Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDis formally disputing a $2,609.08 balance assessed by Tebra, including early termination-related charges. Requesting that Tebra reconsider the effective date of the read-only option and allow it to begin retroactively in July or August 2026, when the practice was directly affected by my temporary medical disability. Certified mail to CEO and REMOVEDto legal deparmtent was sent with picuture of motor vheicle accident. On July 7, 2026, I was involved in a serious motor vehicle accident. I am in in current status of temporary disablity after being hospitalized and treated in the REMOVEDUnit (ICU) after sustaining a traumatic brain injury. 10 dyas later re-admitted for left temporal hemorrhage. I returned to the hospital subsequently underwent surgery for right hand ligament tears at the end of July and Mid august removal of screws. As the sole provider, temporary medical disability affected operation of the practice. Tebra was notified of the accident, hospitalization, ICU admission, injuries, temporary disability, and inability to work in July.1st Tebra was contacted a gentlemen in 2nd week of July 2026 reported all medical findings and the $50 read-only option was not offered. offered an extension only july 31 2026 I spoke to a 2nd represetnative REMOVEDshe mentioned she would explain to account specialist for pament arrangement. She emailed offering an arrangement $260 to be paid for July and August, with the read-only option to begin September approximately 2 months after the motor vehicle accident that resulted ICU hospitalization and traumatic brain injury. Resolution is an executive-level review and fair adjustment or removal of the $2,609.08 early termination charges. Consider severity, timing of the medical emergency, MVA accident, ICU hospitalization, temporary disability. Written confirmation is requested that the matter is resolved without legal matters and adverse collections

  

  Business Response

  Date: 09/09/2026

  Tebra has been in direct contact with the customer regarding their account. We deeply appreciate the customer bringing their situation to our attention and allowing us the opportunity to review their account history. 

  We fully understand the challenging circumstances the customer experienced and have worked closely with them to reach a mutually agreeable resolution. We are currently finalizing updates to adjust the account status and balance accordingly. We appreciate the customers continued partnership and wish them all the best as they move forward.

  Customer Answer

  Date: 09/09/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:08/15/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complaint against Tebra is for deceptive sales practices, misleading pricing, and failure to disclose critical fee structures prior to signing our contract. Few months ago, I switched my medical billing to Tebra. During the sales process, I explicitly informed the sales representative that I intended to migrate a high volume of outstanding past claims. The salesperson assured me this would be easy and offered an "unlimited claims" account for a flat, set rate of $400 per month. Based on these explicit verbal representations, I signed the service agreement. However, once I processed the outstanding past claims, the company informed me that my "unlimited" account actually caps at 500 claims per month. Because I exceeded this limit during the data migration, they automatically and permanently are upgrading me to a more expensive tier. I explained to our account manager that the high volume was a temporary REMOVEDcaused by the onboarding migration. I confirmed that moving forward, our ongoing monthly volume will remain well below the 500-claim threshold. The account manager refused to assist, stating that the 500-claim restriction and automatic upgrade policy are buried in the written contract. This rule was completely concealed by the sales team during our initial inquiries. Had the salesperson honestly disclosed that "unlimited" meant a strict 500-claim limit, or that exceeding it once would trigger a permanent fee increase, I never would have signed up. The company used a classic "bait-and-switch" tacticluring me in with promised flat-rate pricing while knowing my specific intent to process a large volume of backlog claims, only to penalize me for doing exactly what we discussed. Hiding these hidden triggers in a lengthy contract while verbally promising the opposite is dishonest, unethical, and a deceptive business practice. Do not trust the sweet promises of their sales team, and read the contract carefully. Very dishonest business practice. Beware!!!

  

  Business Response

  Date: 08/25/2026

  Thank you for informing us of this customer's complaint. We take concerns regarding sales transparency and account billing very seriously.
  
  We are in direct contact with the customer to schedule a phone call to discuss onboarding specifics, review the contract terms, and work toward a resolution. We have not yet been able to align on a time to meet, but we will continue our outreach to get this conversation scheduled as soon as possible.
  
