Complaints

This profile includes complaints for TriNet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TriNet

  1 Park Pl Ste #600 Dublin, CA 94568-7983

• 

  TriNet

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  TriNet

  5568 Gibraltar Dr Pleasanton, CA 94588-8544

• 

  TriNet

  2655 Campus Dr Ste 200 San Mateo, CA 94403-2521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a substantial amount of money to participate in a *** plan. However, I cannot access the funds because the card provided to me by the TriNet FSA vendor never works. I've issued multiple complaints and have been issued multiple cards, and each works for only a limited amount of time. As a consequence, my pre-tax dollars, that are supposed to be earmarked for healthcare payments, go unspent. I lose my hard-earned money. This process is not working as the government intended. Neither TriNet, nor the administrator of its FSA plan have been responsive to my multiple complaints. I would like TriNet and its FSA vendor to take accountability for its poor management and the resulting financial impact on its members.

  Business Response

  Date: 02/11/2025

  We apologize for this frustration and have forwarded this issue to a customer experience manager who will be reaching out to help you get this resolved. 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had several issues in our time with Trinet. However, the most important issue is that we have Failure to File items from Ohio Job and Family from QTR 4 2022 and we have been trying to get Trinet to make sure this is rectified and they simply stopped responding. We need to have specific information when dealing with this organization (last payment made amount, amount of last payroll filing etc) to gain access and everything that was given to us is not correct. Therefore, we continue to get notices and nothing is being done to make this right. This is a tax issue and these filings are the responsibility of Trinet acting as our PEO.

  Business Response

  Date: 02/11/2025

  Hi *****, we apologize for the delay. We have escalated this issue for a quick reply. Someone will be reaching out to you shortly. 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinet told they send a documents for my health coverage with Florida Blue,However Florida Blue didn't receive anything and was not able to provide me my member ID.I opened the case with Trinet with escalation, nothing was done so far.I have 2 important life saving doctor appointments, and have no coverage, which I suppose to have since November 4.I would like Trinet to reach ******* Blue ASAP and force the issue resolution and retrieve my member *****'s about health and life, not money and bureaucracy.

  Business Response

  Date: 12/16/2024

  Hi ********, we have confirmed that our customer experience team has been working with you on this issue and that it is resolved. Thank you for working with us. 

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Sarnatckii

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an issue with TriNet, which administers my company's ************** Flexible Spending Account (DCFSA) plan. For the plan year April 1, 2024, to March 31, 2025, TriNet allowed me to enroll and contribute $1,874.98 to the ***** despite having prior knowledge that my dependent, my son, was ineligible under IRS guidelines.Background ******************* date of birth is ****************. He turned 13 on January 17, 2024, making him ineligible for DCFSA benefits before the plan year began.TriNets system had access to his date of birth and should have flagged his ineligibility at the time of enrollment.Enrollment and Contributions:Despite his ineligibility, I was allowed to enroll and make contributions totaling $1,874.98 for the plan year.I only became aware of this issue when I attempted to submit claims and was informed that my son was over the age limit for eligible dependents.TriNet's Responsibility:As the plan administrator, TriNet failed to enforce eligibility criteria, resulting in a significant financial loss.Their system should not have permitted my enrollment in a plan that was clearly inapplicable.Attempts to Resolve:I have contacted TriNet to request a refund of my contributions, but my claim was denied. Their refusal to address this administrative oversight is unacceptable.Desired Outcome: I am requesting the following:A full refund of my contributions ($1,874.98) for the ********* plan year.A review and update of TriNet's enrollment system to prevent similar issues for other participants.A formal acknowledgment of their error and an explanation of steps taken to resolve this issue.

  Business Response

  Date: 12/09/2024

  Hi *******, we have confirmed that members of our team are in contact with you regarding this issue. 

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22634175
  
  I am rejecting this response because: Trinet has denied my request for refund.
  
   Despite having my dependent's birth date on file, their platform allowed me to enroll in a ************** FSA for which my child was clearly age-ineligible. When claims were denied, TriNet refused any resolution.
  
  Their response: they have 'no way to determine eligibility' despite having birth dates on file, and there are 'no exceptions' to their inability to refund funds - even when their system failure led to the situation.
  
  While TriNet markets itself as ensuring compliance, their platform lacks fundamental safeguards to protect employees from administrative errors, and their policies offer no recourse when their systems fail.
  
  It's noteworthy that TriNet claims to have 'no way to determine eligibility' during the enrollment and contribution phase, yet they somehow possess the capability to definitively determine eligibility when it comes to denying claims. This inconsistency in their administrative capabilities raises significant questions about their platform's design and their commitment to preventative compliance measures. A robust benefits administration system should validate eligibility at enrollment to protect both employers and employees from costly administrative errors.

   

   Any help you can provide would be greatly appreciated.
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 12/12/2024

  We have confirmed that this customer's issue has been resolved. Thank you. 

