Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted Push Health on 4/16/23 and paid them $64.99 for them to give me a prescription for Ozempic. They sent an eFax prescription to my insurance company. On 4/17/23, the insurance company called the "doctor" and left a message requesting additional information because this medication requires "pre-authorization." The "doctor" refused to respond to the insurance company's request, so the prescription was cancelled and I received NOTHING for the $64.99 I paid.The "doctor" then told me to go to her BIO on the Push Health website for alternatives which basically entail purchasing bootleg prescriptions from unknown "compounding" pharmacies in New York, ******* or *********. Pharmacies that aren't "allowed" to ship drugs to **, so why would I trust them to ship legitimate medications to me?Per the "doctor's" ****** researched these pharmacies on my own. They are not affiliated with PushHealth. I am affiliated with these pharmacies.?Providers received an email from customer service stating they are no longer transferring prescriptions to any ****** Pharmacy at this time. ?There is a pharmacy in **********, ** that has Semaglutide for $275 for a 5ml vial. It isn't a auto injector so you would have to drawl up the medication on your own but the pharmacy will tell you how to do it. The 5ml vial will last you about 10 weeks for the initial doses. The medication is compounded by the pharmacy. Submit a new prescription request for Semaglutide. Let me know it's for the pharmacy in **********. Update...starting 4/17 they will not be able to ship to ** or ** due their states rules.Semaglutide 5mg/5ml is $275 Semaglutide ****mg weekly 4 weeks, then 0.5mg x 4 weeks then 1mg maintenance dose.Maintenance is 1mg for 5 weeks is $275.There is a pharmacy is ** that has Semaglutide/B12 compounded 4 prefilled syringes with each dose starting from ****mg to 2.4mg. $125 for any dose monthly.?Tirzepatide/B12 compounded 4 prefilled syringes with each dose starting from 2.5mg to 15mg. $325 for any dose monthly.Let me know it's for the pharmacy in **. They do not ship to **.There is a pharmacy in ********* that has Tirzepatide/B6 (Mounjaro) compounded. The monthly doses....2.5mg $150, 5mg $200, 7.5mg $250, 10mg $300, 12.5mg $350, 15mg $400. Let me know it's for the pharmacy in **. They do not ship to CA.**** All pharmacies can ship the medications to you.

  Business Response

  Date: 05/03/2023

  Hi,

  We apologize for the frustrating experience on our platform. We have issued a full refund. Please email ** if there is any issue receiving your funds at ******************************* .

  Thanks,

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $69 on two different occasions for a prescription. It turns out that the manufacturer of the rx stopped making the size of the prescription I was given, so I need the rx changed. My provider has not responded to my request for several days, and the phone line for Push Health doesnt work, as no human being answers the phone. I would like a new provider, which the Push Health app provides no assistance for, and I need a new rx with the correct amount of medication or else my pharmacy wont fill it.

  Business Response

  Date: 04/27/2023

  Hi,

  We are sorry to hear of this frustrating experience. We have set you up to match with the next available healthcare provider licensed in your state. Please email us at ******************************* if you need further assistance.

  Thanks,

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19956894
  
  I am rejecting this response because:

  I have simply asked for a phone call from the business. I have not been contacted by phone. Instead, I have heard from the same provider who is now asking me to pay another $69 for the same prescription. I have already paid $138 for the same prescription (2x @ $68). I do not think it is acceptable for companies to have absolutely no way to contact them. Every time you call Push, you receive an automated message telling you to leave a message and that they will call you back. Except no one calls you back. This could have been resolved long ago with a simple phone call. There is no recourse for customers when there is no way to contact a business or to speak with an actual human. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 05/12/2023

  Hi,

  Unfortunately, due to a high volume of customer service requests, we are only able to reach out via email at this moment. We apologize for this inconvenience. As previously stated you can reach out to ** at ******************************* and we will happily assist you with any provider/medication issues.

  Thanks,

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im really not sure whats going on with this company. I had been working with them for 2 months and everything was fine when I went to fill my 3 months I had a response that prescription cancelled I txt them relentlessly with no response. This is so frustrating

  Business Response

  Date: 04/27/2023

  Hi,

  I see we have been in contact through our customer service team. Please email us if you have further issue or concern.

  Thanks,

• Initial Complaint

  Date:04/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had submitted and paid for a prescription of whatever the best she thought. My insurance required a prior auth for what was prescribed. I have messaged and continued to not get a response. I was not able to get that particular prescription. I messaged again asking for alternatives and again nothing. I paid for a service that I did not get.

  Business Response

  Date: 04/19/2023

  Hi,

  We sincerely apologize for the frustrating experience. We have issued a refund as of 4/19/23.

  Thanks,

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Push Health to get a prescription for Wegova on April 12. Was contacted that night that prescription was sent to my pharmacy and Push Health charged my debit card $194.99. Called pharmacy 4/13 no prescription was ever sent. Emailed Push with issue they said they would re-issue prescription. THis never happened. Since this morning I have contacted them 3 times and have been told same thing. No prescription and they took my money . they will not refund me money or send prescription. I just want my money back.