  We remain committed to addressing their concerns directly and resolving this matter.

• Initial Complaint

  Date:07/10/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN EMAILING AND CALLING FOR MONTHS TO CHANGE MY ACCOUNT. FINALLY GOT THROUGH TO SOMEONE LAST MONTH AND MY ACCOUNT WAS SUPPOSED TO BE CANCELLED EFFECTIVE JUNE 30, AND I WAS ALSO CREDITED FOR THE LAST TWO MONTHS DUE TO INCONVENIENCE. I JUST RECIEVED AN INVOICE AND WAS CHARGED FOR JULY WHEN MY ACCOUNT IS ALREADY CANCELLED.ABSOLUTELY HORRENDUS CUSTOMER SERVICE.

  

  Business Response

  Date: 07/10/2026

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and any inconvenience experienced during the account closure process.

  Upon review, we identified an administrative oversight that caused an invoice to generate after the cancellation request. We have since corrected this error, applied the necessary adjustments to bring the account balance to zero, and ensured the account is fully closed. Additionally, we have followed up with the customer directly via email to provide the specific details regarding their cancellation and the status of the pending charge.

  We appreciate the customer's patience while we resolved this matter, and we remain available to assist them directly with any further questions.

• Initial Complaint

  Date:07/03/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Tebra for services to support my medical practice, including website, online presence, and reputation management services. Unfortunately, I have experienced repeated issues with implementation, communication, and the services provided.During onboarding, there were significant problems, including my website being launched without my final approval. Since then, I have continued to experience difficulty getting timely support and resolution of concerns.A major reason I purchased Tebras services was for reputation management and improving my practices online presence. The review request system provided has not produced the expected results, and I later learned that text-based review requests may be available despite previously being told this was not an option for my practice. This was concerning because text-based requests are a much more effective method for obtaining patient reviews.I escalated these concerns to Tebra and was told someone would reach out to help resolve the issue, but I have not received any follow-up. I have made a good faith effort to allow Tebra the opportunity to address these problems, but the lack of response has continued.I am requesting that Tebra provide a prompt resolution, including activation of the appropriate reputation management features that were represented to me, direct management support to resolve these ongoing issues, and appropriate compensation/credit or cancellation options for services that have not been delivered as expected.

  

  Business Response

  Date: 07/16/2026

  Thank you for bringing this matter to our attention. We have received the customer's complaint and have been in direct communication with them to discuss their concerns in detail. We are actively working together with the customer toward a mutually agreeable resolution. We will continue to communicate with them directly to ensure all outstanding items are addressed.

• Initial Complaint

  Date:07/01/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tebra is an EHR charting system for healthcare providers. Our company's name is REMOVEDand we are tiny company of 2. We have been trying to cancel their service since April 2026. We called and spoke to few customer service agents. We were always told that we have a case number created and a representative from Loyalty Team will contact us. We have received only 1 email in response from REMOVEDC from the Loyalty Team on 04/30/2026 stating she would like to go over our situation and look for possible solution. We immediately emailed back providing with direct phone number to contact us. She never emailed back to acknowledge receipt of our response nor call REMOVEDfollow up 05/06/2026 - spoke to REMOVEDtold have to wait for Loyalty member to contact us back which may take up to 1-3 weeks. Once again never contacted by REMOVED. Next follow up 05/26/2026 - spoke to REMOVED, attempted contacting Loyalty member during the call but was "unsuccessful". He created an additional case to original case labeled "high priority" which meant faster response. Our "high priority" case number is REMOVED. Assured response in 1-2 days. Again, no response. Requested stop payment through REMOVEDReceived pending trans to Tebra on 06/01 and payment went through 06/10 despite stop payment. Requested new credit card and refund for 3 months.Been getting daily emails from Tebra billing with late payment invoices after requesting REMOVEDrefund.4 names attached to the most recent invoice: REMOVED, REMOVED, REMOVED, REMOVED. Emailed each one to inform of the issue - response from REMOVEDonly informing of 10 days to pay before being turned to collection. This company does not practice honest business. Only asking for past 3 payments dismissal and cancellation. They are fast to threaten with collection and hide behind their customer service agents.Your attention to this issue will be greatly appreciated.

