Reviews

Review Details

• Review fromJane A

  Date: 04/18/2025

  1 star

  Jane A

  Date: 04/18/2025

  Poor customer care support ******* services does not include instruction with results in changing the customers ability to use the services Poor attitude of support services Lack of communication after complaints Threatening responses
  

  Tebra

  Date: 04/23/2025

  Thank you so much for taking the time to speak with our representative and share your experience with our customer service team at **********************. We truly appreciate your honest feedbackit plays a key role in helping us grow and improve.Were genuinely sorry for the challenges you faced, but were excited for the opportunity to turn things around and make the rest of your experience a great one. Thank you for sharing your story with us.

• Review fromMurray O

  Date: 03/30/2025

  1 star

  Murray O

  Date: 03/30/2025

  Our practice has been a client of Tebra (previously Patientpop ) since 2019. We were initially happy with the service when the company was much smaller and more focused on the individual clients. Unfortunately, as the company has grown and ultimately merged with Kareo and renamed Tebra, customer support and our satisfaction with it, has steadily declined. We currently use their services for our website, scheduling and on-line reputation management through their surveys. Most recently, we had a terrible incident with Tebra and our reputation management. They carelessly sent another practices patients (147 in total) our patient survey. As expected, these patients were not happy to receive another practices survey and several responded negatively, with one patient responding extremely aggressively and ultimately began threatening our practice if we did not stop sending the surveys. We notified Tebras implementation team immediately of their error, asking them to rectify the situation and stop sending our surveys to this other practices patients. We even shared the hostile messages that were received. The implementation team NEVER acknowledged or responded to our emails. Sharing or co-mingling patient information with another unaffiliated practice is not only extremely negligent, it also risks violating existing ***** regulations and the Associate agreement they signed with us. Their complete lack of concern over any of these factors is both alarming and worrisome. The only people that we were able to contact on the phone were from their support line. These folks are completely removed from the company and are unable to adequately resolve or address any issues. Needless to say, we regret having continued our relationship with them over the years and would encourage any potential customers to think long and hard before moving forward with this company.
  

  Tebra

  Date: 04/16/2025

  Thank you for taking the time to share your feedback and concerns with us. We deeply regret hearing about your recent experience and sincerely apologize for the frustrations caused by this incident. Your practice and the trust you place in Tebra means a great deal to us, and we take situations like this very seriously.

  We want to emphasize that data security and privacy are core commitments at Tebra. We have taken immediate steps to investigate what occurred and a member of our team is actively working with you to further address your concerns and work toward resolving this matter to your satisfaction. We are fully committed to ensuring your questions are answered, and any lingering issues are handled with care.

  At Tebra, maintaining strong, trusted relationships with our clients is paramount. We deeply regret that our service did not meet your expectations this time, but we appreciate your feedback as it helps us improv

• Review fromMyckel H

  Date: 03/27/2025

  1 star

  Myckel H

  Date: 03/27/2025

  Deceptive Sales *************** par *HR System Tebra is an *HR in name only - For every missing function, the solution is always to "do it offline." The * in *lectronic Health Record is practically nonexistent in this system.Before signing with Tebra, we did our due diligence, asking about essential functionalities for a gynecology practice. At every step, we were assured that the system met our needs. They emphasized their "No Lock-************to-month subscription plan to convince us to proceed, promising that a trainer would demo our detailed requests. After signing, what ended up being a 1 year contract, we scheduled multiple training calls with multiple trainers, and during every call we were told Tebra did not have the functionality to meet our needs and all the work around were offline and not compliant ACOG. Deceptive Sales Practice Once trained, we discovered that key promised functionalities simply dont exist and you cant cancel your contract. Lack of Support We spent two months trying to get help, only to be told to "do it offline." When we pointed out non compliance with ACOG recommendations for cancer screening maintenance, we were met with silence. When we asked for help or tried to escalate, we were told the person we had been working with had been fired and nobody responded to our concerns. We sent multiple emails asking for support and clarification with no response. Aggressive Collections, No Accountability Since we couldnt use the software and received no support or response, we finally stopped payments. Within two days, Tebra aggressively pursued collections. Yet, when we asked for a specialist to confirm whether the promised features existed, they refused. When we requested recordings of our sales & training calls, they also refused. We were never able to utilize this *HR in our practice. It was a waste of time and money. Now, were in collectionsfor a software that fails to meet basic healthcare industry standards.
  

  Tebra

  Date: 04/08/2025

  We have confirmed that while Tebra's software is compatible with ACOG guidelines, we have reviewed your specific complaints and can see there are features that are still being developed here that would make your requests more convenient for you. We are sorry that Tebra was not a good fit for you. We have also reviewed your initial sales call. The representative mentioned the monthly pricing, but we could not find any reference to "month-to-month" or "no-lock-in" pricing. We also noticed that the representative did not mention your contract's term, and this feedback has been passed on to the representative to prevent confusion in the future. However, we clearly see the contract term outlined on page 1 of the signed agreement. We are happy to provide a copy of this call if you would like to review it.We appreciate being able to reach out to you directly to better understand your concerns and collaborate on a solution that satisfies both parties. We strive for excellence in customer service here at **********************, and your feedback is crucial for our improvement. Please let us know if there is anything else you need from us.

