Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used **** services and paid $64.99 to connect with a provider on 4/12, she sent my script into the pharmacy. Once it was there the pharmacy said it would need Prior Authorization, I reached out to the provider and let her know, she informed me it would be an additional charge of $50, I paid her. On 4/13 I see that the prior authorization is denied, I reached back out to her and asked about an appeal which would be the next step, So I paid $69 for the initial consult and I had to pay $50 for the PA that didnt even work. So I messaged her this morning and asked if Id have to pay for an appeal, this was her response: i suggest you calling your insurance to see which medication they will pay for for weight loss, If they dont pay for any then an appeal is a waste of time and money wegovy, ozempic, rybelsus (ozempic pill form)victoza I told her all of those meds are on the drug formulary for my insurance but they all needed prior authorization. Her reply was so they will approve them but not the mounjaro. if so a appeal is useless. instead of pay $50 for an appeal that will also be denied you would just pay the $50 to change the ** and another $50 for another prior auth I will not be paying any more money for another script and prior auth, its just turning into a nickel and dime thing and sounding like scam as to how much money they can get from you.

  Business Response

  Date: 04/18/2023

  Hi,

  We apologize for this frustrating experience on our platform. We have issued a refund as of 4/18/23. Please email us at help@pushhealth if you have future questions/concerns.

  Thanks,

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a blood pressure medication on Wed, April 5, 2023 and paid $109.99. According to their site, online prescriptions are sent in ***** hours. Well, it is now Sat, April 8, 2023 and not a word from Push Health. I am completely out of medication, so understandably, I'm worried and in a rush for my prescription to be sent to my local pharmacy. I simply want a refund and I will not use Push Health anymore.

  Business Response

  Date: 04/17/2023

  Hi,

  We apologize for the disappointing experience on our platform. The transaction was voided so the funds should return to your account. Please let us know if you have any questions or concerns.

  Thanks,

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Push Health on April 3rd to get a prescription using their service. They promptly charged me $65 and connected me to a provider. I explicitly told the provider in my messages that I need a prior authorization for my insurance to approve it. They didn't mention anything about it or whether or not they could do the PA. The provider wrote the prescription for me and sent it to my pharmacy in less than a couple hours. Of course, it wasn't approved because I needed the PA. The pharmacy and my insurance company BOTH reached out to the provider for a PA form that same day, but got no response. I personally also reached out to the provider 3 separate times to inquire about getting a prior authorization, but they never responded to me. I asked Push Health customer service about my issue, and they said that they actually do not provide PAs but some providers do if you pay an EXTRA CHARGE. They also wanted me to message the providers individually to see if they can do a PA. That's ironic, since my message to my first provider that I needed a PA was flat out ignored. I have no way of messaging a new provider unless I now pay another $90. No where on the website does it say that they don't do PAs unless you pay more. Their website actually doesn't mention PAs at all. I have paid $65 for a prescription I cannot use, and I've been told to pay $90 more to shop around for providers who might be able to help me for yet an ADDITIONAL charge on top of what I have already paid. Push Health **************** has also stopped responding to my messages after I asked for a refund. I have asked multiple times and have not received a response.Their website is misleading, and the way that they inform you of their limitations on service only after you paid is predatory.

  Business Response

  Date: 04/18/2023

  Hi,

  We sincerely apologize for the frustrating experience on our platform. I see that our customer service team has issued a refund. We hope that all is well and you have a wonderful day.

  Thanks,

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 4/4/2023 I paid push health ~$65 for a "health consultation" which they claim resulted in a prescription. The consultation consisted of a single question no response after I answered. They claimed to approve a prescription, but the pharmacy never received it.I can not get a response from Push health. They took my money, provided no service, and disappeared when I tried to resolve the issue.After they took my money, it was revealed to me that if they had provided a prescription, it would have only been for one week, forcing me to pay $75 the next week to request a new, which does not include the price of either dose.This company is a complete scam.

  Business Response

  Date: 04/14/2023

  Hi,

  We sincerely apologize for the frustrating experience on our platform. We have issued a full refund as of 4/14/23.

