Complaints

This profile includes complaints for TriNet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TriNet

  1 Park Pl Ste #600 Dublin, CA 94568-7983

• 

  TriNet

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  TriNet

  5568 Gibraltar Dr Pleasanton, CA 94588-8544

• 

  TriNet

  2655 Campus Dr Ste 200 San Mateo, CA 94403-2521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was terminated on February 29, 2024 from Community Journals in **********, **....after 23 years of employment. I am fully vested in my 401k account. My communication and login with TriNet was taken from me during that time. Yesterday, July 11, 2024 a withdraw of $670.75 was taken from my 401k account at *******. I emailed Newport and they said it was taken for a reason back in 2023. I do not like the fact that TriNet can take money out of my retirement account without notice or reason. Very upsetting. I would like my money refunded.

  Business Response

  Date: 07/25/2024

  Hi ******, this message has been received and we apologize for your frustration. We are escalating this right away to have a customer experience manager reach out to you. 

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  ***** Can my report on this business be removed somehow? Let me know...thanks.

   

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November of 2023 we terminated our relationship with TriNet and moved to ADP, effective 1/1/2024. As part of that process we were given an offboarding specialist *******************************. During the offboarding we started a relationship with a 3rd party ResNav, they store historical employee data. They go into the old system and pull reports. One of the reports required to store is employee benefits with dependent data. This is not a standard report so we had to request it directly from TriNet. This was done on several occasions.January ******** - case started with employee *************************** then got moved to my visbility in February. Request in March ******** - follow up Request again in April ******** - follow up. I got a final email from ************************* 5/15/2024 saying that he would look into this again with the benefits team and I have not heard anything from that email, this was over 5 weeks ago.The later cases are being closed because they are saying our relationship is terminated and they cannot pull the report, not acknowledging that this report was requested as part of our offboarding and not something we could get through TriNet's standard workforce analytics, we needed their benefits team to pull this for us. We have been asking for this report since we started the offboarding, this is not something we asked for months later.

  Business Response

  Date: 07/02/2024

  Hi ******, we have confirmed that a customer experience manager has reached out to you to discuss our privacy policy and how this issue can be rectified in the future. Thank you for your understanding and please don't hesitate to reach back out to her with any further questions. Thanks! 

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make multiple submissions for FSA claims and included documentation. They said they needed more and I provided screenshots of the exact providers, amazon, one medical, independent website as well. They still rejected the submission due to not showing the ***** although it did show the mobile application as well and it did have the "amazon.com" label. However once they found it this was a mobile application, as I told them, they said it would work. I still haven't got the approvals for those claims despite saying they would now work as a mobile appl. My experience in trying to resolve these issues were aweful. They would constantly disconnect me, jump around when communicating to me and refusing to answer questions. It seems like their support team/ IT was never around or not available to help their client facing teams. My wife cannot login the wealthcare portal, the cards they gave us do not work. It seems like a company riddled with issues as it shows as a rating of 1/5 stars here in BBB.

  Business Response

  Date: 06/24/2024

  Hi ****, our apologies for the delay in response. We have escalated this to a customer experience supervisor and you should be hearing from them shortly. 

• Initial Complaint

  Date:05/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting harassed by USCB America presumably over an erroneous charge from ****** Parmanente CA for service received during the one month I had Cobra after being laid off. There was no amount owing on my part due to my cobra coverage. ****** said they had cleared this up but I am getting calls again from ********************* several times per week. Please help! There is no outstanding debt and this should NOT be on my credit report as an unpaid bill. I paid TriNet $1,653.42 for my COBRA coverage, check #**** dated 10.24.2020 and cashed by them 11.13.2020. I thought this issue was resolved but now I am getting calls again by USCB. Thank you in advance.

  Business Response

  Date: 05/28/2024

  Hi ******, we have confirmed a member of our team has reached out via phone and email and hasn't heard back. If you need further assistance with this issue, please reach out to the customer experience manager who contacted you. Thanks!

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TriNet will not update their records to correct my W2 or fix my work location so that I can collect unemployment. I have opened a case with them in early January for both issues and am just told it is in process. At first I was told 6 to 8 weeks. It has been over twice that.

  Business Response

  Date: 05/22/2024

  Hi ********, we apologize for this experience. We have received word from your dedicated customer experience manager on this issue that they are fixing it quickly and will be in touch with you to follow up. Please reach out directly to her should you need anything further. Thank you for your patience. 

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business used TriNet's *** services for payroll and HR from July 2020 through 12/31/23. During that time we authorized them to submit tax form 8974 to the *** on our behalf which utilizes a company's Research and Development tax credits to obtain a refund of qualified payroll taxes. These forms are submitted on a quarterly basis to the *** for processing. Upon approval by the *** the payroll tax refund is remitted to the *** (TriNet) who then forwards the funds to the company. The normal turnaround time for this quarterly process is about 3 months. As of the time we ended using TriNet's services at 12/31/23 we had outstanding claims from submitted forms 8974 totaling over $100,000 covering payroll tax quarters Q4 2022, Q1 2023, Q2 2023 and Q3 2023. The oldest of these claims was processed by Trinet in Feb 2023. We have reached out to TriNet repeatedly regarding remittance of these funds and their response has been "it is contingent on when the *** processes the submitted forms." They are additionally responsible for filing our final form 8974 for Q4 2023 which should have occurred several months ago, but as of today, we have received no indication they have done so. They have provided no evidence of the *** taking over a year to process these forms and remit funds and we believe, as a former customer, they are slow walking our claims and holding on to our funds.

