Complaints

This profile includes complaints for TriNet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TriNet

  1 Park Pl Ste #600 Dublin, CA 94568-7983

• 

  TriNet

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  TriNet

  5568 Gibraltar Dr Pleasanton, CA 94588-8544

• 

  TriNet

  2655 Campus Dr Ste 200 San Mateo, CA 94403-2521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec. of 2022, I began a dependent care *** and HSA through my employer, administered by TriNet. After about a month, I noticed an issue with the amount being deducted from my paycheck. The *** and HSA deductions were far too high, such that they would exceed the federal limits. Over a series of chat messages, emails, and phone calls, no one at TriNet could tell my why the amount was excessively high and would not lower it to the proper monthly amount despite my requests, resulting in exceeding the federal limits on both accounts for 2023. Since *** funds are "use it or lose it", I expressed to the reps that this could cause problems for me. However, they repeatedly reassured me I would have until the end of the calendar year to use and submit claims for my childcare expenses. I had qualified childcare expense, proper documentation provided to my actual employer, but, being misled by TriNet on their deadline, did not submit these through their online portal until Nov. 6th. When I went to do so, they informed me that the $5K in *** funds they had taken out all prior to July 1 were forfeited because I hadn't submitted the claims in time, with my plan year ending in June. I appealed this decision but was told that this is federal law. In reality, I met all the criteria of the federal guidelines. What I failed to do was follow their own internal processes, processes they used to effectively steal my *** funds. Meanwhile they actually violated federal law by exceeding federal contribution limits during the first part of the year and then used the "forfeiture" of my funds to their own profit. Had they done deductions properly, I would have lost only $2,916.66. Had they not misled me, I would not have lost any of it. Annually, $3 billion in *** funds are forfeited and TriNet has clearly figured out how to profit from it. They claim to be a benefits company, but the only one benefitting is them.

  Business Response

  Date: 01/16/2024

  Hi ********, we have confirmed that a member of our team is in touch with you regarding this issue. Thank you. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Cobra coverage from Trinet via Cobra Complete and was notified 11/7/23 from a doctor that my insurance was saying it was no longer active. I called Cobra Complete and they didnt know what was going on. I then called my insurance carrier (Aetna) and they stated that the Voice group insurance had been canceled. I found out my company had gone out of business but no one had notified me that this would affect my cobra coverage. I called back to Cobra Complete and notified them of this and they said they would look into it. I requested a refund for my November payment as I would need the money to purchase new insurance. I was told a request would be filed via another department at Cobra Complete. I requested a call back from a manager but never received one. Ive now called 9 times requesting my refund but each time I get no answers and I still have not received my refund. I even called with a representative from the ********** of ***** on 12/13 who has offered to take this to his supervisor and escalate if things are not resolved. Below are the dates I have called requesting my refund and/or a call back from a manager.11/7/23 11/15/23 11/20/23 11/22/23 12/7/23 12/13/23 1/3/24 1/10/24 Im just now, (months later) getting notification that my coverage was terminated on 10/31/23 which is not reasonable notice of termination as required by the ********** of *****. I was told I would be receiving a refund but no one can give me an estimated timeframe and no managers have called me back. It has now been several weeks and I have still not received my refund.

  Business Response

  Date: 01/16/2024

  Hi *******, we have escalated your issue and the team has reached out to your number on file to discuss how we may be able to resolve it. It looks like you may be a dependent of a client and if you haven't received our voicemail, please email us at social media at TriNet dot com with the name of the person you are covered under, their company and the best way to reach you. Thank you. 

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21126379
  
  I am rejecting this response because:

  My employer was Voice US LLC and I was covered under Zenefits and CobraComplete. You can reach me at ************** or *********************.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/18/2024

  Hi *******, thank you for sharing your information. We passed it along to a customer experience manager and she confirmed she has reached out to you and is awaiting a response as of 1/16. If you haven't received it, please let me know and I'll escalate again. Otherwise, she is investigating your issue and can help you. Thanks!

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted Trinet Zenfits the request for previous-year payroll corrections on 2/13/23. After the case # was issued and emailed with the customer advocate, I could not receive any update for a while. I contacted through the original email w/ the case # and the support numerous times for 5 months. Only the replies I received from them were that the case was unassigned and my emails were not monitored. Finally, their senior tax specialist contacted us on 7/18/23. We paid $4K for their amendment service and we received the email from the specialist that the filing was done on 08/10/23 and the case was closed. As of 11/29/23, we had not received any response and the refund from state and fed and I contacted the Trinet support to obtain the filing update and the proof of amendment filing. The same tax specialist replied on 12/11/23. She checked with *** and said that the filing was declined due to outdated form ****. When she filed the corrections in Aug, she never mention us about this form but first she asked me when we returned Form **** as if it was our fault. At the end her explanation was When your original filings were sent. I was not aware that the *** would not accept the filings because the **** was several years old. For the state, she said she will get back to me within 24 hours. This was 12/13/23 and no proof was included. On 12/13 and 12/14, I asked her the proof of filing for both state and fed again and how to submit **** and resolve this amendment filing immediately. Our CEO also emailed her to set up a conference call for further explanations. These emails bounced back as not monitored and we could even no longer reach out to her. On 12/15/23 I contacted the support to tell that I can't get hold of the tax specialist and she needs to reply. The support said she will be informed so. As of 12/28/23 we have received no update and no proof and both the tax specialist and the case number vanished. It's been 11 months from the original request date.

