Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 740 Customer Reviews
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Review fromSara Z
Date: 09/17/2023
1 starGenuinely unhelpful customer service. They don't listen to the issues you have and just read replies from a prompt between leaving you on hold for excessive wait times. It is impossible to speak to a supervisor and any problems that cannot be addressed get ignored by giving you a "ticket number" saying someone will get back to you days later which ultimately does not resolve the issue. The issues go so far beyond a simple language barrier from outsourcing overseas.Mint Mobile
Date: 09/20/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromKaren N
Date: 09/17/2023
2 starsThey are horrible I am deaf and use caption phone and three people hung up on me because they didnt want to deal with a handicapMint Mobile
Date: 09/18/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues. One of our representatives will get in contact with you by email.Best regards,Mint MobileReview fromDan C
Date: 09/15/2023
1 starI had Mint Mobile service for a time. My cell phone died and I ordered another which they sent. It was inoperable so I returned it with a certified, return receipt letter saying give me another of refund my $280.00. They have done neither. I want my money returned.I procured another phone from another source but they assigned me to Mint Mobile for service. hmmmmmmmmmmm maybe ok but I still want my $280 returned.Spoke with three customer abuse individuals---no English. ughMint Mobile
Date: 09/16/2023
Dear ***, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromGiovanni L
Date: 09/15/2023
1 starHorrible service. They will give you a great network connection for your first 3 months, then when you renew your plan, you suddenly get no internet on your network. Spoke with several agents and none of them solved the issue. They'll give you a solution that will work for roughly a day, then it'll be the same issue again. Not worth the headache honestly That number they gave me is the same one I've been calling. Reps are purposefully avoiding to give survey to save themselves. They don't know what they're doing and they just lie about almost ******************* is a scam about coverage and pricingMint Mobile
Date: 09/16/2023
Dear ***, we apologize for the frustrations and inconveniences you've experienced with the data, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromJason A
Date: 09/15/2023
1 starPlaced an order back on 8/23/2023 for a new phone/plan.Phone that was purchased was an older type flip phone for an elderly family member.It was the only simple flip phone that the company offered.Received phone/plan on 8/28 but the phone was huge (much to large for the person it was for.)Decided not even to activate the phone/plan.Put in an RMA request on the mint mobile website on 9/1 to cancel phone/plan.Did not get any email response from company until 9/7 which provided another procedure to go an cancel order.The instructions provided were out of date as the website had obviously been changed since they were created.I was able to figure it out and muddle through filling out/submitting the request.However each time I submitted the request it came back with "RMA Failed".No reason as to why.I have also called multiple times 9/7 and 9/15 to cancel the order.As of today 9/15 I called for the second time and the response was the same.I should receive something within ***** hours to return the product.I thought it was going to be in the mail, but the person today said it should be in an email.I didn't get anything the first time and I'm wondering it I will get anything now.Probably the same out of date procedure that I got before that didn't work.Their login on their website also constantly has issues.I have tried multiple times using multiple pcs/browsers and constantly run into the issue where after clicking Login it brings up an infinite rocket animation and never logs in.I have tried clearing the cache but that doesn't help. Sometimes it actually works but the majority of the time it doesn't.At this point I'm tired of the hassle and just want a refund.Mint Mobile
Date: 09/16/2023
Dear *****,We apologize for the challenges you've faced with our customer service and the phone size issue. We sincerely regret any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately to provide further assistance.Best regards,Social Media Support, Mint MobileReview fromDebra R
Date: 09/15/2023
2 starsI signed up for service on 8/9 and was planning on using an esim. Every time I tried to use it it said my phone was locked by my carrier. The carrier kept telling me that my phone was unlocked. I called mint to ask if I could pay extra and get a regular SIM card. I was told that I would have to cancel and reorder and get a regular SIM card. They said that they would refund me. I got an email denying my refund. I called back and was told again that I would be getting a refund. No refund! I called again and was told the same thing. I called again on 9/5 and spoke to ****** and she said she would have them send my refund asap because I have been waiting so long. Ten days later nothing! I told her she could just credit it towards my next bill she said she could not do it that way and not to worry because I would get a refund. Now I get a message from my friend who told me about Mint and he has two credits for $90 EACH for me signing up but I cant even get my $45 refund or credit. If I was not getting my refund I should at least get the $90 for signing myself up! I have never seen such horrible customer service in my life! I gave it two stars because the phone service seems fairly well so far but I have only been using it for ******************************************************************************************************************** with the esim. He seemed to want me to sign up again so he could credit. I just spent over a month trying to get my phone unlocked find my previous carrier calling them daily until I got an agent who knew what to do and I was expecting more from Mint. I was sadly mistaken! I have worked in call centers and this is ridiculous. I know for a fact, all calls are monitored and recorded.Mint Mobile
Date: 09/16/2023
Dear ***** , we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromJoshua S
Date: 09/15/2023
1 starThe chat agents intentionally delay responses because they hate their job. The ***** number is just a voicemail that goes nowhere. Its a completely automated business with no human beings involved, their entire objective is to waste as much of your time as possible.Mint Mobile
Date: 09/16/2023
Dear ******, we apologize for the frustrations and inconveniences you've experienced trying to contact our customer service team. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromjessica y
Date: 09/14/2023
1 starIf you are going to change to a different provider in the future, do not get mint mobile. They will hold your account information hostage and will do everything they possibly can to not give it to you.Mint Mobile
Date: 09/15/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint MobileReview fromGisele R
Date: 09/14/2023
1 starI have service with Mint Mobile, and my experience has been nothing short of a nightmare. I chose this company because they promised a specific amount of data per month in a reasonable price. Unfortunately, they have failed to deliver on their promises, and it's been incredibly frustrating.First and foremost, I've had constant issues with my service and data. I've found myself facing data throttling and limitations regularly. It's incredibly frustrating when you can't use your mobile services as intended due to their lack or signal.To make matters worse, their customer service is the worse. I've paid for data overages that were supposed to be included in my plan. This month I did not receive it whatsoever. This is completely unacceptable.On top of all this, the customer support from ****************** has been utterly unhelpful. I've spent countless hours trying to resolve these issues, only to be met with poor communication and no resolution.All these problems have been a major inconvenience in both my personal and professional life. I chose Mint Mobile based on their marketing, and I expected to receive the services I paid for. Unfortunately, they have failed to meet even the most basic expectations.I strongly advise against choosing Mint Mobile as your mobile service provider. Their inability to honor their service and provide the promised service coverage and data allocation has left me with no choice but to look for better alternatives. It's a frustrating and disappointing experience that I wouldn't wish on anyone.Review fromJohn f
Date: 09/13/2023
1 starSALES TEAM LIES TO YOU TO SIGN YOU UP. CUSTOMER SERVICE NONE EXISTANCE AND THEY DO NOT CARE ABOUT YOU.Mint Mobile
Date: 09/14/2023
Dear ****,We sincerely apologize for the frustrations and inconveniences you have experienced with our Sales Team, as well as any issues you have encountered while attempting to connect with our customer care department. Please know that we are committed to addressing your concerns and providing you with the necessary support. We will be reaching out to you privately to ensure that you receive the assistance you need.Best regards.- ************ Support, Mint Mobile
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