  Thanks,

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21st, I paid ***** for a weight loss RX. ************************************ contacted me and wrote a RX for Monjauro which is only dispensed for people with type 2 diabetes. My insurance denied it and so did 3 other pharmacies, I told her she should not be writing prescriptions for RX,s that cannot be filled. Push Health makes it impossible to cancel your subscription. I am unsatisfied with Push Health services.

  Business Response

  Date: 04/12/2023

  Hi,

  We sincerely apologize for the poor experience on our platform. We have issued a full refund for the prescription. If you would like us to disable your account please contact us at ******************************* .

  Thanks,

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business for a services and was given a prescription on March 19,2023. My payment was for $64.99. They sent my prescription to Nucara which doesnt have pharmacy services. This location tossed the prescription so I cannot transfer it. I have reached out to ***************************** ARNP and push. Ive had no response from the provider. The Push help desk told me to contact them again after they contacted her told she did not respond. She hasnt responded and Push help desk quit responding as well.

  Business Response

  Date: 04/10/2023

  Hi,

  I see our customer service team has issued a refund. Please let us know if there is any further issue or concern.

  Thanks,

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25, I requested a prescription from a provider. I paid $64.99 and the prescription was sent to my pharmacy but insurance required a PA which my provider would not complete. She told me to request a refund and we'd go through another pharmacy. I paid another $119.99 for this second prescription. On 3/26, I emailed Push Health at ******************************* and requested a refund. On 3/26 the provider attempted to fax in the new prescription. The fax failed and she contacted Push customer service to complete the fax. I haven't heard from customer service and the fax status still shows as having failed. On 3/29, after receiving no refund or communication from Push Health, I requested a refund for both transactions as I have not received any prescription medication. On 3/30, I still have not received a response and, as such, am filing this complaint. I'd like a full refund for both prescription requests.

  Business Response

  Date: 04/11/2023

  Hi,

  I see we have issued a refund through our customer service team. Please let us know if there were any complications regarding the funds.

  Thanks,

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a provider (*******************************, PA) who wrote me a prescription on 3/25/23. She allegedly sent the prescription via e-fax to my chosen pharmacy. This pharmacy never received the e-fax. Therefore, they could not fill my prescription. I contacted my medical provider, as well as ********************** several times via email and phone. I attempted to change the pharmacy via online portal but was unsuccessful. It took four days and a threat to BBB before I heard back. ******** allegedly wrote a new prescription to a second pharmacy. But after four days (nearly 7 days after my initial script was written), this 2nd pharmacy still never received my prescription. I have been unable to get a response from my ******* ********************** via email, phone, and app messaging. They took my money and ran.

  Business Response

  Date: 04/10/2023

  Hi,

  I see our customer service team has processed a refund for the mentioned transaction. We apologize for the inconvenience and hope you have a great day!

  Thanks,

• Initial Complaint

  Date:03/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting medication from push health and now all of a sudden after I pay all this money they will no longer give me a Rx for it they want me to buy a med from them. My husband also paid for a Rx and a prior authorization to be completed neither ever occurred. This company is a scam and no one will answer my calls.

  Business Response

  Date: 04/10/2023

  Hi,

  Thank you for reaching out! We apologize for the frustrating experience on our platform. We have refunded your husbands prescription transaction as well as his invoice. Please let us know if there is anything else we can do to assist.

  Thanks,

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ******************* signed up with Push Health on March 27th 2023. I wanted to receive a prescription named ********* and the health care provider that was assigned to me called in a prescription for Manjauro. That is not the medication that I requested I have tried several times to contact the company to let them know that they sent in the wrong prescription I have left messages and I have also emailed them have not been able to speak to an actual person to assist me I was charged $64.99 for this service I would like my full refund or for somebody to call me to in order to get the right prescription sent in.

  Business Response

  Date: 04/10/2023

  Hi,

  We have sent an email in regards to the situation. Please get back to us when you can so we can assist in solving this issue.

  Thanks,

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19870183
  
  I am rejecting this response because:
  Email did not resolve my pros or did I get Anybody to call or assist me.  Nor did I get A refund issued 
  Sincerely,
  
  *******************

  Business Response

  Date: 04/11/2023

  Hi,

  We have issued a full refund for your prescription. The funds should reflect in your account within the next few business days.

  Thanks,

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************