Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted push health for weight loss help via medication. I paid $71.99 for the prescription consult and then was made to pay another $65.99 for a PA that was denied. I was unable to contact my provider for them to appeal it and I feel like its unprofessional for them to be charging so much knowing most insurances are denying coverage for these types of medication.

  Business Response

  Date: 06/14/2023

  Hi,

  We apologize for this less than adequate experience on our platform. We have refunded the prescription consultation fee as of 6/24/23. Please respond to this complaint if you need more assistance.

  Thanks,

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Push Health to get a script filled. After being told by one pharmacy that they never received the script, I asked Push to send it again and again - same response. So, then I asked the nurse at Push to send the script to a DIFFERENT pharmacy. When the same exact thing happened at the second pharmacy, and when NEITHER pharmacy even had this very popular med in stock at their store and had to order it to be delivered at some date a week into the future, I asked for a refund. The Push nurse cited the "system is so very flawed" as the reason neither pharmacy received her script in under 3 days time then denied knowing that getting this particular med was a challenge and denied me the refund. I needed the med on 6/23 but did not get it until 6/29. In addition, I was not aware that Push was going to charge an extra $86 for looking at my labs. I didn't mind paying the fee, but **** is stealthy and sneaky about charging it which leaves a bad taste in my mouth. It is absolutely unclear by scouring Push's website how one goes about canceling their account and OF COURSE I cannot reach a live person whenever I call their number. And finally - the nurse I worked with was not professional. I am not even asking for a refund like I should, I would just like for Push to IMMEDIATELY close my account and stop taking $64 per month out of my bank account for the biggest waste of time and hassle of of my life. ps...I have loads of screenshots of my exchanges with the Push nurse, if anyone is interested.

  Business Response

  Date: 06/07/2023

  Hi,

  We here at Push Health are strictly a matchmaking service between patients and providers. Any charges past our first rate of ***** are decided by the provider. If any fee is beyond what the patient is willing to pay you can email our customer service team to match with a new provider. Our customer service email and the process to finding a new provider are listed on our FAQ. We do not store credit card information nor do we take monthly fees from patients. We will deactivate your account effective immediately.

  Thanks,

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though this company DOES take monthly fees from people. I have bank statements to prove it. Also, the nurse I was working with was snarky and was telling me about her personal life on our chats.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, 2023 I contacted Push Health regarding a prescription fora medication. They approved my request and wrote a script for a different medication that I wasn't approved for.

  Business Response

  Date: 06/07/2023

  Hi,

  We apologize for this unfortunate experience. We have issued a refund as of 6/7/23.

  Thanks,

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading marketing non ftc ca dhcs HIPAA? Disclosure by honeybee pharmacy and pharmacy and MD ************************** ******** licensed MD per emails received by patient customer AARP disabled ******* veteran #ADA **** usdoj mentally and physically ill suffered COVID pneumonia x2 recurring issue. They did not #fullydisclose to me billing procedures et al as I am on ******** part d and ** ******** dhcs40 yrs called medi-cal. Which they don't accept my chase bank debit card was billed $75 4 MD matched at random when extreme ill and I disclosed my medical history to MD and all she said to me in a note hope you feel better no more what kind of medical help is that when facing life threatening situations f I had not had plaxoid from another fully competent non online non teleheath ******** licensed nursing home another ************* I would be deceased unable to warn the public about urgent care on line resources in #heygoogke paid sponsorships ************* @ ******************* nursing home gave me plaxoid so lucky I am alive now I had step several times over pase 40 yrs leads to walking pneumonia per cec website I wish a full refund to me chase card please if feasible the unsympathetic rep online at Chinese owned honey bee health pharmacy in *********** ** stated they do not accept ******** medicare nor good pharmacy discount coupons nothing fixing ince homeless grandma's grandpas veterans disabled of all ages should avoid push leahrhcatlre when you type into your computer oc or phones or #hey****** get antibiotics no prescription it comes up first spninsire ****** revenue generating scam results risking our lives and those immunosuppressed as wee respectfully submitted ** govt SDVOB #whustlwbliwe #feinstwin cares act ppp sba.gov fema dod vip.va.gov push healthcare tele marching online and hone bee partner pharmacy online online ** **...and ************************** who does not apparently care about seniors livesp in ********** ** ys is my email id which is. *******************

  Business Response

  Date: 06/07/2023

  Hi,

  We sincerely apologize for the poor experience on our platform. We have issued a refund as of 6/7/23.