  

  Business Response

  Date: 07/13/2026

  We sincerely apologize for the communication delays and frustration the customer experienced while trying to contact us. We have since reached out to them directly to address their concerns, and we are pleased to have found a mutually beneficial resolution to close their account. We appreciate their patience throughout this process and consider this matter fully resolved.

  Customer Answer

  Date: 07/14/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:06/04/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Tebra's sales practices, lack of transparency, and onboarding process, which have negatively impacted the launch of our healthcare practice.During the sales process, Tebra represented the platform as something we could "try out." Based on those representations, we entered into an agreement believing we would have an opportunity to determine whether the platform met our needs. What was not clearly disclosed was that signing the agreement would commit us to a full-year contract regardless of our experience with the product. Had this been clearly communicated, we would not have signed the agreement. After signing, we completed Tebra University training but continued to struggle with platform navigation. Many operational questions were not addressed in the training materials. We repeatedly requested information regarding onboarding requirements and REMOVEDbilling. We were told this information could only be provided during an onboarding meeting, yet scheduling those meetings proved difficult. More than two months after our initial demo, we finally completed an onboarding call and learned that additional enrollment requirements would delay our ability to REMOVEDand REMOVEDby approximately 35 days. This critical information could have been provided at the outset. We have also received invoices that do not appear to align with the pricing discussed during the sales process, raising concerns regarding billing transparency. The lack of disclosure, poor communication, onboarding delays, and billing concerns have created significant financial and operational hardship for our startup practice. As a resolution, we are requesting release from the contract without penalty. We believe we entered into this agreement based on representations that did not accurately reflect the onboarding process, billing requirements, and contractual obligations. Had these facts been fully disclosed, we would not have signed the agreement.

  

  Business Response

  Date: 06/18/2026

  Thank you for the opportunity to respond to this complaint. We take all feedback seriously and appreciate the chance to clarify our onboarding, contract, and billing processes.

  Contract and Trial Policy: Tebra does not offer trial periods. A review of the sales calls and documentation confirms no misrepresentation of the 12-month commitment, which is also explicitly outlined on pages 1 and 2 of the signed agreement. We always encourage clients to thoroughly review and understand contracts prior to signing.

  Onboarding and Credentialing: With each of our new customers, we attempt to begin onboarding immediately. Our records show our team made numerous proactive outreach attempts, but scheduling difficulties and delayed responses from the client postponed the kickoff meeting and subsequent enrollment timeline. 

  Billing Transparencies: The initial invoices correctly reflected the two providers originally contracted. The subsequent billing increase was the direct result of a third provider being added to the platform at the client's request, which adjusted the monthly subscription rate per the signed agreement.

  Current Status: While the contract and sales process were executed accurately, we want to assist our customers as much as we can. Our team has contacted the client directly, and we are currently negotiating a mutually agreeable early termination fee to release them from the contract. We remain committed to finalizing this resolution.

• Initial Complaint

  Date:05/20/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are unable to submit claims through Tebra for 1.5 months, significantly impacting billing operations. A support ticket opened on 03/31/2026 regarding claim rejection issues, and despite multiple follow-ups, cases, and added notes, we have not received a proper resolution, meaningful update, or committed timeline.We are repeatedly instructed to submit multiple EDI requests even though the REMOVEDwere already approved in December 2025 via EDISS and Trizetto. Despite resubmitting through REMOVEDin April 2026, we are now being redirected with new payer IDs and asked to submit additional EDI request. This cycle has continued for over 1.5 months across multiple cases without resolution.We also have an open case (REMOVED) regarding not transmitting claims and we are being prevented from canceling the subscription unless we pay an early termination fee equivalent to approximately six months of service. This case has been open for 15 days with only one response asking if we agree to the fee. After responding with facts, there has been no further update despite repeated follow-ups.Customer support advised that while they cannot directly connect us to loyalty team, they would respond, but we have been waiting over two weeks without any update or timeline. and we must wait indefinitely.This ongoing issue prevents us from performing essential billing functions while we continue to be billed for a service that is not functioning.We believe this is unfair as:* REMOVED(claims submission) has failed for 1.5+ months * Repeated delays and lack of meaningful support resolution * No clear timeline or accountability provided * Invoicing continues despite service failure * Early termination fee enforced despite unresolved service issues Desired Resolution:1. Immediate restoration of claims transmission with clear timeline, OR 2. Immediate cancellation without early termination fee, OR 3. Service credits/refund for period of service failure

