Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 4/4/2023 I paid push health ~$65 for a "health consultation" which they claim resulted in a prescription. The consultation consisted of a single question no response after I answered. They claimed to approve a prescription, but the pharmacy never received it.I can not get a response from Push health. They took my money, provided no service, and disappeared when I tried to resolve the issue.After they took my money, it was revealed to me that if they had provided a prescription, it would have only been for one week, forcing me to pay $75 the next week to request a new, which does not include the price of either dose.This company is a complete scam.

  Business Response

  Date: 04/14/2023

  Hi,

  We sincerely apologize for the frustrating experience on our platform. We have issued a full refund as of 4/14/23.

  Thanks,

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21st, I paid ***** for a weight loss RX. ************************************ contacted me and wrote a RX for Monjauro which is only dispensed for people with type 2 diabetes. My insurance denied it and so did 3 other pharmacies, I told her she should not be writing prescriptions for RX,s that cannot be filled. Push Health makes it impossible to cancel your subscription. I am unsatisfied with Push Health services.

  Business Response

  Date: 04/12/2023

  Hi,

  We sincerely apologize for the poor experience on our platform. We have issued a full refund for the prescription. If you would like us to disable your account please contact us at ******************************* .

  Thanks,

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business for a services and was given a prescription on March 19,2023. My payment was for $64.99. They sent my prescription to Nucara which doesnt have pharmacy services. This location tossed the prescription so I cannot transfer it. I have reached out to ***************************** ARNP and push. Ive had no response from the provider. The Push help desk told me to contact them again after they contacted her told she did not respond. She hasnt responded and Push help desk quit responding as well.

  Business Response

  Date: 04/10/2023

  Hi,

  I see our customer service team has issued a refund. Please let us know if there is any further issue or concern.

  Thanks,

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25, I requested a prescription from a provider. I paid $64.99 and the prescription was sent to my pharmacy but insurance required a PA which my provider would not complete. She told me to request a refund and we'd go through another pharmacy. I paid another $119.99 for this second prescription. On 3/26, I emailed Push Health at ******************************* and requested a refund. On 3/26 the provider attempted to fax in the new prescription. The fax failed and she contacted Push customer service to complete the fax. I haven't heard from customer service and the fax status still shows as having failed. On 3/29, after receiving no refund or communication from Push Health, I requested a refund for both transactions as I have not received any prescription medication. On 3/30, I still have not received a response and, as such, am filing this complaint. I'd like a full refund for both prescription requests.

  Business Response

  Date: 04/11/2023

  Hi,

  I see we have issued a refund through our customer service team. Please let us know if there were any complications regarding the funds.

  Thanks,

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a provider (*******************************, PA) who wrote me a prescription on 3/25/23. She allegedly sent the prescription via e-fax to my chosen pharmacy. This pharmacy never received the e-fax. Therefore, they could not fill my prescription. I contacted my medical provider, as well as ********************** several times via email and phone. I attempted to change the pharmacy via online portal but was unsuccessful. It took four days and a threat to BBB before I heard back. ******** allegedly wrote a new prescription to a second pharmacy. But after four days (nearly 7 days after my initial script was written), this 2nd pharmacy still never received my prescription. I have been unable to get a response from my ******* ********************** via email, phone, and app messaging. They took my money and ran.

  Business Response

  Date: 04/10/2023

  Hi,

  I see our customer service team has processed a refund for the mentioned transaction. We apologize for the inconvenience and hope you have a great day!

  Thanks,

• Initial Complaint

  Date:03/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting medication from push health and now all of a sudden after I pay all this money they will no longer give me a Rx for it they want me to buy a med from them. My husband also paid for a Rx and a prior authorization to be completed neither ever occurred. This company is a scam and no one will answer my calls.

  Business Response

  Date: 04/10/2023

  Hi,

  Thank you for reaching out! We apologize for the frustrating experience on our platform. We have refunded your husbands prescription transaction as well as his invoice. Please let us know if there is anything else we can do to assist.

  Thanks,

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ******************* signed up with Push Health on March 27th 2023. I wanted to receive a prescription named ********* and the health care provider that was assigned to me called in a prescription for Manjauro. That is not the medication that I requested I have tried several times to contact the company to let them know that they sent in the wrong prescription I have left messages and I have also emailed them have not been able to speak to an actual person to assist me I was charged $64.99 for this service I would like my full refund or for somebody to call me to in order to get the right prescription sent in.

  Business Response

  Date: 04/10/2023

  Hi,

  We have sent an email in regards to the situation. Please get back to us when you can so we can assist in solving this issue.

  Thanks,

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19870183
  
  I am rejecting this response because:
  Email did not resolve my pros or did I get Anybody to call or assist me.  Nor did I get A refund issued 
  Sincerely,
  
  *******************

  Business Response

  Date: 04/11/2023

  Hi,

  We have issued a full refund for your prescription. The funds should reflect in your account within the next few business days.

  Thanks,

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the Push Health platform because I was curious about a medication they were prescribing, Ozempic. After finding out how much the medication is without insurance (around $1,500 a month), I decided not to proceed. Three months later, I receive an email that a doctor on the platform is requesting lab tests, even though I informed them that I did not want to proceed with a prescription. This is not my doctor. I have exchanged three messages with her, and that's it. There is no way to cancel your account and delete your information from the platform. This company has no business ordering lab tests for anyone who is not using their service. I want my account deleted immediately.

  Business Response

  Date: 04/10/2023

  Hi,

  Thank you for letting us know. I see our customer service team has deactivated your account. Once more we'd like to apologize for the poor experience and hope one day you'll rejoin us!

  Thanks,

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date is 3/26/23.Paid $65.00. I was promised a proper consultation and then a prescription for Mountjaro. The nurse practitioner who was assigned to me barely communicated with me and she didn't address my medical concerns or ask pay any attention to my blood test results. Once she prescribed the medication which was immediately, I called the pharmacy and they said they have nothing on file. I have no idea why I have been charged $65.00 when I can't even get the medication and there has been no consultation with the nurse practitioner. The whole thing is a scam.

  Business Response

  Date: 04/10/2023

  Hi,

  We apologize for the poor experience on our platform. We have issued a refund of the mentioned transaction. Please let us know if there is any issue obtaining your funds.

  Thanks,

• Initial Complaint

  Date:03/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place is a scam, before I signed up and paid I asked very specific questions to my "provider" Once I paid and was prescribed my medication it was sent to a pharmacy that would not fill it, I was told by the provider they would fax the prescription to my pharmacy of choice but I needed to contact customer service to do so, the ** number takes you in circles and there is nobody to ever speak to, their ring central hangs up on you. The email you are also able to contact ** is never answered. Complete scam, never received what I paid for.

  Business Response

  Date: 04/10/2023

  Hi,

  I see our customer service team has provided a refund for the mentioned transaction. Please let us know if there was any issue receiving the funds.

  Thanks,