  Thanks,

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Push for consult and prescription, prescription never filled by ******** I asked for refund, havent heard from Push after many calls and text messages

  Business Response

  Date: 06/07/2023

  Hi,

  We have gone ahead and processed the refund for you! We hope this experience was not too great of an inconvenience.

  Thanks,

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached to this this health providor service, paid them for their service. I messaged my providor three or four times, NOT A SINGLE response.What's ever happend with compassion.I reached out to support, they offered to help, but did NOTHING and I mean NOTHING.

  Business Response

  Date: 06/07/2023

  Hi,

  I see our customer service team reached out to see how you'd like to proceed with your provider. We provided options on how we could assist and did not hear back. Please get back to us at your earliest convenience either through rejecting this response or responding to our customer service email.

  Thanks,

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the website states that you can be seen by a doctor for a prescription for weight loss and paying ***** youre then told by your insurance this is a scheduled 3 medicine and it needs a prior approval. This company reels you in and should know they have to do this. Instead they take your money give you the prescription without even having a conversation, never respond to your messages, and you can never talk to someone on the phone! So I am out my money and no communication. I would never recommend this company to anyone.

  Business Response

  Date: 06/07/2023

  Hi,

  We apologize for this inconvenience. I see we're currently in contact through our customer service team. We will reach out to you shortly in regard to your refund.

  Thanks,

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I wouldve looked hear before going though push. I was quickly prescribed medication and the process to prescribe med cost $64.99. Not bad, I checked my insurance and asked to switch medications My provider was quick to respond and quickly sent a new script Which cost another $89.99? I needed prior authorization, which I thought was reasonable. But my provider told me it would cost another $150 to get that and there was no guarantee they would accept it. I get that, but all in all Id be out $300 just for getting an rx that *** not get approved?? This seems like a scam. No where does it give you a price and say that each time you need and rx its going to cost you more money!! I would like a refund for the $155 for nothing. It should be more clear that prior auth is going to cost more and individual rx will too and go up in price. Seems sketchy

  Business Response

  Date: 06/07/2023

  Hi,

  We apologize for this misunderstanding. As a matchmaking service we here at Push Health make sure your first consultation is at a base rate of *****. On return requests we allow providers that use our service to choose the price they think best suits their practice. If a price is deemed too expensive, a patient can email our customer service to receive a new provider. That being said we have refunded both transactions as of 6/7/23. We hope this has not caused too great of an inconvenience.

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the original $64.99 for a consult with the physician. Over text I was told the prescription was sent in. My insurance does not cover what was sent in and what I requested on the original intake was ignored. The provider then said he could send in what I needed to a compounding pharmacy for $165.50 but I had to pay upfront. I made the payment in the provider still sent in the incorrect prescription. When I requested a refund, the provider said to contact push. I contacted push, and they told me they could not provide a refund. Push and the provider have accepted $230 and I have yet to speak to a human or receive a prescription. The company is a scam!

  Business Response

  Date: 06/03/2023

  Hi,

  I see we have contacted you through our customer service team. Please reach back out if there is more we can do to assist.

  Thanks,

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to get help with weight loss the Dr asked 2-3 questions via their messaging app never spoke on the phone or by any other means was charged $69.99. The Dr sent over a prescription for mounjaro my insurance denied it saying needs pre authorization. So I messaged the Dr back and have not heard anything back. Nothing but a scam Dr ***** ask for any blood work to be drawn.

  Business Response

  Date: 05/31/2023

  Hi,

  We apologize for this inconvenience. We have issued as refund as of 5/31/23.

  Thanks,