Reviews

Review Details

• Review fromEdward K

  Date: 12/27/2023

  1 star
  The worst customer service I've ever experienced. We've been told the same script by ten different customer service agents promising to fix our problem. "Your issue has been escalated to the back office and your problem will soon be within 48 hours." It's been a month and they still have not processed my refund. I have filed a complaint with the *** and will be contacting Channel ***********************************************

  Mint Mobile

  Date: 12/28/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromShane A

  Date: 12/26/2023

  1 star
  ************* worked okay until I signed a year contract and paid up front for a Year's worth of service. Once I paid for a Year's worth of service my mobile internet connection completely went to c*** Every time I would call mint mobile would tell me I needed a new **** card and they would mail me one out. Nine times of calling 0 **** cards showed up at the house. Once mint mobile has your money no one cares and you mean nothing. For the worst phone service in **************************** sign up for mint mobile for unlimited excuses and problems with zero results or ******************* my money and enjoying the warmth from it burning would have been more useful than giving it to mint mobile.

  Mint Mobile

  Date: 12/27/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with the data, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromHaven K

  Date: 12/24/2023

  1 star
  I have a horrible time with Mint Mobile. I lost my phone and needed to get a new SIM card. I called customer service and paid $9.99 for a new SIM card. It never came. I reached out to customer service, explained the issue, and they asked me to pay $9.99 for a new card. I refused. They stated they would send me to the back office for help. This was on Saturday. On Monday I called back, again trying to get a new SIM card. I also asked to be refunded a month's service. Nothing happened. Out of desperation I stated that I would pay for a new SIM card. They stated they needed five local numbers that I'd called in the past 90 days. I hadn't had a phone for 2 months by then. The numbers didn't go through, I was told to reach out again in four hours. I did so, again I was unable to get a new SIM card. I was told , again, that my complaint was being sent to the back office and that I would get a reply soon. I never did. I cannot be without a phone, I've been forced to switch top ******** I'm being forced to get a new number because I never hear back from Mint. Don't use them.

  Mint Mobile

  Date: 12/25/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting a new SIM card. One of our representatives will get in contact with you by email.

  
  Best regards,
  Mint Mobile
  

  
  

• Review fromWalter M

  Date: 12/23/2023

  1 star
  The worst customer service I've ever experienced. We've been told the same script by ten different customer service agents promising to fix our problem. "Your issue has been escalated to the back office and your problem will soon be resolved." So far, they told us we will receive an email in 2-4 hrs. We did not receive an email. We were told someone will call us in 2-4 hrs with a fix our to problem. No one called us. This same scenario has happened at least ten times in the last six days. All make promises, and, nothing happens. The agents in Asia are all nice people who seem like they are trying to fix the problem. However, the problem is never fixed and there is no one else call. There is not option for a refund. We were scammed.

  Mint Mobile

  Date: 12/24/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
  Best regards,
  Mint Mobile
  
  

• Review fromValerie W

  Date: 12/22/2023

  1 star
  This is the worst company that I have ever dealt with..My husband and I purchased 2 phone's with SIM cards and 6 months phone plan from mint mobile on 12/6/23 We received our phones on 12/9/23 We charged the phones over night and then on 12/10/23 my husband activated one of the phones for himself , it works perfectly. Then hewent to activated the second phone for me...The phone is locked and comes up with ( this phone is locked and can not be used with thus SIM card) We called mint mobile they walked us through steps to try . Reset the phone . Take the sim card out ect, ect.We were told to turn off the phone for 24 hours then turn it on..24 hour same thing .so we call again We start getting hung up on We call and call day after day for hours on the phone getting the run around..Then 8 days in they agree to send a second sim card ..It takes 3 days to get to me..I try it .....Same thing .Phone locked..On 12/19/23 I'm told they will refund my money.. I'll get an email telling me the steps to go through to send back the phone and get a refund..NO EMAIL 12/20/23 I'm told my refund is denied because its been over 7 days since I got the phone... I'm 12 days into having no phone and they're refusing to replace the locked new phone I purchased from them or to return my money .

  Mint Mobile

  Date: 12/23/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the device. One of our representatives will get in contact with you by email.
  Best regards,
  Mint Mobile
  
  

• Review fromDonna E

  Date: 12/22/2023

  4 stars
  Mint Mobile actually contacted me after my two star review and corrected the issues I was having and listened to what I had to say. It was great, I just wish that their customer service team that answered the phone had the same attitude.

• Review fromMichael A

  Date: 12/22/2023

  1 star
  I have been working with customer service for over two hours this week to resolve my service issue. I finally got in touch with a manager who can fix my small issue with being billed for the wrong plan. Their customer service team is located in a phone center in *****, and has minimal training on what they can do, and how to do it.

  Mint Mobile

  Date: 12/23/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
  Best regards,
  Mint Mobile
  
  

• Review fromLilian T

  Date: 12/21/2023

  1 star
  After 2 weeks of daily 1-2 hour calls with Mint support, repeating the same troubleshooting steps time and time again they were unable to activate an e-sim on my iPhone 14. Apple ran a check and confirmed that my phone is fine and that it is a carrier issue. After escalation to their "back-office" they gave up. I asked for a refund since the phone could not be activated and it was denied since it's outside the 7 day refund window. I suggest you stay away from this carrier. I was able to install an e-sim from Visible in less than 5 min which goes to show that it's a carrier issue. Disgrace how they treat their customers.

  Mint Mobile

  Date: 12/22/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromLorrie C

  Date: 12/21/2023

  1 star
  Mint mobile stole my money and never gave me a refund, never gave me credit for time I was unable to use my phone because they could not get a sim card to me for my phone to even work. These people are scamming. They only give you the run around when talking to you. You will not receive any e- mails that they promise and refunds are "not possible" for this company! Beware! They took ****** from me in return for no service and a sim card they will not activate. Never use this phone service!!!!!

  Mint Mobile

  Date: 12/22/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromLisa S

  Date: 12/21/2023

  1 star
  ************************* this company shouts false promises. I have 3lines, You need to be rich to continue with Mint. So much of a false advertising.

  Mint Mobile

  Date: 12/22/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile