Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Nov 1: I ordered the a pixel 10 pro at $499 + $180 12 mo unlimited plan, total $757.72. Arrived Nov 4 and activated on Nov 5.* Nov 10: The phone/plan price reduced to $299+$180. The ** *** said price matching is not possible, but after consultation, offered to credit my account $180. I ***eatedly confirmed the options because the last resort was to return the phone/plan (within 7 days of receipt (on last day) and 7 days of activation) to ***urchase at the new promotional value. The *** promised several times that I would get the $180 credit. Case number assigned: L2-447084. * Nov 12: Called, 2nd *** said the $180 credit was not going to happen. I went over the return policy and previous interaction. They put me on hold and changed their tune, saying all was well and that my credit was in queue. I originally intended to follow up next day, but they said there was long queue and they would make a note for ** to contact when it went through so I thought I would be patient.* Dec 2: No credits, and I feared the worst. 1st *** said that my case had been denied, claimed that I was past the 7 day return policy date on Nov 10th because purchase was Nov 1st. I read outloud Mint's return policy on phones and plans and transferred up to Dae(?). She reviewed the phone calls and claimed the Nov ********************************************************** to a refund/***urchase to get desired price. Dae admitted that the 2nd *** could see the case had been closed shortly after the 1st call. She acknowledged mistakes and potential perception of lying.Dae claimed nothing could be done and would only offer a "special exception" to give a full refund to purchase again, which is now $545+180, $45 more than what I paid. If not, she said I'm free to leave **** and refused to honor the promised credits or any monetary compensation differences that started this entire pricing issue. There are currently no more phone/plans to be found comparable to when I initiated the case.

  Business Response

  Date: 12/08/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

  Customer Answer

  Date: 12/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***
  
   
  

• Initial Complaint

  Date:11/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without access to my phone number while Mint mobile Highjack my phone number I came to their establishment with. I strongly believe there is an unauthorized account or internet account that has been active when I canceled in 2022 because customer representatives are confused about the accounts that we are working on. I think is more than diabolical to steal my phone number and create a facade that Im failing their security questions causing me to second guess myself when they avoid asking for my identification credentials instead theyve created loopholes to help aid in their corruption and I want to port out my number asap and they are violating my rights to equal opportunity to get my phone number also violating my rights as well as being under a doctors care, having the need to ask for a accommodation if Im not speaking clearly to understand my request or making believe Im wrong in the process to gain access to my own account, Their terms and conditions clearly state that updated emails are not and can not be used for 30 days in account unlocking and locking. They have claim to have created a ticket over 5 times and still this FAKE BACK OFFICE PERSON OR PERSONS NEVER CALLS OR SHOW UP. ITS BEEB TWO WEEKS WITHOUT ACCESS TO MY PHONE NUMBER I WANT TO PORT OUT TODAY RIGHT NOW AND I WOULD LIKE TO FILE A NOTICE OF DISPUTE. THE BACK OFFICE IS CREATING A TICKET TO PORT OUT OUT. IS THIS LEGAL TO NOT GIVE ME MY PORT OUT PIN AND ACCOUNT NUMBER?? ********************** WONT GIVE ME MY PORT OUT PIN AND MY ACCOUNT NUMBER PLEASE SOMEONE DO SOMETHING??????? Im going to share my identity and this in no way forbid my identity from confirmed. I WILL CONFIRM HERE RIGHT NOW AND INCLUDE MY IDENTITY INFORMATION SUCH AS MY DRIVER LICENSE AND SOCIAL SECURITY CARD SO THERE IS NO REASON TO DENY ME MY RIGHT TO ACCESS AND OBTAIN MY PHONE NUMBER I OWN. I want a refund for the remain time I didnt use service FOR THE RECORD I DO NOT HAVE HOME INTERNET PROVIDED BY MINT MOBILE NEVER HAD IT!

  Business Response

  Date: 12/04/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

• Initial Complaint

  Date:11/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I joined mint mobile in 2023 my plan was ****** for 6months I paid exactly ****** and since then they have charged me ***** for 3 months and ****** for 6 months. I called to have those monies refunded since I specially asked and was told on a recorded line my plan would never change as I left ******* for same business practices.

  Business Response

  Date: 12/04/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

• Initial Complaint

  Date:11/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/26/25 (Mint Mobile)I contacted AI customer service with my husbands phone because I had no service for 3 days. The AI customer service had me reset my phone and I got access.Then on 12/29/25 I received an email from Mint telling me I was almost out of data, (I recieve 5 gigs per month. I received 5 gigs on 12/28/25. My usual usage per month is 2-3 gigs. I have contacted customer service 4 times. My first contacted kept me on the phone and finally told me it was my fault and they would not refund my gigs. My second contacted felt there was an internal issue and asked me to reset my account and close my phone for 5 minutes and my gigs would be *********** third contact would not let me speak to the supervisor. She said it was my fault and said there was nothing that could be ******* fourth contact I was able to speak to a supervisor. After explaining my situation and her telling me it was my fault, I finally broke her spirit and she gave me one gig. Most people cannot spend hours on the phone, pleading their case. **** will not take responsibility for any technical issues.They continued to say my data was on. It has always been on and never run out my data.

