  Date: 03/27/2023

  Hi,

  We apologize for the inconvenience and have been working hard to resolve the issue. Please let us know if the issue has yet to be resolved to your liking!

  Thanks,

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date is 2/16/23.Paid *****. I was promised a video consultation thereafter a prescription for Ozempic.There was NO CONSULTATION. I WAS PRESCRIBED a different injectable medication I have never heard of and not the medication requested. .There is no OZEMPIC PRESCRIPTION AND I HAVE SPOKEN TO NO ONE. I Received some weird long message via the Push Health app. Stating me having to contact the pharmacy and my insurance to ask them to send a preauthorization to the doctor. THAT MAKES NO SENSE. I want my money back. Ive been charged $***** for what exactly .

  Business Response

  Date: 03/16/2023

  Hi,

  We sincerely apologize for the less than adequate service. We have refunded the transaction as of 3/16/23.

  Thanks,

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The raise prices constantly. Charge you for every small thing. I asked to send 3 refills, they charged me and sent one.They rip you off

  Business Response

  Date: 03/20/2023

  Hi,

  I see we've been in contact since this complaint has been filed. If there is still a problem that needs to be solved please let us know!

  Thanks,

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Push health for several months and haven't had a problem then all of a sudden I can't get ahold of them after I paid my fee $89.99. Going on a week now and need my medicine tomorrow

  Business Response

  Date: 03/16/2023

  Hi,

  I see we have been in contact through our customer service! If the issue was not resolved please let us know and we will solve it as soon as possible.

  Thanks,

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After taking $65 of my money and only chatting with me on the platform, the provider claimed they sent a prescription for antibiotics to my pharmacy. 6 hours later, the pharmacy still hadnt even received the prescription. I tried calling push, and after being on hold for 10 minutes, they ended the call. I emailed for help, and the provider merely kept insisting that they had sent the prescription and didnt provide any other assistance. I found many reviews and claims online that this business is fraudulent, so I gave up and ********** elsewhere. But my infection (and immense pain) was delayed hours just for someone to fraudulently take my money. This business should be ashamed.

  Business Response

  Date: 03/03/2023

  Hi,

  We sincerely apologize for the poor experience on the platform. We have refunded the transaction as of 3/3/23.

  Thanks,

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company for medication for my infected gums so that I wouldnt have to spend time waiting for an appointment. That was February 22nd 2023. I called the Pharmacy closest to my home where I had the prescription sent, unbeknownst to me it would be sent via fax. The pharmacist claims to have never received multiple fax to this day, February 24th 2023 I was told that if the provider could just call the prescription in, it would solve the issue. I logged back into the PUSH Health app to notify the provider, ***************************** of my issue who then make me aware that she was busy seeing patients and could not call however, she was able to message through the app. I had my prescription faxed by her to another Pharmacy, which is ********* who still had yet to receive such prescription either. Being as though I found this website via ******* I started to think maybe Ive just been scammed? So I messaged her via PUSH Health app again and stated *** been trying to get the prescription since I ordered it with no luck, This is really starting to seem like a scam. Apparently that trigger her because after she messaged me back PRESCRIPTIONS can only be sent via fax until PUSH HEALTH fixes things It is not a scam. Thats ridiculous I told her Id be filing a dispute with my bank because its more so ridiculous to me that I cant get any real assistance with this prescription she said to me Ok you do that. If you want to be nasty then I dont need to waste my time trying to help you If anything I was frustrated and concerned. Never nasty after thinking Ive been scammed out of the $73.00 I paid. Im upset more than anything but this was a ****** learned. I will never use a service like this one ever again. And I hope that no else receives the type of service I did which lacked compassion or concern. ( I do have screenshots of the entire conversation )

  Business Response

  Date: 03/03/2023

  Hi,

  We have been in contact through our customer service team since this complaint has been filed. If there is still an issue resulting in the need of a refund please contact us again at *******************************

  Please use the same email you filed the complaint with. We'd like to solve the issue as soon as possible.

  Thanks,

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19495863
  
  I am rejecting this response because: The providers service was horrific and I want my money back. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/09/2023

  Hi,

  Thank you for letting us know. We have refunded your transaction as of 3/9/23.

  Thanks,