  Business Response

  Date: 05/07/2024

  Hi ***, we have confirmed that a customer experience manager has reached out to you and is working with you directly to resolve this issue. Thanks for your patience. 

• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contributed money to a flexible spending account (***) through **********************. My company had layoffs and I lost my job. I tried to use the balance in the *** account and it was denied. I called Trinet and was told that the money I had paid into the *** was no longer accessible after the month of my termination. This was never communicated to me and is inconsistent to the information provided on Trinets website. Screenshots attached, showing an available balance of $299.38. By not communicating any requirement that only charges accrued through month-end of termination, Trinet has prevented me from following their stipulation and enabled Trinet to retain my money. By providing information on their website that contradicts their stipulation, they have added confusion and wasted my time, which I need to use toward a job search and freelance opportunities. As an HR benefits company, this is antithetical to the goal of the intent of human resources. Their website shows I have until Sept. 15 2024 to spend the balance of $299.38. Screenshot attached. I would like to receive the money that I contributed to the ***: $299.38 and apply it toward recent medical visits.

  Business Response

  Date: 04/17/2024

  Hi *****, our team has reached out to you to discuss this further but it does look like you were correctly informed that only expenses incurred prior to 03.01.24 are eligible. Additionally, the termination letter you received includes a section around benefits and the *** piece would have been mentioned. Unfortunately, unless you had elected to continue *** election via COBRA upon leaving your employer, there isn't anything else we could do. 

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21550957
  
  I am rejecting this response because it is false.
  1. The separation letter does not mention that I will lose the *** money that I contributed but did by not have time to spend. 
  2. There was NO communication of the impossibly short deadline to use or lose *** funds. 
  3. Trinets website continues to show unspent *** funds as available. 
  4. Trinet has not reimbursed me for a medical charge prior to my layoff. Their website has show the reimbursement as pending for weeks. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 04/22/2024

  Hi *****, our rep has reached out to you several times via email and voicemail to explain the situation, and the *** FSA guidelines. Please reply to him and he will be happy to discuss with you further. Thank you. 

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, as of 01/31/2024, TriNet has ended the program early (as of 01/31/2024). As you may be aware there is legislation in regard to the **** program. Bill HR 7024, which was introduced in the House on 01/17/2024, passed voting measures by the House. Which will then need to be signed by the Senate and the President. Given this bill would retroactively end the program back to 01/31/2024, TriNet finalized and completed submissions to the *** for compliant applications received prior to this date. As such, new submissions will not be accepted.Please know that the decision to end the program on 01/31/2024 was not made lightly, and TriNet continues lobbying efforts in case anything changes, but the deadline to have started this process has now passed. An email notification was sent out to customers who started the process (via signing the TriNet Amendment) and who have not delivered compliant forms before this changed deadline. I never received this email. This is thousand of dollars that I have lost. This is horrible customer service. There should be considerable notification making sure that customers do not lose access to this filing.

  Business Response

  Date: 03/25/2024

  Hi ******, I have confirmed our team has a call scheduled with you today (Monday) to discuss this matter. Please let them know of any additional questions or concerns. Thank you. 

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company switched to TriNet Payroll in January of this year. TriNet is taking deductions from my paycheck that are not correct. They refuse to talk to me over the phone, they only reply to disputes via email.

  Business Response

  Date: 03/04/2024

  Hi *******, we have confirmed our Benefits team has reached out to you to explain your retroactive benefits deductions, why they occurred and that they are correct. Please reach out to the Benefits team or our customer experience team should you have any further questions. Thank you. 

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21339022
  
  I am rejecting this response because: the salary deductions are not correct.  I did not authorize that amount to be deducted from my check and you are charging me for days/month I did not have coverage. I will also be filing a complaint with the *******************.  And I will be seeking legal counsel to take this matter further.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/07/2024

  Hi *******, you were informed of the benefits deduction process during enrollment and that language was reiterated in our applicable plan documents, which were readily available to you. Further, we have confirmed our representatives have explained your employee benefits package and associated costs to you.
  

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21339022
  
  I am rejecting this response because: their explanation is incorrect. No one explained anything to me. No one met with me nor explained anyrthing to me.  I was told by my employer I could register online for benefits.  Nowhere during that process did it say I would be charged for a whole month that I didn't even have the coverage.  And the amount I agreed to be taken out of my check is not the amount that was taken.  Your charging me for an entire month that I didn't have coverage and a whole month before I even signed up.  There is a reason TriNet has so many BBB complaints and every review online is negative.  Your company is horrible. Your a bunch of liars and thiefs.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/2023 TriNet sent an email letting us know they were implementing a new fee for "Platform Innovation" and to expect a $1,500 charge on our next invoice. We have an annual signed contract with TriNet, which was signed in October 2023. We have not agreed to pay any additional fees outside of our contract with TriNet. In addition to not authorizing the charge, they only gave us 30-day notice before charging ** for the new fee. Since TriNet is charging us a fee outside of our contract with only a 30-day notice, we want to report TriNet for unethical practice.

  Business Response

  Date: 01/16/2024

  Hi ******, we have received your concerns and shared them with the appropriate team.