Complaints

This profile includes complaints for TriNet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TriNet

  1 Park Pl Ste #600 Dublin, CA 94568-7983

• 

  TriNet

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  TriNet

  5568 Gibraltar Dr Pleasanton, CA 94588-8544

• 

  TriNet

  2655 Campus Dr Ste 200 San Mateo, CA 94403-2521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinet can become a terrible mess for employees who had a misfortune to join another company that also happens to use TriNet HR services.Trinet doesn't not notify or warn a new employee that this might happen, but you may find yourself forced to pay out of pocket for all your dental expenses even though you have dental insurance that they're deducting money for from your every single paycheck. Here is what happened to me. My old company was using TriNet HR services. Then I joined another company in the middle of the year, it's also using TriNet HR, unfortunately. The unexpected blow came at the end of the year and was quite painful. Like most people, I visited my dentist to utilize this year's dental benefits. I haven't used them since I started working for the new company, so I had the full coverage amount available for the year. Before treatments, the dentist confirmed with Metlife that the coverage amount was available. But when they tried to get paid, ******* denied that claim. Their argument was: they didn't see that I changed employers, they just saw that I exhausted that limit early in the year (under previous employer's old policy). They asked TriNet to confirm that I switched employers and I have that full coverage amount available.I filed a case with TriNet, asking them to send that confirmation to Metlife. They notified me that the case had been sent to the ******************** I waited for two months. In the meantime I was forced to pay full price out of pocket for all of my treatments. I asked TriNet for an update, several times. Nothing. Then after two months the case was quietly shut down and closed without resolution.This is a terrible way to treat your customers, the people you're claiming to provide HR services to. This not an A+ rated HR Service, this is a terrible HR service. I would only recommend to companies considering this "HR service" to look for another provider. Personally, I will try to avoid employers using this service.

  Business Response

  Date: 02/13/2023

  Hi ******, our customer resolution team has been attempting to get hold of you. If there is a better contact we can use to reach you than what we have on file, please let us know at ************************************* Thank you. 

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18948788
  
  I am rejecting this response because:
  

   

  The company did reach out to me via my work email - my complaint has been brought up to the TriNet Benefits Leadership Team's attention and is currently being discussed. I'm waiting for a resolution.

  I can be reached any time at my work email or my personal email provided to BBB.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/16/2023

  Hi ******, we have confirmed that our team is still actively monitoring this issue and working directly with the provider toward resolution. We apologize for the amount of time this is taking. 

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 18948788
  
  Thank you, I appreciate the update.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I try logging in the ask for my social number and birth which is phishing.I need my W2 for taxes.By law thet should mail them. Since I been working I haven't been able to log in for the last 6 months. The password reset will not send and email to me or a text. I let it slide that I could not log in without being phising. The last time I called they reset it. Then right after that the locked me out of my account. I tried the password reset several time and no email or text. Please I need my W2's. I need to log in.

  Business Response

  Date: 01/23/2023

  Hi, TriNet mails out all W2s by the end of January, per IRS guidelines, to the mailing addresses we have on file unless the recipient has opted to only receive electronic copies. As a security measure, we do require you to supply identifying information on our secure portal to access personal information. Please call our employee solution center at ************** if you need help accessing your W2 online. They are available from 6 a.m. to midnight EST Monday - Friday.Thank you.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family member passed away on 09/24/2022. We received her final paycheck , issued in the name of the deceased person, and a payroll benefit processed by her employer shortly after notifying them of the death. The payroll benefit check was issues to her ex-husband who she has been divorced from for almost a year at the time of her death. I contacted the company and asked them to reissue to the estate of the deceased family member, provided them the *** documentation and the divorce decree as they requested. They froze both checks after I already deposited the check in her name, and now the bank is charging a bounced check fee. My complaint with TriNet is the lack of communication and the responsiveness of the "supervisors''. It has now been THREE MONTHS, since I have notified them of the issue, and I have yet to receive any kind of communication from a supervisor, which every customer service person states I will hear back from that day. No one who is "handling" the case is ever available, whether you call at 9AM EST or 9PM EST. If it is this difficult for me to get this information, I would hate to work for a company that utilizes TriNet because I would never get any information that I need. TriNet is not an HR company that works for the people, they work for themselves and you get what you get when they feel like getting it.

  Business Response

  Date: 12/14/2022

  Hi, we are sorry for your loss and the frustration you are experiencing resolving this issue. We are expediting this right away. A customer service lead will be reaching out shortly.