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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Judy R

    Date: 04/25/2024

    Have terrible service area. I am 72 year old woman that drives many miles. I will be alone and having poor/no service is dangerous. I called Mint several times for help and nothing. I finally transferred to a different carrier. I had paid for a years service and have 8 months left. Mint refused to refund my balance citing money would only be refunded within 7 days of service renewal. I cant be without service area even in my certain areas of inside city limits in my own town. Certainly not 8 more months.

    Mint Mobile

    Date: 04/26/2024

    Hello
    We understand the importance of reliable service, especially for someone like you who travels extensively. We apologize for any inconvenience caused by the service issues you experienced. We will reach out to you privately to discuss your concerns further and see how we can assist you.
    Social Media Support, Mint Mobile

  • Kathi E

    Date: 04/23/2024

    My uncle paid for 1 year unlimited service. He died 3 months later. I have never gotten such a run around from a company for a refund for the unused service. They phone was disconnected about *************************************************************************** Feb. The phone was turned off under the premise that a refund would happen 7-10 days later. Either turn the phone back on or refund the money, you can't have it both ways. What a sham company. No wonder your not backed by the BBB.

    Mint Mobile

    Date: 04/25/2024

    We apologize for any inconvenience you've experienced. Please expect a private message we'll send you requesting your account details so we can assist you further.


    Thank you for reaching out.
    Best regards, Mint Mobile Support

  • Robert S

    Date: 04/21/2024

    UNSATISFIED about given ***** dolars received no services,not given money back for no services not right for taken your money not using their services beware use another mobile services use strong arm selling way.Formal customer

    Mint Mobile

    Date: 04/22/2024

    We apologize for any inconvenience you've experienced. Please expect a private message we'll send you requesting your account details so we can assist you further.


    Thank you for reaching out.
    Best regards,Mint Mobile Support

  • Erik H

    Date: 04/12/2024

    Ditto X 1000 ******************'s not funny Mint. Everything is a joke with you jerks. Not funny when you have a spouse at home that you are losing a little every day. She panics when she can't talk to me as I go for medicine or groceries. Hopeless customer service. ****

    Mint Mobile

    Date: 04/13/2024

    We're sorry to hear about the challenges you've faced. Please send us a private message with more details so we can assist you promptly.
    Thank you for your understanding.


    Best regards,Mint Mobile Support

    Mint Mobile

    Date: 04/13/2024

    We're sorry to hear about the challenges you've faced. Please send us a private message with more details so we can assist you promptly.
    Thank you for your understanding.


    Best regards,Mint Mobile Support

    Mint Mobile

    Date: 04/13/2024

    We are sorry to hear about the challenges you have faced. Wait for an email from us. We are reaching out to work more closely with you to find a solution.

    Thanks for your understanding.

    Sincerely,
    Mint Mobile Stand

  • Robin P

    Date: 04/12/2024

    Mint Mobile is stating that they did not lock my phone but yet on my iPhone it states that ultra mint mobile is my carrier . My phone is locked and they will not help me with this issue. I ended up buying a new phone because I own a business and rely on my iPhone for service.

    Mint Mobile

    Date: 04/12/2024

    Dear *****,
    We apologize for any inconvenience you've experienced. Please check your email as we'll be reaching out to assist you further.
    Thank you for bringing this to our attention.


    Sincerely,Mint Mobile Support

  • Drew B

    Date: 04/11/2024

    I have just had the single worst customer service experience of my life.My family's 3 phone lines were set to auto-renew today for 3 months at $30 per month per line. Only one $90 renewal was processed and the other two lines were disconnected. I contacted customer service via the website and was told they could take care of the renewal of the other two lines for me. My wife's phone came on almost immediately, but I was charged $480 for those two lines!When I contacted customer service again, I spent almost 3 hours with them in all, trying to explain what had happened, but they kept saying things that weren't true (that I had authorized a 12-month renewal, for example) and told me the only option I had to get a partial refund for the $480 in unauthorized charges would be to temporarily suspend the accounts for up to 7 days.I explicitly asked them not to disconnect my phones, but I don't trust them. They continue to insist that no actions would be taken without my consent... and therefore I must have consented to the $480, which I most certainly did not. I can't trust them to keep to their word of keeping the phone lines active and therefore I need to find another phone company tomorrow.

