Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking medication for weight loss and came across push health. I was assigned to *********************** MD as my provider. She recommended a compounded medication but failed to tell me the key differences of the medication. I went through with the order and ****** let me know that the pharmacy would reach out to confirm shipping in 10 buisness days. After doing my own research on the medication prescribed, I decided I did not want to try the medication. I reached out to ****** and push health for assistance cancelling my order the very next day, which I figured wouldnt be a problem since ****** told me it would take ***** hours for the prescription to get to the pharmacy. Once I voiced I wanted to cancel the order ****** became less and less responsive but she did finally respond and say she would reach out to the pharmacy to see if they could cancel, and confirmed that if they could I would get my money back. After not hearing back from her for a week and not receiving any updates from the pharmacy I reached out again to see what the status was. ****** told me that she cannot cancel the order at this time because the medication is already being processed. I then reached out to push support because I believed ****** was purposefully being lackadaisical and deceptive. **** contacted her and she gave a different reason for not being able to cancel. Push essentially dismissed my concern for her being dishonest and told me theres nothing they can do. I reached out to the pharmacy and they were able to confirm that they CAN cancel the order, and that they havent received payment from the provider! I have since contacted push and ****** requesting my refund since I was told if the pharmacy could cancel the order I would get my money back but have not heard back from them. I basically caught the provider lying trying to retain profit. This is unacceptable. Please make this right.

  Business Response

  Date: 07/24/2023

  Hi,

  Thank you for bringing this to our attention. We see we have been in contact with you and issued a refund. Please let us know if there is anything else we can do to assist.

  Thanks,

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund. I spoke to a doctor and was prescribed a medication. It was send to to preferred pharmacy, but needs to be authorized by the doctor. I have sent the doctor 2 messages and have heard nothing. Prescription was sent 7-8-23 and I sent 2 follow up messages on 7-11-23z I would like my prescription to be authorized or a refund.

  Business Response

  Date: 07/24/2023

  Hi,

  Thank you for making us aware of the situation. We have processed a refund for your transaction. Please keep in mind the funds may take a few business days to reflect in your account.

  Thanks,

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged for services I didnt receive. The lab was out of business they charge me $151. For that. Then charged $75. For ozempic prescription that they never sent. And had me fill out huge questionnaire that had all my personal information and more. Then after that they ghost you!!

  Business Response

  Date: 07/19/2023

  Hi,

  Thank you for bringing this to our attention. We have refunded the mentioned transactions and we apologize for this inconvenience. Please let us know if you do not receive your funds within the next few business days.

  Thanks,

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/25/2023 I initiated services with this company requesting medicine for weight loss. I was partnered with ***************************, NP. I was charged for $ ***** for services never rendered to me. I was under impression that medicine was sent to pharmacy ************ in *********, **. To date, that pharmacy has no prescription to fill for me. I want a full refund and to make sure that my credit card is not stored in Push Health's records.

  Business Response

  Date: 07/12/2023

  Hi,

  Thank you for letting us know. We have refunded the transaction and can assure you we do not have your credit card information saved. Please note that the funds may take a few business days to return to your account.

  Thanks,

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to get help with weight loss. A friend thats a nurse practitioner of mines referred me to push health. the Dr asked 2-3 questions via their messaging app never spoke on the phone or by any other means was charged $***** for consultation. The Dr sent over a prescription for Ozempic to my pharmacy they denied it because it was sent from a different state. Dr. ******* that's crazy. If you want we can change to a different pharmacy. That is a pharmacist being snarky. I'd choose ******* or CVS or sometihng. I switched pharmacies, yet still was the same issue. Messaged him back. He dropped my case, and no money was refunded, that simple ***** wasted!

  Business Response

  Date: 06/28/2023

  Hi,

  I see we have switched you to a different provider. The payment you made will transfer to the next providers request. If this is not the case or you were not able to retrieve your medication please let us know at ******************************* and we will assist.

  Thanks,

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20231372
  
  I am rejecting this response because:

  I have not been switched as of 6/30/2023 to a new provider. I have not received ANY medication from any physician provided by push health. Its been a couple of weeks and I have not received anything. Im requesting a refund.
  
  Sincerely, 
  
  ***********************************

  Business Response

  Date: 07/05/2023

  Hi,

  Thank you for letting us know! We have issued a refund for the mentioned transaction as of 7/5/23. We hope this has not caused too great of an inconvenience.

