Reviews

Review Details

• Review fromMike A

  Date: 09/06/2023

  1 star
  Mint **************** is non existent. They try their best to kill your call through the phone tree. If you do make it to a live person, they cannot help you. They will tell you to to the *** page regardless of your question. My data usage went from 5gb a month to 15gb in one week and they cant tell me why. Only offer to sell me 1gb for an additional ten dollars. Find another carrier.

  Mint Mobile

  Date: 09/07/2023

  Dear **** , we apologize for the frustrations and inconveniences you've experienced with the usage of the data, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile.

• Review fromVictoria B

  Date: 09/06/2023

  1 star
  After transferring to mint I did not have cell service. I had 2 escalation tickets and talked to 5 customer service agents. They told me everything looked fine on their end and that they couldn't help me. After 5 days of no service, the customer service agent hung up on me and refused to help telling me my phone must be the problem. My phone worked just fine before switching to mint lol.

  Mint Mobile

  Date: 09/06/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMaria S

  Date: 09/06/2023

  1 star
  I switched phone companies and they will not give me a refund, partial, or full. First I was told it was because it wasnt within seven day. Then I was told its because I had to reactivate my phone that they dont give refunds on reactivations. I had tried to transfer the number be prior to the end of service, but I had issues with trying to get the right information from Mint to do that. So then I had to reactivate the phone number so I could transfer it. I did not know that I had to contact them to request a refund. I thought that would be automatic. I waited a period of time for it and went then when I did not receive it, I contacted them and thats when they kept giving me different answers to why they couldnt refund me. I tried to communicate with them online online chat it was getting the runaround. So I called them and the girl hung up on me.

  Mint Mobile

  Date: 09/06/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMaureen S

  Date: 09/06/2023

  1 star
  I tried to switch to Mint Mobile this past weekend. I paid the for 3 months of service and within the install process the esim would not install even though the website says it is compatible with my phone. I called customer service and for an hour, we tried to make this work. Finally he says request a refund and order a new esim. He promised it would work. I filled out the form and of course no email confirming this. I trusted him and went through the process again, paid the money again and of course the install did not work. Another hour wasted and a non working phone. They wanted me to try a 3rd esim order. I refused and asked for full refund and the account number but of course I have to call back after a half hour. After another hour waiting on a trying to leave their service, I have been asked the same questions over and over and waiting for a supervisor. I have no idea if I will receive the refunds, my phone is not working and I do not understand how a company operates like this. Hours of time wasted, empty promises and hard earned money spent I have no idea if I will ever get refunded. How is company allowed to operate like this?

  Mint Mobile

  Date: 09/06/2023

  Dear ******* , we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromNikki T

  Date: 09/05/2023

  1 star
  I purchased a three month plan and was told my address and phone was compatible and come to find out they are not compatible due to the tower and having a iPhone 6. If I had know this I obviously would not have purchased, the company refused to refund my money even though I cant use the rest of the months I have paid for. Terrible customer service also.

  Mint Mobile

  Date: 09/06/2023

  Dear ***** , we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromNancy T

  Date: 09/05/2023

  1 star
  I have requested my service to be cancelled and a refund. Every time I call I get told, I am elegible for a refund. They created a ticket and I never get confirmation regarding this matter or answer. The customer service is horrible when you start to complaining about your hard earned money not being refunded, they either disconnect the call, ignore your questions or give you a fake answer to get you off the phone. Unprofessional service and quite frankly one of the worst services I have ever had. Refund me my money.

  Mint Mobile

  Date: 09/06/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromLeonard H

  Date: 09/05/2023

  1 star
  I switched carriers because of the need to save on my phone bill and mint offered $15 a line for the family plan for 12 months with quarterly payments. I transferred 3 lines to mint for the mint family plan with the understanding that Id be paying 15 a line and because of the family planning I was able to make said payment in a quarterly time frame. Well Im at my quarterly time/date and Im being told now that my plan has doubled in price and the savings I was getting for the family plan doesnt apply anymore. They are saying Im renewing a new family but the offer is no longer available to me and that a 12 month plan non family plan is what Im having to pay. I called them four times and ever person I spoke with kept referring me back to a 12 month plan for twice the cost. Very deceiving practice when a person believes they are signing up for a family plan for 12 months at a savings only to find out after three months it will double in cost. Ive read through the advertisement and no where can I find where it says the amount will change and double in price or that the initial amount per line will change at all. On another note 3 out of 4 people I spoke to were very hard to understand and I had to keep asking them to repeat what they were saying. I did ask to speak to a supervisor and non of them would transfer me to a supervisor even when I couldnt understand them. One of the reasons I had to call them back 4 times. This is a very deceiving practice to get people to sign and then double their rates after 3 months!

  Mint Mobile

  Date: 09/06/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromFelicity R

  Date: 09/05/2023

  1 star
  They dont have easy instructions. Its a scam. The refund Im trying to get is unbelievably horrible. Getting ahold of customer service took hours. For them to tell me Hopefully you are emailed the refund information in 24 hours. You hope?!? Omg

  Mint Mobile

  Date: 09/06/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the refund. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromStephanie L

  Date: 08/31/2023

  1 star
  Have been waiting a refund for 21 days. Called six times to get six different responses from six different customer service reps. I'm still waiting on two supervisors to call me back with no luck. Stay away from this company as it is the biggest scam. I will be calling my credit card company to cancel any and all payments to this company and future.

  Mint Mobile

  Date: 09/01/2023

  Dear *********, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromSpencer A

  Date: 08/31/2023

  1 star
  Terrible customer service. Ridiculous process for handling refunds where they had to cancel my phone service in order to process the refund. I'm going on 6+ hours trying to get them to reestablish service. Not worth it to switch to use ************* Not even close.

  Mint Mobile

  Date: 09/01/2023

  Dear *******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile