Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business says it will get Wegovy/******* prescribed for weight loss, and work with your insurance company. What they are not saying is insurance is turning down all claims. Feels like false advertising on their website, if they knows these specific prescriptions are getting turned down.

  Business Response

  Date: 05/23/2023

  Hi,

  We understand the frustration and will discuss this matter as a team. If there is a prescription you were not able to receive please let us know so we can assist.

  Thanks,

  Customer Answer

  Date: 05/28/2023

   
  Complaint: 20085747
  
  I am rejecting this response because: I see a lot of the exact same complaints from this company, excepting money from patients knowing knowing insurance will deny this medication, Ozempic/Wegovy. If the medication is denied by insurance, patients need to be reimbursed.
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 06/03/2023

  Hi,

  In our history of complaints we are always willing to refund when a patient has not received their medication. We'd love to assist with any charge you would like a refund on but we will first need a prescription number or the date it was charged.

• Initial Complaint

  Date:05/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for medical consultation and prescription faxed to pharmacy. Prescription has not been completely received by pharmacy and have not completed treatment. Have left phone and text messages without responses. Otherwise customer service line rings and rings until prompted to leave a message that isnt answered. Please fax my complete prescription to the pharmacy and contact me that this has has been done. Thank you.

  Business Response

  Date: 05/18/2023

  Hi,

  We have reached out through our customer service email. Please get back to us when you can so we can further assist! If you can not find our email feel free to email ** at ******************************* .

  Thanks,

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request on 5/6/23 for Ozempic and was approved. Push Health charged me for $64.99. The pharmacy did not receive the rX, so I emailed back in stating it hadn't been received. They said they would re e-fax it in. Several days later, I inquired again because it still hadn't been received. I asked the provider ("Dr." ************************ if she could maybe try a different pharmacy. She then (supposedly) sent it to another pharmacy on 5/13 and charged me $89.99 (w/out permission), and that, too, was never received.

  Business Response

  Date: 06/14/2023

  Hi,

  I see the transactions have been disputed leading to a return of funds. Please respond to this complaint if you are in need of any further assistance.

  Thanks,

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The provided suggested a compounded form of my medication from a pharmacy that would overnight it. I paid the provider a fee of $165.50 and then the pharmacy fee of $275. After paying for the medication I was told it wouldnt ship for two weeks. After two weeks I was told it might take another two weeks. I messaged the provider stating I used the pharmacy she recommended and Im coming up on a month with no medication.. and havent heard anything back from her. I would like a refund of the $165.50 because I cant get the medication she prescribed.

  Business Response

  Date: 05/12/2023

  Hi,

  We apologize for this frustrating experience. We have issued a refund as of 5/12/23.

  Thanks,

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an initial consultation fee to meet with RN consultation and paid for (2) separate scripts which she stated were sent and after calling the pharmacy relentlessly they never received them. I had to go through another online telehealth paying additional fees to get the medicine needed meanwhile I laid out a considerable amount of money for a consult and scripts that I never got.

  Business Response

  Date: 05/10/2023

  Hi,

  We apologize for the poor experience on our platform. We see the charges have been disputed and refunded. Please contact us at ******************************* if you have any future questions/concerns.

  Thanks,

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found the Push Health website and signed up for an appointment and paid the $64.99 to agree to a consultation with a healthcare provider. I wanted to discuss weight loss goals and health problems. I do not see how this company can pass for telehealth when it does not do any kind of assessment on patients via telephone or video consult. I was asked a question, was pushed to order expensive compounding medications. I declined and asked for standard medication. The medicine was sent over to my pharmacy, and I was told that if I wanted a Prior Authorization that it would be an additional fee of $65. I asked some follow up questions because the pricing structure of this program was never outlined to me. Then a nurse told me that the doctor is unable to fill out any forms related to insurance, which I assume is the PA. I can't afford a medication that costs $1,600. Which is probably the whole goal, since the nurse then tried to push me towards the compound medications since they were "cheaper." This is not safe or a respectable company.

  Business Response

  Date: 05/12/2023

  Hi,

  We apologize for this unfortunate experience on our platform. I see that the transaction was refunded on 5/4/23. If there are any issues retrieving your funds please contact us at ******************************* .

  Thanks,

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed into the app and signed up for everything. They charged me $65 and told me they sent a prescription to my desired pharmacy. I have called my pharmacy multiple times and they do not have anything from them. The company has stopped all communication with me after they took the money. I need a full refund immediately. If they do not I will be forced to file charges against them.

  Business Response

  Date: 05/08/2023

  Hi,

  We apologize for the poor experience on our platform. We have issued a refund as of 5/8/23.

  Thanks,

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Push Health for their advertised online prescription. After paying the $64.99 and going through the question and answer portion via the online messaging, I was told that a prescription was sent to my pharmacy. This did not happen and not only did the prescription not get sent but when I messaged about the prescription not being sent, I was told that a message was left by the physician to the pharmacy and it might take a while to be received. I went to the pharmacy and was told that messages are not possible and therefore not part of the procedure for getting/receiving prescriptions

  Business Response

  Date: 05/08/2023

  Hi,

  We apologize for the less than adequate service provided on our platform. We have offered a full refund as of 5/8/23.

  Thanks,

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told the doctor which was more of an automated conversation that my insurance would not pay for my prescription. I wanted to discuss other pharmacies options but had no response then they submitted a prescription and of course it was rejected. They are using an automated doctor and charging knowing people will not get prescriptions and charging a hefty fee for nothing. The sight offers NO communication or customer service or means for dispute.

  Business Response

  Date: 05/08/2023

  Hi,

  We apologize for the poor experience on our platform. We have issued a full refund as of 5/8/23.

  Thanks,

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Push Health this evening. I paid the $64.99 for a virtual consultation fee. However, I never received a virtual consultation. What I did receive was a $900 prescription sent to my pharmacy within minutes. None of my medical history was reviewed and I was never able to talk to a provider. Im uncomfortable with the level of care provided, especially since the prescription provided to me was an injectable and I dont know how, nor do I want to, to inject myself with medication. This may work for some people but I was never able to a doctor about what I have or havent tried or discuss any concerns. I feel very scammed and want a refund but there is NO contact information listed anywhere (though the FAQs say you can request a refund before filling your prescription but NO information on how to do so).

  Business Response

  Date: 05/03/2023

  Hi,

  We apologize for the less than adequate service on our platform. We have issued a refund for the mentioned consultation. For future reference please contact pushhealth.com .

  Thanks,