  Business Response

  Date: 01/10/2024

  Hi ***, apologies for the delay. We will escalate this ASAP and have someone reach out to you. 

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********

• Initial Complaint

  Date:12/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our employer uses Trinet for payroll. However this company has a lot of marketing and no way to turn it off. So I'm forced to receive a lot of marketing from them. However since they are technically my employer if I block their email address entirely then I'm blocking emails from my employer.Some of the marketing emails coming from them have ties to outside sites, and it appears they are also selling our data. In the first attached email, you can see where they call this email essential communication, but there is nothing essential in that email. It is an ad.In the second email you can see how they have sold my data to Empower Retirement, LLC

  Business Response

  Date: 12/13/2023

  Hi *****, our team has placed your email on our do not contact list and you should not receive any further marketing emails from TriNet. Please contact ************************************ should you need further assistance with emails. Also,you may be contacted by our contracted provider of retirement benefits for TriNet customers about your employer-provided retirement benefits. Again,please reach out directly if you need further assistance.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11 days ago, our PEO, Trinet (www.trinet.com) announced that it was charging all customers a one-time "platform innovation fee", no exceptions. This fee was nowhere in our contract. I immediately replied to our representative that our company never agreed to this fee, and that it was bogus. Our rep alluded to the following clause in our contract as justification for this fee: "The Agreement, together with the items expressly incorporated herein,constitute the entire agreement between the parties regarding the subject matter and Our Services. No other agreement, statement,promise, or practice between You and Us relating to the subject matter of the Agreement is binding. Handwritten changes or additions by You to the Agreement are void and unenforceable regardless of Our execution of the Agreement. We may revise these Terms and Conditions with thirty (30) days written notice to You (except where a change is permitted without notice, as provided herein), including by posting revised Terms and Conditions online, and Your continued use of Our Services will constitute Your acceptance. If You do not wish to accept a change, You may terminate the Agreement immediately within thirty (30) days of any such change."11 days later, despite our protests, Trinet directly debited this charge from our account. ********************** has many customers all over the country, who are up in arms over this (*************************************************************************************************************************)There is no legal basis for debiting this money from our business account. I believe what they have done may be illegal. If not strictly illegal, then at least highly unethical. We demand restitution and an apology.

  Business Response

  Date: 01/12/2024

  Hi *******, we have received your concerns and have shared them with the appropriate team.

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   
  
  

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been on COBRA since 7/1/22 with a monthly premium taken directly from my checking account. I was able to get on Mass Health effective Dec 1, 2023, however at the time I thought I may be approved by Nov 1st. Knowing this I didn't want another payment taken from my bank account so In October, I logged onto Trinet & removed my banking info to avoid any more deductions. Unfortunately, they still took the money in Nov. (*This payment was for Dec coverage.) On Nov 29th, I called Trinet to find out how this happened. The rep informed me there is a glitch in the system and even though it appears like customers can make this change on the homepage there is actually a specific link you need to use to remove your data. She then gave me the link and helped me remove my data. I told her bc I didn't have an an actual approval notice from Mass Health yet could I cancel after 12/1. She stated that it was no problem and to call back in December when I had what I needed, and they would retro back to the appropriate date (11/1 or 12/1). Unfortunately, I don't think the rep was aware that it's Trinet's policy that if you pay your monthly bill on time (when youre supposed to) they will not reimburse unless you cancel BEFORE the 1st of the month. ) They will only backdate for customers who have not paid. Huh?On Dec 8, I called to cancel. Again, I asked if there would be any issue backdating to Dec 1. Not only was it not an problem, he told me its only an issue when customers start requesting to backdate several months back. Today I received a denial notice stating that I did not get my documents in by Dec 1 so my effective date would be Jan 1, ****. I called Trinet and spoke to a manager. I told her about the calls and the info I was provided. but she would not concede. She stated her reason was bc there was nothing about backdating in either reps notes. If I was informed on Nov 29th that I needed to cancel by Dec 1st to get my money back, I definitely would have.

