Reviews

Review Details

• Review fromJason N

  Date: 04/25/2023

  1 star
  Service and data are the worst I have ever experienced. Do yourself a favor and avoid unless you like "dial-up" speed on an "unlimited" plan.

  Mint Mobile

  Date: 04/29/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromEd l

  Date: 04/14/2023

  2 stars
  I purchased 3 month plans for over a year, All of the sudden they used my credit card to purchase a year of service. never saved my info in the app and did NOT have the auto renew on. seemed to happened ounce it was sold to * ******.

  Mint Mobile

  Date: 04/15/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromBrian C

  Date: 04/14/2023

  1 star
  Absolutely atrocious service!! Download speeds of **** megabits per second. I can't even browse the web with those speeds. Contacted so-called customer service. The agent gave me a whole bunch of steps and commands to reset the data settings which did absolutely nothing!!!!! One agent wanted me to pull the *** card out, sure because I always have the little pin on me to do that and I'd love to disassemble the case to get at that. I ended up doing that, again It did nothing at all!!! All the agent kept saying was 'No worries'. I'd like to get a refund for all of the money I spent and for the disservice of this F rated company.

  Mint Mobile

  Date: 04/21/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromJoe K

  Date: 04/13/2023

  2 stars
  I've used MINT for years, but they shouldn't have a Scam like BillShark advertised on their service.

  Mint Mobile

  Date: 04/14/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromPhil B

  Date: 04/12/2023

  3 stars
  This is a mixed review as I am largely satisfied, with one exception. I signed up for 3 phone lines, which were to be transferred from my carrier to Mint. Please bear in mind, I checked with 2 different Mint agents to determine that all of my phones were compatible with their network. We received 3 SIM cards, and the first 2 phones transferred to their network, but the third phone would not get a signal. To make a VERY long story short, after 6-8 hours on the phone with their techs, during which they (multiple techs and a supervisor) assured me that my phone WAS compatible, they finally said your phone IS compatible, but not all functionality is available to you. (You mean like actually calling and sending/receiving texts????) They said there was nothing they could do, and that I'd have to get another device.This left me with a non-working phone, since I had already cancelled my current carrier. In other words, I was worse off (with that phone) than when I started. I went from having a working phone to having non-working phone.I offered what I considered a very reasonable solution. Give me $30 on my account which will allow me to buy a very basic burner phone to replace the phone they left non-working, because on the third line, that's all we really need. They said "no."I asked them to refund the money on the non-working line, and they cancelled out my entire account. Never having explained that if they cancelled one line, they "could not" avoid cancelling all three lines.I go and try and make a phone call, and lo and behold, my entire service is cancelled. I spent ANOTHER 2 hours with a tech to get my account restored and working.As I said, my experience has generally be positive, and the price is great. My advice is to just be cautious, just because Mint tells you your phone is compatible, it just isn't necessarily so.

  Mint Mobile

  Date: 04/14/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromFelicia E

  Date: 04/10/2023

  1 star
  They, lie about ************ is poor and the service is Poor!

  Mint Mobile

  Date: 04/11/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromBrett W

  Date: 03/31/2023

  1 star
  I have a ****** number and mint won't do anything. Changed my number 2 times..... Still getting calls at 1,2,3,4,5 am

  Mint Mobile

  Date: 04/01/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromBruce W

  Date: 03/30/2023

  1 star
  WORST CUSTOMER SERVICE EVER! My account had 2 part verification. The password hasn't worked for a while now. As long as the phone worked, I didn't care. A week ago, the phone stopped connecting to the network. Apparently, my account was locked where the CSRs couldn't see it. I asked them to unlock it REPEATEDLY. At least twice, I provided my name, address, phone number, email, and 5 numbers from my call log to verify who I am. Several times, they said they'd send me an email to verify my identity, but I never received one. ONE PERSON was able to access my account and he sent me a new sim card. The account was then re-locked and they kept telling me to wait 24 hours for a verification email. I dealt with this for an entire week with no phone and no way to transfer my number before they fixed it.

  Mint Mobile

  Date: 03/31/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromcustomer t m

  Date: 03/28/2023

  1 star
  In 2020, I signed up for the "Unlimited Everything" plan and received the corresponding service. Since then, I have been paying for the plan on a yearly basis, and last year, I discovered that Mint Mobile had changed my plan without notifying me. I foundout that I could not continue with my original plan, the company did not comply, and instead started advertising a different plan as "Unlimited" that has major limitations on data usage, However, my main issue is that since May 2022, I have not had any SMS and internet service. I use this number for my business, I am not receiving messages from my clients and my work is suffering. I have been in touch with Mint Mobile's customer service representatives regularly, but, they have not been able to resolve the issue. Despite their polite and promising attitude, the problem persists, and it is affecting my business as this is the only phone I use.After numerous attempts to fix the problem, Mint Mobile opened a ticket with T-Mobile, as they claim that they have tried everything on their end, including providing me with a new SIM card and I purchased a new phone. However, their manager recently informed me that I had used all of my "unlimited" data, which contradicts their claim of offering unlimited everything -a plan I originally signed upfor.Furthermore, I have requested a refund of the money I paid upfront for another year and for service I did not receive since May 2022, but Mint Mobile manager has refused to refund my money. She stated that I had 7 days to cancel it..but, they are charging me for the service they are not providing. I want a plan I paid for and service that works, otherwiseI want my money back.Mint Mobile's recent claim that I have used up all of my "unlimited" data is particularly troubling as it raises questions about their false advertising. It is unacceptable for a company to advertise something as unlimited when it is in fact limited, and refuse to refund money for services not provided

  Mint Mobile

  Date: 03/29/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromanthony p

  Date: 03/21/2023

  1 star
  Could not have had a worse experience. They charged me TWICE for a three month service. I received their sim on Sat 2/25 and cancelled 2/26.Sin card did not work. I had signed up on 2/19. They told me on 2/26 to wait **** days for my refunds. The refunds never came. Chatted with agent and after much haggling, was promised an e-mail the very next day detailing my full refund. It never came. This is absolutely the worst company I have ever dealt with in my 78 years on this earth. They are lucky they were able to talk T-Mobile into buying them. T-Moble is going to have their hands full.

  Mint Mobile

  Date: 03/23/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile