Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 2,557 total complaints in the last 3 years.
- 658 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the absolute worst cellular coverage and a joke tech supportBusiness Response
Date: 10/28/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.Thank you,
Mint MobileInitial Complaint
Date:10/24/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mint Mobile denied letting me sign up for their Minternet home **************** when it's available in my area.I applied 9 times with their phone sales team and I got a bogus credit card declined when my credit card is in good standing with ******** GM card. We even used my brother's card in good standing with same company and was declined! I already have a cell phone account with the company.I am seeking to get the service and 7 hours @ $17.25 an hour for wasted time on the phone dealing with such an ********* is obvious that I am being discriminated against signing up for the service!Business Response
Date: 10/28/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not able to make outgoing calls and mint mobile has not addressed the issue because it more appears like a service issue instead of a tower outageBusiness Response
Date: 10/28/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint regarding ***** refusal to provide a refund or account credit. While I understand Mints refund policy, the terms were not clearly stated at the time I purchased the *** card. Additionally, my phone number and the **** number were approved for transfer to a new unlimited plan at a lower price, which led me to proceed with the purchase. Given these circumstances, I believe my case qualifies for an exception.When I contacted **** about this issue, I was informed that my order fell outside the standard refund timeframe. However, I have shown consistent loyalty as a customer. I purchased both a new phone and plan through **** and even opened a second account and purchased a new phone for another family member. Despite this, my request for a refund was denied.Many companies demonstrate flexibility in cases like this, especially when a customer has shown long-term commitment. Denying a refund or account credit under these circumstances feels unfair and inconsistent with good customer service.I am respectfully requesting that Mint issue a full refund or credit my account in the amount of $207.11. I have been a longstanding and loyal customer, and I ********* will reconsider its decision in light of this.Business Response
Date: 10/28/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/9/25 I switched cell phone carriers,Consumer cellular to Mint mobile Initially I signed up for 3 months, 2 lines for $106.50.Two days later I paid $412 for a year long contract on those same lines.I asked for a refund of the $106 Mint informed me that my 3 month contract on one of the 2 lines was about to expire.I spent hours with customer service, only to be given the following solutions:They would not refund any money because they have a 75 day cutoff on refunds.They would not apply the $206 to the line that was mistakenly left on the 3 month plan, unless I changed my existing phone number.*********** ****** ************** *******************Business Response
Date: 10/28/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not have proper network on my phone since Mid May. I get intermittent service throughout the day. I can barely make phone calls or use data. I have had lot of trouble contacting people, doing anything. I have asked the company for a refund or credit for the months where i did not have service for. The response i get is - " totally understand your concern and we will help you with the credits to your Mint account for the outage from our end but currently the outage is still presists and once the outage will be fixed then we will help you with the credits from our end, I hope you understand the circumstances." If they never fix the issue then they do not have to credit me the money.The company admitted over chats and phone calls that the area is having issues. and is being fixed with no end date. here is the response from the chats - "Thank you for waiting, as per checking on my end I see that, Since there is an outage in the area, we just need your patience and understanding for it to be fixed by our network engineering team. There is no update yet on what estimated time and date it will be completely fixed, but once it is fixed your services will work fine automatically. We just need your patience for it to be fixed by our network engineering team. Thank you for your understanding."Business Response
Date: 10/26/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/22/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company issued a return from an alternate company and refused to answer if the purchase would be returned. It is unlike the company to not conduct business in a traditional fashion and I have had no problem with the business before. I vote a change of leadership.Business Response
Date: 10/26/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 10/28/2025
Great service. The phone was returned without any delay and was signed off by an associate. Waiting on the refund and activation of an additional service and I provided a company policy. I am sure it will be resolved outright within the week. Thanks.Business Response
Date: 10/31/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 11/03/2025
Better Business Bureau:
Worked out. No pressure.
Regards,
**** *********
Initial Complaint
Date:10/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone from Best Buy as an unlocked phone. Went straight to mint mobile and added the phone to their plan. The phone was then locked to their service. Ive used their service for over a year. *** decided to switch service providers. I am now trying to have MY PHONE that I bought unlocked by the company that has a sim lock on the phone network unlock the phone and they have done nothing but give me the run around and not help me at all. They continue to say they dont have the phone locked and that I need to contact ***** to have the phone unlocked. I will be filing a lawsuit and *** complaint if this issue is not resolved SOON!!Business Response
Date: 10/24/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/18/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mint mobile is lying to customers. I got this plan while out of country I spoke to representatives letting them know I need an international plan. Now after paying 75 dollars for three months while Im trying to get an international plan with mint they are telling me I am not allowed to buy another pass because Im a new customer. I was spoke with tons of representatives and was never informed that I need to be a customer for 18 to 30 days before Im able to buy as many international plans as I want. They lied and gave me false information. I have been calling mint mobile for 24 hours and no one can tell me why I cant buy another pass now all of a sudden someones telling Me the truth as I have not been with the mobile company long enough is why my account is restricted from buying more international plans. Now after spending my money for 3 months while Im out of country my phone doesnt not work because mint mobile did not tell me the truth.Business Response
Date: 10/22/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/18/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Mint Mobile regarding their refusal to provide a prorated refund for the unused portion of my prepaid 12-month mobile ******* reflected in the attached recording of my conversation with Mint Mobile support, the representative acknowledged that I experienced approximately 15 days of service interruption. During the call, the agent also confirmed that no prorated refund could be issued, even though I have only used six months of my 12-month plan and wish to cancel the remaining unused period.I have contacted Mint Mobile several times about this issue but have received inconsistent and contradictory responses from different representatives. Despite paying in advance for a full year of service, the company has not delivered continuous or reliable service and refuses to issue a refund or credit for the remaining six months I will not be using.I am requesting that Mint Mobile issue a prorated refund for the unused six months of my 12-month plan to my original payment method. I also ask that the company review its policies and customer service practices to ensure fair and consistent treatment for customers seeking refunds for unused prepaid services.Business Response
Date: 10/22/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint Mobile
Mint Mobile is NOT a BBB Accredited Business.
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