  Business Response

  Date: 12/15/2023

  Hi *****, we apologize for the inconvenience and have confirmed with our team that the issue has been resolved. Thank you for reaching out to us. 

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/23, I had a conference call with our TriNet Rep and my HR Manager confirming our letter sent to TriNet in October 2023 terming services, effective January **** for customer service and better strategic alignment with a new provider. At that point the TriNet Rep threatened my company with an early termination fees because we pay bimonthly and our new provider will be processing our 1/15/24 paycheck of the *** 12/31/23, because services will be terminated with TriNet, effective 1/1/24.We are remaining a TriNet customer for Payroll and HR thru 12/31/23. The contract with TriNet does not require us to accrue fees for TriNet for services they have not performed. Nowhere in the written contract does it state we have to pay them for services following termination. The TriNet Rep told me I would have to pay the *** 12/31/23 on 12/29/23 in advance, creating a punitive financial impact to our company and this is not required in our contract.Our TriNet Rep sent my company's executive team a written email via TriNet's connect360 email address falsely stating we submitted a written statement on 11/9/23 (after the call concluded) requesting a termination date of 12/15/23. No request, written or otherwise, was ever sent stating or requesting this. TriNet rep had this sent after I refused her threats of charging us an early termination penalty approximately double the fee just to process the payroll in the first place. The email was misleading and false, and I don't appreciate my company being treated like this or threatened financially, after being a customer for three years and complying with the written terms of the contract.I have retained the 11/9/23 email from TriNet and our letter to TriNet in October terming, effective 1/1/24. I have withheld publishing documents to keep the names confidential.The resolution I want is a written apology for making false statements and no penalties, allowing us to process payroll with our new provider, starting 1/1/24.

  Business Response

  Date: 11/15/2023

  Hi *******, we have reviewed your concerns and are having someone reach out to you to discuss. Thank you.

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinet uses non-transparent fees to grossly overcharge it's customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation insurance has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating worker's compensation insurance. My medical insurance premiums went from $48,000 per year to $150,000 per year--a direct violation of the affordable cares act.

  Business Response

  Date: 10/26/2023

  Hi, We are aware of your concerns from prior communications and have confirmed that members of the TriNet team are currently working to address any outstanding issues. Please reach out to the representative who has been in contact with you should you have any further questions. Thank you. us why here...

  Business Response

  Date: 10/26/2023

  Hi, We are aware of your concerns from prior communications and have confirmed that members of the TriNet team are currently working to address any outstanding issues. Please reach out to the representative who has been in contact with you should you have any further questions. Thank you. us why here...

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20780023
  
  I am rejecting this response because: they have not done anything or credited back any of their crazy high fees.
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 11/02/2023

  *********************************** has been in communication with several members of our team, including our President and CEO, and TriNet has reviewed with him the pricing structure, the services he is paying for, and the transparency of our fees. As he has received the agreed-upon services, and paid the agreed-upon charges, we are unable to issue him a refund. Furthermore, throughout the entirety of this relationship *********************************** has been and remains free to terminate his agreement with TriNet at any time without penalty.

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former employer used Trinet for payroll services. In the year of 2019, Trinet withheld an excess amount of $5248 on my social security tax. When I talked with Trinet on this issue, Trinet refused to reimburse me the excess tax and ask me to file a form 843 to IRS in order to get back the money.Although as IRS's website suggested, a statement from Trinet is necessary to confirm that I didn't receive any reimbursement from Trinet, Trinet refused to provide such statement. They asked me to file the form without such statement.After years of back and forth with IRS and Trinet, I found that IRS could not process the refund without Trinet's statement and Trinet always refused to reimburse me or provide me a statement that they didn't reimburse me anything.I'm filing this complaint to get a reimbursement of $5248 from Trinet.

  Business Response

  Date: 10/23/2023

  Hi ********, we have confirmed with our team that they were able to send the documents you require to your correct email and that you have confirmed receipt. Should you have further questions or needs, please reach out to the representative who assisted you and she'll be happy to help. Thank you. 

• Initial Complaint

  Date:10/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted an inquiry to Trinet (zenefits) about a for we received from the **** This is due to credits/taxes based on COVID leave. We submitted six weeks prior to the due date, 10/11/2023, and never heard back. I had to submit another inquiry and was contacted by a specialist that our inquiry was escalated. I received an email from the same specialist on 10/9 that my inquiry was escalated to her supervisor. We have not heard from Trinet as of this submission.This is a regular occurrence when we inquire about IRS/tax related matters.

  Business Response

  Date: 10/17/2023

  Hi ******, we have confirmed that this issue is actually in regard to a new IRS notice that isn't related to the old one. Your case has been assigned to a specialist who should be reaching out to you shortly if they haven't already.