  Thanks,

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $145 to push they claim the prescription was filled yet ********* said they did not receive and said it must be sent again. I get no response from push just an email telling ********* how to look for it. Which is no help they say to contact push. My dob 02/29/1964.

  Business Response

  Date: 06/28/2023

  Hi,

  I see you have emailed with a member of our customer service team. Please email us again at ******************************* if you were not able to retrieve your prescription.

  Thanks,

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to get help with weight loss. I started off paying $64.99 for being asked a few questions by a doctor. I was told I needed to weigh myself with the numbers clear, show my face, and have an id to match my face. I did not have a scale so I was not able to do that. I was told she needed that to proceed. I asked to switch providers and was switched to a medical doctor. She asked me some questions and approved me for wegovy. I then asked for a prior authorization for insurance and had to pay $65.99. I sent the information on May 18th and had to message again on May 22nd because I had not heard anything. They messaged me back on May 24th and told me my insurance was asking for a little more information so I sent it. Never heard anything so I messaged them again on June 6th and I found out on June 7th that my insurance denied the wegovy. They told me I would need to call my pharmacy and see how much the cost would be out of pocket for the medication, or I needed to contact my insurance company to see which medication they would approve for weight loss. All that being said, I paid $130.98 for absolutely nothing but messages that did not help at all. Push health is a scam and I do not recommend it to others !

  Business Response

  Date: 07/05/2023

  Hi,

  We're sorry to hear of this experience. Unfortunately, what the insurance will approve is out of our hands. We have refunded your prescription request as of 6/27/23. Please contact us at ******************************* if there is anything else we can do to assist.

  Thanks,

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with a Push Health provider on getting me prescription refilled. This provider became non responsive for days at a time, even knowing that my prescription was out and that I need a refill. She became combative and refused to answer questions regarding my prescription. Instead of working with me, she unmatched me as a patient. As a result, I had to go back and request a new prescription for another fee of $64.99. I am asking that Push Health refund this amount due to the fact that I was unmatched by the provider through no fault of my own. It is impossible to get in touch with anyone on the phone at Push Health and their email customer service is slow and not answering my request for a refund.

  Business Response

  Date: 06/27/2023

  Hi,

  I see we have discussed this with you through our customer service email and that all eligible refunds have been processed. If there is an existing grievance please contact us through ******************************* .

  Thanks,

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was highly recommended to Dr. * P***y. Very poplar doctor. My first question to her was do you submit a PA with the prescription? I was never responded to except for the questionnaire. I was never told how many times you would have to get a $75 consult everytime to submit the prescription the submit the PA. The PA was suppose to go with the prescription no need to go through my insurance as that is what the pharmacy does. Ive emailed customer service they have air bubbles as to what I was asking as in a refund for being a victim of fraud. I have all my screen shots and emails. My doctor never responds so I have no clue how she is highly sought out. Her staff dont even respond when customer service is always saying email your doctor they will get back. Then show me where they have responded to any of my questions?? They respond with well I can submit a PA for a fee no they canceled my first medication to add the PA fee on and charged me more for having to ask for the medication again. I would like a refund so I can go elsewhere as Push Health is fraud beware

  Business Response

  Date: 06/22/2023

  Hi,

  I see we have communicated through our customer support and clarified some of our policies. Please respond to our latest email if you would like to proceed with your refund.

  Thanks,

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honestly thought this company was decent. They did sent my prescription to the pharmacy and had quick and fast responses. I was unable to have my medication filled due to shortages which isnt the companys fault. I reached out for a refund. I recieved a response right away that said "Hi *******,We are sorry to hear of these circumstances. If you weren't able to collect any medication from the pharmacy, we would be more than happy to cancel and issue a refund.Please confirm the prescription request number so we can assist you further. Please login to your Push Health account with your email and password at the link below. Select your patient profile and click on 'My Chart' to view all of your past pending request numbers.Push Health Login Thanks,****"I have responded 3 times to this email with NO response back. This is unacceptable. Before this had happened I would've had 0 complaints. Please make this right.

  Business Response

  Date: 06/21/2023

  Hi,

  We apologize for this misunderstanding. We did not receive any response email and hope this has not caused too great of an inconvenience. We have issued a refund as of 6/21/23.  The funds should reflect in your account within the next few business days.

  Thanks,