Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 740 Customer Reviews
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Review fromDaed F
Date: 10/10/2025
1 starTruly awful customer service. My plan renewed today and I had trouble logging in to my account, so I contacted customer service to inquire about getting help logging in. The customer service representative was combative, argumentative, and kept me going in circles until finally admitting that it was apparently happening to multiple customers today.If they had started there, I would have left it and just tried again later and maybe contacted them again if I had to. Instead, I asked to speak to a manager. The representative tried to talk me out of asking for one multiple times before outright changing the subject, so here I am. Complaining on the internet.Guess I'll try again later.Truly awful job, Mint.Mint Mobile
Date: 10/11/2025
Dear Daed, we apologize for the frustrations and inconveniences you've experienced with the logging issue and our customer service representative. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.Review fromBrian P
Date: 10/06/2025
1 starI enrolled in Mint Mobile about 4 months ago ... I feel for the quirky Mint Fox and the low fees. The "offer" came with a 3 month trial, and a $45 rebate if you refer a friend. I sent a referral link to my wife ... who signed up too. I just followed up ... and we allegedly used the link incorrectly, so they wont honor the rebate. We may have clicked something wrong, but we brought over a second account. **************** refused to honor the $45 rebate ... we had just renewed for two 12 month plans ... they didnt care. Seems pretty scammy!Mint Mobile
Date: 10/07/2025
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the Refer a Friend offer. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromJanette L
Date: 10/06/2025
1 starDo not purchase MINT mobile international pass. There is no guarantee it will work abroad despite verifying the country via their website. I purchased the 10 day international pass for $20 since I was traveling to ******. After activating the pass, immediately I had issues I contacted MINT customer service to troubleshoot but despite all options it still didn't work. So I asked for a refund to my credit card but they informed me that they could only give me $20 in MINT credits. Despite not being able to use the pass and calling 3 days after purchasing the pass, the agent said per **** policy they don't issue refunds back to your payment method, instead they give you mint credits. I asked to speak to supervisor but was refused. Be weary of purchasing their products because you will not be able to get a refund back to your initial payment method. After paying the entire year of cell service for two accounts I was denied a refund for $20 for the one international pass. I will definitely inform family friends and strangers to heed caution in purchasing any service with ****. I'll be looking into another carrier once my year is upMint Mobile
Date: 10/07/2025
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the roaming pass and the refund that you requested. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromStuart S
Date: 10/01/2025
1 starSome of the worst customer service I've ever encountered. Needed to add a second line to my phone. First I had to get past their idiot chatbot, which guards access to humans like Cerberus guarding the gates of H*** Which was kind of apropos, because once you make it past the chatbot, youre dealing with human automatons seemingly incapable of anything for which they dont have a script in front of them. (Who knows, maybe theyre just a different chatbot.) What should have taken a few minutes ended up taking a couple of hours with a sub-optimal outcome. Further proof, I suppose, that you get what you pay for,Mint Mobile
Date: 10/03/2025
Dear ******, We are truly sorry to learn about the difficulties you are currently experiencing when trying to communicate with our customer service department to get your concern addressed. Please accept our sincere apologies for any frustration this may have caused. Providing exceptional service to our valued customers is our top priority, and we regret that we fell short in your case. To ensure your concerns are thoroughly addressed and to provide a personalized solution, a dedicated representative will be reaching out to you shortly via email. They will work closely with you to ensure you receive the high-quality assistance you deserve as a Mint Mobile customer. Kindly keep an eye on your inbox for their message. Warm regards, ************ Support, Mint Mobile.Review fromTylanfis S
Date: 10/01/2025
2 starsI'm only writing to share my experience because my feelings are hurtI and I need to vent. This unfortunate circumstance has me baffled. Usually, with Mint, I am satisfied as a customer. I was just talking to a few people about how I liked the service and asked them to give it a try. As difficult as it is to get people to try something new. One of the people I was talking to about it said this week they wanted to give it a try. Now, I have to tell them about this experience, along with pros and cons from my point of view.Going in, I felt like you get what you pay for. I know that is not always true, but in most cases it is. Navigating to get the activation of the original start of service was a little rough, it took some time. Thinking to myself, low cost for the phone service, guess i'll have to sacrifice somewhere(customer service). After the initial start, I didn't have to call customer service much. The service itself seems as good as any other provider. The problem comes when you need customer service. **************** is very limited. I'm big on customer service, which is why I'm torn. Yes, I'm saving considerably, but now I have to weigh if the saving is worth the hassle. When having a problem, feeling like you are stranded alone on an island is the worst feeling ever. Help is non-existent. I'd rather be talking to a customer service representative than writing this review, maybe there is something I'm ****************'s my issue. I'm currently on a six month plan. Looking back on my pay statements, I usually make a payment somewhere between the 2nd and the 4th of the month that it is due. This month my phone is off and it's the 30th of the month. The month before, in my mind, the bill is due. I can pay now. I'm just frustrated because all I'm asking for is what is going on. If I'm wrong, set me straight. I believe l'll remain a customer, but a little communication can go a long way.Mint Mobile
Date: 10/02/2025
Dear Tylanfis, We are truly sorry to learn about the difficulties you are currently experiencing when trying to communicate with our customer service department to get your concern addressed. Please accept our sincere apologies for any frustration this may have caused. Providing exceptional service to our valued customers is our top priority, and we regret that we fell short in your case. To ensure your concerns are thoroughly addressed and to provide a personalized solution, a dedicated representative will be reaching out to you shortly via email. They will work closely with you to ensure you receive the high-quality assistance you deserve as a Mint Mobile customer. Kindly keep an eye on your inbox for their message. Warm regards, ************ Support, Mint Mobile.Review frommason s
Date: 09/30/2025