  Business Response

  Date: 04/19/2023

  Hi,

  We sincerely apologize for the poor service. I see our customer service team has issued you a refund as of 4/14/23. Please let us know if there is any issue regarding the returned funds.

  Thanks,

  Business Response

  Date: 04/19/2023

  Hi,

  We sincerely apologize for the poor service. I see our customer service team has issued you a refund as of 4/14/23. Please let us know if there is any issue regarding the returned funds.

  Thanks,

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My provider for push health was consistently raising her prices on me without notice and intentionally charged me more because I informed her I was going to a different doctor that provided insurance. The problem is, its my blood pressure medication and she made it so expensive that I couldnt afford it anymore and when I ask questions on why it was increased for the same medication, she will not respond to me. This company is a scam and the doctor I had (*******************************) took it upon herself to increase my medication to the point where I cant afford it anymore after telling her I needed to go to a doctor who accepted insurance. This is a horrible horrible company. Do not use them.

  Business Response

  Date: 04/24/2023

  Hi,

  I see our customer service team has contacted you. Please let us know if there is anything we can do to further assist you.

  Thanks,

  Customer Answer

  Date: 04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned a prescriber. *************. I paid her provider fee of $150. She told me my medicine would be in the $200 range. When I called the pharmacy to pay they said $500! ******* would not respond to me after that. I have been out of medication for over a month and Im out $150. push Health is no help

  Business Response

  Date: 04/19/2023

  Hi,

  We apologize for the frustrating experience on our platform. We have issued a refund as of 4/19/23.

  Thanks,

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used **** services and paid $64.99 to connect with a provider on 4/12, she sent my script into the pharmacy. Once it was there the pharmacy said it would need Prior Authorization, I reached out to the provider and let her know, she informed me it would be an additional charge of $50, I paid her. On 4/13 I see that the prior authorization is denied, I reached back out to her and asked about an appeal which would be the next step, So I paid $69 for the initial consult and I had to pay $50 for the PA that didnt even work. So I messaged her this morning and asked if Id have to pay for an appeal, this was her response: i suggest you calling your insurance to see which medication they will pay for for weight loss, If they dont pay for any then an appeal is a waste of time and money wegovy, ozempic, rybelsus (ozempic pill form)victoza I told her all of those meds are on the drug formulary for my insurance but they all needed prior authorization. Her reply was so they will approve them but not the mounjaro. if so a appeal is useless. instead of pay $50 for an appeal that will also be denied you would just pay the $50 to change the ** and another $50 for another prior auth I will not be paying any more money for another script and prior auth, its just turning into a nickel and dime thing and sounding like scam as to how much money they can get from you.

  Business Response

  Date: 04/18/2023

  Hi,

  We apologize for this frustrating experience on our platform. We have issued a refund as of 4/18/23. Please email us at help@pushhealth if you have future questions/concerns.

  Thanks,

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a blood pressure medication on Wed, April 5, 2023 and paid $109.99. According to their site, online prescriptions are sent in ***** hours. Well, it is now Sat, April 8, 2023 and not a word from Push Health. I am completely out of medication, so understandably, I'm worried and in a rush for my prescription to be sent to my local pharmacy. I simply want a refund and I will not use Push Health anymore.

  Business Response

  Date: 04/17/2023

  Hi,

  We apologize for the disappointing experience on our platform. The transaction was voided so the funds should return to your account. Please let us know if you have any questions or concerns.

  Thanks,

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Push Health on April 3rd to get a prescription using their service. They promptly charged me $65 and connected me to a provider. I explicitly told the provider in my messages that I need a prior authorization for my insurance to approve it. They didn't mention anything about it or whether or not they could do the PA. The provider wrote the prescription for me and sent it to my pharmacy in less than a couple hours. Of course, it wasn't approved because I needed the PA. The pharmacy and my insurance company BOTH reached out to the provider for a PA form that same day, but got no response. I personally also reached out to the provider 3 separate times to inquire about getting a prior authorization, but they never responded to me. I asked Push Health customer service about my issue, and they said that they actually do not provide PAs but some providers do if you pay an EXTRA CHARGE. They also wanted me to message the providers individually to see if they can do a PA. That's ironic, since my message to my first provider that I needed a PA was flat out ignored. I have no way of messaging a new provider unless I now pay another $90. No where on the website does it say that they don't do PAs unless you pay more. Their website actually doesn't mention PAs at all. I have paid $65 for a prescription I cannot use, and I've been told to pay $90 more to shop around for providers who might be able to help me for yet an ADDITIONAL charge on top of what I have already paid. Push Health **************** has also stopped responding to my messages after I asked for a refund. I have asked multiple times and have not received a response.Their website is misleading, and the way that they inform you of their limitations on service only after you paid is predatory.

  Business Response

  Date: 04/18/2023

  Hi,

  We sincerely apologize for the frustrating experience on our platform. I see that our customer service team has issued a refund. We hope that all is well and you have a wonderful day.

  Thanks,