• Review fromJeffrey D

  Date: 03/14/2025

  1 star

  Jeffrey D

  Date: 03/14/2025

  The sales person lied to us about the platforms capabilities, and 60 days after implementation started we realized it would be a problem. We requested they cancel the contract, and we offered to allow them to keep the money we had paid in so far, but that wasn't good enough.They insisted we pay the entire contract in order to cancel We negotiated paying half; however, they would not respond to my emails for several weeks while I was trying to determine how we could pay them and resolve the contract. The next thing I know, I get a call from a collection agency. After going through the ENTIRE story again and providing all of the email evidence, the collection agency accepted the payment amount that had been previously negotiated, and we thought that was the end of ********** we received a notice from Tebra that they charged us again for another monthly amount. We don't even have access to the system, they sold the debt to a collection agency, and now they are trying to bill us again? I have spoke with other practices that have had horrific experiences with Tebra also, and based on the complaints here - I see that we are not alone.
  

  Tebra

  Date: 03/17/2025

  We regret any misunderstanding regarding the platform's capabilities and the confusion that arose during the cancellation of your account. We also apologize for any confusion related to the recent receipt you received. We are pleased to hear that you were able to speak with a supervisor from our Accounting Team, who clarified that the receipt was confirmation of the payment processed through our collections agency, rather than an additional charge to your account. Should you require any further assistance, please dont hesitate to reach out. We are happy to help.

• Review fromStephanie D

  Date: 02/18/2025

  5 stars
  Very helpful, explained all the benefits of their service for my practice. I feel confident that this will help bring patients to my practice!

• Review fromKenyatta B

  Date: 02/14/2025

  1 star

  Kenyatta B

  Date: 02/14/2025

  I signed a contract with Tebra on New Year's Eve 2024 with *** *****. On January 2, 2025, I reached out to *** explaining that after reading several negative reviews, I no longer wanted to move forward with Tebra. I sent *** an email specifically asking to cancel my subscription. At the time, Tebra was still an option, I just wanted some additional time to do some more research. I explained to ***, that I would use him as my sales manager if I decided to move forward with Tebra again. On January 3, 2025, *** replied to my email advising that he created a cancel case for me. From that moment on, I have been given the runaround. I have been unable to cancel my subscription. Today I received an email threatening to turn my account over to collections. I believe Tebra is engaging in predatory sales practices. Why would a reputable company want to practice "gotcha" sales tactics? I have sent follow up emails to ***** ***** and customercare@tebra - no response.
  

  Tebra

  Date: 02/21/2025

  We sincerely apologize for the delay in processing the cancellation of your account. We are pleased to know that one of our representatives has been able to reach out and assist you with your request. Your feedback is extremely valuable to us, and it helps guide our ongoing efforts to enhance our customer service. Should you need any further assistance in the future, please do not hesitate to contact us.

• Review fromJenni S

  Date: 11/19/2024

  1 star

  Jenni S

  Date: 11/19/2024

  Unable to resolve the overcharged amounts to my account & automatically resolved w/o any contact from customer service. I expect so much more from Tebra!!
  

  Tebra

  Date: 12/09/2024

  Thank you for sharing your feedback. We are sorry for the delay in receiving your credit. We are glad to see that one of our agents was able to contact you and assist with processing this credit. We strive to provide a seamless customer experience from start to finish and regret that we fell short in this instance. Your input is valuable and we will take that into consideration as we plan future enhancements.

• Review fromZiead H

  Date: 11/08/2024

  5 stars
  It is a great company, and we are happy with their services. They are quick to respond, they know their business and easy to work with.

• Review fromMarva L

  Date: 10/16/2024

  1 star

  Marva L

  Date: 10/16/2024

  I started with Kareo in 2018 and continued to pay even though my practice doesnt justify the cost. I contacted the company and spoke with ***** to negotiate a more reasonable fee for 5 patients! She pretended to helpful but was dishonest about what she could/would do, then ghosted me, refused to return my calls or answer when I called her. My card was stolen, so I used my credit card one month. I was CLEAR and told them not to use my card, that i wanted to speak with *****, first. I paid the month my card was stolen and called repeatedly but ***** ignored my calls and the co. refuses to negotiate a reasonable fee. On 10/11, they FRAUDULENTLY charged my Amex card $350. This company is dishonest and unethical. Nearly 80 complaints in 12 months is a HUGE red flag.
  

  Tebra

  Date: 11/22/2024

  We are very sorry to hear about your experience with Tebra. Our records show that a member of our team has been able to contact you to ensure that you are receiving the lowest price available for your needs. They have also been able to assist in updating your payment method on file. We are consistently working to improve our communication, and are sorry that we fell short in this case.

• Review fromConner R

  Date: 09/24/2024

  5 stars
  Great company to work with, quick response and great customer success managers! (Especially ***)