1 starMint Mobile Has Completely Failed Me Zero Service, Zero Accountability Mint Mobile has been an absolute disaster, and Im at my breaking point.On September 26th, I drove to *******, ********. I had full data on the way there, but as soon as I arrived, my service completely died no data at all. I put up with it for the weekend and used Wi-Fi, assuming it would fix itself. But when I returned home near ************, I still had no data, no calls, no texts nothing.I contacted Mint support on Monday, and after pointless troubleshooting, I was told Id be transferred to another department. The transfer failed, and when I called back, I was given blatantly false information an employee claimed there was an outage in my area, even though I had just driven over 200 miles across ******** without a single bit of service, while another Mint phone in my house was working perfectly fine. So either the *** lied or had no idea what they were talking *********** (September 30th), I wasted two and a half hours with support, only for them to make the problem worse they reset my eSIM, and now my phone is stuck in activating mode, meaning I officially have zero service at all.For the record, Im using an iPhone 14 Pro in perfect condition. Per Mints suggestion, I went to *****. ***** confirmed there is absolutely nothing wrong with my phone or the eSIM *********** here I am days with no mobile service, countless hours wasted, employees feeding me incorrect information, and not a single real solution provided.This has been one of the worst customer service experiences Ive ever had. If Mint cant get this fixed immediately, Im done and Ill make sure everyone else knows exactly what kind of service they can expect.Mint Mobile
Date: 10/01/2025
Dear *****, We sincerely apologize for the inconvenience you've experienced with the service issue and eSIM reset configuration. To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in the inconvenience further and ensure that you receive the proper assistance you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us. Kind regards, ************ Support, Mint Mobile.Review fromAL L
Date: 09/26/2025
1 starRecently I purchased an iphone with a plan. As a current customer I activated the phone. I then proceeded to call Mint Mobile to make sure the 12 month plan was activated. What they fail to mention on the website is they suggest current customers to go to the Apple store and get a phone. Because I purchased a phone from their website and I am a current customer, I am out $180.00. The *** was amazing but I should not have to transfer to another service to bring my number back to have the plan activated. I should not have to sell the phone to then go to the Apple store and get another new one. The *** tried her best but the solutions offered did not help me. Needless to say, I am out $180.00.Mint Mobile
Date: 09/27/2025
Dear AL LA, We are truly sorry to learn about the difficulties you are currently experiencing. Please accept our sincere apologies for any frustration this may have caused. Providing exceptional service to our valued customers is our top priority, and we regret that we fell short in your ******* ensure your concerns are thoroughly addressed and to provide a personalized solution, a dedicated representative will be reaching out to you shortly via email. They will work closely with you to ensure you receive the high-quality assistance you deserve as a Mint Mobile customer.Kindly keep an eye on your inbox for their message.Warm regards,Social Media Support Mint Mobile.Review fromAmanda B
Date: 09/24/2025
1 starIf I could leave zero stars, I would! This company is a complete joke and have zero resolutions to the issue Ive been experiencing. My husbands eSIM magically disappeared and he hasnt been able to use his phone since. They attempt to troubleshoot the problem with no success. They first claimed it was an outage even though no outage was reported and my phone worked just fine, exact same phone and plan. After days of arguing about the phone not working, they then say we need a physical SIM card. Waited 3 days for that to not work. They now claim its an Apple problem. Called Apple, nice guy, but unable to solve the mysteriously missing SIM. Then I called to get my account number and transfer PIN, they apparently need to start a ticket for their backend office to be able to release such information. Another day of waiting. My husband has been without his business phone for 11+ days. We are losing thousands because of this. All they can say to me is I understand and Im sorry theres nothing more I can do even when Ive spoken to several managers and supervisors and several of my tickets have been supposedly escalated to a higher department!!! DO NOT SIGN UP FOR MINT MOBILE!!! They are absolute garbage!!!!Mint Mobile
Date: 09/26/2025
Dear ******, Were truly sorry to hear about the difficulties you and your husband have encountered with our service and customer care team, particularly regarding his eSIM issue. Please accept our sincere apologies for any frustration this may have caused.This is certainly not the level of service we strive to provide, and we deeply regret that your experience did not reflect the standards we hold for our valued ************ ensure your concerns are properly addressed, a dedicated representative will be reaching out to you shortly via email. They will work closely with you to deliver the personalized support and high-quality assistance you deserve as a Mint Mobile customer.Please keep an eye on your inbox for their message.Warm regards,Social Media Support Mint Mobile.Review fromRichard S
Date: 09/23/2025
1 starTried on several occasions to get mint mobile Summer deal and each time I tried to purchase it failed. Even with a mint employee on the phone. I contacted my bank and my card was fine and able to use it else where. I called into today and the sale is over and they will not work with me to get the deal I was trying to get so save some money.Mint Mobile
Date: 09/24/2025
Dear *******, We sincerely apologize for the inconvenience you've experienced with the 3 Months Unlimited Summer deal. To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in the inconvenience further and ensure that you receive the proper assistance you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us. Kind regards, ************ Support, Mint Mobile.Review fromDanielle B
Date: 09/23/2025
2 stars************* is great in my area. We are even able to leave out of state and it still worked. However, the customer service is terrible. Another company that sent jobs to call centers overseas where the workers barely speak English and there is no accountability PERIOD! If you get told wrong information from their agents, oh well, that's not the next persons problem. Only a half a** sorry they told you wrong. I have had the security of my account and payment methods compromised due to their agents fault. When I asked for a manager she said that what he did was allowed in the system and he did nothing wrong. All of this for a password reset so i can access my account.Mint Mobile
Date: 09/24/2025
Dear ********, We sincerely apologize for the inconvenience you've experienced with the service issue and lost unused months. To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in the login issue further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us. Kind regards, ************ Support, Mint Mobile.
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