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I am filing this complaint regarding TriNet FSAs handling of my Flexible Spending Account (FSA) claims, which has involved excessive red tape, poor communication, and ultimately, a lack of transparency around reimbursements. I am a working professional who opted into this benefit to better manage medical and childcare expenses, but instead, Ive been met with constant obstacles that prevent me from accessing my own funds.Details of the Complaint:Upon submitting claims, I encountered repeated rejections, even after providing the required documentation. One notable example involves a childcare claim that was rejected because my proof of payment didnt align with their preferred billing cycle, despite it being an annual fee that covers the service period in question. When I contacted customer service, I was instructed to submit additional forms, only to have the claim rejected again. This cycle has continued, despite my repeated efforts to clarify and comply with their requirements.This experience has consumed countless hours, and their refusal to provide clear guidance or accept standard documentation has caused me significant stress. I never would have enrolled in this benefit had I known the claims process would be this burdensome. I am seeking a refund of my contributions or, at minimum, an intervention from BBB to help me access the funds I rightfully contributed.Desired Resolution:I request that TriNet FSA either (1) process my outstanding claims promptly, recognizing that my submitted documentation meets reasonable proof-of-service standards, or (2) refund my FSA contributions for this plan year, as I am unable to utilize the benefit due to their administrative barriers.

  Business Response

  Date: 11/12/2024

  We have confirmed a member of our team has reached out to this customer and reiterated the information that was previously shared with her. 

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have filed many versions of a claim for our FSA. We have way more than the needed legitimate expenses. We have filed exactly the information requested several times. The entity keeps asking for the information we have provided, even though we provided it. This is our money we are legitimately trying to recover. They are not accessible by phone. The emails we send are not actually read, and the responses show they have not read our claim filings or even the email responses. The phone calls are picked up by a pleasant person who needs to then connect us to an actual person reviewing claims, and they can never connect them. We are going to lose $5,000 of our own money because they are willfully not completing their job as the benefit provider. I want them to actually talk to us, actually read the information we provide, and correctly release our $5,000. I am getting the feeling they make it nearly impossible to file a legitimate claim on purpose. This amounts to fraud in my opinion as they are not actually providing real, competent administration of the *** which holds our money that our family has paid into it. Please note that I have removed personal information from the attached document, but they have several versions of the same thing, so they should not have a problem addressing our claim.

  Business Response

  Date: 10/14/2024

  We apologize for your frustration. We have escalated your issue to our customer experience team and a representative will be reaching out to you shortly to discuss this further. y here...

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This horrible company needs to be reported for torturing me and harassing me for my *** account. Money that is mine and pre taxed from my check. They have deactivated my account and I'm furious because I need this card for all of my medical bills. I have provided all required information and they deactivated my account. I've dealt with many *** companies and this by far is the worse.

  Business Response

  Date: 10/01/2024

  Hi ********, we apologize for the frustration. Your issue has been escalated to a customer experience manager and someone will be reaching out to you to discuss it. 

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined TriNet as a sole practitioner in 2018 in order to purchase private health insurance with ***** through them. Since that time they have continued to periodically and indiscriminately (and without much warning or detail) increase their monthly fee (it is now up to $1200/month for absolutely no service) and also institute a platform innovation fee twice in the past year (one for $1000 in 12/23 and another for $676 this month). I submitted my 30 day notice to leave TriNet in late August so this is my last month and they still chargef the fee as part of my final withdrawal even after their representative confirmed I would not need to pay it. Its just robbery.

  Business Response

  Date: 10/02/2024

  Hi Chiara, thanks for your patience and we apologize for the frustration. We have confirmed that a member of our team is in touch with you regarding this matter. 

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my company's "Open enrollment" period I completed enrollment with Zenifits/ TriNet *** for **************************** for both myself (Employee) and my Wife (Spouse) . This "Primary Healthcare coverage" has been paid and continues to be paid by payroll deductions Bi-weekly. $440. deduction every two weeks. Plus the contributions made by my employer. This started Oct 1, 2023. I had this "primary coverage" for only 36 days when my 65th Birthday occurred. On 11/7/2023 I no longer had "Primary Coverage" but still I continue to pay for it with each payroll deduction.( Still full time employed) I have attempted to resolve with no results for many months. My primary point of contention is that TriNet never disclosed that this would happen when I turn 65 years old?No I'm facing nearly $10K in medical bills that have been deemed my responsibility to pay.

  Business Response

  Date: 08/26/2024

  We have confirmed that a customer experience manager has made several attempt to reach out to you. If you haven't already done so, please respond to her email or voicemail and she will be happy to assist. 

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. *************** were furloughed effective July 2, 2024 and notified by my company about this on July 1. We were both supposed to be paid only for July 1.2. Regardless, I was paid a full 2 weeks salary; my spouse was paid $0. 3. Initially Trinet claimed they were not notified of these details by my employer. Then they changed their story and claimed it was an IT error. My employer expects me to refund my overpayment, but Trinet says they know nothing about it and my employer and I have to figure it out.4. This is false as there is documentation stating that Trinet wants me to contact them to discuss options for reimbursement.5. Due to their errors, our Texas unemployment is being withheld and will be at least 7+ weeks before we receive unemployment checks. Trinet says there is nothing they can do. 6. Last call with them they agreed they overpaid me but refuse to provide me payroll details; consequently I cannot file updates with the Texas Unemployment Commission.7. Now they also want to charge my employer a $350 "Adjust Check" fee to send my spouse the payroll check that was originally due for working July 1; but they failed to pay due to their "excuse of the day" (not their fault, it was an IT problem, etc.). 8.Trinet consistently says either they don't have information that can help me; it's not their fault; or just to deal with my employer.

  Business Response

  Date: 08/06/2024

  Hi, we have confirmed that a member of our team is in touch with you regarding this situation.