  

  Business Response

  Date: 06/02/2026

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and communication delays the customer experienced regarding their claims and contract. We have since contacted the customer directly to resolve these issues:

  Our team reviewed the rejected claims and determined the issue is due to the use of an incorrect Payer ID. We are actively working with the customer to correct this and restore the successful transmission of claims. 

  If the customer still wishes to cancel their subscription after we address the Payer ID issue, we are ready to negotiate the early termination fee. 

  We remain fully committed to supporting this customer and ensuring a swift, satisfactory resolution, whether they choose to continue services or proceed with cancellation.

  Customer Answer

  Date: 06/02/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Prabodha Ranmuthuge
  
   
  

• Initial Complaint

  Date:05/14/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding ongoing technical and customer service issues with REMOVEDthat have significantly impacted our medical practice.For over two years, we have experienced recurring e-prescribing issues. Each time we contact Tebra, we are directed to another company, Doctors First. However, Doctors First repeatedly states that the issue is with Tebras system. When we relay this back to Tebra, the issue is not properly investigated or resolved.Additionally, approximately 34 weeks ago, a Tebra system update caused a billing glitch that has severely slowed our billing workflow and created a substantial backlog. Billing is one of the primary reasons we use this EMR. I identified a workaround to reduce the manual burden on our billers, but was later informed through one of our vendors not directly by Tebra that implementing it would cost approximately $5,000.I also find it inappropriate that Tebra discussed pricing related to our account with a third-party vendor instead of directly with us.Customer service has been extremely poor throughout this process. I requested to speak with a supervisor more than 1015 times before finally receiving a call over a week later. The supervisor stated they would follow up with me, but it has now been another week with no response.These unresolved technical issues, poor communication, lack of accountability, and operational disruptions have caused substantial frustration and negatively impacted our practice.I am requesting that Tebra properly investigate and resolve these ongoing issues, improve management communication, and address the operational and financial impact these problems have caused.

  

  Business Response

  Date: 05/27/2026

  Tebra is committed to providing reliable medical software and support, and we sincerely apologize to the complainant for the frustration and operational disruptions they have experienced. 

  We have since connected directly with the customer by phone and are taking the following actions to resolve their concerns:

  -Technical Troubleshooting: While a fix for the billing glitch was deployed earlier this month, we are actively scheduling a video call with the practice's staff to review their specific workflow in real-time and ensure the issue is fully resolved.
  -Pricing Clarification: The $5,000 fee mentioned by the vendor is universal, standard integration pricing. No proprietary, account-specific, or confidential data was shared with the third party. We acknowledge that this should have been communicated to the customer directly and apologize for the oversight.
  -Internal Support Review: We are conducting an internal audit regarding the e-prescribing communication loops and the delays in supervisor escalation to ensure better accountability and responsiveness moving forward.

  We value this customer's partnership and are dedicated to working closely with them to restore smooth operations for their practice.

  Customer Answer

  Date: 05/27/2026

  one person has called me and requested to set up a video. They have made no meaningful progress. I am disappointed in the lack of efforts made over months. The $5,000 is not universal because they told me it would be waived then did not. Our systems remain non functional. Nothing done. I am sincerely disappointed. 

  

  Business Response

  Date: 06/02/2026

  Tebra appreciates the complainant's ongoing feedback and understands the deep frustration that operational disruptions cause in a medical practice. Our primary goal remains the total resolution of any remaining issues.

