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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Kryss A

    Date: 02/21/2024

    I wish there were an option to give them a negative rating, as they are the worst company I've ever dealt with. Their practices are highly deceptive - the website indicated 2-3 days for shipping when placing my order, but the subsequent email stated 3-5 business days. When I called to inquire, both the initial representative and their supervisor confirmed they do not offer 2-3 day shipping, contradicting the online information. Moreover, the supervisor transferred me without informing me, connecting me with another unsuspecting customer, which left us both astonished. Attempting to cancel my order proved to be another ordeal; they stated I wouldn't receive confirmation for ***** hours, and the refund would take an additional **** business days. This experience has left me with no desire to continue dealing with them.

    Mint Mobile

    Date: 02/22/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issues. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Gabriel B

    Date: 02/21/2024

    Terrible service. They recycle/reuse phone numbers, hence is impossible to use WhatsApp since it has been already assigned to a previous user or either numbers are marked as spam by WhatsApp. Also I got several spam calls and SMS. NOT RECOMMENDABLE

    Mint Mobile

    Date: 02/22/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issues. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Andrew B

    Date: 02/20/2024

    I wouldn't order online from them. My phone was never delivered and Mint mobile did not take responsibility for it. ***** denied my claim also. Now I'm going round in circles between them both. It's been 5 months and no resolution. The support isn't helpful either. They message you back with a different person each time and the replies seem auto generated to me. I'd stay away from ordering online as there is no support if things go wrong. Ordered a ****** pixel phone brand new.

    Mint Mobile

    Date: 02/21/2024

    Dear ******, we apologize for the frustrations and inconveniences you've experienced with the phone not being delivered, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -

  • Fatima A

    Date: 02/17/2024

    Absolutely horrible company.I referred 2 people for their service. I was given service credit for 1 person. My plan was up for renewal and I wanted to clear the second credit before renewal.When I contacted them for help, I spoke with 7 different live chat agents and 2 phone calls over 2 days. All the agents refer you back and forth with no help. When I escalated it to the supervisor, ******, she didnt resolve the matter and further referred me to another department and told me to wait another 48 hours for a reply. I told her I wanted to speak to her boss to resolve the issue now please. She said she didnt have a boss as she was a supervisor. I asked her for her full name so I can call the highest department for help and reference who I spoke to without resolving the issue. She lied and said her name is ****. When I confronted her that she said her name is ******, she proceeded to get rude and gaslight me so avoid blame. This company has awful service and I regret referring anyone to them. DONT GET THEIR SERVICE!

    Mint Mobile

    Date: 02/18/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the referral credits. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Spencer C

    Date: 02/17/2024

    I give them 0 stars but the rating requirement is at-least 1 star for this site. I have received poor service. I have been dealing with *********** back and forth regarding my inability to receive any service of any kind at all. Obviously that means Im paying for service I am unavailable use. They representatives trued the same. 3 steps. This Wednesday February 14th **** the company. Told me to find other coverage and told me if i dont the only coverage I could receive with them would be on WiFi only. The multiple towers in my area will no longer be functioning and there were no plans to doc them.Worst company. They have lost me as a customer and of anyone asks I will tell them to find service elsewhere. Mint mobile will not be reliable, professional, or capable of solving solutions of service issues arise.

    Mint Mobile

    Date: 02/18/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with  the services. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • David O

    Date: 02/16/2024

    Phone was stolen and it took 2 days to get them to freeze the account. 3 months later I have a phone that is able to use the Esim. Now they won't let me access the account unless I provide 5 phone numbers I've called in the past 90 days. How can I do that if I haven't used the service in more than 90 days. Locked and flagged my account. No refunds for a 12-month plan. Despicable.

    Mint Mobile

    Date: 02/18/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issues. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Jeff C

    Date: 02/15/2024

    On 1/24/24 I ordered a phone and paid $20 extra for overnight shipping. The phone did not arrive until 5 days later. I never opened the package or used the phone as I needed one immidiately for business. I contacted them to request a refund on1/30/24. They sent me the following confimation. Refund Request MMO_384194. The request was granted so I returned the phone with the label provided. On 2/9/24 they confirmed receipt and the following. "We are reaching out to follow up on your refund request.We've received your package, however, we are still waiting for our warehouse team to confirm everything is fine and eventually issue the refund. As soon as we get an update, we'll let you know." To date I have not received a credit on my credit card.

    Mint Mobile

    Date: 02/16/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the refund. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Jose P

    Date: 02/15/2024

    Mint Mobile has been a huge disappointment. My ordeal began on Feb 8 when my iPhone 11 broke. The next day, I got an iPhone 13 and tried to set up a new eSim with Mint, but it failed. Multiple eSim requests later, none worked. Mint's verification system, requiring me to recall 5 recent call numbers, was impractical due to my broken phone, causing further delays.Despite ****'s suggestions and multiple attempts, including a recommended check with Apple (who confirmed my phone was fine), the eSims continued to fail. Mint then suggested a physical ***, promising it would arrive within 2-3 business days. By Feb 15, the *** hadn't arrived, so I called Mint to confirm that a Physical Sim is on it's way, and it turned out the request for it was never made.Mint's inability to expedite the shipping process or offer a viable solution has left me without a phone for over a week, a situation likely to extend to two. This experience, especially after switching from **** and initially being satisfied, has been a letdown. The affordability of Mint comes at a cost, and I plan to leave Mint as soon as possible.

    Mint Mobile

    Date: 02/16/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with ****. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Marti N

    Date: 02/14/2024

    Terrible servicecannot communicate with anyone, including Mint, due to static and line cutting in and out. Have called 4 times today but unable to communicate with representative..how else to reach them?

    Mint Mobile

    Date: 02/16/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the services. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Niki V

    Date: 02/14/2024

    This is the worst I ordered me a *** card back in January 27th I did not receive the *** card into February 12th and when you call no one knows anything it's sad and it's not rightin they are competent there's no way that you want to be affiliated with this company it's sad and it's wrong and when you try to call to rectify the situation they just passed you around I don't know how ************************* would be affiliated with something so horrible the company actually is T-Mobile they're horrible I would not suggest anyone to use this company they stressed me out so bad I got a headache my stomach started hurting it's just not good. No one knows anything and you're calling these foreign countries and they don't speak English well at all and they don't understand you it's ridiculous something needs to be done about this.

    Mint Mobile

    Date: 02/16/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issues. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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