    Mint Mobile

    Date: 04/12/2024

    Dear ****,
    We're sorry to hear about your experience. Please check your private messages as we'll reach out to you via email to assist you further.
    Thank you for bringing this to our attention.


    Best regards,Mint Mobile Support

  • Shay L

    Date: 04/11/2024

    Absolutely the worst customer service!!!! You can't get a hold of anyone. Tried 20 times to get the foxbot to get me a live agent but no luck. **************** phone number won't get you an agent. There should be laws against not being able to reach customer service. I'm going back to my previous carrier when my plan is up. Also, I have tried many times to get through not just this one time.

    Mint Mobile

    Date: 04/12/2024

    We apologize for the difficulty you've experienced in reaching our customer service team. Please check your private messages as we'll reach out to address your concerns promptly.


    Thank you for your patience.
    Best regards,

  • Sherma L

    Date: 04/02/2024

    This so called company has THE WORST CUSTOMER SERVICE AND BUSINESS PRACTICES I have ever encountered.This nightmare with them started at the end of February and I have yet to get our refund of over $600.00 they owe us.This started when we purchased 1 new phone from them, 2 plans (paid in full for a year) and an extra $15.00 for "expert customer service help for seniors"!The phone they sent they could never get to work. After speaking with 16 different people, a plethora of being sent to many departments, spending endless hours on the phone, being hung up on 3 times as well as a customer service person say "Aw F**** " to me I requested a REFUND!!!!!They sent me to someone in the "back office" who gave me my customer number as well as my transfer pin. I forwarded that information on to our new carrier and guess what??? They sent me an email stating MM told them it was the wrong customer number and pin. I called MM again, the person said I would get a return phone call in an hour and I never EVER got a call back and this is 3 days later!!It has been since MArch 14th that MM said I would get our $600.00 plus refund. We have received NOTHING!!!! We are hoping the Better Business Bureau will help us recoup our money.To say this has been stressful is an understatement. We are a retired couple, one with a terminal illness and our goal was to save a little more money in our fixed budget. Horrible customer service (It should be called "run around service" and horrible business practices as well.)THIS HAS BEEN A NIGHTMARE AND CONTINUES TO BE SO UNTIL WE RECEIVE OUR REFUND IN FULL! Buyer beware is an understatement!!!

    Mint Mobile

    Date: 04/04/2024

    Dear *************************,
    We deeply apologize for the challenges you've faced with the issues with your phone, plans, and customer service experience.
    We will be reaching out to you privately via email to address your refund and resolve this matter as swiftly as possible.


    Thank you for bringing this to our attention.
    Sincerely,Mint Mobile Support

  • Faith M

    Date: 04/02/2024

    The unlimited plan was deceiving, I was under the impression that unlimited also meant unlimited hotspot as well.

    Mint Mobile

    Date: 04/04/2024

    Dear Faith,
    We apologize for any confusion regarding our unlimited plan and its hotspot feature. We understand the importance of clear communication and will take your feedback into account for future improvements. For further assistance with your plan details, we'll reach out to you privately via email.


    Thank you for bringing this to our attention.
    Sincerely,Mint Mobile Support

  • Ash G

    Date: 04/01/2024

    I'm very disappointed in my experience with Mint. I bought the unlimited data plan, believing I would be receiving 100gb of usable data. However, I can only really use 40gb. The remaining 60gb are throttled so bad that I cannot even search on ****** or open any of my apps. I don't like that Mint is not upfront about what you're really paying for. I do not recommend this service.

    Mint Mobile

    Date: 04/02/2024

    Hello! Thank you for contacting Mint Mobile.We apologize for the inconvenience you have experienced. One of our representatives will get in contact with you by email.
    Best regards,


    Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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