  To clarify the current status of these items:
  System Fixes & Diagnostic Video: The core billing update issue was successfully resolved on May 5. To investigate any unique, remaining workflow disruptions the practice is experiencing, our technical teams require a brief video recording of the error occurring in real-time. We have reached out multiple times to request this video and have explicitly offered to host a brief Zoom call to record it ourselves to minimize the burden on their staff. To date, the customer has declined to participate in this step. Without this standard diagnostic visibility, we are unable to troubleshoot further.

  Pricing Clarification: We acknowledge the confusion regarding the $5,000 integration fee. Many businesses will occasionally offer discounts on universal pricing as part of negotiations or as compensation for customer complaints. We reiterate that at no time was any proprietary practice pricing or other information shared with a 3rd party. 

  We are fully prepared, willing, and waiting to assist the customer the moment they are available. We kindly ask the customer or their staff to schedule a brief Zoom call with our team so we can record the workflow, pinpoint any lingering issues, and ensure smooth operations for their practice.

  Customer Answer

  Date: 06/04/2026

  I did send a video. We had a largely inoperable EMR for a month and ongoing medication prescribing issues. Tebra expects us to stop operations everytime a video or zoom everything- our concern is the patient and addressing the patients needs. So basically, on top of the inconvenience already caused, they want us to be further inconvenienced. With REMOVEDat tebra it is her way or the highway. She cant just believe us or offer an apology she must have it her way - a video. We pay over 5,000$ monthly and it is clear no money will be refunded. I will be switching EMRs. 

• Initial Complaint

  Date:05/14/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has had such negative reviews - they have completely removed their REMOVEDsite to prevent the public from seeing the reviews. We have never had such a bad EHR system and we have used several in our 20 years of business. The system literally cost me thousands of dollars. One snapshot was that their clearinghouse Trizetto was not connecting to certain payors for MONTHS- this caused us enormous delays in payment and we had to turn customers away because their there was no timeline for a resolution. There is no communciation with the service department and they dont fix things where there was very serious issues. STAY AWAY ____ BUYER BEWARE

  

  Business Response

  Date: 05/22/2026

  We appreciate the feedback and welcome the opportunity to resolve this matter. 

  First, we would like to clarify that our REMOVEDbusiness profile has not been removed, nor is it possible for a company to delete or hide its REMOVEDreviews. Our profile remains active and completely transparent to the public. We are happy to provide the direct link to this customer at any time so they can view our profile.

  We take claims regarding technical and communication issues seriously. To investigate and find a resolution, we need more information about this account. We have made multiple proactive attempts to reach out and gather these details, but have not yet received a response:

  Emails sent: May 14, May 19, May 21, and May 22
  Voicemail left: May 22

  We remain fully available to help. We kindly ask the customer to reply to our emails or return our call so we can work together toward a resolution.
  

  
  

• Initial Complaint

  Date:05/13/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally document my ongoing concerns regarding Tebra's failure to deliver contracted services to my business.Despite being an active paying customer, REMOVEDhas not provided functional website or platform services for approximately two to three years. Over the past 90+ days, I have engaged repeatedly with your REMOVEDteam in an effort to resolve outstanding issues including the correction of my business website and restoration of agreed-upon services. These requests have gone unaddressed and, in many cases, unanswered.This pattern of non-performance is not only a breach of our service agreement, but is consistent with experiences widely reported by other Tebra customers across public review platforms. The continued practice of billing for services that are not rendered while simultaneously refusing to remedy the deficiencies or release the account raises serious ethical and contractual concerns.

  

  Business Response

  Date: 05/22/2026

  We take all customer concerns seriously and appreciate the opportunity to address this matter. We are fully committed to investigating these claims regarding website and platform functionality. To properly review the account, audit the communication history, and find a fair resolution, we need to connect with the customer directly for more details. 

  Our team has made multiple proactive attempts to reach out and discuss this situation, but we have not yet received a response:

  Emails sent: May 13, May 19, and May 22
  Voicemail left: May 22

  We remain completely available and eager to resolve this. We kindly ask the customer to reply to our recent emails or schedule a call at their earliest convenience so we can work together on a solution.