Reviews

Review Details

• Review fromErica M

  Date: 11/28/2023

  1 star
  I started with Kareo in 2019 and had minimal issues but once Tebra took over everything went downhill. In the last several months. The system keeps going down, my billing address keep disappearing, my claims are going to the wrong EDI numbers, and my rejections and denials have doubled, appointments disappear, and the prescribing stopped working! The system is sending ******** patients bills!! Its been horrible.I realized I have no contract with Tebra; yet they wont give me my data. My damages in three months is over six hundred thousand dollars.Please do not sign up with this company! The system is pretty, but pretty is all you get.

• Review fromSilvana H

  Date: 11/27/2023

  1 star
  Absolutely garbage of a website company!!!! GARBAGE!!! Stay away from Patientpop/Tebra and anything that they represent: bunch of garbage!!! Believe me, you will save yourself the hassle and headaches because of their lack of professionalism, they simply DON'T CARE about you as a client. They have ZERO customer service. We have SEO and website management under PatientPop (which is now Tebra) and they're the WORST at making very simple changes on a simple website. They kept messing up our requests, they are not detailed-oriented, and after numerous back and forth emails, it literally takes them a WHOLE MONTH and A HALF to make simple changes. Who's got time for such NON-SENSE???!!! And this has not happened once or twice, it has happened at least 7 times in a row!!! We are so fed up with their lack of care, we are glad we'll be ending services with them soon. Tell me Tebra, what's the point of paying you thousands of dollar$$$ when your techs cannot even spell, put the correct information and picture on website. Our website is supposed to look professional, but you do the opposite of what you're being paid for. My 10 year old son would do a better job at doing a website than any of your techs would. SIMPLY HORRIBLE SERVICES!!! HORRIBLE. And your website is so basic and nothing that would wow our customers. You offer so little for so much money. You are thieves!!! You all will go bankrupt before you know it because you all steal small business' money and cannot even deliver a decent service to the hard working and tax-paying entrepreneurs like our small company!!! WORST company we have ever dealt with!!!

• Review fromLeNae G

  Date: 10/31/2023

  1 star
  Liars and scammers. These people sell you one thing, lie about having no long-term contracts, and forget about getting any service - that department is non-existent. Wix is less expensive and a far superior product. Don't get scammed like I did.

• Review fromYudit A

  Date: 10/18/2023

  1 star
  HORRIBLE. Kareo was great, Tebra destroyed it. I am very disappointed.

• Review fromKate S

  Date: 09/27/2023

  1 star
  They make a poorly performing product with no efforts to improve it despite being made aware of the issues. My small business depends on it. I have not received any responses to or feedback from concerns I have voiced with them. I did, however, receive sales calls, so clearly they know how to get ahold of me.

• Review fromTimothy B

  Date: 09/25/2023

  1 star
  Kareo EHR was marginal at best, but now that Tebra has taken over, it s HORRIBLE. Patient notes are disappearing, system messages are disappearing, the the system goes down so often, we are on the verge on having to go back to paper charts as a backup. We in the process of switching to another EHR company, and that can't happen fast enough for me! Their customer "service" is ridiculous. The people who take calls are absolutely clueless, and they just say they're "working on the problem." Save yourself a permanent migraine and use ANY other EHR than Kareo/Tebra!

• Review fromSoumaya B

  Date: 09/19/2023

  1 star
  Beware of this FRAUDULENT and UNETHICAL company. I am a physician who attempted to use Tebra for my telehealth company. Their completely untrained sales people and customer service people guaranteed me a list of services that they in fact did not offer. I have emails and recorded phone calls that prove this. I attempted to cancel their services but they wanted a little less than 4k for this, even accusing me of trying to get out of paying my bill. Except for the one rude customer service rep, all were pleasant. Their pleasant tones make you believe in their professionalism. I called my bank and CHASE bank deemed them to be fraudulent and blocked their access to my account, even refunding me every *****. I filed an official complaint and finally someone called me back and did me a "favor" by reducing my "early termination fee" from **** dollars to **** dollars, threatening to send me to collections. I also have an invoice that details that no services were rendered and I was only charged a termination fee. I have never seen a single patient with Tebra. Not one. I paid them their money as I did not want to waste anymore time with these thieves but reading these complaints and reviews, I believe I should get a lawyer on the case. In addition, most of their complaints echo mine. They claim they wish to fix this by simply increasing the print on their contracts. Please do not work with them. They either need to be sued or enough complaints have to be written to shut them down. I will post an update on my complaint as well.

• Review fromGary V

  Date: 09/18/2023

  1 star
  They keep charging us for services they are not providing. They refund only after hours on the phone and say that it wont happen again and then the same thing happens the next month, they are double charging for the service we have , terrible customer support terrible service.

• Review fromRobin g

  Date: 09/07/2023

  1 star
  As with others I am having a terrible experience with Tebra. Only been on their system since March of 2023 and have nothing but problems with training, and their invoicing. They have untrained customer service. In spite of the reps trying they just do not have the answers that can help. You can spend 30 minutes on hold just to get to someone and then another 30 minutes waiting for them to get someone to give them the answers. Trying to get invoices corrected just is impossible. When the accounting department cannot help they send you to customer service. Then they cannot help and tell you to contact your account manager. Then you have to schedule a session with them instead of being able to call them directly. There is no personalized help it is all through email or setting a scheduled online meeting that can take a week to schedule. Training is mostly online through their website. Once again you have to schedule a session. I have yet to find an upper management person who can assist me. When you have to call with a problem or need help posting payments or correcting anything the hold time will be 30 + minutes for billing companies to get to customer service. Then with any luck they may be able to help. IF not, they set up a case and you wait for someone to contact you via email. I hope when my contract is over I can switch to another company if issued are not resolved soon.My hope for Tebra is they take this and other information/complaints and try to make things easier for everyone including the customer service ************* training would be a start.

• Review fromJeremy W

  Date: 09/05/2023

  2 stars
  I was not aware PatientPop owns your website platform forever and there is a lengthy process to transfer to another provider. Company was unwilling to work with me on terminating my contract early once I discovered this. Some of my physician colleagues are also unhappy with the service.