  Business Response

  Date: 12/04/2025

  Hello,
  We have resolved this matter per the customers request and the account should reflect the updates.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

• Initial Complaint

  Date:11/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/28/2025 I "had" been with Mint Mobile for over 3 years. At first their customer service was excellent and hold times were not too long. However, today all of that changed. My issues involve billing date vs date charged (for renewal); trying to obtain account number which was very difficult to obtain; incredibly long wait and then being put on hold multiple times (yes, I understand it is Black Friday) but then a business knows this so schedule accordingly; website information and processes; and, rude customer service agent (***) and supervisor ******* I called in asking for my family member to see why their phone was not in service. They explained they had tried to charge the card on file but were not able to do so. The card showed plenty of money so I asked what was the problem. They explained that they had tried to charge the card on 11/25 and 11/26 but the card would not go through. The renewal date for the plan is 11/28/2025. When I asked about this, the "supervisor" **** indicated "Well, you knew we charged earlier than the renewal date because on my own plan I was charged a few days ahead of time." So, I guess the "renewal" date means nothing then? They were then going to charge me a reconnecting fee. When I indicated the card was fine and asked about the renewal date, they refused to do anything about it. *** (initial customer service **** was so lacking in information that I then asked for a supervisor. It took over 10 minutes to get to a supervisor ******* **** reiterated the ***** statements multiple times, talking over me constantly. When I did ask if **** was willing to lose 2 customers with over 3 yrs service with them he said "Yes." Well, that's all I needed to know. Moving on to Visible which has been very helpful and serves a much broader area and are also rated better than Mint. You may get a "cheaper" initial rate, but remember, "You get what you pay for. I will also need a refund for the remaining 9 months of 12 mo plan.

  Business Response

  Date: 12/03/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

• Initial Complaint

  Date:11/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two phone plans on 11/28/25. Paid for full year subscriptions. It was only after the order was placed and the card on file charged that I was made aware that my zip code is outside of the company's coverage area. I filled out a refund form and received zero correspondence or acknowledgement that they refund had been filed. Profoundly unprofessional company that essentially committed fraud.

  Business Response

  Date: 12/02/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

  Customer Answer

  Date: 12/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:11/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an ************ customer. On November 11, 2025, I purchased a 1-year Mint Mobile subscription plan along with a ****** Pixel XL Pro 256GB device. Immediately after the purchase, my **** Prepaid number was ported to Mint Mobile with the assistance of their staff.However, the device has never been delivered. As the delivery was delayed, I contacted Mint Mobile and opened a case (Reference: CRT-******). Despite repeated follow-ups, there has been no resolution.This phone number is extremely important to me, as I have been using it for a long time and it is tied to my banking, authentication, and business needs. Since November 15th, I have continuously followed up with Mint Mobile, but they have shown no urgency or willingness to resolve the issue.I am requesting BBBs assistance in ensuring that Mint Mobile delivers the device I paid for or provides an appropriate resolution.

  Business Response

  Date: 12/02/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

• Initial Complaint

  Date:11/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested that my phone number be changed to a new phone, which requires changing my email for a verification. Mint mobiles support line said they are creating a ticket and would call me back in 1 hour, that was at 5:00 pm. 3 hours later I called them again to see what the hold up was and essentially was told to keep waiting. Another couple of hours go by and I called them again, the person took my information and told me it would be another 4-8 hours before I recieve a call and became annoyed with me when I tried to confirm that the call would for sure be coming at that time because that would be forcing me to stay up until 4am the night before thanksgiving.

  Business Response

  Date: 12/01/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mint mobile has allowed my phone number to be hijacked from me causing an issue with mt privacy being violated. This is why I left their company in 2021. I have reached out to my email provider who has changed my forwarding address and it simply means Mint Mobile has spoken to someone else who has compromised the integrity of my account. Im going to share some evidence of what carrier I transfer from even received a refund because it was one week and also receiving emails from the duck address and now nothing. Someone has taken over my account With ********************** help. They lied about reaching out to me. Because I still dont know what they are doing apparently nothing!!This will be the fault of Mint Mobile whatever fraud comes way are stealing my phone number. Im report this also to homeland security and *** also *** Im sick of it

  Business Response

  Date: 12/01/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile
  
  

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mint mobile is not cooperating with me to keep my information and phone number secure. I have expressed my concerns about my phone number is in high demand for sim swapping and how the situation is placing me in a vulnerable situation to be violated by theft crime. I have a case number L2-451001. I cannot get access to the number and have not received an esim. I'm under the impression there is another account that they know about that is more than likely unauthorized and my information is being transferred to the avoid exposure for law enforcement to find out what is going on. I have cooperated beyond measure leaving me vulnerable to account theft of my apple accounts and bank accounts. ********************** is not helping me with keeping my account and information secure. I tried to wait for the email but I never received an esim. They said I failed the security questions which is a suspicious thing to believe that indeed my information has been changed. I will not know if I didn't know information has been changed to create such a circumstance. I would like access to my phone number please

  Business Response

  Date: 12/01/2025

  Hello,
  We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
  For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
  Thank you,
  Mint Mobile